LoanCare

The Senior Analyst-Team Lead oversees complex custodial accounting reconciliations for government-sponsored entities, ensuring timely and accurate completion. They also manage audit responses, update procedures, and drive process improvements while collaborating with internal teams and external stakeholders. | Candidates must have a high school diploma and at least 7 years of custodial bank reconciliation experience with complex GNMA, FNMA, or FHLMC custodial accounts. Advanced knowledge of mortgage servicing platforms and strong analytical skills are also required. | Overview The Investor Accounting Custodial Reconciliation Senior Analyst – Team Lead plays a critical role in overseeing complex custodial accounting reconciliations for government-sponsored entities such as Ginnie Mae, Fannie Mae, or Freddie Mac. The role involves reviewing reconciliation outputs, managing audit responses, updating procedures, and driving process improvements. As a subject matter expert, the Senior Analyst-Team Lead collaborates cross-functionally with internal teams and external stakeholders to resolve issues, enhance operational efficiency, and maintain compliance with investor requirements. Responsibilities • Complete the largest and most complex custodial accounting reconciliation for Ginnie Mae, Fannie Mae, or Freddie Mac (“assigned investor type”) timely and accurately, leveraging the support of other Analysts to ensure thorough and efficient execution.• As subject matter expert, provide daily support to Analysts performing custodial accounting reconciliations for the assigned investor type.• Review and approve timely a monthly population of P&I custodial accounting reconciliations completed by Analysts for the assigned investor type, including quality assurance assessment that informs Analyst performance results.• Manage, respond to, and remediate findings for external and internal custodial accounting audit requests related to the assigned investor type.• Develop and deploy training for new Investor Accounting Custodial Reconciliation Analysts, as well as existing process changes associated with the assigned investor type.• Update procedures for the assigned investor type, including creation of new procedures when required.• Support technology and process enhancements for the assigned investor type, including design, testing, and deployment.• Partner with Investor Reporting and Operations’ team leads and management to facilitate resolution of root-cause issues when a pattern is detected with custodial accounting reconciliation exceptions associated with the assigned investor type.• Participate in client and investor calls related to custodial accounting reconciliations for the assigned investor type.• All other duties as assigned. Qualifications Required Skills and Qualifications• High School Diploma or equivalent. • 7+ years of custodial bank reconciliation experience with complex GNMA, FNMA, or FHLMC custodial accounts.• Advanced knowledge of Lender Processing Services system (MSP product) or other mortgage servicing platform experience required. Advanced knowledge of complex Test of Cash logic, MSP cash flow, and cash management- related activity.• Advanced proficiency in Microsoft Office products, including Word, Excel, Outlook, andPowerPoint.• Advanced analytical and critical-thinking skills.• Advanced arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals.• Ability to communicate effectively both in writing and verbally with internal customers and external clients and investors.• Ability to work independently and exercise independent judgment.• Must be able to prioritize tasks and manage time effectively.• Ability to work as part of a team to effectively meet deadlines. • Ability to maintain strict confidentiality. Desired Skills and Qualifications• Bachelor’s degree in Accounting or Finance• SQL experience• Indirect Leadership experience Total Rewards LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include: Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance Time Off: Paid holidays, vacation, and sick leave Retirement & Investment: Matching 401(k) plan and employee stock purchase plan Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being Employee Recognition: Programs that celebrate achievements and milestones Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. Compensation Range: $58,700 - $98,600 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience. Build Your Future with LoanCare® At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration. Here, you’ll find: A culture that helps you thrive, with resources and support to fuel your growth Flexibility to work remotely, while staying connected through virtual engagement Opportunities to make a real impact in an industry that touches millions of lives If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team. About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Work Conditions Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Physical Demands Sitting up to 90% of the time Walking and standing up to 10% of the time Occasional lifting, stooping, kneeling, crouching, and reaching Equal Employment Opportunity LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Monitor and resolve litigated matters related to delinquent loans while managing case analysis and risk assessment. Communicate with attorneys and senior management to facilitate strategies for resolution and ensure compliance with investor guidelines. | A high school diploma is required, with a preference for a bachelor's degree and a paralegal certificate. Candidates should have at least 4 years of