Lithia & Driveway

Manage talent acquisition systems and vendors, drive process improvements, ensure compliance, and support cross-functional hiring initiatives. | 3-5+ years in talent acquisition or HR operations, proficiency with Workday ATS, strong data analysis skills, vendor management experience, and ability to lead process optimization. | Dealership: L0105 Lithia Home Office Program Manager, People Operations Lithia & Driveway (LAD) is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle with a vision to modernize personal transportation solutions wherever, whenever, and however consumers desire. With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets. Our success is fueled by four core values: earning customers for life, improving constantly, taking personal ownership, and having fun. Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel. We’d love to have you join us on our journey. The Program Manager, People Operations enhances the efficiency of our talent acquisition function by overseeing systems, ensuring data integrity, and driving process improvements across the hiring lifecycle. Serving as the main liaison between talent acquisition partners and external vendors, this role manages reporting, champions compliance and standardization, and fosters continuous improvement, all while reflecting Lithia & Driveway’s mission of Growth Powered by People. The Program Manager, People Operations reports to the Manager, People Operations. Location: Remote, USA Compensation Range: $60,000 - $75,000 annually Primary Duties (Responsibilities) Serve as the primary operational contact for talent acquisition partners and external vendors, providing guidance on systems, processes, and partnerships. Manage talent acquisition systems and tools, including configuration, troubleshooting, and coordination with People Technology for updates and enhancements. Lead cross-functional talent acquisition initiatives, collaborating with People & Culture, IT, Compliance, and external partners to drive strategic outcomes. Monitor and analyze talent acquisition KPI metrics (e.g., time-to-fill, cost-per-hire, candidate quality) to identify trends and recommend improvements. Oversee internal and external reporting ensuring accuracy and compliance with federal and state regulations. Ensure data integrity across talent acquisition platforms, maintaining consistency and reliability in candidate and process data. Develop and maintain standard operating procedures (SOPs) to promote consistency, scalability, and process adherence across locations. Drive process optimization and standardization, identifying opportunities to streamline workflows and enhance recruiter efficiency. Lead change management efforts for new systems and processes, including training, communication, and adoption tracking. Support vendor management activities, including contract renewals, invoice processing, and budget tracking in partnership with Procurement and Finance. Provide training and user support for talent acquisition systems and tools, ensuring effective utilization and continuous improvement. Support talent acquisition and onboarding during acquisitions, facilitating data consolidation, system integration, and process alignment. Travel up to 25% Qualifications Skills Expertise in talent acquisition operations, systems, and workflows with a focus on efficiency, compliance, and standardization. Proficient in Workday Recruiting, reporting, business processes, integrations, and security roles. Strong knowledge of talent acquisition metrics/KPIs (time-to-fill, cost-per-hire, candidate quality, source effectiveness) and ability to provide actionable insights. Skilled in data reporting and analysis required (Excel pivot tables, VLOOKUP, dashboards, and data visualization). Proven ability to develop and maintain SOPs, document processes, and drive consistency across multiple locations. Experienced in vendor oversight and contract management, including renewals, service levels, and budget tracking. Strong capability in change management, including training, communication, adoption tracking, and user acceptance testing (UAT). Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams). Excellent communication, problem-solving, and stakeholder management skills with a cross-functional mindset. Detail-oriented with the ability to prioritize multiple initiatives, safeguard sensitive information, and adapt in fast-paced environments. Education High School Diploma or equivalent required. Bachelor’s degree in Human Resources, Business Administration, or a related field preferred. Experience 3–5+ years of talent acquisition operations and/or HR operations. Hands-on experience with HRIS and ATS platforms, with Workday strongly preferred. Proven success in analyzing and optimizing recruitment processes and driving data-driven improvements. Demonstrated ability to manage talent acquisition vendors (contracts, invoicing, compliance, and performance tracking). Background in managing scalable cross-functional projects from initiation through completion. Track record of providing day-to-day operational support for recruiters, hiring teams, and HR partners. Certifications Track record of providing day-to-day operational support for recruiters, hiring teams, and HR partners. Competencies Humble: lives the mission and values and follows ethical and moral standards. High performance: proactive, fact-based, and results oriented. Smart: maintains knowledge of business and financial acumen to make sound decisions. Nimble: accepts change, values innovation, and solves problems. Charismatic: collaborates and communicates effectively. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.* Up to 1/3 of time: standing, walking, lifting up to 25 pounds Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing *Reasonable accommodations may be made to enable individuals to perform the essential functions. We Offer Best-in-Class Industry Benefits: Competitive pay Medical, Dental, and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!

