Meadow

Managing customer relationships, operational initiatives, and supply chain issues to ensure successful order fulfillment. | Extensive experience in customer operations, analytics, and team management, with a focus on supply chain and customer service. | At Meadow, we’re transforming one of the largest, most overlooked industries in America: deathcare. We’ve built the largest independent funeral home in California in under two years, and we’re expanding into new markets across the country every month—earning glowing 5-star reviews and a 90+ NPS as we do it.Backed by top investors and led by founders who have had 2 public company exits, we’re bringing modern technology, unmatched hospitality, and operational excellence to an industry untouched for over 70 years. Most “product marketing” roles are fake jobs. This one isn’t. We’re looking for a full-stack marketer to own go-to-market performance across our two core lines of business: • At-Need: families navigating a recent loss • Pre-Planning: people making end-of-life decisions ahead of time Both are scaling fast. We’ve gone from zero to market-leader in our first state, and we’re expanding nationally in 2026. The challenge now: keep growing efficiently while telling a story that resonates deeply in moments that matter. This role is the tip of the spear. You’ll partner with Alison Price (ex-Opendoor, Trulia/Zillow, Ethos) to drive strategy and execution across the funnel – from positioning to creative briefs, pricing to lifecycle, Reddit threads to landing pages. You need to know what customers care about, turn that into clear differentiation, and make the entire system convert. This is not a “be a slide jockey” job. It’s an operator role with real ownership and tight feedback loops. We care less about titles and more about proof; someone who’s built and shipped campaigns, seen the numbers, and course-corrected in real time. You don’t need to be a mathematician or a copywriter. But you do need to: • Understand how the business works • Translate that into sharp marketing moves • Execute with urgency and coherence If you want to build a once-a-decade consumer company from the inside, with smart people who move fast and work like adults: this is the seat. Milestones of success for the role (these will evolve, you don’t have to do it all alone but help us get there together) • 6 months • Beat landing page conversion targets by owning the paid search funnel end-to-end: from ad strategy and creative testing to landing page performance and sales alignment. • Increased self-serve checkouts by leading channel strategy (with a focus on Meta) and optimizing funnel messaging and experience in close partnership with Product/Eng. • 12 months • Build a shared, company-wide understanding of our customers (incl. segmentation, motivations, and objections) and translated those insights into positioning that informs all marketing. • Created a market-by-market view of customer behavior and purchase drivers, with clear implications for pricing, packaging, and GTM strategy across regions. We’re looking for: 1. Owned the Funnel • You’ve led (or supported closely) full-funnel campaigns (ads, landing pages, lifecycle) and know how to drive performance across every step. 2. Sharp on Customer & Strategy • You can define who we’re targeting, why they buy, and what makes us win – and turn that into clear, actionable marketing. 3. Full-Stack Competence • You’re comfortable across brand, creative, and performance. You know what good looks like and how to get there. 4. Acts with Urgency & Ownership • You move fast, work through ambiguity, and take the lead without waiting for perfect inputs. 5. Consumer Instinct • You bring empathy and judgment to sensitive categories; shaped by experience or personal connection. Why Join us? • Do meaningful work. Help families navigate one of life’s hardest moments with clarity, care, and compassion. • Own what matters. Lead go-to-market for two fast-scaling business lines with real scope and autonomy. • Work with adults. High trust, low drama, no micromanagement — just smart, motivated people moving fast. • Level up fast. Partner closely with an experienced marketing leader and grow toward full function ownership. • Join a breakout year. We’ve gone from zero to market leader in under two years — and 2026 is our inflection point. • Get rewarded fairly. Competitive salary, meaningful equity, and generous health, dental, and vision coverage.

Lead and develop a distributed team of Service Representatives to ensure compassionate, accurate family service while driving operational improvements and cross-functional collaboration. | 4+ years managing customer service or operations teams in a high-touch digital environment with strong empathy, organizational skills, and ownership mindset. | At Meadow, we’re building the next generation of tech-enabled real-world services - we’re transforming deathcare with software, hospitality, and operational excellence. We’ve built the largest cremation provider in Los Angeles in under a year - with glowing reviews, a 90+ NPS, and hundreds of families served each month. Backed by top investors and a repeat founding team with prior public exits, we’re building a category-defining brand in an industry untouched for 70 years. • Fast growth: Top 1 in LA within 12 months, expanding rapidly into new markets • Mission: Transparent pricing, modern experience, and real care for families • Proven team: Leadership from Stripe, Google, Opendoor, Oscar, a16z, and more • Strong culture: We move fast, own outcomes, and care deeply about families we serve The Impact of Service Our Service Team is the heartbeat of Meadow - the people ensuring every family’s journey is seamless, compassionate, and on point. The team: • Supports families from taking their loved one into our care through ashes returned, providing confidence and calm at every step. • Translates complex logistics into simple, transparent communication. • Coordinates care behind the scenes so every detail happens on time, without families needing to ask. • Defines the standard for warmth and reliability in an industry not known for either. What Makes This Role Different This is a true management role. You’ll lead a team of Service Representatives, ensuring every family interaction reflects Meadow’s standard of excellence. You’ll be responsible for people development, daily execution, and operational improvement. • Real leadership scope: manage, coach, and grow a high-performing, distributed team serving families nationwide. • Build the system: refine how we schedule, measure, and improve quality at scale. • Cross-functional impact: collaborate with Sales, Operations, and Tech to continuously strengthen how we deliver care. • Mission with meaning: every operational improvement directly affects how families experience one of life’s hardest moments. How You’ll Contribute Lead & Develop the Team • Manage a team of Service Representatives who guide families through our process with empathy and accuracy. • Run daily standups, 1:1s, and feedback sessions to drive performance and consistency. • Coach reps on communication, follow-through, and ownership — reinforcing calm, clarity, and compassion in every interaction. • Support hiring, onboarding, and ongoing training as the team scales. Ensure Operational Excellence • Oversee case flow, handoffs, and daily service performance metrics. • Manage scheduling, queue balance, and real-time decision-making to keep operations smooth. • Handle escalations with composure and care, modeling how to resolve sensitive situations. • Ensure adherence to Standard Operating Procedures (SOPs) while maintaining flexibility for edge cases. Drive Improvement & Collaboration • Partner with cross-functional teams to identify friction points and propose process improvements. • Analyze service data to uncover trends and opportunities for efficiency and quality gains. • Evolve the service playbook as we expand into new markets and service models. You’re a Great Fit If You… • Have 4+ years of experience leading in a customer service or operations function, ideally in a high-touch, digital environment with high hospitality standards. • Lead with empathy and structure: you bring calm, clarity, and accountability to fast-moving teams. • Are energized by coaching others and seeing them thrive. • Have a strong operational backbone: organized, detail-oriented, and metrics-driven. • Act with agency: you take ownership, solve problems independently, and improve systems. • Believe excellence and compassion can coexist — and should. The Practical Stuff • Remote: Anywhere in the U.S. • Schedule: Mon-Fri, Pacific business hours • Tools: HubSpot, Aircall, Slack, GSuite, internal case management system • Benefits: Full medical, dental, and vision insurance, unlimited PTO, 10 paid holidays, $300 home office stipend, and a company-issued laptop.