Liberty Information Technology Limited

Manage a portfolio of complex projects across full lifecycle with cross-functional impact, coordinate processes and escalations, and drive continuous improvement. | Requires 10+ years project management experience, advanced project management skills, strong communication and organizational abilities, and preferably project management certification and advanced degree. | Description Manages a portfolio of complex, noncyclical projects across the full project lifecycle (initiation/definition, planning, execution, closeout) with functionwide and SBUwide impact, aligned to business priorities; provides regular updates to the manager and collaborates on escalations; may perform handson project work such as research and analysis. Owns Horizons changes impacting DAE by setting priorities, representing DAE in Horizons coordination meetings, tracking execution, and driving process improvements. Coordinates DAE processes and escalations for security vulnerabilities and audit findings. Manages the retirements backlog and aligns delivery with the Act Now program and TCO efforts. Represents DAE in the USRM Tech Tier 1 Continuous Improvement Guild. This is a hybrid role requiring two days in the office a week in one of the following tech hubs: Boston, MA, Portsmouth, NH, Indianapolis, IN, Columbus, OH and Plano, TX. Responsibilities: • Manages a portfolio of projects to include those considered complex in nature with function-wide and/or SBU-wide impact. Examples of complexity: highly technical, substantial budget, high visibility, long tail, many stakeholders crossing multiple functional groups, outside U.S. arena, etc. • Defines the business case with input from stakeholders. • Identifies and gains agreement on project objectives, scope, timing, and resources. • Plans activities/tasks that will deliver the desired results and oversee day-to-day work and monitoring of progress towards goals. • Ensures resources are optimally sourced and deployed. • Conduct project meetings and prepare regular reports to communicate the status of projects to stakeholders within and beyond the project team. • Adeptly builds consensus and gains buy-in among stakeholders across the organization. • Escalates and works to resolve issues that serve as roadblocks and/or place project objectives at risk. • Identifies and provides visibility into trade-offs between options, while strongly influencing recommended approach. • In addition to project management, you may also perform some of the work defined in the project roles and responsibilities. • Performs project close-out steps to include identifying lessons learned/best practices to inform the success of future projects. • Applies continuous improvement methodologies throughout the project management lifecycle. • Provides mentoring to less experienced staff. Qualifications • Expert-level ability in managing all aspects of the project management life cycle for multiple projects at one time to include those that are complex in nature. • Advanced knowledge of project management tools. • Strong ability to adapt and address unique challenges in collaborative and creative ways. Project management certification is strongly preferred. • Displays advanced communication, organizational, analytical, critical thinking, and team building skills as well as advanced presentation, influencing, and relationship management skills. • Advanced business operations knowledge to include understanding the function's value chain and market conditions strongly preferred. • Competencies typically acquired through a bachelor's degree or equivalent experience. Advanced degree preferred. • Minimum of 10 years of relevant experience to include project management work. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco Employment Type: FULL_TIME

Develop and prototype complex financial data solutions, collaborate with business and IT teams, and ensure data quality and scalability in a financial insurance context. | Bachelor's degree, 3-5 years coding and finance/accounting experience, insurance experience, strong communication skills, and Jira experience. | Description Join Liberty Mutual's dynamic Corporate Finance Data Strategy and Governance Team as a Sr. Data Solutions Analyst! In this role, you'll be at the forefront of standardizing financial data with our innovative Financial Data platform. Leverage your financial insurance expertise and critical thinking to craft sophisticated data solutions that boost data accessibility and transparency for our stakeholders. Together, let's redefine the future of data at Liberty Mutual!" This person will act as financial data steward for Liberty Mutual's financial data. Working with the Business, IT and Corporate Finance, this person will help shepherd data through our strategic data platform. This will include analysis of source data to determine the transformation needed to standardize and defining the financial data that will be passed to downstream systems and reporting. Responsibilities: • Under limited direction, prototypes/develops data solutions of high complexity to meet the needs of the organization and business customers. • Designs proof-of-concept solutions utilizing an advanced understanding of financial insurance knowledge and multiple coding languages to meet technical and business requirements. • Ability to perform iterative solution testing to ensure specifications are met. • Outstanding organizational skills and ability to manage multiple priorities while maintaining