MarketStar

Compensation

Full Description

Description: • Serve as a technical point of contact for a portfolio of Education institutions, understanding their IT infrastructure and goals • Own and manage resolution of technical issues and escalations related to Google Workspace for Education • Provide clear and professional communication to customers, managing expectations during troubleshooting • Coordinate with internal support teams to ensure timely and effective resolution for high-priority incidents • Provide practical guidance on Google Workspace best practices for the Ed environment (OU structure, security settings, third-party integrations) • Answer technical questions about the Google Workspace Admin Console and administration tools • Gather customer feedback on product features and issues to share with internal teams • Contribute to development of technical documentation and best-practice resources for university IT staff • Identify common support trends to help build a knowledge base that empowers clients and internal teams Requirements: • 1-3 years in a customer-facing technical role (Technical Support, Systems Administrator) focused on administering Google Workspace or similar enterprise collaboration suite • Solid understanding of the Google Workspace Admin Console (user provisioning, policy management, security controls) • Experience with core email routing concepts (MX, SPF, DKIM, DMARC) • Familiarity with command-line tools or scripting for Google Workspace administration (Google Apps Script, GAM) is a plus • Strong ability to articulate technical topics clearly to a diverse audience • Ability to listen, understand, and guide customers through technical challenges • Ability to handle shifting priorities and find effective solutions in a fast-paced environment • Desire to learn how each institution works and solve technical puzzles • Capacity to manage challenging customer conversations while maintaining a professional demeanor • Direct experience working within or for an IT department in an EDU institution (K12 or Higher Education) preferred • Familiarity with the broader EdTech landscape (LMS, identity management solutions) preferred • Knowledge of data privacy regulations relevant to education, such as FERPA, preferred • Bachelor’s degree in a technical or related field, or equivalent professional experience and certifications Benefits: • Structured learning and career development programs • Mental health program • Generous Paid Time Off policy • Paid medical leave • Child/Dependent care reimbursement • Education reimbursement • 401k match, hardship loan program, access to financial wellness advisor • Comprehensive healthcare coverage including medical, dental, and vision