MarketStar

Define and execute growth strategy for B2B telecom carrier channels, lead a sales team, and drive market share and unit volume growth through US carriers. | Strong sales and business development experience in US B2B Telecom Carrier industry, proven success with Mid-Market and Enterprise carriers, leadership of sales teams, and expertise in contract negotiation and strategic partnerships. | If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth! About the Senior Program Manager: We are seeking an accomplished and strategic Senior Program Manager to support our team. This high-impact role requires deep, proven experience within the B2B Carrier Telecom space, specifically engaging with and driving business through US regional and national carriers serving Mid-Market and Enterprise customers. The ideal candidate will be a visionary leader capable of defining and executing a robust, high-level growth strategy, while also driving precise, regional execution to meet and exceed ambitious targets. Location: Remote – US What Will You Do? Define, develop, and own the comprehensive, high-level growth strategy for driving Business market share and total unit volume through US Carriers targeting the Mid-Market and Enterprise segments. Leverage deep B2B telecom carrier expertise to establish and expand strategic partnerships, negotiating and executing joint business plans focused on penetration and scale within target customer tiers. Translate the national strategy into executable regional plans, ensuring consistent and high-quality deployment across various US carrier regions. Identify and address unique regional market dynamics. Lead, coach, and inspire a talented team of Business Specialists, ensuring they are expertly enabled to execute the defined strategy and drive unit velocity through carrier channels. Be directly accountable for the sustained growth of Business market share within the B2B carrier channel, consistently driving total unit sales volume and maximizing channel ROI. Utilize data and market insights to rigorously monitor performance, identify bottlenecks, and strategically optimize channel programs and enablement efforts for maximum growth and efficiency. Other applicable duties as assigned. What Will You Need to Succeed? Strong experience in Sales, Business Development, or Channel Management within the B2B Telecom Carrier industry in the US. Demonstrated expertise in navigating, selling through, and driving initiatives with Mid-Market and/or Enterprise-focused US Carriers. Proven track record of defining, owning, and executing a high-level B2B channel growth strategy that resulted in significant market share gains and unit volume increase. Experience in successfully leading, managing, and developing a high-performing sales or specialist team. Deep understanding of the mobile device lifecycle, Mobile Device Management (MDM), and the competitive landscape within the B2B carrier space. Strong ability to influence and collaborate cross-functionally with Product, Marketing, and Operations teams to ensure successful carrier program launch and scaling. Mastery of complex contract negotiation and strategic partnership development. Exceptional executive communication, presentation, and strategic thinking skills. What We Offer: In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including: Structured learning and career development programs Mental health program Generous Paid Time Off policy Paid medical leave Child/Dependent care reimbursement Education reimbursement 401k match, hardship loan program, access to financial wellness advisor Comprehensive healthcare coverage including medical, dental, and vision The compensation range for this position is between $120,000 and $200,000 annually. This pay structure includes both a base salary and a variable bonus component. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process. MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance. View our complete list of job openings. Learn more about working at MarketStar on our careers page. At MarketStar, we create growth – for our people, our clients, and our community. The fuel for this growth is you, a person who has the desire to be more than you are today. Join us and you’ll find world-class opportunities, an environment built on growth, and a team who cares about your success! More About Us 50+ World Class Clients Remote, In-Office, and Hybrid Opportunities 3,000 Global Employees 225+ Career Advancements Annually 3,000+ Annual Community Service Hours Voted as a Top Workplace 3 Years Straight

Manage full sales cycle from lead qualification to closing net new business deals while maintaining pipeline health and collaborating with cross-functional teams. | 2-3 years B2B full sales-cycle experience, strong communication and negotiation skills, familiarity with cloud technology and sales tools like Salesforce and Outreach. | If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth! About the Account Executive – Dropbox MarketStar seeks a seasoned Account Executive to own the full sales-cycle, from lead qualification through closing net new business deals. This full sales-cycle role requires managing a robust pipeline, from qualifying leads to leading high-stakes negotiations. The AE will strategically engage prospects via calls, emails, and demos, while coordinating with cross-functional partners to maximize revenue expansion and maintain exceptional pipeline health. Location: Utah - Remote What Will You Do? Constantly strives to improve, proactively seeking coaching and guidance from peers and managers Driven individual who relishes