attention to detail and ensuring tasks are completed accurately and timely. • Designs and develops data solutions that enables effective self-service data consumption and can describe their value to the customer. • Assists stakeholders in defining metrics that are impactful to the business. • Prioritize efforts based on customer value. • Has a strong understanding of Agile techniques and demonstrated experience in fostering cross-functional collaboration between business and technology teams. • Works with IT to help scale prototypes. • Maintains proof-of-concepts and prototype data solutions, and handles any assessment of their viability and scalability, with own team or in partnership with IT. • Working with IT, assists in building robust systems focusing on long-term and ongoing maintenance and support. • Ensures data solutions include deliverables required to achieve high quality data. • Display a basic understanding of complex multi-tier, multi-platform systems, and applies principles of metadata, lineage, data dependencies and hierarchy, business definitions, compliance, and data security to project work. • Has a strong understanding of Business Intelligence tools, including visualization and user experience techniques. • Ability to create visual tools to display complex processes or concepts (Lucid or Mural experience a plus) Qualifications • Bachelor`s Degree in Math, Business, Computer Science, Computer Engineering, or related discipline preferred • 3-5 years' experience in coding for data management, data warehousing, or other data environments. • 3-5 years of experience in accounting, finance or data analysis is preferred • Insurance experience required • Strong written and oral communication skills required • Jira experience strongly preferred About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco

Lead and mature enterprise data governance capabilities through strategic planning, cross-team collaboration, and execution of governance programs aligned with business objectives. | 7-10 years coding methodology experience, 3-5 years data governance leadership, strong communication skills, advanced degree preferred, and ability to influence senior leaders. | Pay Philosophy Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. Description Our Department: Introduction to Enterprise Data & Data Science (ED&DS) As we look toward the future, it's clear that data will be the cornerstone of our industry. The market leaders will be those who can manage and utilize data at scale-reliably, securely, and intelligently. Capitalizing on data is a strategic imperative for all business units and functions at Liberty Mutual. The Enterprise Data & Data Science (ED&DS) department's purpose is to optimize the return on our data and data science investments through common capabilities and services. We achieve this through a federated operating model supporting over 1,000 Data and Data Science professionals. In this role, you will join a team of Data and Data Science experts in ED&DS, focusing on advancing talent and governance maturity across these professionals through unified strategies, training programs, and talent practices. Our Team: How You'll Contribute Help us prepare for this future by joining the strategy team within the ED&DS department. As a leader in data governance strategy, you will help Liberty Mutual establish and mature comprehensive data governance capabilities across all business domains, through a federated governance model that enables both centralized guidance and local flexibility. You'll accomplish this by working across teams to establish clear, comprehensive, domain-oriented data governance responsibilities, goals, and paths forward - seeking commonality where valuable and enabling local execution as needed. This role will require strategic thinking, deep collaboration, and excitement to navigate ambiguity to build new strengths at Liberty. Responsibilities: What You'll Do • Shape the vision: Bring a strong point of view on what effective data governance looks like, grounded in industry perspective, internal context, and practical tradeoffs. Champion the evolution and adoption of our Enterprise Data Governance Playbook, ensuring alignment with compliance, risk, and business objectives. • Drive execution: Run governance like a program, with defined workstreams, clear ownership, and success measures. Help business units (BUs) make progress without unnecessary friction, executing on our standards within Liberty Mutual's data governance platforms. • Influence and align: Provide structure and clarity in moments of ambiguity, and help end circular debates by driving decisions to closure. Facilitate Data Governance leadership discussions, build alignment on key data policies, standards, and decision-making frameworks, and clear roadblocks by bringing facts, decisions, and recommendations to the right senior leaders. • Connect the dots: Actively identify where business units are solving similar problems and facilitate targeted peer connections-not more meetings, but real collaboration. Help us scale these connections by partnering with our training experts to elevate and drive adoption of our standards, platforms, and best practices. • Communicate value: Ensure governance efforts are well understood, appropriately scoped, and connected to business impact. Explain the "why" behind governance requests, set expectations, and build enterprise-wide support by telling a compelling story. What Success Looks Like: • Deep familiarity with data governance