Lumen

Respond to and remediate cybersecurity incidents, hunt for threats, and improve detection and response capabilities. | Requires 4+ years incident response experience, strong security fundamentals, relevant certifications, and strong communication skills. | The Role Cybersecurity Incident Response Team (CIRT) Engineers at Lumen are on the front lines of protecting the systems that power global connectivity. In this role, you'll respond to and mitigate cybersecurity threats while proactively identifying risks and strengthening our defenses. At Lumen, this work goes beyond incident response, it's an opportunity to solve complex problems, influence how we defend at scale, and help shape the future of our security capabilities. You'll collaborate with internal teams and partners to drive innovation, improve detection, and anticipate emerging threats in a fast-paced, high-accountability environment. If you're motivated by challenging work, continuous learning, and the chance to make a real impact, this role offers the flexibility, trust, and support to help you grow while contributing to meaningful outcomes across our infrastructure and services. Location This is a remote position open to candidates based anywhere in the U.S. The Main Responsibilities • Shift hours are from 10:00am to 7:00pm Pacific Time. Analyst can be located in any US state. • Respond to, remediate, and document information security incidents not limited to dashboard (Advanced Threat Appliance & SIEM) alerts, tickets, emails, or phone calls. • Actively hunt the enterprise for insecure, suspicious, or malicious activity. • Review data that is processed within the SIEM to find incident evidence and suspicious events as well as out of scope events. • Verify and validate security notifications from both internal and external sources. • Identify and resolve incidents that are not defined by (or deviate from) an existing incident response guide. • Assist with significant incidents as needed or assigned, including outside of normal business hours. • Provide feedback for development and consistency of automated threat detection mechanisms. • Update and maintain response guides for accuracy. • Support Security projects to improve Cyber Defense Team or Lumen's security posture. • Demonstrate effective communication skills, both verbal and written What We Look For in a Candidate Minimum Qualifications • Bachelor's in Computer Science, Engineering, or related field (or equivalent experience) • Strong understanding of security fundamentals: host/network hardening, networking protocols, intrusion techniques, and risk management • Analytical/problem-solving skills across networking, operating systems, and malware analysis • Relevant certifications (or willingness to obtain): Security , CEH, OSCP, GCIH, CISSP, GPEN, GWAPT, GISEC, CISM, or CISA • U.S.-based and able to obtain government suitability • Strong communication skills; able to present technical concepts to both technical and non-technical audiences • Experience with cloud security (AWS, Azure, GCP) • Broad knowledge of current and emerging technologies Preferred Qualifications • 4 years in incident response, forensics, risk assessments, application or network security • Experience in network/firewall engineering, design, and implementation • Familiarity with security tools (SIEM, IDS/IPS, endpoint protection) • Experience monitoring threats and performing initial triage • Microsoft or UNIX/Linux administration • Experience implementing controls to reduce risk and data exposure • Scripting experience (Python or Perl) • Experience in large enterprise or carrier-scale environments Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:Benefits Bonus Structure #LI-Remote What to Expect Next Requisition #: 342538

Design and implement security solutions, assess risks, and consult on security policies and controls. | Bachelor's degree with 6+ years experience or Master's with 4+ years, strong communication and leadership skills. | Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI-ready connectivity, join us today. The Role Engineers are expected to identify and design solutions for issues involving: new features, interoperability, vulnerability, system limits and constraints facing the platforms and products. In addition, engineers are responsible to evaluate current capabilities and predict future needs, then work with internal stakeholders, vendors and peers to anticipate, define, and pursue these capabilities. The Main Responsibilities Perform engineering support. Assess operational business processes to ensure security is appropriately integrated. Assess potential risks with new applications and products and provide security requirements and recommendations for risk mitigation to help the business succeed with their projects. Directly engages in advanced troubleshooting and delivery with stakeholders, including end customers. Consult as security subject matter expert with network architects, engineers, and others on solutions to security problems. Recommend new information security systems and controls to mitigate emerging threats and risks across the company. Ensure reports and findings are delivered in a timely and appropriate manner to management, operations and executive leadership. Recommend new security policy, standards, best practices, and system configuration standards. Consult with internal clients on security topics and policy interpretation. Identify higher risk areas of the corporate and carrier infrastructure for assessment. Coordinate activities across multiple departments and business units. Other duties as assigned. What We Look For in a Candidate Required Bachelors Degree 6 years of experience, or 4 with Masters degree Preferred Masters Degree Ability and commitment to communicate effectively, consistently chooses communication methods to ensure critical information reaches and persuades intended audience Uses strong interpersonal skills to build partnerships with stakeholders and peers Possesses leadership qualities and persuades stakeholders to achieve positive outcomes Demonstrates a strong sense of ownership and commitment toward leading peers and stakeholders on critical projects and tasks; making, meeting and communicating progress. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:Benefits Bonus Structure #LI-Remote What to Expect Next Requisition #: 342500 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI-focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: ;br> Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen's Global Employment Applicant and Talent Community Privacy Notice, please visit: ;br> Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Lead FP&A and strategic finance initiatives supporting commercial excellence and enterprise growth. | 7+ years finance experience with strong planning, forecasting, modeling, and executive communication skills. | The Role The Senior Manager, FP&A is a strategic finance leader responsible for driving financial planning, performance management, and decision support across Commercial Excellence, Special Projects, and the SEE organization. This role partners closely with senior business and finance leaders to deliver insights, manage risk and opportunities, and enable disciplined execution of enterprise initiatives. This role is critical to enabling disciplined financial management and insight-driven decision-making across Commercial Excellence and enterprise initiatives. The Senior Manager, FP&A ensures financial rigor while supporting growth, transformation, and strategic execution. Work Location Fully remote position open to candidates based anywhere in the U.S. The Main Responsibilities • Serve as a trusted finance partner to senior commercial and functional leaders. • Support Special Projects and SEE initiatives through financial modeling, business cases, and scenario analysis. • Translate complex financial data into clear, executive-ready insights to inform decision-making. • Ensure alignment with corporate FP&A processes, timelines, and governance standards. • Own and enhance FP&A processes, tools, and reporting to improve efficiency, accuracy, and insight. • Act as a subject-matter expert for FP&A methodologies and best practices within AGT. • Lead cross-functional collaboration across Finance, Commercial Excellence, and enterprise partners. • Mentor and develop analysts, fostering strong analytical rigor and executive communication. • Contribute to team engagement, capability building, and talent development within the Poland FP&A organization. What We Look For in a Candidate • Courageous leadership, someone who can bring honesty into conversations, set expectations, and hold others accountable in a healthy way. • Deep curiosity with the persistence to keep going when direction is unclear or answers are vague. • Strategic finance mindset that connects strategic initiatives to operational and business outcomes. • Executive presence and the ability to engage and influence senior leaders during conversations. • Strong relationship builder who can navigate a matrixed environment and get people aligned. • Strong storyteller, able to translate financial data into something people can actually use to make decisions. • Good judgment and prioritization, knowing where to focus time and when to push back. Minimum Qualifications • Bachelor's degree in finance, accounting, or a related field. • 7 or more years of experience in finance, with strong background in planning, forecasting, and business case evaluation. • Strong communication skills, both written and verbal. • Advanced Excel skills. • Familiarity with tools such as SAP Analytics Cloud, Essbase, and Power BI. • Experience working with finance business partnership, strategic initiatives, or related roles. • Strong analytical, financial modeling, and executive communication skills. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI $145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: • Benefits • Bonus Structure #LI-Remote #LI-HR1 Requisition #: 342134