the challenge, and "the thrill of the chase" Adherence to daily, weekly, and monthly Key Performance Indicators (KPIs) Execute full sales-cycle campaigns using various tactics including calling and emailing new prospects Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment Achieve established sales goals and objectives for net new business Tech savvy with a passion for technology and the ability to learn, comprehend, and explain technology Expert ability to serve as product and service advocate for the client, building interest and awareness of client’s value proposition and assess mutual fit Ability to learn quickly and maintain a current, comprehensive knowledge of client’s products and services. Utilize Salesforce, Outreach, Power BI, Slack, Calendar, Gmail, and Outlook Other duties as assigned What Will You Need to Succeed? Minimum two to three years of B2B full sales-cycle seller experience (lead to close); direct sales preferred Proven ability to manage larger deal sizes and navigate longer, complex sales cycles Solid understanding of cloud-based technology and tools Excellent verbal and written communication skills with a professional telephone presence Strong sales negotiation and closing skills, solutions oriented with a passion for the customer and the customer experience Prior experience responding to customer’s requests for sales and service, ensuring delivery of an exceptional customer experience by responding in a prompt, professional and friendly manner at all times High confidence and ability to quickly build trust, with strong soft skills to drive impact on the spot Prior experience nurturing leads, profiling customers, and independently managing a sales pipeline to identify and close net new business opportunities Strong organization and time management coupled with the ability to multitask and work under pressure Intermediate skills navigating tech platforms, including Salesforce.com and Email Excellent written and verbal communication SalesForce, Outreach, Email, and other sales tech stack experience preferred What We Offer: In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including: Structured learning and career development programs Mental health program Generous Paid Time Off policy Paid medical leave Child/Dependent care reimbursement Education reimbursement 401k match, hardship loan program, access to financial wellness advisor Comprehensive healthcare coverage including medical, dental, and vision The hourly pay range for this position is between $22.60 and $23.08. This pay structure may also include a variable bonus component of $7,000 annually. Exceptional performance allows for bonus over-attainment; the total variable compensation is capped. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process. View our complete list of job openings. Learn more about working at MarketStar on our careers page. At MarketStar, we create growth – for our people, our clients, and our community. The fuel for this growth is you, a person who has the desire to be more than you are today. Join us and you’ll find world-class opportunities, an environment built on growth, and a team who cares about your success! More About Us 50+ World Class Clients Remote, In-Office, and Hybrid Opportunities 3,000 Global Employees 225+ Career Advancements Annually 3,000+ Annual Community Service Hours Voted as a Top Workplace 3 Years Straight

Drive sales and adoption of HP Z Workstations powered by AMD technology by engaging clients, collaborating with sales teams, conducting product demos, and maintaining sales records. | Proven sales experience in Public Sector, Enterprise, and Commercial customers with technical knowledge of workstation architecture, operating systems, and ability to travel up to 40%. | If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and can't wait to discuss how we can help you find growth! About the Workstation Sales Specialist - AMD HP: Responsible for driving adoption and sales of HP Z Workstations powered by AMD technology across Public Sector, Enterprise, and Commercial segments. We are looking for a self-motivated, customer-focused individual with strong technical knowledge and excellent communication skills. If you're ready to take on a challenging and rewarding technical sales position, read on to learn more about the qualifications and responsibilities for this role. Location: US - Remote (Central US) What Will You Do? • Develop and maintain a deep understanding of HP Z Workstations and AMD platforms to effectively communicate their value to customers. • Drive HP and AMD workstation platform adoption by generating new leads and proactively engaging Public Sector, Enterprise, and Commercial clients. • Collaborate with HP Z Specialists and AMD field and hunting sales teams to identify and pursue upsell and cross-sell opportunities. • Build and maintain strong relationships with customers and reseller partners, delivering exceptional service throughout the sales cycle. • Maintain accurate records of sales activities, customer interactions, and pipeline progress in SFDC and PowerBI systems. • Utilize effective sales strategies and techniques to close deals and exceed revenue targets. • Conduct product demonstrations and presentations showcasing the performance and benefits of HP and AMD workstation solutions. • Stay informed on industry trends, market conditions, and competitor offerings to identify opportunities and maintain a competitive edge. • Partner with internal teams-marketing, product development, and technical support-to ensure a seamless sales process. • Participate in ongoing training and development