principles, tools, and practices, including experience implementing policies, procedures, and standards at scale • Demonstrated ability to balance strategic thinking with operational execution, delivering outcome-focused leadership • Solid understanding of how data is created, used, and moves through the business, so you can spot connections and help teams make smart decisions. • Proven experience leading complex, cross-functional initiatives from concept through implementation • Skilled at defining, organizing, and roadmapping multiple priorities-able to identify trade-offs, drive clear prioritization, and keep things moving forward • Strong executive presence with effective influencing skills across all organizational levels • Talent for simplifying complexity and helping teams focus on what matters most This is a range posting. Candidates will be considered at the appropriate level based on experience and qualifications • Director I, Data Management (STP): $139,500- $197,500. Annual FTO days (Flexible Time Off): 20 • Director II, Data Management (STP) $160,500 - $226,000. Annual FTO days (Flexible Time Off): 20 Qualifications • Strong written and oral communication skills required • Experience in communicating recommendations to senior business leaders preferred • BA/BS, or relevant work experience, in Computer Science or related field preferred • MBA or advanced degree in Mathematics, Computer Science, Engineering, Economics, or other quantitative discipline strongly preferred • 7-10 years of experience working in coding methodologies and design principles, particularly in open source tools and technology • 3-5 years in data governance leadership strongly preferred • Ability to work EST About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco

Lead digital transformation and strategy for agent-facing platforms, manage cross-functional teams, and drive marketing technology initiatives. | 10+ years of marketing leadership experience, strong project management, knowledge of insurance or service marketing, and ability to lead complex digital initiatives. | Description Digital Experience Director Are you passionate about transforming the digital landscape and making a real impact for thousands of independent insurance agents? Liberty Mutual is looking for a visionary leader who thrives at the intersection of strategy, technology, and marketing. As our Digital Experience Director, you'll have the opportunity to shape the future of agent-facing digital platforms, driving innovation and elevating experiences through cutting-edge MarTech solutions. If you're energized by big challenges, collaboration, and the chance to leave your mark on an industry leader, we invite you to consider joining our dynamic team. We welcome applicants from across the U.S., with a preference for those located in Seattle, WA or Boston, MA. As our Digital Experience Director, you will: • Develop and execute both short- and long-term strategies to improve digital agent experiences, leveraging your strong background in complex digital ecosystems and B2B environments. • Serve as a trusted consultant and thought partner to senior leadership, translating marketing needs into actionable technology requirements by partnering with Product Owners, IT, and user experience specialists. • Collaborate closely with digital marketing, content, creative, and research teams to bring marketing strategies to life across our web properties, utilizing your familiarity with sophisticated content management systems and web design principles. • Advance personalization and behavioral automation across platforms, applying your experience in data-driven decision-making and test-and-learn methodologies. • Guide cross-functional teams in agile settings, navigating matrixed organizational structures to gain buy-in and ensure alignment on strategic digital initiatives. • Lead a highly skilled team focused on advancing email marketing capabilities through Salesforce Marketing Cloud, developing best practices and efficient operational processes. • Measure and communicate the impact of digital initiatives using advanced analytics tools, crafting clear and compelling stories for stakeholders to drive business results. • Foster a collaborative, innovative team culture, supporting talent development and encouraging a fun, dynamic work environment. Ideal Candidate: You'll thrive in this role if you have a proven track record of driving digital transformation, influencing decision-makers in complex organizations, and leading teams to deliver exceptional work. Experience working in fast-paced, agile environments and bringing together marketing, technology, and design is essential. Strong communication, critical thinking, and stakeholder management skills are key, along with the ability to juggle multiple initiatives and priorities Qualifications • Bachelor's degree (with a concentration in Marketing, Business Administration or Communications preferred) or equivalent experience required. MBA highly desired. 10+ years of relevant and progressively more responsible experience in a marketing-driven organization, to include proven management background. • Knowledge of Liberty Mutual's products and marketing efforts is preferred. • Requires extensive theoretical, practical and industry knowledge. • Have thorough understanding of customer segmentation and management techniques, as well as the business and products supported and the regulations impacting them. • Proven ability to integrate marketing strategies and programs across multiple sectors. • Experience within Insurance or other service-marketing industries that use multiple sales channels. • Strong project management skills. • Strong analytical, communication, problem-solving and interpersonal skills. • Solid knowledge of relevant technologies. • Budget management experience preferred. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco

Lead and execute complex market and user research projects to inform servicing strategies, mentor junior researchers, and collaborate with cross-functional teams to drive business outcomes. | 8+ years of market research experience in a corporate agile setting, expertise in qualitative and quantitative research methods, strong communication skills, and proficiency with statistical tools. | Description Come join the Experience Research team, part of the Experience organization within US Retail Markets! The Experience Research team is home to talented market researchers and user experience researchers who work together to support the US Retail Markets functions and priorities. Our team's mission is to understand our prospects, customers, agents, better than anyone in the industry to guide decision-making, strategy, and create competitive advantage. We are seeking a dynamic and data-driven Principal Researcher to join our Experience Research team focusing on the Servicing experience. This role engages with senior stakeholders across U.S. Retail Markets Servicing and requires a deep understanding of the business priorities. You will spend a majority of your time planning and executing complex research, while also partnering with stakeholders as a thought leader in guiding strategic decisions. This role will partner with our operations, analytics, product, and design teams to shape the servicing experience across customers, frontline representatives, and independent agents. • *This position may have in-office requirements depending on candidate location.** The role: In this role, you will produce insights that will support key priorities within our Servicing organization to help drive the strategy and optimize experiences for our customers, frontline employees, independent agents, and digital capabilities. Key Responsibilities: • Lead the Servicing research agenda, which includes managing stakeholders, prioritizing work utilizing the USRM business priorities, as well as working alongside and mentoring junior researchers • Spearhead custom, unique and highly complex research initiatives to inform our servicing strategies, directly impacting our user experiences and driving business outcomes • Champion our end-users by seamlessly integrating insights from diverse sources, including primary and secondary research, industry news, and operational data Forge high-trust partnerships with colleagues across multiple teams and departments, fostering collaboration and innovation • Be a recognized expert within the organization utilize expert-level knowledge to train others in user research methodologies and educate stakeholders on best practices and standards • Lead high-visibility research projects, collaborating closely with key stakeholders such as Insights & Solutions, Design, Product Solutions, and more • Influence business partners to act on research insights by providing clear, actionable recommendations and relevant business context • Communicate findings with clarity and impact, tailoring your message for senior and executive-level stakeholders • Embrace diversity of perspective and foster effective collaboration with cross-functional teams to achieve shared goals. Qualifications: • 8+ years of Market Research experience in a corporate agile setting, • Bachelor's degree in Market Research, Marketing, Business, Economics, Statistics or related field; or 6+ years of Market Research experience with Master's degree; or 3+ years of Market Research with a PhD • Expertise in a wide range of qualitative and quantitative research methods, including surveys, competitive benchmarking, focus groups, and in-depth interviews • Exceptional communication skills, adept at translating data into actionable insights both verbally and in writing • Expertise in data-driven storytelling, transforming raw data into compelling narratives and visualizations Expertise in databases, querying tools, and statistical programs such as SAS, SPSS, R, MarketSight, Displayr • Commitment to ongoing learning and staying current with industry techniques and tools • Strong organizational, analytical, critical thinking, and team-building abilities • Proven track record of effective collaboration with cross-functional teams • Proficient in Microsoft Office applications (Word, Excel, PowerPoint) What Sets You Apart: • Proven ability to drive strategic, data-driven decision-making • Experience in setting research priorities and aligning them with business needs • Ability to balance long-term strategic research with ongoing business performance measurement • Strong storytelling skills to translate research into compelling narratives for stakeholder buy-in Qualifications • Bachelor's degree with at least 7-10 years of business experience applying market research and database marketing analysis to business planning. Advanced business degree preferred. • Broad knowledge of different types of marketing research, including the benefits and limitations of each. • Demonstrated ability to interpret complex research results, apply them to business issues, and make recommendations for action. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco