Local Infusion

Oversee IT strategy and MSP management while leading IT deployment for new sites. | 5-7+ years IT management experience with MSP oversight and healthcare IT security knowledge. | We are Local Infusion. Local Infusion is the fastest growing infusion provider in the United States, with a mission to transform the specialty infusion industry, because patients deserve better. By providing both exceptional, patient-centered care and the proprietary, AI-driven technology powering it, Local Infusion accelerates access, simplifies workflows, and improves outcomes for everyone in the infusion journey — from patients and clinicians to health plans, health systems, employers, and pharma. Clinicians can spend less time on paperwork and more time with patients, bringing comfort, connection, and community back to healthcare. With Local Infusion, every patient and every care team is fully supported, every step of the way. Fraud and Security Notice: Please note that all communication regarding job opportunities at Local Infusion will come exclusively from an @mylocalinfusion.com email address. If you receive messages from any other domain, please disregard them. The Role Local Infusion is seeking an IT Director to oversee the company’s IT strategy, infrastructure, and operational readiness as we continue rapid national expansion. This role will primarily manage our outsourced Managed Service Provider (MSP) relationship and ensure successful IT deployment and support across hundreds of future ambulatory infusion center (AIC) sites. The IT Director will serve as the primary internal owner of IT operations, center stand-up coordination, HIPAA/security compliance, and enterprise IT processes. This is a highly cross-functional role that will partner closely with Operations, Finance, People, Clinical, Revenue Cycle, and external vendors to ensure scalable and secure technology infrastructure across the organization. Key Accountabilities: Manage and oversee the company’s outsourced MSP relationship, including performance, prioritization, escalations, and strategic initiatives. Lead IT readiness and deployment for new infusion center openings, including project timelines, vendor coordination, infrastructure setup, and go-live support. Own enterprise IT operational processes managed through Rippling and other internal systems. Develop scalable IT workflows and standards to support rapid multi-state growth. Ensure compliance with HIPAA, cybersecurity, patient safety, and healthcare IT security standards. Serve as the primary point of accountability for IT security, access management, endpoint management, and incident response coordination. Maintain documentation, policies, and controls related to IT governance and security. Assist with due diligence and integration activities related to acquisitions and new market expansion. Key Requirements (Must Haves): 5–7+ years of IT management or infrastructure experience. Prior experience managing third-party MSP relationships and outsourced IT environments. Experience supporting multi-site operations and/or rapid growth environments. Strong project management and organizational skills with the ability to manage multiple concurrent center launches. Working knowledge of HIPAA, healthcare IT security, cybersecurity best practices, and compliance frameworks. Ability to operate independently in a lean, high-growth environment with minimal internal IT headcount. Strong communication skills and ability to partner cross-functionally with operational and executive leadership. Preferred Qualifications: Background working in Healthcare. Experience supporting ambulatory care, infusion, physician practice, or multi-site healthcare operations. Familiarity with identity/access management, endpoint management, and cloud-based IT environments. Familiarity with Rippling or similar HRIS/IT management platforms. The Local Infusion Way Local Infusion is a respectful, upbeat, and remote-first team united by our mission of shaping the way specialty infusion care is delivered. We are highly ambitious but understand that in order to do a great job, we have to take care of ourselves; we expect that you will have time and energy devoted to your families, friends and hobbies. As part of our team, full-time employees get: Medical, dental, and vision insurance through our employer plan Short and long-term disability coverage 401(k) — as an early-stage startup, and we match! 15 Days PTO — and we want you to take it! Competitive paid parental leave and flexible return to work policy. We invest in your career. Our company is growing quickly, and we'll give you the opportunity to do the same. You'll have access to a number of professional development opportunities so that you can keep up with the company's evolving needs and grow your career along the way. We don’t discriminate—Local Infusion is an Equal Employment Opportunity (EEO) Employer. We fundamentally believe that a more diverse and inclusive team leads to a stronger company more able to achieve our vision.

Lead and manage regional operations including staffing, process standardization, strategic partnerships, and profitability improvements for infusion centers. | Experience leading multi-site operations teams, driving process excellence, managing clinical and non-clinical staff, and developing strategic relationships to support growth. | Role Overview: Regional Vice President of Operations The Regional Vice President of Operations will contribute to the company’s growth and quality by leading the operational, clinical, and financial success of all infusion centers within their region. This role will set and enforce standards, drive process excellence, and foster strategic partnerships to deliver exceptional patient outcomes, intake efficiency, and regional growth. Location: Remote, with ability to travel to centers regularly Job Description • Hire, lead, manage, and hold accountable Senior Regional Practice Managers and Regional Practice Managers within your region; ensure leadership continuity through effective succession planning and talent development • Ensure core processes are followed; implement and standardize improvements where appropriate • Manage clinical and non-clinical staffing levels across the region to meet business and patient needs • Address escalated patient and referring provider concerns and feedback across region • Support regional growth through developing high-value strategic relationships with top referring providers, regional payers, and other key partners • Drive profitability improvements through de novo site identification, M&A integration, and other strategic projects • Ensure a positive, collaborative, and high-performance culture across region Key Accountabilities • Regional Intake Efficiency • Regional NPS • Facility and Process Optimization • Regional Profit