As a Customer Experience Technology Specialist, you will shape the digital customer journey across the dealership network and drive dealership adoption of the tech stack. You will collaborate with cross-functional teams to maximize return on investment and enhance customer loyalty. | A bachelor's degree in Business, Marketing, Communications, or equivalent experience is required, along with at least 5 years of automotive retail experience. Proficiency in CRM management and strong analytical, organizational, and problem-solving skills are essential. | Dealership: L0105 Lithia Home Office Location: Remote Compensation: $75,000-100,000 Travel Required: - Up to 25% travel within the U.S. and Canada. Drive Your Career Forward with Lithia & Driveway Lithia & Driveway (LAD) is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle with a vision to modernize personal transportation solutions wherever, whenever, and however consumers desire. With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets. Our success is fueled by four core values: · Earning Customers for Life · Improving Constantly · Taking Personal Ownership · Having Fun Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel. We’d love to have you join us on our journey! About the Role As a Customer Experience (CX), Technology Specialist, you’ll play a vital role in shaping the digital customer journey across our dealership network. You will drive dealership adoption of our tech stack, optimize CRM usage, and enhance customer loyalty—all while partnering with cross-functional teams to maximize return on investment and ensure alignment with company objectives. You will report to the Senior Manager, Customer Ecosystem and collaborate closely with internal stakeholders, field operations, and vendor partners. What You’ll Do: Technology Expertise & Channel Ownership: Own assigned CX tech platforms: CRM, call tracking, chat, digital retail, video, equity mining tools, AI-driven systems. Lead vendor and contract management, onboarding, and performance tracking. Host Quarterly Review Boards (QRBs) with vendors to review results and feature enhancements. Document best practices, processes, and KPIs to optimize platform effectiveness. Cross-Functional Collaboration: Serve as a digital experience consultant for internal teams and Retail Management Operations (RMO). Champion the end-to-end customer journey across digital and in-store touchpoints: digital storefront, phone, email, SMS, aftersales, marketing, and OEM partners. Reporting & Performance Insights: Develop executive dashboards highlighting adoption, ROI, and performance insights. Analyze cross-channel data to guide strategic decisions and enhance tool effectiveness. Facilitate regular evaluations with internal and external partners. Training & Field Enablement: Manage vendor relationships to ensure alignment with LAD objectives. Deliver workshops, conduct tech stack audits, and provide continuous enablement. What You’ll Bring: Bachelor’s degree in Business, Marketing, Communications, or equivalent experience. At least 5 years of automotive retail experience. Proficiency in CRM management, traffic workflows, and sales processes. Strong analytical, organizational, and problem-solving skills. We offer best in class industry benefits Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!

As a Customer Experience Technology Specialist, you will shape the digital customer journey and drive dealership adoption of technology platforms. You will collaborate with cross-functional teams to enhance customer loyalty and maximize return on investment. | A bachelor's degree in Business, Marketing, or Communications is required along with at least 5 years of automotive retail experience. Proficiency in CRM management and strong analytical skills are essential. | Driveway Location: Remote Compensation: $75,000-100,000 Travel Required: - Up to 25% travel within the U.S. and Canada. Drive Your Career Forward with Lithia & Driveway Lithia & Driveway (LAD) is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle with a vision to modernize personal transportation solutions wherever, whenever, and however consumers desire. With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets. Our success is fueled by four core values: · Earning Customers for Life · Improving Constantly · Taking Personal Ownership · Having Fun Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel. We’d love to have you join us on our journey! About the Role As a Customer Experience (CX), Technology Specialist, you’ll play a vital role in shaping the digital customer journey across our dealership network. You will drive dealership adoption of our tech stack, optimize CRM usage, and enhance customer loyalty—all while partnering with cross-functional teams to maximize return on investment and ensure alignment with company objectives. You will report to the Senior Manager, Customer Ecosystem and collaborate closely with internal stakeholders, field operations, and vendor partners. What You’ll Do: Technology Expertise & Channel Ownership: Own assigned CX tech platforms: CRM, call tracking, chat, digital retail, video, equity mining tools, AI-driven systems. Lead vendor and contract management, onboarding, and performance tracking. Host Quarterly Review Boards (QRBs) with vendors to review results and feature enhancements. Document best practices, processes, and KPIs to optimize platform effectiveness. Cross-Functional Collaboration: Serve as a digital experience consultant for internal teams and Retail Management Operations (RMO). Champion the end-to-end customer journey across digital and in-store touchpoints: digital storefront, phone, email, SMS, aftersales, marketing, and OEM partners. Reporting & Performance Insights: Develop executive dashboards highlighting adoption, ROI, and performance insights. Analyze cross-channel data to guide strategic decisions and enhance tool effectiveness. Facilitate regular evaluations with internal and external partners. Training & Field Enablement: Manage vendor relationships to ensure alignment with LAD objectives. Deliver workshops, conduct tech stack audits, and provide continuous enablement. What You’ll Bring: Bachelor’s degree in Business, Marketing, Communications, or equivalent experience. At least 5 years of automotive retail experience. Proficiency in CRM management, traffic workflows, and sales processes. Strong analytical, organizational, and problem-solving skills. We offer best in class industry benefits Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Driveway is a forward-thinking, tech-embracing, customer-centric brand excited about imparting knowledge to its users, sharing enjoyment over a customers’ interaction and happy to meet them wherever they’re at – literally – without a second thought. We’re looking for fellow thinkers and doers to join our rapidly growing team. Driveway is bringing car ownership into the digital age. We are passionate about transforming how people buy and sell cars, inspiring a new generation of car owners to own the road on their terms and on their turf.