programs to enhance technical expertise and sales skills. What Will You Need to Succeed? • Proven sales experience with Public Sector, Enterprise, and Commercial customers, ideally in workstation or client computing solutions. • Broad technical understanding of workstation architecture, including CPUs, GPUs, NPUs, and APUs. • Familiarity with operating systems (Windows, Linux), drivers, benchmarks, and workstation-specific applications. • Knowledge of CPU/GPU performance benchmarks and platform development lifecycle. • Hands-on experience with workstation setup, configuration, and integration into enterprise environments. • Ability to travel up to 40%. What We Offer: In our commitment to our "We Care" value, we believe in providing employees with valuable mental and physical well-being benefits including: • Structured learning and career development programs • Mental health program • Generous Paid Time Off policy • Paid medical leave • Child/Dependent care reimbursement • Education reimbursement • 401k match, hardship loan program, access to financial wellness advisor • Comprehensive healthcare coverage including medical, dental, and vision The salary range for this position is between $90,000.00 and $100,000.00 annually. There are several factors to consider including but not limited to, the role's responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process. MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.

Manage full sales cycle from lead qualification to closing new business deals while meeting KPIs and collaborating with cross-functional teams. | 2-3 years B2B full sales-cycle experience, strong sales negotiation and closing skills, familiarity with Salesforce and sales tech stack, excellent communication skills. | About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth! About the Account Executive – Dropbox: MarketStar seeks a seasoned Account Executive to own the full sales-cycle, from lead qualification through closing net new business deals. This full sales-cycle role requires managing a robust pipeline, from qualifying leads to leading high-stakes negotiations. The AE will strategically engage prospects via calls, emails, and demos, while coordinating with cross-functional partners to maximize revenue expansion and maintain exceptional pipeline health. Location: Utah - Remote What Will You Do? • Constantly strives to improve, proactively seeking coaching and guidance from peers and managers • Driven individual who relishes the challenge, and "the thrill of the chase" • Adherence to daily, weekly, and monthly Key Performance Indicators (KPIs) • Execute full sales-cycle campaigns using various tactics including calling and emailing new prospects • Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment • Achieve established sales goals and objectives for net new business • Tech savvy with a passion for technology and the ability to learn, comprehend, and explain technology • Expert ability to serve as product and service advocate for the client, building interest and awareness of client’s value proposition and assess mutual fit • Ability to learn quickly and maintain a current, comprehensive knowledge of client’s products and services. • Utilize Salesforce, Outreach, Power BI, Slack, Calendar, Gmail, and Outlook • Other duties as assigned What Will You Need to Succeed? • Minimum two to three years of B2B full sales-cycle seller experience (lead to close); direct sales preferred • Proven ability to manage larger deal sizes and navigate longer, complex sales cycles • Solid understanding of cloud-based technology and tools • Excellent verbal and written communication skills with a professional telephone presence • Strong sales negotiation and closing skills, solutions oriented with a passion for the customer and the customer experience • Prior experience responding to customer’s requests for sales and service, ensuring delivery of an exceptional customer experience by responding in a prompt, professional and friendly manner at all times • High confidence and ability to quickly build trust, with strong soft skills to drive impact on the spot • Prior experience nurturing leads, profiling customers, and independently managing a sales pipeline to identify and close net new business opportunities • Strong organization and time management coupled with the ability to multitask and work under pressure • Intermediate skills navigating tech platforms, including Salesforce.com and Email • Excellent written and verbal communication • SalesForce, Outreach, Email, and other sales tech stack experience preferred What We Offer: In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including: • Structured learning and career development programs • Mental health program • Generous Paid Time Off policy • Paid medical leave • Child/Dependent care reimbursement • Education reimbursement • 401k match, hardship loan program, access to financial wellness advisor • Comprehensive healthcare coverage including medical, dental, and vision The hourly pay range for this position is between $22.60 and $23.08. This pay structure may also include a variable bonus component of $7,000 annually. Exceptional performance allows for bonus over-attainment; the total variable compensation is capped. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process. Pay: $47,000.00 - $55,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Flexible schedule • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Professional development assistance • Referral program • Retirement plan • Tuition reimbursement • Vision insurance Work Location: Remote