Lead product strategy and execution for public sector offerings, managing cross-functional teams and ensuring delivery of scalable solutions. | Requires 10+ years leadership in product management or related fields, with experience in public sector and regulated environments. | The Role The Senior Director of Product Development - Public Sector is responsible for leading product strategy, development execution, and operating rigor across a portfolio of public-sector offerings. This leader will define vision and roadmap, translate complex customer and regulatory requirements into scalable solutions, and drive cross-functional delivery from concept through launch and continuous improvement. The role also establishes the measurement, KPI, and communication frameworks needed to provide executive visibility, improve delivery predictability, and ensure high-quality outcomes across product and program teams. Success in this role requires strong public-sector domain knowledge, technical fluency, disciplined execution, and the ability to align engineering, operations, legal, and leadership around shared business objectives. The Main Responsibilities Strategic Product Leadership & Portfolio Management • Define and execute the product strategy for Public Sector offerings, aligning portfolio priorities with organizational goals, market demand, and customer mission outcomes. • Lead long-term roadmap planning across multiple initiatives, balancing innovation, regulatory requirements, technical feasibility, and business value. • Build business cases and investment priorities that support growth, differentiation, and scalable delivery for government and education customers. Product Development, Program Delivery & Execution • Lead the end-to-end lifecycle across product and technical initiatives, from concept, validation, and requirements through development, launch, and iterative enhancement. • Oversee a portfolio of complex programs and product deliverables, ensuring timelines, dependencies, resource plans, and milestones are synchronized across teams. • Drive prioritization using customer insight, operational data, technical constraints, and business impact. • Ensure requirements are clearly defined and translated into actionable technical plans that support quality, compliance, security, accessibility, and usability standards. Stakeholder Engagement, Communication & Governance • Serve as the central communication point across engineering, operations, sales, legal, and executive stakeholders, tailoring updates to technical and non-technical audiences. • Establish standardized reporting, governance, and executive communication mechanisms that create transparency around progress, risks, decisions, and outcomes. Cross-Functional Leadership & Team Development • Lead, coach, and mentor product leaders, program managers, and cross-functional teams to deliver with consistency, accountability, and speed. • Partner closely with engineering, QA, operations, sales, marketing, finance, and legal to remove obstacles and enable seamless execution. Performance, Metrics & Business Management • Define and manage KPI, measurement, and frameworks that provide visibility into delivery health, product performance, quality, cost efficiency, and business impact. • Track budgets, ROI, and resource allocation across multiple initiatives, ensuring effective prioritization and fiscal discipline. • Identify risks early, implement mitigation plans, and improve delivery predictability through consistent operating rhythms, tooling, and reporting. What We Look For in a Candidate Required Qualifications • 10 years of leadership experience in product management, product development, technical program management, or a related discipline. • Proven success leading complex product portfolios and large-scale technical programs with multiple stakeholders and cross-functional dependencies. • Demonstrated ability to build and launch products from concept to scale while establishing delivery frameworks, KPIs, and operating mechanisms. • Strong understanding of government procurement, compliance, security, and policy requirements in public-sector or similarly regulated environments. • Exceptional communication, executive presence, and stakeholder management skills, with the ability to translate technical complexity into clear business insight. Preferred Qualifications • Experience supporting public-sector clients across federal, state, local, or education markets. • Understanding of government platforms, data security standards, and regulated delivery environments. • Experience implementing KPI dashboards, reporting frameworks, or workflow tools such as Jira, Confluence, Smartsheet, Tableau, or similar platforms. • Background leading distributed, matrixed, or multi-disciplinary teams across product, engineering, and operations. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $174,876 - $233,168 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $183,621 - $244,827 in these states: CO HI MI MN NC NH NV OR RI $192,364 - $256,486 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:BenefitsBonus Structure #LI-Remote Requisition #: 342118

Coach leaders and teams to drive execution rigor and measurable business outcomes across enterprise transformation initiatives. | Requires 5-7 years in transformation, strategy execution, or similar roles with strong executive communication and business acumen. | The Role The Program Manager, Modernization & Simplification (M&S) Coach partners with leaders and cross functional teams to drive execution rigor, accountability, and measurable business outcomes across enterprise transformation initiatives. This role is not a traditional project management position. Instead, it focuses on coaching leaders and teams for effective execution, strengthening business and financial discipline, and ensuring initiatives translate strategy into results. The M&S Coach operates as a trusted advisor and execution partner, helping leaders clarify priorities, navigate complexity, and drive progress through influence, strong business acumen, and executivelevel communication. Work Location This is a work from home position within the U.S. The Main Responsibilities • Coach initiative owners and workstream leaders to strengthen execution discipline, ownership, and followthrough on commitments • Reinforce accountability for outcomes by setting clear expectations, reviewing progress, and challenging plans and assumptions when needed • Develop and lead executivelevel presentations that clearly communicate progress, risks, tradeoffs, and decisions required • Plan and facilitate executive and crossfunctional meetings, ensuring discussions are focused, decisions are clear, and actions are owned • Apply strong business and financial acumen to evaluate initiative readiness, value assumptions, execution risks, and tradeoffs • Partner with Finance and business leaders to ensure initiatives are grounded in sound business cases and realistic value delivery plans • Identify execution gaps, decision bottlenecks, and crossfunctional dependencies; work with leaders to resolve issues and maintain momentum • Influence and align stakeholders across Product, Technology, Operations, Finance, Marketing, and other functions around shared priorities • Promote consistent ways of working, transparency, and outcomefocused execution across the M&S portfolio What We Look For in a Candidate Required Qualifications: • Bachelor's degree in Business, Finance, Operations, or a related field • 5-7 years of experience in transformation, strategy execution, operations, consulting, or similar roles • Demonstrated ability to influence leaders and teams without direct authority • Strong executive communication skills, including experience creating leadershipready presentations and leading seniorlevel discussions • Proven business acumen with the ability to assess value, risk, and execution tradeoffs • Experience working in complex, fastpaced, and highly matrixed environments Preferred Qualifications: • Experience supporting enterprisescale transformation, modernization, or costreduction efforts • Comfort partnering closely with Finance on business cases, value tracking, or financial tradeoff discussions • Experience in technology, telecommunications, or large enterprise environments Key Attributes • Execution focused coach with strong business judgment • Confident executive presence and clear, concise communicator • Comfortable challenging leaders constructively to improve outcomes • Collaborative, adaptable, and outcomeoriented Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: • Benefits • Bonus Structure #LI-Remote #LI-HR1 Requisition #: 341749