experience in default and title curative processes, along with strong analytical and communication skills. | Overview Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Default Risk Specialist. The ideal candidate will enjoy working with clients, both internal and external, be detail oriented, and is driven to meet tight deadlines in a fast-paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big. Responsibilities • Monitor and resolve litigated matters and those requiring title curative action related to delinquent loans • Accountable for case management and analysis to determine case merit and assign monetary risk to the company • Assist counsel in the facilitation of strategy to be used in resolving matters that are consistent with applicable law and investor guidelines • Update the system of record and reports with current information on the status of the litigation/title curative, strategy currently used, and upcoming critical events, and dates • Responsible for reporting and discussing loans with senior management and clients • Identify trends in assigned portfolio that are the result of process gaps and provide recommendations to remedy to department leadership • Adhere to investor guidelines in the handling of assigned portfolio • Communicate in a professional manner with attorneys, senior management, clients, and title companies • Respond to all inquiries from management and/or the client, as well as present recommendations for resolution • Attend hearings, trials, and depositions on behalf of the company. Travel could exceed 50% • All other duties as assigned Qualifications • High School Diploma or equivalent required. Bachelor’s degree preferred. • Paralegal certificate, legal experience and/or 4+ years default and title curative experience • Previous Default servicing experience • Knowledge of mortgage banking, familiarity with RESPA, FFDCPA, GLBA, and federal and state laws related to foreclosure • Ability to audit and analyze work outputs by interpreting government agency and department guidelines/standards • Advanced analytical skills, ability to analyze problems and provide the appropriate solution • Strong professional and interpersonal communication skills verbally and through written electronic correspondence • Advanced problem solving, multi-tasking and organizational skills with strong attention to detail • Ability to read legal terms and conditions and understands their meaning and how it applies to work processes. • Ability to analyze data and make recommendations on how to improve trends • Ability to maintain strict confidentiality • PC skills including (but not limited to) advanced Word, Excel, Access, Internet, MSP (LPS/Fidelity) application skills • Ability to meet strict deadlines and take direction. • Proven ability to prioritize workflow during high volumes and within critical time frame • Self-starter who is able to work in a fast paced, multi-faceted environment • Previous experience with working with attorneys and negotiating settlements • Previous experience in monitoring activity of multiple accounts assigned to outside counsel Total Rewards LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include: Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance Time Off: Paid holidays, vacation, and sick leave Retirement & Investment: Matching 401(k) plan and employee stock purchase plan Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being Employee Recognition: Programs that celebrate achievements and milestones Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. Compensation Range: $19.33 - $28.89 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience. Build Your Future with LoanCare® At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration. Here, you’ll find: A culture that helps you thrive, with resources and support to fuel your growth Flexibility to work remotely, while staying connected through virtual engagement Opportunities to make a real impact in an industry that touches millions of lives If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team. About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Work Conditions Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Physical Demands Sitting up to 90% of the time Walking and standing up to 10% of the time Occasional lifting, stooping, kneeling, crouching, and reaching Equal Employment Opportunity LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Assist homeowners with customer service inquiries and issues via phone in a call center environment, ensuring quality service and accurate documentation. | High school diploma, customer service experience, excellent communication and problem-solving skills, and ability to work remotely with required internet speed. | Overview We are seeking to fill the role of Customer Experience Specialist I. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners. Responsibilities • Assist homeowners with routine or complex issues and requests in a call center environment • Use an advanced telephony system • Provide exceptional customer service, explain mortgage-based process information, and make decisions to resolve customer issues • Handle inbound/outbound calls from/to customers in a fast-paced environment while maintaining established performance metrics expectations and delivering quality service • Take ownership of the customer experience and demonstrate attributes in accordance with LoanCare brand experience expectations • Utilize good judgment and understanding of processes/procedures to effectively resolve customer issues • Obtain/evaluate all relevant information to handle inquiries and complaints accurately and efficiently • Accurately track/document all communications with customers to provide a detailed history of contact • Assist with identifying root causes and explain the best solution to promptly resolve customer concerns • Achieve targeted individual and team-based performance goals monthly • Follow escalation procedures to address customer concerns requiring additional • research/resources to resolve • Direct requests and unresolved issues to the designated resource • All other duties as assigned. Qualifications • High School Diploma or equivalent required. • Knowledge of customer service principles and practices • Excellent communication skills • Strong attention to detail and accuracy • Problem-solving and problem analysis skills Desired Skills and Qualifications • 2 years of Call Center or Customer Service experience preferred • Basic mortgage product knowledge preferred About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Essential Functions Basic job duties an employee must be able to perform with, or without, reasonable accommodation. Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Reading Comprehension – Understand written sentences and paragraphs in work related documents English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Speaking – Communicate verbally with others to convey information effectively. Active Learning – Understand the implications of new information for both current and future problem-solving and decision-making. Active Listening – Give full attention to what other people are saying, take time to understand the points being made, ask questions for clarity, and don’t interrupt at inappropriate times. Instructing – Teach others how to do something. Judgment and Decision Making – Consider the relative costs and benefits of potential actions to choose the most appropriate one. Time Management – Manage one's own time and the time of others. Writing – Communicate effectively in writing as appropriate for the needs of the audience. Complex Problem Solving – Identify complex problems and review related information to develop and evaluate options and implement solutions. Deductive Reasoning – Able to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity – Able to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension – Able to read and understand information and ideas presented in writing. Inductive Reasoning – Able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering – Able to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Near Vision – Able to see details at close range (within a few feet of the observer). Oral Comprehension – Able to listen and understand information and ideas presented through spoken words and sentences. Oral Expression – Able to communicate information and ideas verbally so others will understand. Speech Recognition – Able to identify and understand the speech of another person. Speech Clarity – Able to speak clearly so others can understand you. Work Conditions Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Physical Demands Sitting up to 90% of the time Walking and standing up to 10% of the time Occasional lifting, stooping, kneeling, crouching, and reaching Equal Employment Opportunity LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. Who We Are LoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more information, visit loancare.com.

Supervise the performance of Call Center Teams to ensure Customer Experience Specialists meet or exceed performance standards. Manage daily operations of the customer service team and provide feedback by monitoring all correspondence, including chats and emails. | High School Diploma or equivalent required, with a strong understanding of mortgage servicing. Proven leadership or managerial experience is essential, along with excellent communication and analytical skills. | Overview We are seeking to fill the role of Customer Service Supervisor – Remote. The ideal candidate thrives in a fast-paced environment, excels in employee development, and enjoys collaborating with clients and internal business partners to achieve the best outcomes for homeowners. Responsibilities • Supervise the performance of Call Center Teams to ensure Customer Experience Specialists meet or exceed performance standards by reviewing all relevant daily, weekly, and monthly reports. • Manage daily operations of the customer service team and provide feedback by monitoring all correspondence, including chats and emails. • Oversee, mentor, advise, and develop Customer Experience Specialists while consistently upholding professional conduct and respect. • Analyze quality monitoring reports to identify and address employee development opportunities. • Manage administrative tasks related to Human Resources, including scheduling, processing time off reports, conducting performance reviews, ensuring timecard accuracy, and handling disciplinary actions. • Ensure thorough and precise documentation of all employee interactions / meetings and records. • Monitor and manage operational risks by ensuring key controls are effectively implemented. • Maintain expert knowledge in the Fair Credit Reporting Act guidelines. • Regularly review and comprehend departmental policies, procedures, training, communications, workflows, performance impacts, and implementation of new processes/strategies affecting the Call Center. • Handle escalated calls as needed and investigate / resolve customer complaints as applicable,while maintaining accurate reporting logs. • All other duties as assigned. Qualifications • High School Diploma or equivalent required. • Understanding