Manage client business development by supporting sales reps, driving revenue goals, managing pipelines, and conducting onsite visits and presentations. | Requires channel sales experience, business degree or equivalent, presentation skills, understanding of NSP channel, and strong communication and organizational skills. | About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth! About The Business Development Manager - AMD: MarketStar currently has an opportunity available for a Client Business Development Manager. The Client Business Development Manager will provide dedicated support to sales reps with a direct marketing reseller (DMR), help the AMD team achieve revenue and market share goals, drive the message down to the account rep level, and track and assist in closing opportunities. Location: Arizona (Chandler area) What Will You Do? • Provide answers to server related pre-sales technical questions for NSP(s), distribution partners, and/or VAR(s) account managers and customers • Regular onsite visits to accounts on target list, as designated by AMD • Encourage partner-based sales reps to quote client more frequently • Own and manage a pipeline of client opportunities within the client specialists’ accounts that identifies revenue and strategic markets and/or customers • Follow up on client quotes and bid opportunities with NSP and / or Distribution • Deliver client revenue targets on a quarterly and annual basis as mutually agreed upon • Leverage available client and partner resources to maximize close percentage • Promote the use of distribution tools that may include but is not limited to online training, bid desk, trade-in programs, value-add promotions and other sales incentive programs • Provide regular feedback to as issue(s) arise on the effectiveness of the tools • Help team conduct client sponsored floor days and table tops (if applicable and allowed by all necessary parties) • Acquire and analyze monthly, quarterly, and yearly reporting to recognize areas of strength and opportunities for growth and deliver a trend analysis on a monthly basis What Will You Need to Succeed? • Channel sales experience • Degree in business or a related field or equivalent work related preferred • Experience conducting small group presentations or product training • Solid understanding of NSP channel and the ability to learn quickly • Time management and organization skills • Strong oral and written communication skills What We Offer: In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including: • Structured learning and career development programs • Mental health program • Generous Paid Time Off policy • Paid medical leave • Child/Dependent care reimbursement • Education reimbursement • 401k match, hardship loan program, access to financial wellness advisor • Comprehensive healthcare coverage including medical, dental, and vision The salary range for this position is between $80,000.00 and $85,000.00 annually. This pay structure may also include a variable bonus component of $20,000.00 annually. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process. MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.

Manage technical support and escalation for Google Workspace in education institutions, provide guidance on best practices, and develop documentation. | 1-3 years technical support experience with Google Workspace administration, strong communication skills, and preferably education IT experience. | Description: • Serve as a technical point of contact for a portfolio of Education institutions, understanding their IT infrastructure and goals • Own and manage resolution of technical issues and escalations related to Google Workspace for Education • Provide clear and professional communication to customers, managing expectations during troubleshooting • Coordinate with internal support teams to ensure timely and effective resolution for high-priority incidents • Provide practical guidance on Google Workspace best practices for the Ed environment (OU structure, security settings, third-party integrations) • Answer technical questions about the Google Workspace Admin Console and administration tools • Gather customer feedback on product features and issues to share with internal teams • Contribute to development of technical documentation and best-practice resources for university IT staff • Identify common support trends to help build a knowledge base that empowers clients and internal teams Requirements: • 1-3 years in a customer-facing technical role (Technical Support, Systems Administrator) focused on administering Google Workspace or similar enterprise collaboration suite • Solid understanding of the Google Workspace Admin Console (user provisioning, policy management, security controls) • Experience with core email routing concepts (MX, SPF, DKIM, DMARC) • Familiarity with command-line tools or scripting for Google Workspace administration (Google Apps Script, GAM) is a plus • Strong ability to articulate technical topics clearly to a diverse audience • Ability to listen, understand, and guide customers through technical challenges • Ability to handle shifting priorities and find effective solutions in a fast-paced environment • Desire to learn how each institution works and solve technical puzzles • Capacity to manage challenging customer conversations while maintaining a professional demeanor • Direct experience working within or for an IT department in an EDU institution (K12 or Higher Education) preferred • Familiarity with the broader EdTech landscape (LMS, identity management solutions) preferred • Knowledge of data privacy regulations relevant to education, such as FERPA, preferred • Bachelor’s degree in a technical or related field, or equivalent professional experience and certifications Benefits: • Structured learning and career development programs • Mental health program • Generous Paid Time Off policy • Paid medical leave • Child/Dependent care reimbursement • Education reimbursement • 401k match, hardship loan program, access to financial wellness advisor • Comprehensive healthcare coverage including medical, dental, and vision