Develop and execute marketing plans to support data center provider partnerships including event management and communications. | 3-5+ years marketing experience in technology or telecommunications, strong project management, excellent communication and event planning skills. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. Connected Ecosystem Data Center Partner Marketing Manager Lumen is seeking a skilled, dynamic Lead Marketing Manager to provide marketing support for data center provider partnerships in the Connected Ecosystem sales organization. This role will be primarily focused on incubating and growing data center provider partnerships via developing marketing plans and full marketing support, including event management and communications. The ideal candidate will have a solid background in marketing, the technology industry, data center providers, partner ecosystems, excellent project management skills, excellent writing and communications skills, strong event planning and production skills, and a track record of building and driving successful marketing plans, programs, and MDF programs and campaigns for data center provider partnerships Travel Requirement: This position requires up to 30% travel for business purposes. The Main Responsibilities • Develop and implement marketing plans and programs to support and in alignment with strategic data center provider partnerships. • Writing internal and external-facing communications and social media posts with accuracy and excellence. • Plan and execute successful partner events. • Collaborate with cross-functional teams, including marketing peers, product management, sales, and partner teams, to ensure alignment and successful execution of data center marketing initiatives. • Develop and deliver marketing materials, including sales collateral, presentations, social media / digital content, to support partner marketing efforts. • Align and manage MDF and budget to support strategic data center marketing plans. • Continuously optimize marketing strategies based on data-driven insights and feedback from partners, internal stakeholders, and customers. • Manage relationships with key partners and partner marketing teams, ensuring they have the necessary marketing support to succeed. • Stay up-to-date with industry trends and best practices to ensure marketing strategies are innovative and effective. What We Look For in a Candidate • * Bachelor's degree in Marketing, Business, or a related field. • 3-5+ years of experience in marketing, with a focus on partner, data center or channel marketing. • Experience in the technology or telecommunications industry. • Knowledge of data center and/or partner ecosystems. • Strong project management skills, with the ability to manage multiple programs and activities simultaneously. • Excellent writing, communications and interpersonal skills, with the ability to build and maintain strong relationships with partners and internal stakeholders. • Strong event planning and production skills. • Proficiency in marketing automation tools, AI, and CRM systems. • Ability to work independently and as part of a team in a fast-paced, dynamic environment. Preferred Qualifications: • Marketing or advanced education certifications • Certification in project management (e.g., PMP) Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI $91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote #LI-KM2 Requisition #: 340544 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 12/16/2025 Remote About the Company: Lumen At Lumen, talent matters. We place employees with the greatest potential in the most impactful roles by providing you with the tools to level up in your career. We are a global company of approximately 38,000 professionals dedicated to unleash the world's digital potential. Lumen frees businesses from the legacy communication experiences holding them back today by making IT environments more user-friendly and intuitive. Our experience-first approach to networking, edge cloud and cybersecurity connects people, data and apps quickly, securely and effortlessly. We ignite business growth and accelerate innovation for 8 of the 10 most valuable brands in the world. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, the government, and communities deliver amazing experiences. Company Size: 10,000 employees or more Industry: Computer/IT Services Founded: 0 Website: https://www.lumen.com/en-us/about.html

Lead design and architecture of distributed Java-based systems, optimize performance, guide engineering teams, modernize legacy applications, and champion DevOps best practices. | 5+ years of expert Java and Spring Boot experience, strong AWS and containerization skills, knowledge of event-driven architecture, observability tools, OAuth 2.0, and infrastructure-as-code. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future. The Role Provide technical direction in the creation, delivery, and integration of multiple and moderately complex software solutions. May translate business requirements into specific designs and/or participate in the design, evaluation, and selection of IT solutions for software for a specific business process. Establish current and future use of the practice, metrics, and methodologies to determine current and future solutions. Explore and evaluate new and approved technologies. Consult on the application of existing and new, approved technologies to develop solutions. Ensure the process of creation and delivery of design and solution in accordance with the architectural direction. The Main Responsibilities • Lead the design and architecture of distributed, fault-tolerant, and highly available systems • Optimize Java-based systems for concurrency, performance, and memory efficiency • Guide engineering teams in adopting best practices for system design, observability, and reliability • Either decommission or modernize the legacy application or AWS migration • Collaborate closely with stakeholders to define a long-term technology roadmap • Champion DevOps, CI/CD, containerization (Docker/Kubernetes), and observability best practices • Mentor engineers, conduct reviews, and drive technical excellence across teams What We Look For in a Candidate • Java 8+ - Expert-level, with deep knowledge of multithreading, concurrency, and performance tuning. • Spring Boot - Proven experience building enterprise-grade microservices. • Kafka (or equivalent) - Strong experience with event-driven architecture and stream processing. • Observability - Experience with OpenTelemetry, Grafana, Splunk or similar tools. • 5+ years of experience with AWS (ECS, RDS, ElastiCache/Redis, Lambda, API Gateway) - Hands-on deployment and optimization experience. • Terraform - Ability to design infrastructure-as-code for production systems. • 5+ Hands-on experience with Docker, Kubernetes, Rancher, CI/CD pipelines, Kafka, SQL & NoSQL databases • Good understanding of OAuth 2.0, Azure Entra IAM • 5+ years of hands-on AWS experience • AWS certifications preferred (Solutions Architect Associate/Professional, DevOps Engineer) • Knowledge of networking protocols and security best practices • Experience with Linux/Unix and Windows server environment • 5+ years of professional experience with a bachelor's degree in computer science, Information Systems, or related field, or equivalent education and experience Compensation This information reflects the anticipated base salary range for this position based on curre Location Based Pay Ranges: $129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process Learn more about Lumen's: • Benefits • Bonus Structure #LI-Remote #LP1 Requisition #: 339931 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 10/15/2025Employment Type: FULL_TIME

Lead strategic engagement and business operations planning across senior leadership, facilitate executive workshops and offsites, support board and earnings preparation, and drive execution of enterprise-wide strategic priorities. | Bachelor’s degree, 5+ years in strategic operations or management consulting supporting executive leadership, exceptional facilitation and communication skills, experience managing complex cross-functional initiatives and transformation programs. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role You will spearhead strategic engagement across AGT, reporting to the Senior Director of Business Operations and directly supporting the Chief of Staff to Lumen’s EVP, Chief Revenue Officer. This high-impact role is central to driving operational alignment with revenue-generating priorities, enabling executive-level planning, and enhancing business operations effectiveness across the CRO organization. You’ll lead and facilitate strategic workshops, coordinate high-visibility offsites, and orchestrate enterprise-wide initiatives that underpin earnings performance, board preparation, and top-line growth strategies. Your work will shape how the CRO office executes against its most critical priorities, ensuring clarity, momentum, and measurable outcomes. The Main Responsibilities • Lead Business Operations Planning: Drive the development and execution of integrated business operations plans that align with enterprise financial goals and strategic priorities. Partner closely with cross-functional leaders to ensure resource allocation supports long-term value creation. • Facilitate Strategic Workshops Across AGT Leadership and Senior Executives: Design and lead structured problem-solving sessions that address complex challenges across the AGT leadership team and broader executive stakeholders. Ensure outcomes are actionable and aligned with financial performance, operational efficiency, and transformation objectives. • Build and Execute Leadership Offsites and Forums: Own the end-to-end planning and facilitation of executive offsites and leadership forums that foster strategic alignment, accelerate decision-making, and drive accountability across key initiatives. Ensure forums are tightly linked to quarterly business rhythms and financial milestones. • Support Board and Earnings Preparation: Partner with Finance, Investor Relations, and Communications to develop high-impact briefing materials for board meetings and earnings calls. Coordinate across senior stakeholders to ensure messaging is consistent, data-driven, and reflective of enterprise performance and strategic direction. • Own Executive-Level Communications and Reporting for Key Initiatives: Develop and deliver executive-ready communications, dashboards, and reporting packages that provide visibility into initiative progress, risks, and financial implications. Ensure leadership has the insights needed to make timely, informed decisions. • Track Progress on Strategic Priorities and Ensure Timely Execution: Establish and maintain robust tracking mechanisms for enterprise-wide strategic priorities. Drive disciplined execution by identifying roadblocks, escalating risks, and ensuring alignment with transformation goals and financial outcomes. What We Look For in a Candidate • Bachelor’s degree in Business, Strategy, or a related discipline, with a strong foundation in revenue-centric planning and execution. • Minimum 5 years of experience in strategic operations, strategy & operations, or management consulting—preferably supporting executive leadership. • Exceptional facilitation and planning capabilities for high-impact workshops, leadership summits, and CRO-aligned engagements. • Demonstrated success managing complex, cross-functional initiatives that drive measurable business outcomes. • Outstanding communication skills and executive presence, with the ability to influence senior stakeholders and shape strategic narratives. • Experience leading transformation programs and leadership development efforts that align with enterprise growth and revenue acceleration. • Skilled in crafting internal and external executive presentations, with a sharp eye for strategic storytelling and board-level messaging. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI $142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote #LI-HE1 Requisition #: 340342 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 10/15/2025

Develop and maintain Python automation scripts, troubleshoot automation issues, collaborate with team members, and document processes during a 10-week remote internship. | Must be a rising senior student enrolled in a 4-year accredited university with proficiency in Python, familiarity with automation tools, basic networking knowledge, and Linux/Unix systems experience. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. About Lumen's Internship Program Lumen offers students a unique opportunity to gain hands-on experience in digital innovation through a 10-week summer internship. Interns learn, network, and advance their careers while helping drive technology forward - embark on your exciting journey with Lumen today! Come join Lumen's fully immersive, 10-week summer internship program. Our interns demonstrate curiosity, innovation, and a passion for advancing technology. We believe that empowering our people and helping them reach their full potential is essential for the long-term success of both Lumen and our customers. Hear from previous interns on the impact this program has had on their career. CLICK HERE! The Role Intern must be available to work full time (40 hours/week) during the 10-week program. Program Dates: May 29 – August 7, 2026. Location: This position is fully remote / work from home in the continental US. Work Authorization: US Work Authorization required for this role. Program eligibility is contingent on the candidate’s commitment to the entire 10-week program. No exceptions will be made. The Main Responsibilities Lumen’s Enterprise Operations organization is looking for a DevOps Engineer Intern on our Network Transformation team. The intern will be responsible for automation of manual tasks as well as software development. You will need a high level of engagement and ability to take initiative, ask questions, learn quickly, and work in a team environment Day-to-Day Responsibilities: Script Development: Write, test, and maintain Python scripts to automate telecom-specific tasks such as configuration changes, or data analysis. Troubleshooting and Support: Respond to automation-related issues and provide quick resolutions. Collaborate with team members to diagnose and fix problems. Collaboration: Work closely with the team to understand project requirements, contribute to code reviews, and actively participate in group discussions. Documentation: Maintain comprehensive documentation of all scripts, processes, and best practices. Ensure that scripts are well-documented for future reference. Continuous Learning: Dedicate time each day to learning and skill development, staying up-to-date with the latest automation tools, scripting languages, and telecom industry trends. Week 1: Orientation and Setup Introduction to the team, company policies, and tools. Set up the development environment with necessary software (e.g., scripting languages, automation tools). Begin training on Lumen systems, network architecture, and existing ATS automation scripts. Week 2-3: Learning and Skill Development In-depth training on Python scripting, focusing on Lumen resources and APIs. Start learning about automation tools such as Itential/Ansible. Week 4-5: Script Development Begin scripting small automation tasks under supervision. Collaborate with team members on existing projects, contribute to code reviews, and refine scripts. Week 6-7: Project Involvement Work on assigned automation projects independently. Attend team meetings to discuss project progress and challenges. Week 8-10: Advanced Scripting and Troubleshooting Assist in troubleshooting and resolving automation issues in live environments. What We Look For in a Candidate Required qualifications Enrolled at a 4-year accredited college or university, rising senior level education status at the start of the internship. Graduating August 2026 – May 2028 Preferred fields include but not limited to: Computer Science, Information Technology, Electrical Engineering or related field Proficiency and understanding of: Programming Languages: Proficiency in Python is essential, as it's a primary scripting language for automation tasks. Familiarity with other scripting languages like Bash or PowerShell is a bonus. Automation Tools: Knowledge of automation tools such as Ansible, Puppet, Terraform, or Chef is preferred. Experience with any of these tools is a significant advantage. Networking: Understanding of basic networking concepts and protocols (TCP/IP, DNS, DHCP, etc.) is beneficial. Linux/Unix Systems: Familiarity with Linux/Unix operating systems and command-line interface (CLI) is important, as many automation tasks are executed on these platforms. Version Control: Experience with version control systems like Git is a plus, as it helps in collaborative scripting projects and code management. Preferred qualifications Problem Solving: Strong problem-solving skills and the ability to troubleshoot and debug automation scripts and tools. Documentation: The capability to create clear and concise documentation for scripts, processes, and best practices is highly valued. Team Collaboration: Effective communication and teamwork skills to collaborate with colleagues on scripting projects and problem-solving. Continuous Learning: Eagerness to learn and adapt to new technologies and tools in the rapidly evolving field of automation and scripting. Attention to Detail: Being meticulous and detail-oriented is essential to ensure the accuracy and reliability of automation scripts. Project Management: Basic project management skills to plan, organize, and execute automation projects efficiently. Compensation Internship compensation ranges depend on each individual’s level of education, geographic location, and experience/qualifications aligned to the role. Hourly Based Pay Range: Min: $ 31/hour Max: $ 46/hour What to Expect Next Once you complete and submit your application, you will be invited to take part in a virtual assessment. This on-demand assessment allows Lumen to better understand how your skills and experiences align to the internship role. You will receive a separate email invitation (please check your spam folder) within 6 hours of applying. To remain eligible for the summer internship program, be sure to finish the video interview within 5 business days of your application. Application & Interview Timeline October – First Round Interviews with top, qualified candidate November - Interview panel with work team December - All Summer 2026 offers will be extended by end of month Requisition #: 340199 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 10/18/2025

Lead database migration from on-premises SQL Server and Oracle to Azure, refactor SSIS packages to ADF pipelines, develop data pipelines in Palantir Foundry, integrate AI/LLMs, and ensure data quality and security. | 7+ years experience in data engineering with deep expertise in SQL Server, Oracle, SSIS, Azure Data Factory, cloud platforms (preferably Azure), Palantir Foundry, Power BI/SSRS, Python, and relevant certifications preferred. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future. The Role We are seeking a highly skilled and experienced Senior Lead Data Engineer to join our team. The ideal candidate will be a technical leader responsible for designing, developing, and maintaining our data infrastructure and data-driven applications. A core part of this role will be large-scale database consolidation and migration to Microsoft Azure, requiring strong experience in cloud-based data solutions. This position requires deep expertise in SQL Server, Oracle, and a portion of the work will involve leveraging Palantir Foundry to build data pipelines and operational applications, including the integration of AI and Large Language Models (LLMs). Working Location This position has been designated as fully remote in the U.S. The Main Responsibilities • Lead the database migration and consolidation effort from on-premises SQL Server and Oracle to a scalable, cloud-native architecture on Microsoft Azure. • Rewrite and refactor existing SSIS packages into Azure Data Factory (ADF) pipelines, optimizing for performance, scalability, and cost-effectiveness in the cloud. • Integrate and orchestrate data flows across multiple cloud platforms including Azure, AWS, and GCP to support a multi-cloud enterprise environment. • Develop and maintain robust data visualization solutions using Power BI and SQL Server Reporting Services (SSRS). • Design, develop, and maintain advanced data pipelines within Palantir Foundry, including the creation and management of Foundry Ontology objects to represent business data. • Collaborate closely with business stakeholders to build and deploy applications within Foundry using its low-code/no-code. • Work with cutting-edge AI technologies, leveraging Palantir's Artificial Intelligence Platform (AIP) to integrate Large Language Models (LLMs) and other AI capabilities into data pipelines and applications. • Ensure end-to-end data quality, integrity, and security across all data systems and platforms. • Participate in architectural reviews, define best practices. What We Look For in a Candidate Technical Skills and Qualifications • Bachelor's degree in Computer Science, Data Science, or a related technical field. • 7+ years of professional experience in a data development, data engineering, or similar role. • Deep expertise in SQL Server and Oracle, including advanced T-SQL and PL/SQL. • Proven experience with data integration tools, specifically SSIS and Azure Data Factory (ADF). • Demonstrable experience with at least one major cloud platform (Azure preferred), with familiarity in cloud services such as Azure Synapse, Azure Data Lake Storage, or similar services in AWS and GCP. • Hands-on experience with Palantir Foundry is highly desirable, including working with Datasets, Code Repositories, and the Foundry Ontology. • Experience with reporting and visualization tools, including Power BI and/or SSRS. • Familiarity with Python, and version control systems like Git. Preferred Skills and Certifications • Experience with Palantir AIP (Artificial Intelligence Platform) or similar platforms for working with LLMs. • Professional certifications such as Microsoft Certified: Azure Data Engineer Associate, or Databricks Certified Data Engineer. • Experience with data governance and data cataloging tools. • Strong understanding of data warehousing concepts and data modeling principles. • Familiarity with Agile methodologies and DevOps practices. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors Location Based Pay Ranges $103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process Learn more about Lumen's: • Benefits • Bonus Structure #LI-HR1 Requisition #: 340133 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 10/17/2025

Lead cross-functional teams to plan and execute government telecom projects, manage federal contracts, ensure timely deliverables, and coordinate with multiple internal and external stakeholders. | 5-10 years federal telecommunications program management, federal data services transition experience, strong Microsoft Office skills, and ability to manage federal government contracts and customer relationships. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role The Lead Project Manager will be aligned to our Enterprise Operations organization and will be responsible for leading cross functional teams in the planning and execution of all Government telecom projects. They must successfully implement and support projects, such as proposal support, project scheduling, operational support systems, ordering, inventory, transition/implementation performance reporting, budgeting/forecasting, training, customer care, operations, program management plans, change management plans, resource plans, quality assurance plans and risk management plans. Location This role has been designated as fully remote, candidates must be within the United States. The Main Responsibilities Direct liaison between the customer and Lumen Government Services (Contract Program Office, Pre-sales, Business Development, Service Delivery, Project Management, Customer Relations, Billing and Contracts, Network Operations) to ensure all contractual obligations are met. Responsible for reviewing, developing requirements, and working with appropriate teams to answer proposal requirements resulting from Government Statement of Work, Task Orders, and Modifications. Lifecycle Management of Government Contracts. Program Management Reviews (PMR’s) to include both customer and senior level Lumen management. Assist at the ground level with the integration of services and billing from Lumen’s portfolio of voice, data, hosting, cloud and managed services. Manage and implement complex data services installations to include for the domestic U.S. Ensure the timely and accurate delivery of all weekly, monthly, quarterly, semi-annual and annual contract deliverables. Initiate change management reviews and contract modifications, and identify requirements for product and IT development. What We Look For in a Candidate Required 5-10 years of Federal Telecommunications Program Management and customer liaison experience. Working knowledge of Microsoft Office suite, SharePoint, SalesForce a plus, and advanced Excel. Ability to prepare customer and high-level management PowerPoint Presentations Solid understanding of Data Services installation activities for federal government agencies. 5-7 years of Federal Data Services Transition and Implementation Program Management. Preferred Project Management Professional / Project Management Institute (PMP/PMI) certification. Experience in the transition, implementation, management and execution of large-scale Federal Government Contracts to include vendor management. Successful experience in the development of proposals for Federal programs. Builds and maintains excellent customer relationships, especially with the contracting officer’s technical representative (COTR) and senior management. Knowledge of the Networx Universal and Enterprise GSA Contract vehicle. Ability to manage process/procedural changes - thorough understanding of Federal Government contracts. Strong knowledge of traditional data services. Strong verbal and written communication skills. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors Location Based Pay Ranges: $82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 340287 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 10/17/2025

Lead and coordinate commercial planning cycles, manage data collection and visualization, prepare executive presentations, and facilitate cross-team communication. | 6+ years of experience in Revenue Operations, Sales Operations, or FP&A with strong proficiency in Excel, Power BI, and PowerPoint, excellent organizational and communication skills. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role The Lead Business Operations Analyst plays a central role in coordinating and executing the commercial planning process across the organization. This role is ideal for a highly organized and detail-oriented individual who excels at synthesizing data into clear, actionable formats and supporting cross-functional collaboration. The analyst will be responsible for managing planning tools, preparing executive-ready materials, and ensuring smooth operational execution of planning cycles. The Main Responsibilities Planning Process Coordination Lead the end-to-end execution of commercial planning cycles, including timelines, deliverables, and stakeholder alignment. Maintain planning calendars, templates, trackers, and documentation to ensure consistency and transparency. Support cross-functional teams in meeting planning milestones and submitting required inputs. Data Management & Visualization Collect and validate data from internal sources to support planning activities. Prepare and format data using Excel and Power BI for review and discussion. Create executive-level PowerPoint presentations and summaries that translate data into clear, visual narratives. Content & Asset Development Develop planning collateral including templates, dashboards, and proposal materials. Maintain and enhance SharePoint sites to house planning resources and promote usability. Ensure all materials are visually engaging, easy to understand, and aligned with business needs. Collaboration & Communication Partner with business operations, finance, and commercial teams to gather inputs and clarify requirements. Translate complex data into high-level summaries and visual representations for leadership review. Facilitate communication across teams to ensure alignment and timely delivery of planning components. What We Look For in a Candidate Preferred Qualifications Strong proficiency in Excel, Power BI, and PowerPoint 6+ years of relevant experience in Revenue Operations, Sales Operations, and/or FP&A. Experience managing planning processes or business operations in a commercial environment. Excellent organizational skills and attention to detail. Ability to communicate effectively with cross-functional teams and senior stakeholders. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI $91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote What to Expect Next Requisition #: 340098 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 10/12/2025