of mortgage servicing: escrow, taxes, payment application. • Must be flexible, organized, and able to effectively manage time to prioritize daily assignments/priorities. • Proven leadership or managerial experience. • Expert and proven knowledge of customer service principles and practices. • Analytical ability to apply data and information to all processes and solutions. • Ability to provide consistent engagement in customer and brand experience. • Excellent verbal and written communication skills. • Excellent interpersonal communication skills. • Excellent attention to detail and accuracy. • Excellent analytical ability to detect problems in workflow. • Ability to work with determination while conducting research and awaiting results. • Ability to react effectively to change and manage other essential tasks as assigned. • Ability to multitask while meeting strict timelines and deadlines. • Ability to troubleshoot complex issues and deliver results quickly. • Highly advanced mortgage product knowledge required. Desired Skills and Qualifications • Bachelor's degree. • 5 years of supervisory experience, preferably in a call center. • Understanding of Home Equity Line of Credit (HELOC) servicing. Total Rewards LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include: Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance Time Off: Paid holidays, vacation, and sick leave Retirement & Investment: Matching 401(k) plan and employee stock purchase plan Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being Employee Recognition: Programs that celebrate achievements and milestones Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. Compensation Range: $52,400 - $88,000 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience. Build Your Future with LoanCare® At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration. Here, you’ll find: A culture that helps you thrive, with resources and support to fuel your growth Flexibility to work remotely, while staying connected through virtual engagement Opportunities to make a real impact in an industry that touches millions of lives If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team. About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Work Conditions Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Physical Demands Sitting up to 90% of the time Walking and standing up to 10% of the time Occasional lifting, stooping, kneeling, crouching, and reaching Equal Employment Opportunity LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Manage a pipeline of foreclosure, bankruptcy, and loss mitigation documents for execution purposes. Ensure documents are accurately prepared in accordance with state guidelines and internal policies/procedures. | High School Diploma or equivalent required with 2-4 years of customer service experience. Proficient knowledge of customer service principles and practices, along with excellent verbal and written communication skills is essential. | Overview Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as a Default Document Execution Specialist II. The ideal candidate will enjoy working with clients both internal and external, be detail-oriented, and is driven to meet tight deadlines in a fast-paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big. Responsibilities • Manage a pipeline of Foreclosure, Bankruptcy, and Loss Mitigation documents for execution purposes• Complete quality review forms in conjunction with daily actions• Document system of record with tracking information and log codes• Review, execute, and notarize foreclosure, bankruptcy, loss mitigation, and default compliance documents• Ensure documents are accurately prepared in accordance with state guidelines and internal policies/procedures• Document corrections in tracking system and follow up for completion• Order documents and/or supporting documentation as needed to support execution of documents• Manage document execution/preparation issues from time of notification to resolution• Manage the notary workstation and reconcile data recorded in notary system• Upload records to imaging system• Communicate with attorney firms, staff, management, and internal default areas• Provide administrative support• Assist with internal audits• Assist and serve as leader/mentor to Specialist I colleagues as needed• All other duties as assigned Qualifications • High School Diploma or equivalent required• 2-4 years of customer service experience• 2+ years of experience within default or mortgage servicing operations• Proficient knowledge of customer service principles and practices• Proficient mortgage product knowledge• Excellent verbal and written communication skills• Excellent attention to detail and accuracy• Excellent problem-solving and problem analysis skills Total Rewards LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include: Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance Time Off: Paid holidays, vacation, and sick leave Retirement & Investment: Matching 401(k) plan and employee stock purchase plan Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being Employee Recognition: Programs that celebrate achievements and milestones Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. Compensation Range: $17.88 - $26.73 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience. Build Your Future with LoanCare® At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration. Here, you’ll find: A culture that helps you thrive, with resources and support to fuel your growth Flexibility to work remotely, while staying connected through virtual engagement Opportunities to make a real impact in an industry that touches millions of lives If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team. About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Work Conditions Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Physical Demands Sitting up to 90% of the time Walking and standing up to 10% of the time Occasional lifting, stooping, kneeling, crouching, and reaching Equal Employment Opportunity LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