Oversee all store activities including performance, customer service, recruiting, hiring, training, and staff development. | Strong leadership skills, integrity, interest in professional growth, and ability to manage sales and operations teams. | Dealership Future Automotive leaders - Lithia &Driveway Automotive Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. At Lithia, our managers are empowered to meet the highest standards in both sales and operations. If you have been successful building strong teams, possess a high level of integrity and have a strong interest in professional growth beyond your current position, you may be the individual we are seeking. We have not slowed down in 2025 and expect to grow the next several months We are committed to growing our company and Growing our People! As a manager you will be responsible for overseeing all store activities to ensure store performance expectations and customer service levels are achieved. Our leaders are responsible for all day-to-day decision making, ensuring the store is always reacting quickly to the market and customers and is responsible for recruiting, hiring, training and developing all staff. We would love to hear from you. Apply today. All Inquiries are confidential Positions may vary depending on location

Lead Workday HRIS system configuration, testing, support, and integration projects while collaborating with HR, IT, and Finance teams. | 3-5 years of Workday configuration experience, intermediate Excel skills, strong analytical and communication skills, and ability to manage multiple tasks in a fast-paced environment. | Dealership L0105 Lithia Home Office Lithia & Driveway | Senior Analyst, HRIS (Workday) Lithia & Driveway (LAD) is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle with a vision to modernize personal transportation solutions wherever, whenever, and however consumers desire. With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets. Our success is fueled by four core values: earning customers for life, improving constantly, taking personal ownership, and having fun. Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel. We’d love to have you join us on our journey! The Senior HRIS Analyst supports the development and maintenance of human resources information systems, with the primary focus on Workday. Throughout the lifecycle of routine & project efforts, they will ensure quality, consistency, and integrity of impacted HR data as well as efficient execution of workflows and related business processes. Location: Remote (PST Preferred) Responsibilities • For medium to large-impact efforts, lead discovery, documentation, and translation of business needs into technical requirements, followed by configuration, prototyping, testing, and hyper-care support • Look beyond requirements to offer the right-sized solution that both meets customer needs and considers audience, performance, usability/sustainability, and broader impact • Serve as a thought partner for customer groups, advise on business requirements, data presentation, report performance, and metrics and measures that inform business insights, and support decision making • Complete testing to ensure enhancements and projects meet business requirements and are free of defects; create test plans and test cases, perform system and end-to-end testing • Collaborate with other system user groups including IT, Finance, Payroll, and functional areas within HR to develop and maintain consistent methodologies, governance models, standards, and best practices for administration of systems and processes Functional Expertise • Provide functional leadership with proven & demonstrable configuration expertise in one or more of: HCM, Recruiting, Security, Performance, Talent, Compensation, Advanced Compensation, Time Tracking, Absence, Payroll, Reporting, and Integrations • Develop, maintain and improve a variety of integration types between Workday and other internal & external systems (EIB, Studio, Cloud Connect, API, etc.) • Effectively leverage internal & external resources for attainment of personal & team objectives • Adhere to global data privacy legislation and company compliance practices to maintain data integrity and quality standards • Build reports, perform data modeling, data analysis, and reporting in order to provide consumable information, visibility to critical data metrics and insights that can assist data driven decision making Operational & Support Responsibilities • Serve as an escalation point for complex ServiceNow tickets, including incident triage, bug research, customer issues, and resolution documentation • Develop and maintain end-user/training materials; deliver technical training and knowledge transfer sessions as needed • Manage operational support vendor(s) in resolving open items • Stay updated with Workday releases and identify opportunities to leverage new features and functionality to improve business processes • Provide exceptional customer service Skills And Qualifications • 3-5 years of Workday configuration experience required • Intermediate level experience with Excel