Mayo Clinic

You would architect, build, and operate enterprise API and AI gateway platforms, improve their security and reliability, support integrations and migrations, and mentor engineering teams. | The role requires a bachelor's degree and at least five years of relevant experience, advanced SQL and scripting, API integration, and hybrid or big-data experience; Apigee, GCP, Kubernetes, Docker, Terraform, and CI/CD are preferred. | Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights Medical: Multiple plan options. Dental: Delta Dental or reimbursement account for flexible coverage. Vision: Affordable plan with national network. Pre-Tax Savings: HSA and FSAs for eligible expenses. Retirement: Competitive retirement package to secure your future. Responsibilities The Senior Data Engineer - API & AI Gateway Platform Engineer will design, develop, and support enterprise API and AI gateway platforms leveraging technologies such as Apigee (Edge, X, Hybrid), Palo Alto Prisma AIRS (Portkey), Akamai API Security and related integration frameworks. This role requires a combination of API & AI Gateway architecture, integration, platform engineering, and data enablement skills. This role operates with a high degree of autonomy and is expected to lead architectural decisions, influence platform strategy, and mentor other engineers in API & AI gateway platform best practices. The ideal candidate will have experience building scalable API & AI gateway platforms, managing API lifecycle processes, and implementing secure, high-performing API & AI gateway solutions across cloud and hybrid environments. The Senior Data Engineer will partner with application teams, architects, and platform teams to enable consistent API & AI gateway delivery, governance, and operational excellence. This role is part of the enterprise Information Security Modernization (ISM) program, supporting the evolution of secure, scalable API, AI gateway and API security platform capabilities. Participation in a rotating on-call support schedule is required. Key responsibilities include: • Lead design and architecture of enterprise API & AI gateway platform capabilities ensuring alignment with enterprise standards, scalability, and long-term maintainability. • Build and manage scalable API proxies and services supporting REST and SOAP-based integrations. • Implement API security frameworks including OAuth, JWT, API key management, mTLS, and secure communication protocols. Implement and maintain enterprise AI gateway services. • Develop and enforce API governance standards including versioning, lifecycle management, and API design best practices. • Support API & AI gateway platform deployments across multi-cloud environments (GCP, Azure, on-prem) and hybrid architectures. • Develop CI/CD pipelines and automation frameworks to enable consistent API & AI gateway deployments and lifecycle management. • Configure and manage API traffic policies including rate limiting, caching, throttling, and load balancing to optimize performance and reliability. • Monitor and analyze API performance using analytics, logging, and observability tools; identify and resolve performance or reliability issues. • Integrate APIs with backend systems, microservices, and enterprise platforms to enable seamless data exchange. • Participate in migration and modernization efforts including transition from legacy API platforms to cloud-native or hybrid API solutions. • Ensure compliance with enterprise security, regulatory, and data privacy requirements including secure logging and data masking practices. • Collaborate with developers, architects, and platform teams to translate business and technical requirements into scalable API solutions. • Provide operational support including troubleshooting, incident response, and continuous improvement of API platform capabilities. • Develop and maintain platform documentation, runbooks, and onboarding materials for internal users and developers. • Support proof-of-concepts and innovation initiatives to evaluate new API and integration technologies. This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. Qualifications A Bachelor's degree in a relevant field such as engineering, mathematics, computer science, information technology, health science, or other analytical/quantitative field and a minimum of five years of professional or research experience in data visualization, data engineering, analytical modeling techniques; OR an Associate’s degree in a relevant field such as engineering, mathematics, computer science, information technology, health science, or other analytical/quantitative field and a minimum of seven years of professional or research experience in data visualization, data engineering, analytical modeling techniques. In-depth business or practice knowledge will also be considered. Incumbent must have the ability to manage a varied workload of projects with multiple priorities and stay current on healthcare trends and enterprise changes. Interpersonal skills, time management skills, and demonstrated experience working on cross functional teams are required. Requires strong analytical skills and the ability to identify and recommend solutions and a commitment to customer service. The position requires excellent verbal and written communication skills, attention to detail, and a high capacity for learning and problem resolution. Advanced experience in SQL is required. Strong Experience in scripting languages such as Python, JavaScript, PHP, C++ or Java & API integration is required. Experience in hybrid data processing methods (batch and streaming) such as Apache Spark, Hive, Pig, Kafka is required. Experience with big data, statistics, and machine learning is required. The ability to navigate linux and windows operating systems is required. Knowledge of workflow scheduling (Apache Airflow Google Composer), Infrastructure as code (Kubernetes, Docker) CI/CD (Jenkins, Github Actions) is preferred. Experience in DataOps/DevOps and agile methodologies is preferred. Experience with hybrid data virtualization such as Denodo is preferred. Working knowledge of Tableau, Power BI, SAS, ThoughtSpot, DASH, d3, React, Snowflake, SSIS, and Google Big Query is preferred. Google Cloud Platform (GCP) certification is preferred. The preferred candidate will possess: - Experience designing, deploying, or operating API management platforms or gateways (Apigee X experience preferred), including API proxy development, policy enforcement, and integration patterns. - Strong experience with cloud-native infrastructure and container platforms (Google Cloud Platform, Kubernetes, Docker), including building and supporting scalable, highly available distributed systems. - Experience with Infrastructure as Code (Terraform, Helm) and CI/CD pipeline development (Azure DevOps, Jenkins, GitHub Actions) to enable automated platform provisioning and deployment. - Experience with networking concepts in cloud and hybrid environments, including DNS, load balancing, ingress/egress patterns, firewall rules, and private connectivity. - Experience deploying and managing multi-cloud or hybrid environments, including integration between on-premises and cloud platforms. - Google Cloud Platform (GCP) certification or Kubernetes certification is preferred. Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Design, automate, operate, and support secure enterprise API and AI gateway platforms across cloud and hybrid environments. | Requires a related associate or bachelor's degree, data analysis and profiling capabilities, and strong analytical, communication, and organizational skills; API gateways, cloud platforms, containers, IaC, CI/CD, and networking are preferred. | Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights Medical: Multiple plan options. Dental: Delta Dental or reimbursement account for flexible coverage. Vision: Affordable plan with national network. Pre-Tax Savings: HSA and FSAs for eligible expenses. Retirement: Competitive retirement package to secure your future. Responsibilities The Data Engineer - API & AI Gateway Platform Engineer will design, develop, and support enterprise API & AI Gateway platforms leveraging technologies such as Apigee (Edge, X, Hybrid), Palo Alto Prisma AIRS (Portkey), Akamai API Security and related integration frameworks. This role requires a combination of API & AI Gateway architecture, integration, platform engineering, and data enablement skills. The ideal candidate will have experience building scalable API & AI Gateway platforms, managing API & AI Gateway lifecycle processes, and implementing secure, high-performing API & AI Gateway solutions across cloud and hybrid environments. The Data Engineer will partner with application teams, architects, and platform teams to enable consistent API & AI Gateway delivery, governance, and operational excellence. This role is part of the enterprise Information Security Modernization (ISM) program, supporting the evolution of secure, scalable API & AI Gateway platform capabilities. Participation in a rotating on-call support schedule is required. Key responsibilities include: • Design, develop, and implement enterprise API & AI Gateway platform capabilities using API & AI Gateway management solutions (e.g., Apigee, API Connect, or similar). • Build and manage scalable API & AI Gateway proxies and services supporting REST and SOAP-based integrations. • Implement API & AI Gateway security frameworks including OAuth, JWT, API key management, mTLS, and secure communication protocols. • Develop and enforce API & AI Gateway governance standards including versioning, lifecycle management, and API design best practices. • Support API & AI Gateway platform deployments across multi-cloud environments (GCP, Azure, on-prem) and hybrid architectures. • Develop CI/CD pipelines and automation frameworks to enable consistent API & AI Gateway deployments and lifecycle management. • Configure and manage API & AI Gateway traffic policies including rate limiting, caching, throttling, and load balancing to optimize performance and reliability. • Monitor and analyze API & AI Gateway performance using analytics, logging, and observability tools; identify and resolve performance or reliability issues. • Integrate APIs with backend systems, microservices, and enterprise platforms to enable seamless data exchange. • Participate in migration and modernization efforts including transition from legacy API & AI Gateway platforms to cloud-native or hybrid API & AI Gateway solutions. • Ensure compliance with enterprise security, regulatory, and data privacy requirements including secure logging and data masking practices. • Collaborate with developers, architects, and platform teams to translate business and technical requirements into scalable API & AI Gateway solutions. • Provide operational support including troubleshooting, incident response, and continuous improvement of API & AI Gateway platform capabilities. • Develop and maintain platform documentation, runbooks, and onboarding materials for internal users and developers. • Support proof-of-concepts and innovation initiatives to evaluate new API & AI Gateway and integration technologies. This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. Qualifications Bachelor's degree in Computer Science, Engineering, or related field from an accredited University or College; OR an Associate’s degree in Computer Science, Engineering, or related field from an accredited University or College with 2 years of experience. Demonstrated ability to analyze and profile data as a means to address various business problems through leveraging advanced data modeling, source system databases, or data mining techniques, is required. May provide consultative services to departments/divisions and committees. Demonstrated application of several problem-solving methodologies, planning techniques, continuous improvement methods, and analytical tools and methodologies (e.g. data analysis, data profiling, modeling, etc.) required. Incumbent must have ability to manage a varied workload of projects with multiple priorities and stay current on healthcare trends and enterprise changes. Interpersonal skills and time management skills are required. Requires strong analytical skills and the ability to identify and recommend solutions, advanced computer application skills and a commitment to customer service. Experience with data analysis, quality, and profiling; including data exploration tools including but not limited to Rapid SQL, AQT, Information Analyzer, and Informatics. The preferred candidate will possess: - Experience designing, deploying, or operating API management platforms or gateways (Apigee X experience preferred), including API proxy development, policy enforcement, and integration patterns. - Strong experience with cloud-native infrastructure and container platforms (Google Cloud Platform, Kubernetes, Docker), including building and supporting scalable, highly available distributed systems. - Experience with Infrastructure as Code (Terraform, Helm) and CI/CD pipeline development (Azure DevOps, Jenkins, GitHub Actions) to enable automated platform provisioning and deployment. - Experience with networking concepts in cloud and hybrid environments, including DNS, load balancing, ingress/egress patterns, firewall rules, and private connectivity. - Experience deploying and managing multi-cloud or hybrid environments, including integration between on-premises and cloud platforms. - Google Cloud Platform (GCP) certification or Kubernetes certification is preferred. Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Drive technology-product vision, strategy, and execution across the product lifecycle while leading cross-functional teams and aligning products with user needs and organizational goals. | Requires a bachelor’s degree and at least seven years of product-management experience; a postgraduate degree and experience managing complex products or product families are preferred. | Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed. Responsibilities Responsible for driving the vision, strategy, business requirements, roadmap, and execution for assigned technology product. Advocates for the end user experience through data and research driven product discovery and development methods. Ensures alignment between Product, Business and Platform/Property priorities in context of Mayo Clinic's overall strategy and goals, while ensuring the end-user needs are met. Oversees the entire life cycle of the assigned product, from defining setting the vision, managing team to hit OKRs, deriving feature intention maps, managing capacity against scope, building/acquiring the technology - and ultimately creating a best in class user/customer experience, while on time and within budget. Leads agile product methodologies. Accountable to the success of a cross-functional team including, including experts in design, engineering, marketing, and others. Recruits, hires, and mentors members of the team. Responsible for driving the product strategy, vision, design, and development execution. Ensure