LifeStance Health

Lead and develop research initiatives, foster partnerships, and disseminate findings in mental health research. | Requires a doctoral degree, extensive research experience, grant funding success, and leadership in clinical research. | At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. Benefits As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. ROLE OVERVIEW LifeStance is seeking a visionary and highly skilled National Clinical Director of Research to lead our national research strategy and foster a culture of clinical innovation. This role will be responsible for: · Driving research innovation by identifying, developing, and integrating novel treatment approaches and interdisciplinary methods to advance patient care and clinical outcomes. · Developing and maintaining strategic partnerships with universities, hospitals, and community organizations to strengthen research collaborations, enhance community impact, and secure potential funding opportunities. · Overseeing the dissemination of research findings through peer-reviewed publications, white papers, and national conference presentations, ensuring LifeStance’s research contributes meaningfully to the broader scientific and clinical community. Compensation: $132,000 - 160,000/annually, plus annual bonus potential Key Responsibilities · Meet established annual research output goals, such as preparing and submitting 2–3 peer-reviewed manuscripts in the first year, by rapidly assessing existing data, building research pipelines, and initiating high-quality projects immediately upon onboarding. · Rapidly synthesize and analyze large volumes of EHR-derived and real-world clinical data, converting complex datasets into feasible, publication-ready research questions and appropriately scaled study designs that can yield early wins for the organization. · Function as a hands-on, lead contributor, particularly in the first 1–2 years, by driving manuscript development from concept through submission, ensuring first- or senior-author–level ownership of key projects rather than solely participating in large collaborative publications. · Develop and manage partnerships with external research entities, including universities, research organizations, and funding agencies. · Lead and oversee the design, execution, and dissemination of clinical research studies, including multi-site trials and quality improvement research. · Identify and pursue grant funding opportunities (e.g., PCORI, NIH) to support research initiatives; lead or contribute to grant writing and submission processes. · Oversee research staff, including part-time researchers and research assistants, ensuring productivity, high-quality deliverables, and professional development. · Ensure compliance with ethical, regulatory, and IRB requirements for all research activities. · Present research findings to internal and external audiences, including national conferences, publications, and stakeholder meetings. REQUIREMENTS · Doctoral degree (PhD, PsyD, MD, or equivalent) in psychology, psychiatry, behavioral health, public health, or a related field required. · Demonstrated experience leading or supporting clinical trials and research partnerships in healthcare; candidates with primarily academic backgrounds must have served as Principal Investigator (PI) on major, grant-funded research projects (e.g., PCORI, NIH, or equivalent). · Proven success in securing and managing research funding, including grant writing experience (PCORI, NIH, or similar). · Familiarity with data analytics, statistical methods, and research software/tools (e.g., SPSS, Stata, R). · 10+ years of relevant clinical, research, and leadership experience · Excellent ability to lead, supervise, and collaborate across disciplines. · Skilled communicator with the ability to present complex research findings to varied audiences. · Strong organizational skills, attention to detail, and ability to manage multiple projects simultaneously. · Demonstrated commitment to equity, diversity, and inclusion in research practices. · Internal candidates with the right experience and interest are strongly encouraged to apply. · Qualified candidates must be legally authorized to be employed in the United States. · LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status · Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture PHYSICAL REQUIREMENTS · The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. #LI-JK2 #LIRemote LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance. At LifeStance Health, we know that mental health care jobs are more than careers, they are missions. When people choose careers in mental health, they do it because they care about their impact on the world. So do we. That’s why we’re assembling the very best team for both telehealth and in-person care. Are you ready to change lives together? Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Lead and coordinate post-merger integration activities, ensuring seamless operational, cultural, and strategic alignment. | Bachelor's degree, 5+ years in M&A integration or project management, strong communication and stakeholder management skills. | At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values • Belonging: We cultivate a space where everyone can show up as their authentic self. • Empathy: We seek out diverse perspectives and listen to learn without judgment. • Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. • One Team: We realize our full potential when we work together towards our shared purpose. Benefits As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. Job Summary: We are seeking a highly organized and results-driven Manager of Integration to lead and coordinate the successful execution of integration activities following mergers, acquisitions, or other strategic initiatives. This role will serve as a critical bridge between functional leaders, the deal team, and acquired organizations to ensure seamless operational, cultural, and strategic alignment. Compensation: $109,000 - 133,000/annually, plus annual bonus potential Duties/Responsibilities: Integration Planning & Execution: • Develop and maintain comprehensive integration plans, timelines, and workstreams. • Coordinate cross-functional teams (e.g., HR, Finance, IT, Legal, Ops) to drive integration deliverables. • Monitor integrations progress and timelines; escalate risks, delays, or roadblocks to leadership. Stakeholder Management: • Act as the central point of contact for integration activities. • Work closely with business leaders, acquired company representatives, and functional SMEs to ensure alignment. • Communicate regularly with executive sponsors and report on integration progress, KPIs, and milestones. Diligence & Day 1 Readiness: • Collaborate with the M&A team during the due diligence phase to identify integration risks and opportunities. • Lead the development and execution of communication plans for employees of acquired businesses • Support Day 1 planning and execution to ensure a smooth transition. Post-Close Integration: • Drive execution of synergy capture, cultural integration, system/process alignment, and change management. • Track performance metrics and support post-close reporting and lessons learned. Education and Experience: • Bachelor’s degree in Business, Finance, Economics, Operations, or related field; MBA or equivalent experience preferred. • 5+ years of experience in M&A integration, project/program management, consulting, or strategic operations. • Highly proficient in Microsoft Office, including intermediate to advanced skills in Excel, PowerPoint, and Word. • Demonstrated ability to lead cross-functional initiatives and manage complex projects across multiple stakeholders. • Strong presentation, communication, influence, and stakeholder management skills. • Highly self-motivated, organized, detail-oriented, and adaptable in a fast-paced, evolving environment. • Experience with tools such as Smartsheet, Asana, or other project management platforms is a plus. In Office and Travel Requirements: • Remote role with travel as needed to support acquired practices' transition into LifeStance Health (up to 25%) LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. #LI-JK2 LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Lead and coordinate post-merger integration activities across multiple functions to ensure seamless operational and cultural alignment. | Requires 5+ years in M&A integration, project management, or strategic operations, with strong stakeholder and cross-functional leadership skills. | At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. Benefits As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. Job Summary: We are seeking a highly organized and results-driven Manager of Integration to lead and coordinate the successful execution of integration activities following mergers, acquisitions, or other strategic initiatives. This role will serve as a critical bridge between functional leaders, the deal team, and acquired organizations to ensure seamless operational, cultural, and strategic alignment. Compensation: $109,000 - 133,000/annually, plus annual bonus potential Duties/Responsibilities: Integration Planning & Execution: Develop and maintain comprehensive integration plans, timelines, and workstreams. Coordinate cross-functional teams (e.g., HR, Finance, IT, Legal, Ops) to drive integration deliverables. Monitor integrations progress and timelines; escalate risks, delays, or roadblocks to leadership. Stakeholder Management: Act as the central point of contact for integration activities. Work closely with business leaders, acquired company representatives, and functional SMEs to ensure alignment. Communicate regularly with executive sponsors and report on integration progress, KPIs, and milestones. Diligence & Day 1 Readiness: Collaborate with the M&A team during the due diligence phase to identify integration risks and opportunities. Lead the development and execution of communication plans for employees of acquired businesses Support Day 1 planning and execution to ensure a smooth transition. Post-Close Integration: Drive execution of synergy capture, cultural integration, system/process alignment, and change management. Track performance metrics and support post-close reporting and lessons learned. Education and Experience: Bachelor’s degree in Business, Finance, Economics, Operations, or related field; MBA or equivalent experience preferred. 5+ years of experience in M&A integration, project/program management, consulting, or strategic operations. Highly proficient in Microsoft Office, including intermediate to advanced skills in Excel, PowerPoint, and Word. Demonstrated ability to lead cross-functional initiatives and manage complex projects across multiple stakeholders. Strong presentation, communication, influence, and stakeholder management skills. Highly self-motivated, organized, detail-oriented, and adaptable in a fast-paced, evolving environment. Experience with tools such as Smartsheet, Asana, or other project management platforms is a plus. In Office and Travel Requirements: Remote role with travel as needed to support acquired practices' transition into LifeStance Health (up to 25%) LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. #LI-JK2 LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance. At LifeStance Health, we know that mental health care jobs are more than careers, they are missions. When people choose careers in mental health, they do it because they care about their impact on the world. So do we. That’s why we’re assembling the very best team for both telehealth and in-person care. Are you ready to change lives together? Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Lead quality, performance, and process improvement initiatives across revenue cycle functions, including audit, compliance, and team management. | Requires 5+ years in RCM with leadership experience, deep payer knowledge, and proficiency in data analysis and healthcare systems. | At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. Benefits As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. Role Overview The Quality & Performance Improvement Manager leads the design, monitoring, and continuous improvement of quality, productivity, and performance outcomes across all RCM functions – including but not limited to, Benefit Verification, Cash Posting, Denials and AR Management. This role ensures process standardization, compliance with payor requirements, and achievement of key operational metrics (e.g. DSO, denial rate, and QA accuracy). Supervising a team of RCM auditing coordinators, this role will lead the design, execution, and ongoing refinement of quality assurance, audit, and performance improvement programs across all revenue cycle functions. Working cross-functionally with Analytics and Training teams, this leader drives a data-driven quality culture that promotes accountability, transparency, and sustainable performance improvement. Consistent with LifeStance’s values, every member of the LifeStance team is expected to support each other and the mission, which may mean participating in projects and initiatives and performing functions and responsibilities not specifically outlined in this job description. Leaders at LifeStance are expected to foster a commitment to the organization's values. This position is a remote role with the ability to sit within any US locality. Compensation: $90,000- 110,000 Annually Key Responsibilities: Quality Oversight & Audit Develop and execute standardized QA audit programs across all RCM subfunctions. Monitor accuracy of benefit verification, payment posting, and denial resolution workflows. Conduct root cause analysis of recurring quality failures, claim rework, and payer denials. Partner with Learning & Development Training teams to develop corrective action plans and retraining programs. Ensure QA results are captured in a centralized dashboard and integrated into staff coaching and performance reviews. Performance Management Establish performance benchmarks and scorecards aligned with departmental KPIs (e.g., claim denials, DSO, productivity, QA accuracy). Review team- and individual-level performance data weekly to identify trends, outliers, and opportunities for improvement. Collaborate with department leaders to create performance improvement plans and track progress. Translate performance insights into actionable strategies that reduce manual rework and improve first-pass yield. Data & Reporting Develop and maintain RCM performance dashboards in collaboration with analytics teams. Provide executive-level reporting on quality trends, productivity metrics, and compliance results. Leverage predictive analytics and exception-based reporting to identify potential quality or performance risks before they impact revenue. Process Optimization Lead cross-departmental reviews to streamline workflows, reduce variation, and improve efficiency. Serve as SME for new process rollouts, EHR upgrades, and system integrations that impact RCM quality or performance. Recommend automation and technology solutions to minimize manual intervention and improve accuracy. Compliance & Continuous Improvement Ensure adherence to payer, state, and federal billing regulations, as well as internal compliance policies. Partner with Compliance and Revenue Integrity on audit responses and remediation plans. Foster a continuous improvement mindset through regular feedback loops, performance calibration sessions, and knowledge sharing. People Management Oversee and direct quality/PI operations to validate the team is doing their part to ensure operational consistency, and the achievement of key quality and productivity benchmarks. Take corrective action as needed. Remain current on supervisory and the field's best practices and trends. Precept, train and mentor staff to expand their knowledge and competence in department operations and processes and demonstrate commitment to their success at LifeStance. Create an open, supportive environment that encourages staff members to share opinions, concerns, and suggestions. Hold team-connects and/or communicate to keep the staff informed. Address employee concerns and suggestions in a timely manner. Escalate issues and/or inform within the chain of command as appropriate. Qualifications: Education & Certification Bachelor’s degree in Healthcare Administration, Business, Finance, or related field Experience Minimum 5+ years of progressive RCM experience, including at least 2 years in quality, auditing, or performance management. Demonstrated ability to lead others. Formal lead or supervisory experience preferred. Deep knowledge of payer requirements, claim