Support GCP application migration through data assessment, tooling evaluation, Agile process improvements, program planning, risk mitigation, and stakeholder communication during a 10-week summer internship. | Must be a rising senior college student in relevant fields with US work authorization, proficient in program management tools, data analysis, Agile methodologies, and eager to learn cloud technologies. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. About Lumen's Internship Program Lumen offers students a unique opportunity to gain hands-on experience in digital innovation through a 10-week summer internship. Interns learn, network, and advance their careers while helping drive technology forward - embark on your exciting journey with Lumen today Come join Lumen's fully immersive, 10-week summer internship program. Our interns demonstrate curiosity, innovation, and a passion for advancing technology. We believe that empowering our people and helping them reach their full potential is essential for the long-term success of both Lumen and our customers Hear from previous interns on the impact this program has had on their career. CLICK HERE! The Role Intern must be available to work full time (40 hours/week) during the 10-week program • Program Dates: May 29 – August 7, 2026. • Location: This position is fully remote / work from home in the continental US. • Work Authorization: US Work Authorization required for this role. Individuals needing visa sponsorship are not eligible. Program eligibility is contingent on the candidate’s commitment to the entire 10-week program. No exceptions will be made. We are looking for a Technical Program Manager Intern to contribute to the ongoing GCP (Google Cloud Platform) application migration program. This is a hands-on role offering exposure to enterprise cloud migration efforts, agile project management, and tooling ecosystems. The Main Responsibilities • Focus on data assessment activities to identify optimization opportunities and gaps across the migration factory. • Support tooling maturity by evaluating and enhancing migration automation tools, dashboards, and scripts. • Help improve existing Agile processes by identifying and recommending efficiency enhancements to support the scalability of the GCP app migration factory. • Create and maintain program roadmaps, detailed project plans, and status reports. • Identify, assess, and mitigate program risks and dependencies, while resolving roadblocks proactively. • Take part in communications between stakeholders and teams, helping drive decision-making and issue resolution. • Develop and implement program management best practices, tools, and templates. • Help identify lessons learned and drive continuous improvement. What We Look For in a Candidate Required qualifications • Enrolled at a 4-year accredited college or university, rising senior level education status at the start of the internship. • Graduating August 2026 – May 2027 • Preferred fields include but not limited to: Business, Computer Science, Economics or related field. Proficiency and understanding of: • MS Office Suite • Understand the requirements of each task and discuss the approach with more senior members of the team. • Experience with program management tools such as JIRA, Confluence, Smartsheet, or similar project tracking tools for issue tracking, backlog grooming, and sprint planning. • Data analysis and dashboarding experience. • Understanding of software development life cycle (SDLC) methodologies, including Agile, Scrum, and Waterfall, with the ability to work in sprints and participate in Agile ceremonies (e.g., daily stand-ups, retrospectives). • Familiarity with cloud computing concepts is a plus, especially around GCP or other cloud platforms. • Self-motivated and detail-oriented, with a willingness to learn and take initiative on process improvement efforts. Professional Attributes • Strong drive for results and taking initiative • Strong analytical skills with the ability to gather, interpret, and visualize data for insights and decision-making. • Ability to be resourceful and adaptable • Ability to collaborate and have agility while making effective decisions • Strong written and verbal communication skills • Ability to interact with business partners and drive the conversation. • Flexible and adapts well to change • Detailed oriented – able to clearly and accurately express technical details in an understandable format • Eager to learn – Technology is constantly changing, and having the drive to learn new technology and apply it is essential to success • Team Player – You’ll need to rely on other people to be complete the project, and need to work well with others • Problem-Solver – you will need to be able to analyze a situation and make recommendations for resolutions, sometimes these answers are not obvious Compensation Internship compensation ranges depend on each individual’s level of education, geographic location, and experience/qualifications aligned to the role. Hourly Based Pay Range: Min: $ 31/hour Max: $ 46/hour What to Expect Next Once you complete and submit your application, you will be invited to take part in a virtual assessment. This on-demand assessment allows Lumen to better understand how your skills and experiences align to the internship role. You will receive a separate email invitation (please check your spam folder) within 6 hours of applying. To remain eligible for the summer internship program, be sure to finish the video interview within 5 business days of your application. Application & Interview Timeline • October – First Round Interviews with top, qualified candidate • November - Interview panel with work team • December - All Summer 2026 offers will be extended by end of month Requisition #: 340238 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 10/21/2025

Lead and coordinate large-scale network implementation projects, manage timelines and dependencies, report status to stakeholders, and ensure projects meet quality, budget, and schedule goals. | Bachelor’s degree or equivalent, 8+ years of program/project management experience, strong communication skills, advanced Excel proficiency, experience with technology project deployment, and ability to present to executive leadership. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future. The Role As Lead Technical Program Manager, you will play a pivotal role in Network Implementation, specializing in the orchestration and coordination of Netbuilds and their underlying dependencies across multiple organizations. Drawing on your expertise, you will lead the planning, forecasting and status reporting of large-scale network projects, ensuring coordination of dates and dependencies across organizations, along with materials management, keeping various Project Managers aligned to committed project timelines. Your responsibilities will include overseeing the forecasting of all Core Electronics Netbuild completion, maintaining project timelines, analyzing dependencies between Netbuilds, and developing systems to anticipate and resolve challenges before they impact delivery. Success in this role hinges on your capacity to synchronize complex schedules, proactively manage risk, and drive the successful execution of programs within budget, on time, and to specification, all while working with cross-functional teams. This is a dynamic, fast-paced role with focus on delivering to customer expectations and ensuring quality results for seamless delivery. Operationally, you will work with Strategic Planning, Service Delivery, Deployment Engineering, Implementation PMs, Testers, Field Operations, and Third party vendors. The role will be measured on ability to successfully improve end to end project intervals, increase visibility of status updates to leadership by ensuring team status updates are captured in internal team tool, and organizational project management tool. Must have ability to manage multiple projects simultaneously, demands with competing priorities, all while making timely decisions. The Main Responsibilities Collaborating with Regional leadership, Project Managers, Field, and customer-facing teams to manage the scope of large-scale implementation projects. Must be able to produce weekly, monthly, quarterly, reporting to all stakeholders. Synthesize disparate information into clear recommendations, actions and decisions, holding teams accountable to meet requirements of the organization. Utilize leadership skills to ensure that the project is on schedule, is high quality, is within budget, and meets the defined measures of success. Lead and maintain client/stakeholder partnership to ensure overall satisfaction. Develop methodologies, procedures, and systems to produce financial and performance reporting. Acts as project team leader. Focus on strategic initiative that align with company goals What We Look For in a Candidate Bachelor’s degree or equivalent education and related experience Demonstrated expertise and training in program and project management methodologies, exceptional communication abilities, advanced proficiency in Excel and reporting, as well as strong business acumen. Must have excellent Microsoft Excel, Outlook, Word, and PowerPoint skills. Experience presenting to executive leadership 8+ years related experience Experience with technology project deployment Competencies Innovation & Agility Ownership & Accountability Communication & Self Awareness Customer First Urgency & Courage Collaboration & Alignment Celebration & Have Fun Effective Decisions Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors Location Based Pay Ranges $103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process Learn more about Lumen's: Benefits Bonus Structure #LI-Remote #LI-AW1 Requisition #: 339988 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 10/18/2025