delivery of high-value products in alignment with business goals and user experience optimization. Leads a high performing cross-functional team effectively and efficiently that is collaborative with business partners, customers, and other stakeholders (Engineering, UX/UI, Operations, Engagement, AI, etc.) Leverages market and customer feedback and data to inform and guide future product/feature development. Advocate for end-users, and builds and improves features based on their pain points -strives to make product technology and workflows easy to use. Ability to establish deep partnerships with business stakeholders to ensure product achieves business requirements and aligns to other organizational strategies and priorities. Proactively manages and monitors product and operational risks (regulatory, security, operational, etc.) in order to prevent and/or mitigate risks to the customer and business. Monitors and manages product schedules, scopes and budgets and delivering as scheduled. Manages external Mayo Clinic vendor and partnership relationships as assigned. Sets and manages to product performance scorecards and OKRs. Quickly build credibility and partnership with key internal partners and leaders. Understands and applies current technology design, build, and operations capabilities and requirements. Able to effectively communicate and translate a product vision, strategy, and design with engineering partners. Actively seeks to understand new and emerging technologies, their capabilities, pros/cons, and potential applicability to Mayo Clinic product needs (now & future). Capable of creative problem solving to create software solutions that are simple, engaging and create value to the end users. Proficient in guiding and leading complex engineering teams. This position is not eligible for visa sponsorship/we will not transfer or sponsor a visa for this position. Also, Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program. This position is a limited-tenure role intended to support the formation, launch, and stabilization of a new company and laboratory. As the organization matures, the role is expected to transition to a permanent infrastructure position within a separate company operating independently from Mayo Clinic Laboratories. Qualifications Bachelor's Degree (business, engineering, technology, health care) and 7+ yrs of product management experience. Masters degree preferred. Experience in managing complex products or a family of multiple products required. Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Manage clinical trial matching initiatives, community outreach, project design, and budget management. | Bachelor's degree or equivalent experience with clinical research coordination and digital tool proficiency preferred. | Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights Medical: Multiple plan options. Dental: Delta Dental or reimbursement account for flexible coverage. Vision: Affordable plan with national network. Pre-Tax Savings: HSA and FSAs for eligible expenses. Retirement: Competitive retirement package to secure your future. Responsibilities Contributes to the analysis of internal and external opportunities related to operating goals. Independently manages some or all of the implementation of assigned projects and outreach initiatives. Serves as an expert resource and mentors other internal/external research project personnel. Trouble shoots and resolves problems and contributes significantly to discussions on prospective project design, feasibility, project management, and outcomes measurement. Participates in designing, organizing, and monitoring projects, including budgets/financial management. Plans for, participates, and occasionally leads the education of internal and external staff required to carry out an assigned project or research initiative. Organize and participate in internal and external project workgroup, committee and/or advisory board meetings, teleconferences, and regional meetings; prepare written correspondence; develop brochures, exhibits, and web site content; write articles for newsletters, newspapers, and magazines; coordinate student rotations and community research experiences; present at national meetings; perform other activities and duties as assigned. Position may require frequent travel to support community-based participatory research efforts. Additional Information: Research Program Coordinator-Arizona Community Integrated Research Additional Duties/Responsibilities: The Research Program Coordinator for Community Integrated Research will coordinate the Community Outreach and Engagement-Led Clinical Trial Matching initiative. Responsibilities include utilizing existing artificial intelligence (AI) and digital tools to identify potential patients and match them with available clinical trials. The coordinator will collaborate with clinical research coordination staff and study teams to support patient identification, recruitment, referral, and enrollment into clinical trials. The Research Program Coordinator will also support Community Outreach and Engagement activities, including coordination of the Community Clinical Trials Champions Program, a community-based program designed to increase awareness, understanding, and trust of clinical research. Additional responsibilities may include supporting community-based research, outreach, and engagement activities and collaborating with internal and external partners as appropriate. Preferred Qualifications: Previous clinical research coordination experience preferred. Experience with patient recruitment, medical record/chart review, and AI or other digital tools preferred. Demonstrated organizational, communication, and interpersonal skills. Ability to work independently and collaboratively as part of a multidisciplinary team. Ability to prioritize and manage multiple projects and responsibilities simultaneously. This is a hybrid position and you must be located within 100 miles of the Arizona campus for occasional on-site expectations based on business needs. On-site expectations will be discussed during the interview process. Qualifications Bachelor's degree in public health, education, communications, or other related field. In lieu of Bachelor’s degree, Associate's degree/college Diploma/Certificate Program with at least 3 years of experience OR HS Diploma with at least 5 years of clinical research coordination/related experience may be considered. Applied knowledge and prior experience working with various research populations preferred. Must have demonstrated excellent skills in leadership, communications, problem-solving and work organization. Excellent interpersonal and project management skills required. Must have excellent oral and written communication skills. Must be able to work independently and effectively with a variety of people at all levels both within and outside of Mayo Clinic. Must be proficient in desktop publishing, word processing, database applications, and web site development. Must be highly organized, efficient, capable of comprehending complex instructions and situations, able to manage several projects simultaneously, and able to function independently and exercise independent judgment in decision-making. Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Lead complex security engineering initiatives and serve as technical architect for privileged access management, designing and optimizing security solutions while partnering with teams to reduce risk. | Bachelor's degree with 5+ years experience or master's with 4+ years, plus CISSP, CISM, GSEC, or OSCP certification required. | Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights Medical: Multiple plan options. Dental: Delta Dental or reimbursement account for flexible coverage. Vision: Affordable plan with national network. Pre-Tax Savings: HSA and FSAs for eligible expenses. Retirement: Competitive retirement package to secure your future. Responsibilities The Senior Information Security Engineer is a senior-level technical position responsible for leading complex security engineering initiatives and providing advanced expertise across multiple information security domains. The position operates with significant autonomy, serves as a technical authority, and is accountable for designing, implementing, and optimizing security solutions that address enterprise risk, regulatory requirements, and business objectives. The ideal candidate serves as a technical architect for privileged access management, leading the design and implementation of PAM solutions across the enterprise and setting the technical direction others build against. This includes demonstrated experience administering and supporting CyberArk/Idira solutions in a large, complex environment, including Privilege Cloud, secrets management (Conjur, Secrets Hub, and Central Credential Provider), and Endpoint Privilege Manager, as well as hands-on work onboarding privileged accounts, designing safe and platform structures, and implementing credential rotation, session isolation, and session recording through CPM and PSM. Familiarity with the Microsoft administrative tier model and why Tier 0 and Tier 1 access warrants the strongest protections is expected. Experience integrating privileged access controls with identity governance, MFA, and SIEM platforms is strongly preferred, as is proficiency with scripting and automation (PowerShell, Python, and REST APIs) to streamline onboarding, reporting, and day-to-day operations. Equally important is the ability to partner effectively with infrastructure, application, and clinical technology teams to reduce privileged access risk without disrupting patient care operations. Candidates should be able to explain privileged access requirements and associated risk clearly to both technical staff and leadership, and should bring experience supporting audit and regulatory requirements in healthcare or another highly regulated industry. This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. Qualifications Bachelor’s degree in applicable field plus five (5) years of relevant experience. Pertinent fields of study and experience include, but are not limited to, information security, computer science, information systems, engineering, or a related field. Master’s degree in applicable field plus four (4) years of relevant experience preferred. Pertinent fields of study and experience include, but are not limited to, information security, computer science, information systems, engineering, or a related field. One or more of the following certifications (or equivalent) are required at time of hire: CISSP, CISM, GSEC, OSCP. Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Lead strategic vision and operational delivery of insights programs with cross-functional teams and executive partners. | 7-10 years leading complex healthcare partnerships with strong strategic, analytical, and leadership skills, plus postgraduate degree and innovation experience. | Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights Medical: Multiple plan options. Dental: Delta Dental or reimbursement account for flexible coverage. Vision: Affordable plan with national network. Pre-Tax Savings: HSA and FSAs for eligible expenses. Retirement: Competitive retirement package to secure your future. Responsibilities The Director, Transformation - Insights is accountable for the overall strategy, design, operational health, and successful delivery of the Mayo Clinic Platform Insights program. This leader owns the program as a business capability, ensuring the Insights program delivers measurable value to partners while maintaining operational excellence, quality, profitability, and long-term scalability. Working cross-functionally across Product, Growth & Management, Enablement, Delivery, Operations, Technology & Data, and Customer Success, the Director defines the program's market offering, governs its execution, and continuously evolves the program to meet changing partner needs and business objectives. While the Growth & Management Team is accountable for partner acquisition, account growth, and commercial relationships, the Director serves as the executive owner of the Insights program itself, partnering closely with Growth to ensure successful partner outcomes and long-term program success. The ideal candidate will have strong experience working with healthcare organizations, EMR/EHR integrations and interoperability, or other related data or technology fields. Key Responsibilities Program Strategy & Design Own the strategic vision, roadmap, and evolution of the Insights program. Define the capabilities, products, solutions, services, and experiences that comprise the Insights program. Develop and continuously refine the program value proposition with Marketing, ensuring alignment to market needs and organizational strategy. Establish program packaging, positioning, and pricing in partnership with Finance and Growth to ensure sustainable margins and competitive differentiation. Evaluate new capabilities and enhancements to expand program value while maintaining operational efficiency and scalability. Define program standards, governance, success measures, and operating models. Program Delivery & Operations Own end-to-end delivery of the Insights program, ensuring high-quality execution and consistent partner experiences. Lead the operational performance of the program with accountability for quality, delivery effectiveness, time-to-value, and overall program health. Establish operational processes, governance, and performance metrics that drive predictable execution. Monitor program financial performance, delivery costs, utilization, and margin, implementing improvements to optimize value, profitability, and efficiency. Partner with Delivery Managers, Product, Enablement, Technology & Data, and other leaders to remove delivery obstacles and continuously improve execution. Ensure risks, dependencies, and operational issues are proactively identified and managed. Executive Partner Leadership Serve as the executive program leader for Insights partners throughout program delivery. Build trusted executive relationships that reinforce confidence in the program's value and execution. Partner closely with the Growth & Management Team to support executive engagement, strategic planning, renewals, and expansion opportunities. Provide executive oversight for complex implementations, escalations, governance meetings, and strategic initiatives. Represent the voice of partners in driving ongoing program improvements. Financial & Business Performance Own the operational and financial performance of the Insights program. Manage program economics, including delivery costs, resource efficiency, margins, and investment priorities. Establish and monitor key performance indicators for program health, partner outcomes, operational excellence, and financial sustainability. Drive continuous improvement initiatives that increase partner value while improving efficiency and profitability. Leadership Build and foster a high-performing, collaborative program and delivery organization focused on accountability, innovation, and continuous improvement. Develop leaders and teams responsible for program design, delivery, and operational excellence. Promote cross-functional collaboration that aligns MCP partner teams around shared program outcomes. Champion a culture of quality, customer value, operational discipline, and continuous learning. Success Measures Success in this role is measured by: Insights program impact outcomes across healthcare organizations and patient lives. Insights program profitability and margin performance. Quality and consistency of program delivery. Time-to-value for partners. Partner satisfaction and executive confidence. Program adoption and utilization. Operational efficiency and scalability. Achievement of program performance and business objectives. Successful evolution of the Insights program to meet changing market and partner needs. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added or assigned. Qualifications - 7-10 years of experience in leading and managing complex partnerships across the healthcare ecosystem - Proven ability to innovate, problem solve and develop new ideas to advance strategic priorities - Ability to lead, motivate and promote the continued development of professional staff in a decentralized environment - Strategic thinker with the ability to formulate compelling vision and strategy and translate that to actionable roadmaps and results. Have superior executive presence and ability to lead executive meetings. - Robust and proactive customer service ethic - Strong analytical, project management, negotiation, and change management skills - Effective written/verbal communication skills - Highly collaborative style - Ability to lead change and adapt quickly to changing business landscape. - Experience working in cross-functional teams and ability to influence and build strong relationships across multiple levels of an organization. - Curiosity, a can-do attitude and the ability to learn quickly and thrive in a complex, dynamic environment. - Self-starter with outstanding organizational skills and ability to track multiple deliverables with minimal direction. - Strong team management and leadership skills - Must be an initiative taker, eager to break new ground and create opportunities for others - MBA/PhD in business, science, or related field preferred. - Experience leading innovation-related methodologies - Agile delivery experience - Assessing market opportunities, threats, and trends by attending industry events, reading industry publications, and gathering market intelligence and feedback - Within markets, identify key customers, segments, and corresponding high-priority targets - Strong outcome and target-based delivery skills - Partnership management Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Design, build, and operate cloud infrastructure and platform APIs to support product teams. | Bachelor's degree or 7+ years experience, 3-5 years cloud engineering, proficiency in Go, Terraform, Linux, and Google Cloud or similar. | Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights Medical: Multiple plan options. Dental: Delta Dental or reimbursement account for flexible coverage. Vision: Affordable plan with national network. Pre-Tax Savings: HSA and FSAs for eligible expenses. Retirement: Competitive retirement package to secure your future. Responsibilities Reporting to the Director - Platform Technology Mayo Clinic Platform, the Senior Platform Engineer develops foundational infrastructure, automation, and software to enable platform functionality supporting the full sets of research, development, hosting and integration capabilities on Mayo Clinic Platform. Under the direction of the Director – Platform Technology and the Principal Platform Integration Engineer, this team member will support the direct execution and delivery of technical aspects of Mayo Clinic Platform’s technology roadmap. The position will be responsible for the following essential functions: Design, build, and operate infrastructure primarily on Google Cloud, including networking, IAM, compute, storage, and managed data services Build, enhance, and manage the cloud control plane using Crossplane compositions and providers Author and maintain reusable Terraform modules with versioning, automated testing and policy validation Operate production Kubernetes clusters: versioning, capacity planning, networking, ingress, storage, autoscaling, and multi-tenancy controls Troubleshoot workload and cluster-level issues down to the node and container runtime Administer Linux systems, including hardened and managed node images, performance tuning, kernel and package management, systemd, networking, and filesystem troubleshooting Design, build, and maintain platform APIs, services, and controllers in Go that let product teams provision and manage cloud resources through self-service, with attention to API versioning, backward compatibility, and clear error handling Treat the platform as a product: gather requirements from consuming teams, define interfaces, version APIs Produce reference documentation, client examples, runbooks, and golden-path templates so adoption does not require a conversation with the platform team Build and maintain pipelines in GitHub Actions and Azure DevOps, including reusable workflows, templates, self-hosted runners, and secret management Implement GitOps-based deployment patterns and promotion flows across environments using tools such as Argo CD Reduce manual toil by automating provisioning, onboarding, certificate and credential rotation, and routine operational requests Write and maintain automated tests for both application and infrastructure code, and integrate dependency, container image, infrastructure-as-code, and static analysis scanning into CI Participate in design and code review, upholding standards for readability, testability, and maintainability across the team’s repositories Define and instrument SLIs and SLOs for platform services; build dashboards, alerting, logging, and tracing Participate in on-call rotation, lead incident response, and drive blameless postmortems Monitor and optimize cloud spend for owned services Maintain patching and vulnerability remediation cadence for base images, node pools, application dependencies, and Terraform and Crossplane provider versions Support compliance and audit requirements through policy-as-code and admission controls Apply least-privilege access and defense in depth across projects and clusters, including service accounts and Workload Identity, VPC Service Controls, private networking, and organization policy constraints Help shape and execute the Mayo Clinic Platform technical roadmap, providing technical input based on implementation experience, operational learning, and the needs of teams using the platform Collaborate with product partners to follow established Software Development Life Cycle and Product Development Life Cycle processes, helping keep technical delivery aligned with product goals and organizational requirements. Mentor engineers through pairing, design guidance, and code review, strengthening team practice in infrastructure as code, Go, and Kubernetes The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added or assigned. Qualifications Minimum Education and/or Experience Required: - Bachelor’s degree in a relevant information technology field or, in lieu of a degree, a minimum of 7 years of direct infrastructure, platform, or backend engineering experience of increasing complexity. - 