adjudication, and denial management. Strong data literacy with the ability to interpret trends, build dashboards, and present insights. Experience with EHR and RCM platforms (e.g., AdvancedMD, AthenaHealth, Waystar, or similar). Proven ability to lead cross-functional projects and influence change across large teams. Excellent communication, analytical, and coaching skills. Proven track record with automation/technology deployment in revenue cycle operations preferred. Reimbursement methodology for BH/MH is a plus (Medicare, Commercial and payers that reimburse a percent of Medicare) Payer policy experience (telehealth and onsite preferred. LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. #LI-Remote #LI-KO1 LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance. At LifeStance Health, we know that mental health care jobs are more than careers, they are missions. When people choose careers in mental health, they do it because they care about their impact on the world. So do we. That’s why we’re assembling the very best team for both telehealth and in-person care. Are you ready to change lives together? Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

The Cash Posting Coordinator is responsible for cash posting activities related to services provided by LifeStance Health. This includes ensuring billing practices are complete and accurate while collaborating with team members and leadership. | Candidates must have a high school diploma or GED equivalent and at least 1 year of medical facility or medical office billing experience. Proficiency in Microsoft Office, especially Excel, and familiarity with insurance companies and bank reconciliation are preferred. | At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. ROLE OVERVIEW: The Cash Posting Coordinator is charged with the cash posting activities related to services provided by LifeStance Health and associated clinical practices. The coordinator will work collaboratively with team members and leadership to ensure that billing practices are complete and accurate. The ideal candidate will be someone who has a strong desire to work individually while meeting the needs of a national organization. An important key requirement is the self-accountability to drive success in a virtual team environment. This position is a remote role with the ability to sit within any US locality where LifeStance is represented. COMPENSATION $19.40 - 21.00 Hourly; M-F 7:30AM- 4:00PM PST RESPONSIBILITIES: Maintain current information on correct and lawful practices for billing payers Participate in the daily and monthly bank reconciliation Post payments electronically (ERA/EFT) and manually (paper/lockbox) Utilize website to pull remittance advices and download 835 files All other duties surrounding posting of insurance and payment posting (ERA Screen clean, organization of bank spreadsheets, etc.) Follow established policies and procedures to safeguard collection Work with Clinical Offices and Collectors to ensure accuracy of claims Support leadership with daily, weekly monthly reporting needs as required SKILLS & EXPERIENCE: High school diploma or GED equivalent required 1+ years of medical facility or medical office billing experience Proficient in Microsoft Office products; intermediate skills in Microsoft Excel preferred Ability to work both in a team environment and independently Experience with automated billing systems preferred Experience with training in business office activities is preferred Familiarity with insurance companies, Medicare, and Medicaid Familiarity with bank lockboxes and daily bank reconciliation Qualified candidates must be legally authorized to be employed in the United States LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. #LI-Remote #LI-KO1 LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance. Benefits As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. At LifeStance Health, we know that mental health care jobs are more than careers, they are missions. When people choose careers in mental health, they do it because they care about their impact on the world. So do we. That’s why we’re assembling the very best team for both telehealth and in-person care. Are you ready to change lives together? Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Manage front office daily activities including patient check-in/out, scheduling prep, clinician support, and ensuring smooth office operations. | High school diploma or equivalent with 1+ years healthcare operations or customer service experience, proficiency in Microsoft Office and EMRs, and ability to handle sensitive information. | At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values • Belonging: We cultivate a space where everyone can show up as their authentic self. • Empathy: We seek out diverse perspectives and listen to learn without judgment. • Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. • One Team: We realize our full potential when we work together towards our shared purpose. Job Summary: The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians. Compensation: $20.25 - $21.25/hour, plus quarterly bonus/incentive potential Location: 4361 Latham Street Ste. 220 Riverside, CA 92501 Additional offices: 4160 Temescal Canyon Road Ste 20 Corona, CA 92883 31573 Rancho Pueblo Road Ste 200 Temecula, CA 92592 Duties/Responsibilities: Operational Excellence: • Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection. • Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared. • General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians. • Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. Patient