Lead and coordinate commercial planning cycles, manage planning tools and data visualization, develop planning collateral, and facilitate communication across teams. | 10-12 years in sales/revenue operations or FP&A, strong Excel, Power BI, and PowerPoint skills, excellent organizational and communication skills. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future. The Role The Sr. Lead Business Operations Manager plays a central role in coordinating and executing the commercial planning process across the organization. This role is ideal for a highly organized and detail-oriented individual who excels at synthesizing data into clear, actionable formats and supporting cross-functional collaboration. The analyst will be responsible for managing planning tools, preparing executive-ready materials, and ensuring smooth operational execution of planning cycles. The Main Responsibilities Key Responsibilities Planning Process Coordination Lead the end-to-end execution of commercial planning cycles, including timelines, deliverables, and stakeholder alignment. Maintain planning calendars, templates, trackers, and documentation to ensure consistency and transparency. Support cross-functional teams in meeting planning milestones and submitting required inputs. Data Management & Visualization Collect and validate data from internal sources to support planning activities. Prepare and format data using Excel and Power BI for review and discussion. Create executive-level PowerPoint presentations and summaries that translate data into clear, visual narratives. Content & Asset Development Develop planning collateral including templates, dashboards, and proposal materials. Maintain and enhance SharePoint sites to house planning resources and promote usability. Ensure all materials are visually engaging, easy to understand, and aligned with business needs. Collaboration & Communication Partner with business operations, finance, and commercial teams to gather inputs and clarify requirements. Translate complex data into high-level summaries and visual representations for leadership review. Facilitate communication across teams to ensure alignment and timely delivery of planning components. What We Look For in a Candidate Preferred Qualifications Strong proficiency in Excel, Power BI, and PowerPoint 10-12 years related experince in Sales Operations, Revenue Operations, and FP&A Experience managing planning processes or business operations in a commercial environment. Excellent organizational skills and attention to detail. Ability to communicate effectively with cross-functional teams and senior stakeholders. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors Location Based Pay Ranges: $103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote What to Expect Next Requisition #: 340097 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 10/12/2025

Design and implement complex ServiceNow integrations and solutions, mentor junior developers, and collaborate with architects to ensure scalable and secure implementations. | 5+ years ServiceNow development experience, proficiency in JavaScript and REST API integrations, MID Server setup knowledge, familiarity with ServiceNow data models, and ability to obtain security clearance. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future. The Role The Senior Lead Software Development Engineer contributes to the design and development of complex ServiceNow solutions, including integrations with external systems and platforms. This role translates business requirements into technical designs and collaborates with cross-functional teams to implement scalable solutions within the ServiceNow platform. While not the primary architect, the Senior Lead plays a key role in technical execution and mentoring junior developers. Location This is a remote opportunity open to candidates located anywhere in the U.S. The Main Responsibilities • Design and implement integrations between ServiceNow and external systems, including REST-based bi-directional data flows. • Support the development of Scripted REST APIs, outbound REST Messages, IntegrationHub flows, and MID Server configurations. • Collaborate with architects and senior engineers to define integration requirements and ensure alignment with best practices. • Provide technical guidance and mentorship to junior developers. • Assist in debugging and optimizing integrations for performance and reliability. • Contribute to documentation and knowledge sharing across the team. What We Look For in a Candidate • 5+ years of experience in ServiceNow development and integrations. • Solid understanding of REST APIs, OAuth, and web technologies. • Proficiency in JavaScript and ServiceNow scoped applications. • Experience with MID Server setup and basic configuration. • Familiarity with ServiceNow's data models and CMDB. • Exposure to the SN CSM and FSM applications/modules is a plus. • Ability to identify architectural considerations and collaborate with senior architects. • Must have the ability to obtain Security Clearance. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: • Benefits • Bonus Structure #LI-KG1 #LI-Remote Requisition #:339964 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 10/14/2025Employment Type: FULL_TIME

Design and architect scalable Metro Ethernet and programmable WAN infrastructures for AI workloads, support pre-sales activities, collaborate cross-functionally, and provide technical leadership in network solutions. | 7+ years in solution architecture or network design focusing on enterprise WAN, Metro Ethernet, data center networking, deep knowledge of network security, automation, and cloud integration, plus excellent communication skills. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role Lumen Technologies seeks a skilled Solution Engineer to join our Pre-Sales Engineering team, specializing in advanced networking solutions for enterprises leveraging AI. You'll lead technical design for Metro Ethernet fabrics, programmable WAN infrastructures, and integrated service-layer solutions, enabling high-performance, secure, and agile networks for demanding AI workloads. Location This role is designated as fully remote, candidates must reside in the United States. The Main Responsibilities • Solution Design & Innovation: Architect scalable Metro Ethernet switching for campus/data center connectivity. Develop programmable WAN infrastructures tailored for distributed AI/ML workloads, connecting data sources, training clusters, edge inference points, and cloud environments. Integrate managed security (SASE, DDoS mitigation), edge computing, and professional services into core network designs. Apply SDN and network automation to create agile, efficient environments. Design solutions for seamless connectivity to public and private cloud platforms, ensuring integration with cloud service models (IaaS, PaaS, SaaS). • Pre-Sales Support: Partner with sales teams to engage customers, discover requirements, and articulate the value of Lumen's intelligent networking. Deliver technical presentations, proposals, and proof-of-concept demos for AI and data-intensive applications. Respond to complex RFPs/RFIs with competitive network designs, including managed services and cloud integration. • Collaboration & Cross-Functional Support: Work with product management to provide market feedback and drive new offerings in networking, security, edge computing, and cloud connectivity. Collaborate with engineering and service delivery teams for seamless implementation. Stay current on industry trends in AI networking, security, automation, and cloud integration. • Technical Leadership: Serve as a subject matter expert in Metro Ethernet (EVPN-VXLAN), programmable WAN (SD-WAN, SASE), network automation, and infrastructure for AI workloads and cloud environments. Mentor junior team members and contribute to knowledge-sharing initiatives. What We Look For in a Candidate Required • Bachelor's degree or equivalent experience. • 7 years in solution architecture, pre-sales engineering, or network design, focusing on enterprise WAN, Metro Ethernet, and data center networking. • Proven experience designing large-scale WAN and Layer 2/3 deployments for enterprise/cloud customers. • Deep knowledge of Metro Ethernet, and network security (SASE/SSE, DDoS mitigation, NGFW). • Familiarity with network automation concepts • Familiarity with architectures supporting AI/ML workloads and cloud service models. • Excellent communication, presentation, and consultative skills. • Willingness to travel up to 30%. Preferred • Experience with edge computing, professional services, network design tools (Ciena Blue Planet, Nokia NSP), and certifications (Cisco, Juniper, cloud networking/security). Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors Location Based Pay Ranges: $99,225 - $132,300 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $104,192 - $138,915 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $109,148 - $145,530 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process Learn more about Lumen's: • Benefits • Bonus Structure #LI-Remote Requisition #: 340059 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 10/16/2025