3–5 years of professional cloud engineering experience building and supporting production platform services. - Experience delivering software within collaborative, cross-functional teams using iterative or Agile development practices. - Production experience with Google Cloud Platform, or with another major cloud provider - Experience designing, building, and operating APIs and backend services, including proficiency in Go or in another backend language with readiness to work primarily in Go. - Production experience with infrastructure as code using Terraform - Linux systems administration experience in a production environment. - Experience with scripting languages such as bash and python - Experience building and maintaining CI/CD pipelines, such as GitHub Actions or Azure DevOps. - Familiarity with healthcare data, privacy, security, or interoperability concepts, or demonstrated experience applying secure engineering practices to sensitive data in another highly regulated domain. - Demonstrated understanding of secure software development practices, including access control, data protection, auditability, responsible production-data handling, and timely escalation of security or compliance concerns. - Ability to independently own services or components end to end, from design through production support, including problems that are ambiguous or span multiple teams. - Strong problem-solving and communication skills, including the ability to seek context, incorporate feedback, identify risks, and explain technical decisions. Additional Experience and/or Qualifications: - Experience with Crossplane, Config Connector, or a similar control-plane approach to infrastructure provisioning. - Working knowledge of healthcare privacy, security, and compliance requirements, including HIPAA. - Experience with cloud-native application development and technologies such as Docker, Kubernetes, and service mesh or API gateway patterns. - Experience contributing to the design of complex distributed systems, services, or technical integrations. - Experience improving engineering practices through testing, automation, documentation, code review, or observability. - Experience supporting teammates through pairing, technical guidance, or knowledge sharing. - Experience with policy-as-code and admission control, such as OPA/Gatekeeper, Kyverno, or Sentinel. - Experience with observability tooling such as Prometheus, Grafana, or OpenTelemetry. - Experience operating in a multi-cloud or hybrid environment spanning Google Cloud and Azure. - Google Cloud Professional Cloud Architect or Professional Cloud DevOps Engineer certification, or CKA/CKAD. Desired Characteristics: - Operates independently in ambiguous problem spaces, identifying constraints and proposing practical solutions. - Makes thoughtful technical decisions by considering customer needs, business goals, maintainability, security, cost, and operational impact. - Recognizes when a decision can be made independently and when broader technical or stakeholder alignment is needed. - Communicates technical concepts, risks, and tradeoffs clearly to both technical and nontechnical audiences. - Collaborates effectively across engineering, product, design, and other partner groups to clarify requirements and deliver sustainable solutions. - Identifies dependencies and delivery risks early and works with the appropriate partners to resolve them. - Sets technical direction within their area and constructively influences decisions in adjacent teams. - Leads improvements, migrations, and technical change within a defined area, including sequencing, risk, and rollback planning. - Strengthens team capability through thoughtful code review, documentation, feedback, and knowledge sharing. - Demonstrates curiosity and a commitment to developing technical judgment, healthcare domain knowledge, and leadership skills. - Biases toward automation and repeatable patterns over one-time fixes, and treats recurring operational toil as a defect to be engineered away. - Treats security, privacy, and compliance requirements as design inputs rather than late-stage review items. Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Design accessible and scalable digital healthcare user interfaces collaborating with product and engineering teams. | 7+ years UX design experience, proficiency in human-centered design, accessibility standards, and modern design tools. | Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights Medical: Multiple plan options. Dental: Delta Dental or reimbursement account for flexible coverage. Vision: Affordable plan with national network. Pre-Tax Savings: HSA and FSAs for eligible expenses. Retirement: Competitive retirement package to secure your future. Responsibilities At Mayo Clinic, we put the needs of the patient first in all that we do. It's a commitment that has propelled our organization into exciting futures. Now, we are building a new Center for Digital Health that aims to produce a state of the art integrated digital system. We want digital healthcare that's more accessible, scalable, and sustainable, and the unparalleled digital experience that we know is possible. The User Experience (UX) Designer analyze, plan and sequence the interactions that a person has with software or application over time. Working with research insights from the Human-centered design process, the UX Designer listens to the needs of our patients and physicians and responds with design that delivers against our key criteria for good design at Mayo Clinic: easy, clear, useful and pleasing. Analyzes research findings and recommendations to plan and deliver Use Cases, User Journeys, User Flow Diagrams, Navigation Structures and Information Architecture in order to optimize the User Experience of our digital properties. In partnership with Product and Engineering team, shape products that advocate for user needs, delivers on business requirements, and contributes to a best-in-class seamless user experience throughout product discovery and development. Designs for browsers, responsive web, native apps, smart watches, kiosks, web-connected health monitoring devices and other consumer and health interfaces and systems. Creates and delivers Storyboards, Wireframes, Interface Modules and Pages, Prototypes and Design Specifications. Evaluates designs according to project specific and enterprise standard metrics. Understands and designs to meet WCAG 2.0 AA Accessibility Standard. Collaborates with the Experience Design team to maintain, grow, implement and refine Mayo Clinic's Digital Design Language. Facilitate Design Workshops and synthesizes divergent ideas into a cohesive Design Proposals. Provides oversight of vendors that assist with Experience Design scope of work. Qualifications High School Diploma/GED required and 7 years of experience. Understanding of the Human Centered Design (HCD) process. Working knowledge of current User Experience methods. Excellent visual communication skills, and refined ability to clarify complex problems. Excellent interpersonal and communication skills, including confident presentation skills. Excellent ability to design on behalf of people with serious and complex medical conditions. Self-motivated and excellent organizational skills to lead critical projects. Keeps up with Design industry knowledge and brings to bear on operations. Brings innovation in process or methods to the Experience Design section. Mentors Experience Designers in their work. Demonstrates knowledge of the ethics and professionalism in Design. Good understanding of the security / sensitivity around patient medical data. Experience working with Accessibility concerns for Digital products. End-to-end knowledge of all stages of User Experience Design (Sketching, Prototyping, Iteration, Refinement and Evaluation). Perspective on accessibility and how to infuse accessibility in all facets of the product development process. Understands the working methods of colleagues in Experience Design such as Researchers and Front End Engineers. Can communicate clearly to a project or executive team. Demonstrated use of an iterative design cycle method to refine products. Demonstrated knowledge of design tools and platforms (Adobe CS, Sketch, Figma, Mural, Invision etc.). Experience working in Scrum Agile methodology to define User Stories as part of sprint planning. We practice Human-Centered Design (HCD) and product development at Mayo Clinic, which aligns with our core organizational value that "the needs of the patient come first." Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Lead operational and incident-response functions for network security team, manage vendors and budgets, and ensure SLA adherence. | Bachelor's degree, 8+ years experience with 3+ years leadership, and professional certification like CISM required. | The Manager, Information Security leads the operational and incident-response function within the Information Protection – Network Security (IP-NS) team, with direct people leadership of security engineers, analysts, and Level 2 support staff supporting a 24×7 security service portfolio (Zscaler ZIA/ZPA, Imprivata VAM, and Legacy Remote Access tools). The successful candidate will bring proven operational oversight of high-volume environments, including on-call management, and ITSM change discipline and oversight. Strong vendor management experience is required — including strategic security vendor relationships (Zscaler, F5, Imprivata or comparable), SLA governance — along with demonstrated ownership of department metrics such as KRIs, SLA adherence, on-call utilization, and change success rate. The role also partners closely on budget stewardship for the CyberSecurity Engineering/Tools portfolio, including forecasting, variance analysis, contract and renewal calendar management, invoice validation, and tool rationalization. Ability to operate effectively in a hybrid work environment, including participation in on-site work-related events, team collaboration sessions, and key organizational activities as required. This is a hybrid position and the incumbent must live within 100 miles of a Mayo Clinic campus. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans [https://jobs.mayoclinic.org/benefits/] – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights * Medical: Multiple plan options. * Dental: Delta Dental or reimbursement account for flexible coverage. * Vision: Affordable plan with national network. * Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. [https://jobs.mayoclinic.org/alllocations]  Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" [https://www.eeoc.gov/poster].  Mayo Clinic participates in E-Verify [https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf] and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Lead developer enablement by integrating AI tools and maintaining hardware/software systems across sites. | Requires relevant IT experience with a high school diploma or higher and proficiency in operating systems and communication skills. | The Senior IT Systems Engineer – Developer Enablement role is focused on accelerating safe, effective use of enterprise AI tools in day-to-day software development across Mayo Clinic. This position serves as the technical enablement lead for developer workflows using platforms such as Claude, Codex, and ChatGPT, with emphasis on practical adoption, consistency, and measurable improvement in engineering productivity. At a high level, this role builds and scales developer-facing enablement: integration patterns, reusable guidance, and technical support for IDE/CLI and DevOps pipeline use cases. The ideal profile combines strong software engineering depth, API and automation fluency, and proven ability to coach developers through change in Agile environments while partnering closely with infrastructure, security, and platform teams.  Under general supervision and guidance, the Senior IT Systems Engineer is responsible for the maintenance and support of moderately complex systems software and hardware computer systems at multiple Mayo Clinic sites. Actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques as well as assist in managing overall system capacity. May Interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. Expected to contribute to the selection, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, plus the configuration and support of hardware systems across Mayo Clinic. May also be asked to evaluate new products/technologies to determine impact on existing system configurations; assist with cost/benefit analysis, and feasibility studies; and assist in preparation and presentation of proposals that consider alternatives and business case gains needed for comprehensive institutional consideration. Required to produce and maintain documentation such as systems requirements, designs, resource inventories and plans as requested by the work unit leadership. Works effectively across departmental organizations gaining consensus of stakeholders. Work will be reviewed for quality, timeliness, and adequacy at predetermined milestones. Develops and maintains effective relationships with the I.T. technical staff and management across all Mayo sites in the support of multiple projects simultaneously. May be asked to perform consulting tasks or act as an information resource and/or mentor both internally and externally to the work unit. Consistently demonstrates the ability to take responsibility and accountability for managing work with little or no direct supervision. Demonstrated ability to multi-task and prioritize issues appropriately. Must have demonstrated the ability to interact effectively with a variety of personnel at multiple sites. Candidates must demonstrate proficient verbal and written communication skills using English. Occasional weekends and evening coverage will be required. Participation in 24 x 7 on-call rotation also required. Must be able to see and hear within normally acceptable standards. This is a hybrid position and incumbent must live within 100 miles of a Mayo Clinic campus.   Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans [https://jobs.mayoclinic.org/benefits/] – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights * Medical: Multiple plan options. * Dental: Delta Dental or reimbursement account for flexible coverage. * Vision: Affordable plan with national network. * Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. [https://jobs.mayoclinic.org/alllocations]  Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" [https://www.eeoc.gov/poster].  