Support: • Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes. • Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner. • Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc. • Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service. • Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed. • Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance. • Collect all in-person and telehealth co-payments and account balances at the time of service. • Complete insurance eligibility verification and reach out to patients to resolve any issues. Clinician Support: • Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. • Coordinate with clinicians pertaining to any additional patient questions. • Support clinician schedules by auditing for appointment accuracy. • Maintain a pleasant, secure, and motivational working environment in the Practice. Required Skills/Abilities: • Ability to multitask and prioritize duties to support delivery of high-quality patient experience. • Ability to work independently and as a team member. • Strong communication skills, both written and verbal. • Proficient in using Computer Software Applications (Microsoft Office & EMRs) • Comfortable handling sensitive and confidential Information (HIPAA) Education and Experience: • High School or equivalent required, associates/bachelor's degree preferred. • 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred. LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law. #LI-VR1 LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees.Learn moreabout Diversity, Equity and Inclusion at LifeStance. Benefits As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Lead long-term product strategy and lifecycle management for LifeStance's digital portfolio, including market analysis and strategic partnership decisions. | 10+ years in product or corporate strategy leadership, experience with multi-year product planning, market analysis, partnership strategy, and familiarity with healthcare regulations and digital health platforms. | At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. ROLE OVERVIEW The Senior Director, Product Strategy will lead the development and execution of long-term product strategy across the LifeStance digital portfolio. This role is responsible for shaping Multi-Generational Product Planning (MGPP), overseeing Product Lifecycle Management (PLM), leading Market Intelligence, and guiding strategic build-buy-partner decisions to accelerate product and platform outcomes. This highly strategic role serves as a key partner to product, technology, and business leaders to ensure that product investments are aligned with enterprise objectives, market needs, and ecosystem opportunities. The ideal candidate brings structured thinking, deep digital health expertise, and strong executive communication skills. RESPONSIBILITIES Multi-Generational Product Planning Lead the development of 3–5 year product plans aligned to strategic goals and technology platform capabilities. Partner with executives, product leaders, and engineering to shape vision, evolution phases, and investment cases. Maintain a horizon-based product planning framework (e.g., Horizon 1–3). Product Lifecycle Management Define and operationalize lifecycle stage criteria (e.g., incubate, scale, sunset). Drive product reviews to assess health, usage, value contribution, and fit within portfolio. Recommend investments, pivots, or retirements based on data-driven insights. Strategic Planning & Portfolio Governance Support annual and quarterly product planning cycles, including AOP and OKRs. Drive cross-functional alignment on product sequencing, dependencies, and prioritization. Lead or support product council reviews and governance cadences. Market Intelligence & Competitive Analysis Conduct ongoing market, consumer, and competitor analysis to identify opportunities, threats, and whitespace.. Maintain a comprehensive view of emerging digital health trends, business models, and enabling technologies. Translate insights into strategic guidance for product planning and positioning. Strategic Partnerships (Build/Buy/Partner) Develop frameworks and recommendations for whether to build internally, buy third-party solutions, or form partnerships. Evaluate external vendors, platforms, and ecosystem players to support business and product expansion. Partner with Business Development, Technology, and Legal to structure partnerships that accelerate product capabilities. SKILLS & EXPERIENCE 10+ years in product strategy, corporate strategy, or product leadership, ideally in digital health or enterprise technology. Proven success in leading multi-year product planning and lifecycle portfolio reviews. Strong experience with market and competitive analysis in technology-driven industries. Demonstrated ability to develop and evaluate strategic partnerships and build-buy-partner strategies. Strategic thinker with excellent communication and executive storytelling skills. Strong cross-functional collaboration and influencing skills. Familiarity with healthcare regulatory environments (e.g., HIPAA), EHR systems, and digital health platforms preferred PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance. Benefits As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. At LifeStance Health, we know that mental health care jobs are more than careers, they are missions. When people choose careers in mental health, they do it because they care about their impact on the world. So do we. 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