The role involves serving as a Linux and virtual infrastructure system administrator for both on-premise and cloud-based infrastructure. Responsibilities include designing, deploying, and supporting infrastructure solutions while collaborating across various teams to solve critical business and technology issues. | Candidates must have a bachelor's degree or equivalent experience and a minimum of 4 years of experience with Linux and Unix administration. Experience with automation technologies and excellent troubleshooting skills are also required. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role The role of this position is to serve as a Linux and virtual infrastructure system administrator, for both on-premise and cloud based infrastructure. Primary functions are to design, deploy, and support infrastructure solutions for the enterprise. They will be expected to stay abreast of advances in technologies; assessing, making recommendations, and deploying said technologies. They are expected to be a leader in collaboration efforts across organizations (architecture, development, operational teams, business units, etc.) in solving critical business and technology issues while improving customer experience. Location and Schedule This is a Work From Home position available from any US-based location. The schedule currently rotates every 7 weeks. The Main Responsibilities Provide day-to-day support/administration of OS (Linux/Unix) and associated infrastructure Will provide support directly to internal stakeholders throughout the enterprise to enable and support highly available application solutions Perform site reliability engineering functions Assessing standards, practices, technologies, and ecosystems Make recommendations for improvements and in support of going forward strategies Facilitate implementation tasks (Examples: operational standards, automation, developing/implementing code, etc.) Develop, document, deploy, and support best practices/procedures, risk assessments, contingency planning, security, and disaster recovery & business continuity planning Provide technical support to internal stakeholders through the ability to analyze, troubleshoot, and solve complex technical problems across multiple technical disciplines Interact and communicate with various levels of management on projects and initiatives Provide leadership in the migration of legacy technologies to current standards What We Look For in a Candidate Bachelor’s degree (Computer Science, MIS, Software Engineering or related) or equivalent experience Minimum of 4 years of experience with Linux (Red Hat, Rocky, Ubuntu, etc.) administration Minimum of 4 years of experience with Unix (Solaris, HP-UX, etc.) administratio Experience with Solaris is required. Experience with automation and orchestration technologies (Ansible, Terraform, shell scripting, etc.) Excellent troubleshooting and diagnostic skills across the full IT technology stack Strong interpersonal, written/verbal communication, and team dynamic skills Ability to clearly communicate technology topics across a broad range of technical and non-technical backgrounds Preferred Experience with server virtualization (Examples: ESXi, VMware, vSphere, vRealize, Hyper-V, cloud-based) Experience with container platforms (Examples: Kubernetes, OpenShift, Rancher) Experience with storage management (NAS, SAN, etc.) Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors Location Based Pay Ranges: $82,969 - $110,625 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $87,117 - $116,156 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $91,266 - $121,688 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote Requisition #: 340088 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 10/11/2025

Lead design and management of Salesforce DevOps pipelines, collaborate on release management, optimize Salesforce environments, and enforce best practices for version control and compliance. | Bachelor’s degree with 10+ years experience, 5+ years in DevOps including 2+ years focused on Salesforce DevOps, proficiency with Salesforce development tools and CI/CD pipelines, and strong collaboration and communication skills. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future. The Role The Senior Salesforce DevOps Engineer understands the software development lifecycle (from coding to support) and has expertise in various automation tools for developing automated pipelines. This role will shape how Lumen combines the latest technologies and services to automate all aspects of Salesforce deployment and, for environment lifecycle management. They are enthusiastic about software automation, and quality is always a priority. This role will collaborate with key stakeholders across the organization, including leaders, product owners, developers, and testers, to optimize release management strategies for the Enterprise Salesforce platform. Location This role is designated as a fully remote position within the United States. The Main Responsibilities Lead the design, implementation, and management of Salesforce DevOps pipelines and automation tools. Collaborate with cross-functional teams to ensure smooth and efficient release management of Salesforce applications and updates. Monitor and optimize the performance of Salesforce environments, identifying and resolving issues proactively. Design, develop, and maintain CI/CD pipelines for Salesforce metadata and code using tools such as GitHub, SonarQube, Jenkins or similar tools. Implement and enforce best practices for version control, branching strategies, and release management processes for Salesforce projects. Ensure compliance with security and regulatory requirements in Salesforce DevOps processes. Create and maintain documentation of DevOps processes, including automated pipelines, developer onboarding, environment management, and release management. Stay updated with the latest Salesforce DevOps trends, tools, and best practices. What We Look For in a Candidate Required Qualifications: Bachelor’s Degree with 10+ years of experience or Master’s Degree with 8+ years of experience. Minimum of 5 years of experience in DevOps, with at least 2 years focused on Salesforce DevOps. Strong knowledge of Salesforce DX, Metadata API, and Salesforce CLI Experience with Salesforce development tools and platforms, including Apex, Visualforce, and Lightning. Proficiency in CI/CD tools such as Jenkins, SonarQube, GitHub and GitHub Actions. Experience in Agile development and using issue tracking software like JIRA. Salesforce certification (e.g., Salesforce Certified DevOps Engineer) is highly desirable. Excellent critical thinking skills and the ability to work in a fast-paced, collaborative environment. Effective communication and people skills. This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen located physically in the U.S., and therefore any employment offer will be contingent upon verification of both requirements. Applicants who are not U.S. citizens or who are located outside of the U.S. are encouraged to apply for other positions at Lumen, which is an equal-opportunity employer. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structur #LI-VK1 #LI-Remote Requisition #: 339896 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 10/11/2025

Lead and develop a team of Operations Service Managers to manage customer expectations and overall customer experience, drive process improvements, oversee performance metrics, and deliver operational reviews to senior management. | Bachelor's degree or equivalent experience, 6+ years in operations with at least 1 year in supervisory/leadership roles, strong understanding of business strategy, customer service, and operational metrics. | About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future. The Role Leads a team of Operations Service Managers with the understanding of the company's overall business strategy, Sales hierarchy and objectives, and internal systems, processes, and procedures, whose main focus is the management of customer expectations and the overall customer experience in regard to the company's performance for all products and services, with full understanding how the Operations Service Management organization directly impacts the customer. The Main Responsibilities Builds a high-performance team; hires and retains the right talent in the right roles; sets goals, delegates work, holds reports accountable; develops and empowers direct reports to make decisions and act. Demonstrates Company's values, maintains a positive open demeanor, encourages different points of view, moves team forward through change; provides timely information; communicates context for business decisions; recognizes accomplishments; fosters teamwork and collaboration. Engages with internal stakeholders in order to drive the positive change across the company. Areas of focus include but are not limited to the following: process improvements, gains in efficiencies/productivity, and resolution of systemic issues. Oversees the overall customer experience within the assigned market, channel, and/or geographic territory. Customer experience includes service order accuracy, on-time product delivery, billing accuracy and timely dispute resolution, service management, and the overall customer service experience. Ensures that the customer experience is at or above pre-established expectations based on direct customer feedback (such as Customer Satisfaction Survey results, Acceptable Churn, etc.). Responsible for managing all key business metrics that directly impact customer experience. Metrics include, but are not limited to, CCD (Customer Commit Date) Set, CCD Met, Standard Interval, Customer Interval, MTTR, % Met Yield, Availability, Fault Frequency and timely bill inquiry and dispute resolution. Manages a consistent level of performance for all products and services. Creates and delivers operational reviews and scorecards to senior management (internal and external). Defines targets, metrics and measures of quality for each service, and reports company performance in each category each week, month and quarter. Report types and frequency may differ within the company from the data reported to the customer. What We Look For in a Candidate Bachelor's Degree or equivalent education and experience, preferably telecom. Typically, 6+ years experience with 1+ year previous supervisory/leadership experience Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors Location Based Pay Ranges: $103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-Remote What to Expect Next Requisition #: 340106 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 10/06/2025