required • High attention to detail and commitment to data accuracy • Critical thinker with strong problem-solving and analytical skills • Demonstrable ability to prioritize and manage multiple tasks in a fast-paced environment • High drive and takes initiative to get things completed timely • Excellent communication skills, both verbal and written • Ability to self-manage priorities and adhere to deadlines within a distributed team setting We Offer Best In Class Industry Benefits • Competitive pay • Medical, Dental and Vision Plans • Paid Holidays & PTO • Short and Long-Term Disability • Paid Life Insurance • 401(k) Retirement Plan • Employee Stock Purchase Plan • Lithia Learning Center • Vehicle Purchase Discounts • Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Handle inbound customer calls, provide excellent service, prepare documents, update account information, and place outbound calls as needed. | High school diploma or equivalent, customer service skills, PC and MS Office proficiency, strong communication and attention to detail, bilingual Spanish preferred. | Dealership: L0105 Lithia Home Office Customer Service Representative, Call Center Location: Remote, PST working hours Schedule: 8:00am -5:00pm Compensation: $20.00/hr - $20.50/hr Employment Type: Full time Lithia & Driveway (LAD) is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle with a vision to modernize personal transportation solutions wherever, whenever, and however consumers desire. With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets. Our success is fueled by four core values: · Earning Customers for Life · Improving Constantly · Taking Personal Ownership · Having Fun Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel. We’d love to have you join us on our journey! The Customer Service Representative, Call Center will be responsible for handling inbound phones calls from customers while providing excellent customer service and accurately capturing data using company processing systems. What You’ll Do: Handle inbound from customers in a Call Center environment while delivering quality service Prepare documents as needed to fulfill customer requests Educate and counsel customers on policy terms and cancellation process Maintain and ensure accurate, up-to-date customer account information Place outbound calls as needed Other duties as assigned What You’ll Bring: Bilingual in Spanish preferred Previous telephone customer service experience preferred Ability to perform accurate data input into a variety of software Ability to provide courteous, knowledgeable, and professional customer service both in person and on the telephone. Strong attention to detail Sense of urgency Excellent communication PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.) We Offer Best-in-Class Industry Benefits: Competitive pay Medical, Dental, and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!

Manage finance and insurance operations at a dealership, achieve sales targets, and maintain customer satisfaction in a team environment. | Minimum 2 years of dealership F&I manager experience, strong customer service skills, CIT certification, teamwork, and self-motivation. | Dealership L0449 Acura of Sherman Oaks Acura of Sherman Oaks Hiring Experienced F&I Manager due to increased business! Come join one of the TOP ACURA dealerships in the area! Are you not touching enough deals at your current F&I Manager role? Do you not feel there is growth for you at your current dealership? Ready to work in a dealership where you feel part of a team and a fun atmosphere? Want a great work schedule that other dealerships do not offer? If you are an Experienced Automotive F&I Manager and you are looking for an opportunity in a Fortune 125 company (NYSE: LAD) we want to talk to you! Acura of Sherman Oaks is proudly part of Lithia Driveway where are mission is Growth Powered By People! This is a career not a job with us! Join us and take your career to the next level with us if you are interested in this role stop by ask for Chris Pack or apply online today! Qualifications • 2+ years Dealership F&I Manager REQUIRED • Strong Customer Service Focus REQUIRED • Attention to detail and CIT REQUIRED • Team player that works well with others REQUIRED • Self-motivated with the ability to set and achieve targeted goals REQUIRED • CDK experience PREFERRED • Acura/Highline experience PREFERRED • Ready to have fun while making customer happy REQUIRED! The California pay range for this position is $15,000.00-22,000.00 monthly. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes commission based off individual product and reserve income, and bonuses based on individual net PVR, product penetration, and manufacturer approvability. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/ We Offer Best In Class Industry Benefits • Competitive pay • Medical, Dental and Vision Plans • Paid Holidays & PTO • Short and Long-Term Disability • Paid Life Insurance • 401(k) Retirement Plan • Employee Stock Purchase Plan • Lithia Learning Center • Vehicle Purchase Discounts • Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.