The Escrow Transfers and Reporting Specialist I will review and process reports to identify and correct escrow lines, ensuring compliance with payment requirements for loan transfers. The role involves preparing loan transfer reports and conducting internal audits as needed. | Candidates must have a high school diploma and at least 1 year of experience in mortgage loan servicing or a related field. Strong knowledge of Microsoft Excel and the ability to manage time effectively in a high-volume environment are essential. | Overview We are seeking to fill the role of Escrow Transfers and Reporting Specialist I. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners. Responsibilities • Review and process reports to identify and correct escrow lines in MSP; complete full audit reviews, including providing substantiating documentation as required • Ensure that all outgoing and incoming loan transfers have met requirements for payment of taxes, insurance, and MI/PMI through processing work/reports as assigned; make corrections to tax, hazard, and MI/PMI lines per guidelines • Prepare loan transfer reports and provide to the Loan Transfer Coordinator • Process results from reports to provide key metrics to the Escrow Department as required • Efficiently manage time/workload to accomplish assigned tasks promptly and accurately • Complete internal audits, client loan review reports, and special projects as assigned • Research returned/unidentified funds: Complete research of payments returned due to incorrect address and mismatched information, process NSF check requests, various cash related functions as needed • All other duties as assigned. Qualifications • High School Diploma or equivalent required. • 1+ years of experience in mortgage loan servicing/lending (insurance company, escrow department, accounts payable, accounting clerk, or similar role may be acceptable) • Knowledge of taxing authority due dates, including delinquent and loss/reduction of discount dates • Ability to manage time and priorities wisely • Ability to grasp concepts quickly, make sound decisions, and resolve issues • Ability to work in a high-volume and time-sensitive environment • Ability to work independently with minimal direction and effectively meet deadlines • Ability to collaborate with peers in a team environment to attain common goals • Ability to communicate effectively in writing, in person, and by telephone • Ability to use Microsoft Office products (Excel, Word, PowerPoint, etc.) • Ability to maintain strict confidentiality Desired Skills and Qualifications • Strong knowledge of Microsoft Excel (intermediate to advanced Excel skills preferred) About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Essential Functions Basic job duties an employee must be able to perform with, or without, reasonable accommodation. Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Reading Comprehension – Understand written sentences and paragraphs in work related documents English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Speaking – Communicate verbally with others to convey information effectively. Active Learning – Understand the implications of new information for both current and future problem-solving and decision-making. Active Listening – Give full attention to what other people are saying, take time to understand the points being made, ask questions for clarity, and don’t interrupt at inappropriate times. Instructing – Teach others how to do something. Judgment and Decision Making – Consider the relative costs and benefits of potential actions to choose the most appropriate one. Time Management – Manage one's own time and the time of others. Writing – Communicate effectively in writing as appropriate for the needs of the audience. Complex Problem Solving – Identify complex problems and review related information to develop and evaluate options and implement solutions. Deductive Reasoning – Able to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity – Able to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension – Able to read and understand information and ideas presented in writing. Inductive Reasoning – Able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering – Able to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Near Vision – Able to see details at close range (within a few feet of the observer). Oral Comprehension – Able to listen and understand information and ideas presented through spoken words and sentences. Oral Expression – Able to communicate information and ideas verbally so others will understand. Speech Recognition – Able to identify and understand the speech of another person. Speech Clarity – Able to speak clearly so others can understand you. Work Conditions Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Physical Demands Sitting up to 90% of the time Walking and standing up to 10% of the time Occasional lifting, stooping, kneeling, crouching, and reaching Equal Employment Opportunity LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. Who We Are LoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more information, visit loancare.com.