McGraw Hill

Lead and develop instructional design teams delivering print and digital K–5 ELA programs, coordinating agile project teams and cross-functional partners. | Requires a relevant bachelor's or master's degree, at least one year managing direct reports, instructional design expertise, authoring-tool proficiency, experience with multiple LMSs, and experience leading creation of interactive educational content. | Overview Build the Future At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher's time and a student's learning experience. Impact the Moment Could your creative thinking build the future? The Manager, Instructional Design K-5 ELA role at McGraw Hill will make a difference for learners and educators across the world. Our team needs a strong leader with new ideas who connects with their team in innovative ways and encourages their team to collaborate and share ideas that will impact the future of education! This is a remote position open to applicants authorized to work for any employer within the United States. This is a Project Status Worker (PSW) role with an end date of 08/31/2027. Your impact on the team: • Demonstrates a strong collaborative style in working with peers within and outside own portfolio and function. • Acts as a coach or mentor, developing direct reports by providing feedback and direction. • Builds an inclusive climate of trust and appreciation for those who think differently and come with different backgrounds. • Makes the tough people decisions necessary to ensure current and future success; proactively creates growth and training plans to keep employee skills current. • Stays up to date in the field - both industry and market; proactively establishes external networks. What you will be doing • Managing a growing group of Supervisors and Instructional Designers, including coaching and growing existing employees as well as selecting and onboarding new hires. • Working at the project team level in an agile structure, helping to orchestrate the work for several delivery teams focused on build. • Collaborating with a cross-functional team including product management, subject matter experts, visual designers, project management, marketing, and engineering to define new holistic experiences, print and digital, for our ELA program. • Leading a team to execute on the build of several new and updated digital programs, specifically focused on teacher- and student-facing activities. • Maintaining strong relationships with senior leaders and peers across functional areas. Collaborating cross-functionally and building consensus around new ideas and ways of working. • Making decisions guided by resource availability and functional scope; developing and managing operational initiatives to deliver tactical results. • Using knowledge and feedback from an external perspective to improve products and services; articulating what customer or market problem needs to be solved when making recommendations. • Generating creative solutions by bringing talented people together; working to improve new ideas rather than discouraging them. A thriving manager will be strong in regard to • Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful. • Innovation: Creating novel solutions with measurable value for existing and potential customers (internal or external); experimenting with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions. • Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. • Technical/Professional Knowledge and Skills: Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results. • Technology Savvy: Leveraging practical knowledge and understanding of recent technology tools, solutions, and trends to improve work results, solve work problems, and take advantage of new business opportunities. We're looking for someone with • Bachelor's or Master's degree in Instructional Technology, Instructional Design, Education, or a related field required. • 1+ years of management experience with direct reports. • Instructional Design expertise related to research, theory, and application in the field of education. • Broad experience and proficiency in various authoring tools. • Experience working with multiple LMSs. • Experience managing a team responsible for the creation of interactive materials, multimedia, and learning games in an educational setting. The pay range for this position is between $80,000 - $95,000 annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered. Click here to learn more about our benefit offerings. McGraw Hill recruiters always use a "@mheducation.com" or "@careers.mheducation.com" email addresses and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email. 51277 McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with "like skills" based on resume and job data. To request an alternative screening process, please select "Opt-Out" when asked to "Consent to use of Automated Employment Decision Tools" during the application.