Serve as a technical point of contact for education institutions to resolve Google Workspace for Education technical issues and provide best practice guidance. | 1-3 years technical customer-facing experience with Google Workspace administration, understanding of email routing, and preferably experience in education IT environments. | If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply. About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth! About the Technical Account Manager – Google EDU: We are seeking a dedicated and empathetic Technical Account Manager to provide direct technical support to our Education customers. In this role, you will be a technical point of contact for a portfolio of universities and colleges, helping them utilize Google Workspace for Education to support teaching, learning, and research. This role requires a practical understanding of the Google Workspace ecosystem and an ability to troubleshoot issues within a university IT environment. The ideal candidate is a patient and curious problem-solver who excels at managing technical issues and providing clear, timely support to clients. You will be instrumental in the day-to-day success of our customers by helping them with their technical challenges. Location: US - Remote What will you do? Serve as a technical point of contact for a portfolio of Education institutions, gaining a working understanding of their IT infrastructure and goals. Own and manage the resolution of technical issues and escalations related to the Google Workspace for Education platform. Provide clear and professional communication to customers, managing expectations throughout the troubleshooting process. Coordinate with internal support teams to ensure timely and effective resolution for high-priority incidents. Provide practical guidance on Google Workspace best practices for the Ed environment, including organizational unit (OU) structure, security settings, and third-party integrations. Answer technical questions about the Google Workspace Admin Console and administration tools. Gather customer feedback on product features and issues to share with internal teams. Contribute to the development of technical documentation and best-practice resources for university IT staff. Identify common support trends to help build a knowledge base that empowers clients and internal teams to solve problems more efficiently. What Will You Need to Succeed? 1-3 years in a customer-facing technical role (e.g., Technical Support, Systems Administrator) with a focus on administering Google Workspace or a similar enterprise collaboration suite. Solid understanding of the Google Workspace Admin Console, including user provisioning, policy management, and security controls. Experience with core email routing concepts (MX, SPF, DKIM, DMARC). Familiarity with command-line tools or scripting for Google Workspace administration is a plus. (Google Apps Script, GAM) Strong ability to articulate technical topics clearly to a diverse audience. The ability to listen, understand, and guide customers through technical challenges. You can handle shifting priorities and find effective solutions in a fast-paced environment. A strong desire to learn how each institution works and solve technical puzzles. The capacity to manage challenging customer conversations, maintaining a helpful and professional demeanor. Direct experience working within or for an IT department in an EDU institution - K12 or Higher Education preferred. Familiarity with the broader EdTech landscape, including Learning Management Systems (LMS) and identity management solutions preferred. Knowledge of data privacy regulations relevant to education, such as FERPA preferred. Bachelor's degree in a technical or related field, or equivalent professional experience and certifications. What We Offer: In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including: Structured learning and career development programs Mental health program Generous Paid Time Off policy Paid medical leave Child/Dependent care reimbursement Education reimbursement 401k match, hardship loan program, access to financial wellness advisor Comprehensive healthcare coverage including medical, dental, and vision The salary range for this position is between $70,000.00 and $75,000.00 annually. This pay structure may also include a variable bonus component of $10,000.00 annually. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process. MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance. View our complete list of job openings. Learn more about working at MarketStar on our careers page. At MarketStar, we create growth – for our people, our clients, and our community. The fuel for this growth is you, a person who has the desire to be more than you are today. Join us and you’ll find world-class opportunities, an environment built on growth, and a team who cares about your success! More About Us 50+ World Class Clients Remote, In-Office, and Hybrid Opportunities 3,000 Global Employees 225+ Career Advancements Annually 3,000+ Annual Community Service Hours Voted as a Top Workplace 3 Years Straight