Mayo Clinic participates in E-Verify [https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf] and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Manage stable, scalable AI enterprise services and drive adoption across business teams with operational oversight and issue triage. | Bachelor's degree with 3 years technical experience or Associate's with 5 years, proficiency in OS management, system design, and strong communication skills. | The Senior IT Systems Engineer – AI Tools Operations and Enablement / Change Management role is responsible for stable, scalable day-to-day operations of enterprise AI services while driving broad adoption across Mayo Clinic. This position combines platform operations, support model maturity, and change leadership to ensure AI tools are reliable, understandable, and useful in real-world workflows. At a high level, this role leads issue triage and runbook-based operations, supports FinOps and usage optimization, and serves as a product-owner-style partner for enablement in adjacent platforms and business teams. The ideal candidate brings strong ITSM and operational analytics experience, excellent cross-functional communication, and preferred strength in change management, service governance, and enterprise AI rollout execution.  Under general supervision and guidance, the Senior IT Systems Engineer is responsible for the maintenance and support of moderately complex systems software and hardware computer systems at multiple Mayo Clinic sites. Actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques as well as assist in managing overall system capacity. May Interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. Expected to contribute to the selection, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, plus the configuration and support of hardware systems across Mayo Clinic. May also be asked to evaluate new products/technologies to determine impact on existing system configurations; assist with cost/benefit analysis, and feasibility studies; and assist in preparation and presentation of proposals that consider alternatives and business case gains needed for comprehensive institutional consideration. Required to produce and maintain documentation such as systems requirements, designs, resource inventories and plans as requested by the work unit leadership. Works effectively across departmental organizations gaining consensus of stakeholders. Work will be reviewed for quality, timeliness, and adequacy at predetermined milestones. Develops and maintains effective relationships with the I.T. technical staff and management across all Mayo sites in the support of multiple projects simultaneously. May be asked to perform consulting tasks or act as an information resource and/or mentor both internally and externally to the work unit. Consistently demonstrates the ability to take responsibility and accountability for managing work with little or no direct supervision. Demonstrated ability to multi-task and prioritize issues appropriately. Must have demonstrated the ability to interact effectively with a variety of personnel at multiple sites. Candidates must demonstrate proficient verbal and written communication skills using English. Occasional weekends and evening coverage will be required. Participation in 24 x 7 on-call rotation also required. Must be able to see and hear within normally acceptable standards. This is a hybrid position and incumbent must live within 100 miles of a Mayo Clinic campus. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans [https://jobs.mayoclinic.org/benefits/] – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights * Medical: Multiple plan options. * Dental: Delta Dental or reimbursement account for flexible coverage. * Vision: Affordable plan with national network. * Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. [https://jobs.mayoclinic.org/alllocations]  Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" [https://www.eeoc.gov/poster].  Mayo Clinic participates in E-Verify [https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf] and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Manage stable day-to-day operations of enterprise AI services and drive adoption across the organization. | Requires 3-7 years IT experience depending on education, proficiency in OS management, system design, and communication skills. | The Senior IT Systems Engineer – AI Tools Operations and Enablement / Change Management role is responsible for stable, scalable day-to-day operations of enterprise AI services while driving broad adoption across Mayo Clinic. This position combines platform operations, support model maturity, and change leadership to ensure AI tools are reliable, understandable, and useful in real-world workflows. At a high level, this role leads issue triage and runbook-based operations, supports FinOps and usage optimization, and serves as a product-owner-style partner for enablement in adjacent platforms and business teams. The ideal candidate brings strong ITSM and operational analytics experience, excellent cross-functional communication, and preferred strength in change management, service governance, and enterprise AI rollout execution.  Under general supervision and guidance, the Senior IT Systems Engineer is responsible for the maintenance and support of moderately complex systems software and hardware computer systems at multiple Mayo Clinic sites. Actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques as well as assist in managing overall system capacity. May Interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. Expected to contribute to the selection, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, plus the configuration and support of hardware systems across Mayo Clinic. May also be asked to evaluate new products/technologies to determine impact on existing system configurations; assist with cost/benefit analysis, and feasibility studies; and assist in preparation and presentation of proposals that consider alternatives and business case gains needed for comprehensive institutional consideration. Required to produce and maintain documentation such as systems requirements, designs, resource inventories and plans as requested by the work unit leadership. Works effectively across departmental organizations gaining consensus of stakeholders. Work will be reviewed for quality, timeliness, and adequacy at predetermined milestones. Develops and maintains effective relationships with the I.T. technical staff and management across all Mayo sites in the support of multiple projects simultaneously. May be asked to perform consulting tasks or act as an information resource and/or mentor both internally and externally to the work unit. Consistently demonstrates the ability to take responsibility and accountability for managing work with little or no direct supervision. Demonstrated ability to multi-task and prioritize issues appropriately. Must have demonstrated the ability to interact effectively with a variety of personnel at multiple sites. Candidates must demonstrate proficient verbal and written communication skills using English. Occasional weekends and evening coverage will be required. Participation in 24 x 7 on-call rotation also required. Must be able to see and hear within normally acceptable standards. This is a hybrid position and incumbent must live within 100 miles of a Mayo Clinic campus.   Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans [https://jobs.mayoclinic.org/benefits/] – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights * Medical: Multiple plan options. * Dental: Delta Dental or reimbursement account for flexible coverage. * Vision: Affordable plan with national network. * Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. [https://jobs.mayoclinic.org/alllocations]  Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" [https://www.eeoc.gov/poster].  Mayo Clinic participates in E-Verify [https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf] and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.