Lead regional customer success strategy and teams to drive adoption, retention, renewals, expansion, and measurable customer value across a SaaS portfolio. | Requires 5+ years of industry and people-leadership experience, SaaS revenue and retention expertise, strong analytical and coaching skills, and a bachelor's degree. | Overview JOB TITLE: RVP, Customer Experience, Intervention and Supplemental Build the Future Could your creative thinking build the future of customer success? The Regional Vice President (RVP), Customer Success is a senior leadership role, responsible for driving customer retention, expansion, and overall customer value realization across a defined customer portfolio. The RVP of Customer Success serves as a strategic leader, aligning customer success strategy with broader company goals, revenue growth objectives, and product innovation. This role partners closely with Sales, Product, Marketing, and Professional Services to deliver seamless customer experience and maximize lifetime value. How can you make an impact? We are looking for someone with new ideas who connects with people in innovative ways. This role will lead a high-performing Customer Success organization within a SaaS environment, ensuring customers achieve measurable outcomes through product adoption, engagement, and long-term partnership. This is a remote position with up to 50% of travel time required monthly across the Southeast & South Central Region of the United States. Candidates must reside in and be authorized to work for any employer in the United States. What you will be doing: Customer Success Strategy and Planning • Develop and execute a scalable Customer Success strategy aligned to SaaS growth objectives, including retention, expansion, and adoption. • Define success metrics, customer health indicators, and performance benchmarks for the Customer Success organization. • Identify opportunities to drive expansion, upsell, and cross-sell within existing customer base. Team Leadership and Development • Recruit, develop, and retain a high-performing Customer Success team, including leaders and individual contributors. • Establish clear performance expectations, coaching frameworks, and accountability standards. • Provide ongoing mentorship and leadership development to strengthen talent pipeline and succession planning. • Foster a culture of accountability, customer obsession, collaboration, and continuous improvement. • Align team structure and coverage models to support scalable growth and operational efficiency. Customer Relationship Management • Build and maintain executive-level relationships with key customers and stakeholders. • Ensure proactive management of customer health, satisfaction, and risk retention. • Lead escalation management and ensure timely resolution of complex customer issues. • Partner with customers to drive adoption, engagement, and measurable outcomes tied to business value. • Strengthen long-term customer partnerships that support renewals and expansion opportunities. Market, Customer, and Competitive Insights • Monitor industry trends, customer behavior, and competitive dynamics within the SaaS landscape. • Translate customer insights into actionable recommendations for product, strategy, and go-to-market improvements. • Partner with internal teams to ensure the voice of the customer is embedded into decision-making. • Identify risks and opportunities within the customer base and proactively adjust strategy to address them. Forecasting, Reporting, and Operational Excellence • Own customer retention, renewal forecasting, and expansion pipeline visibility. • Deliver accurate and timely reporting on Customer Success KPIs, including churn, NRR, adoption, and engagement. • Use data-driven insights to inform strategic decisions and performance improvements. • Establish operational rigor and scalable processes to support predictable customer outcomes. Product Adoption and Enablement • Ensure Customer Success teams are fully enabled to drive product adoption and value realization. • Partner with Product teams to collect and synthesize customer feedback into actionable product insights. • Support the development of enablement tools, training programs, and resources that increase customer proficiency. • Drive initiatives that accelerate time-to-value and deepen product utilization across customer segments. Best Practices and Scalable Frameworks • Develop and standardize Customer Success best practices across teams and customer segments. • Build scalable playbooks for onboarding, adoption, renewal, and expansion. Cross-Functional Collaboration • Partner closely with Sales, Product, Marketing, and Professional Services to ensure alignment across the customer lifecycle. • Collaborate on go-to-market strategy, product launches, and customer advocacy programs. • Support marketing initiatives through customer storytelling, case studies, and reference development. • Ensure cohesive execution of customer-facing initiatives that strengthen brand and product positioning. What can you bring to the role? The ideal candidate will bring exceptional leadership, strategic insight, and business acumen, coupled with a demonstrated ability to accelerate growth and deliver results. They excel at making region-relevant decisions, navigating complexity, and inspiring teams to perform at their highest level. Success in this role requires a strong balance of strategic vision and operational discipline, with the ability to execute market-focused initiatives, drive business performance, and lead through change in a dynamic and competitive environment. • 5+ years of industry experience with a strong understanding of market dynamics and customer needs. • 5+ years of people leadership experience (Sales Director, Regional Vice President, or a similar senior commercial leadership role) with a demonstrated ability to build, develop, and lead high-performing teams. • Demonstrated understanding of SaaS metrics and business drivers, including ARR, customer retention, renewal management, churn mitigation, and account growth. • Strong coaching and performance management skills. • Excellent communication, negotiation, and relationship-building abilities. • Demonstrated strategic thinking and business acumen, with the ability to align sales initiatives to organizational objectives. • Strong analytical skills with the ability to interpret data, identify trends, and make informed business decisions. • Experience managing budgets, forecasting, and driving revenue growth. • Proficiency with CRM platforms, sales technology, and performance reporting tools. • Ability to adapt to changing business needs and lead through ambiguity in a fast-paced environment. • Experience working across diverse teams, cultures, and stakeholder groups. • Bachelor's degree in Business, Marketing, or a related field required. • Master's degree preferred. Here's what we offer: The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfillment that will inspire you to even greater heights. The pay range for this position is between $90,000 - 130,000 USD annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location. A bonus plan may be provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings. McGraw Hill recruiters always use a "@mheducation.com or @careers.mheducation.com" email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email 51256 McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with "like skills" based on resume and job data. To request an alternative screening process, please select "Opt-Out" when asked to "Consent to use of Automated Employment Decision Tools" during the application.