Liberty Information Technology Limited

Liberty Information Technology Limited

6 open positions available

2 locations
1 employment type
Actively hiring
Full-time

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Liberty Information Technology Limited

Enterprise Data Governance Leader

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Compensation$143K - 177K a year

Lead and shape enterprise data governance strategies, implement policies and standards, and drive cross-functional initiatives to ensure data quality and compliance. | Extensive experience in data governance, stewardship, metadata, and data quality programs, with leadership in complex domains, and strong communication and strategic skills. | Description Our Department: Introduction to Enterprise Data & Data Science (ED&DS) As we look toward the future, it's clear that data will be the cornerstone of our industry. The market leaders will be those who can manage and utilize data at scale reliably, securely, and intelligently. Capitalizing on data is a strategic imperative for all business units and functions at Liberty Mutual. The Enterprise Data & Data Science (ED&DS) department's purpose is to optimize the return on our data and data science investments through common capabilities and services. We achieve this through a federated operating model supporting over 1,000 Data and Data Science professionals. In this role, you will join a team of Data and Data Science experts in ED&DS, focusing on advancing talent and governance maturity across these professionals through unified strategies, training programs, and talent practices. Our Team: How You'll Contribute Help us prepare for this future by joining the strategy team within the ED&DS department. As a leader in data governance strategy, you will help Liberty Mutual establish and mature comprehensive data governance capabilities across all business domains, through a federated governance model that enables both centralized guidance and local flexibility. You'll accomplish this by working across teams to establish clear, comprehensive, data-product-oriented data governance responsibilities, goals, and paths forward ? seeking commonality where valuable and enabling local execution as needed. This role will require strategic thinking, deep collaboration, and excitement to navigate ambiguity to build new strengths at Liberty. Responsibilities: What You'll Do • Shape the vision: Bring a strong point of view on what effective data governance looks like, grounded in industry perspective, internal context, and practical tradeoffs. Champion the evolution and adoption of our Enterprise Data Governance Playbook, ensuring alignment with compliance, risk, and business objectives. • Design our well-lit path: Define the future state where metadata and data quality are increasingly automated and AI-driven to enable trusted decisions from high-quality data products. Provide thought leadership on the path design and lead AI experimentation to prove what works. • Drive execution: Run governance like a program, with defined workstreams, clear ownership, and success measures. Help business units (BUs) make progress without unnecessary friction, executing on our standards within Liberty Mutual's data governance platforms. • Influence and align: Provide structure and clarity in moments of ambiguity, and help end circular debates by driving decisions to closure. Facilitate Data Governance leadership discussions, build alignment on key data policies, standards, and decision-making frameworks, and clear roadblocks by bringing facts, decisions, and recommendations to the right senior leaders. • Connect the dots: Actively identify where business units are solving similar problems and facilitate targeted peer connections not more meetings, but real collaboration. Help us scale these connections by partnering with our training experts to elevate and drive adoption of our standards, platforms, and best practices. • Communicate value: Ensure governance efforts are well understood, appropriately scoped, and connected to business impact. Explain the ?why? behind governance requests, set expectations, and build enterprise-wide support by telling a compelling story. What Success Looks Like: • Deep familiarity with data governance principles, tools, and practices, including experience implementing policies, procedures, and standards at scale • Demonstrated ability to balance strategic thinking with operational execution, delivering outcome-focused leadership • Solid understanding of how data is created, used, and moves through the business, so you can spot connections and help teams make smart decisions • Proven experience leading complex, cross-functional initiatives from concept through implementation • Skilled at defining, organizing, and roadmapping multiple priorities, able to identify trade-offs, drive clear prioritization, and keep things moving forward • Strong executive presence with effective influencing skills across all organizational levels • Talent for simplifying complexity and helping teams focus on what matters most This is a range posting. Candidates will be considered at the appropriate level based on experience and qualifications • Director I, Data Management (STP): $142,800- $177,000. Annual FTO days (Flexible Time Off): 20 • Director II, Data Management (STP) $163,500 - $201,500. Annual FTO days (Flexible Time Off): 20 Qualifications • Strong written and oral communication skills required • BA/BS, or relevant work experience, in Computer Science or related field preferred • MBA or advanced degree in Mathematics, Computer Science, Engineering, Economics, or other quantitative discipline strongly preferred • Familiarity with Agile practices and leading delivery in an Agile environment. • Familiarity with process management and operating model design a plus. • Director I, Data Management (STP): 7-10+ years' experience leading data governance, stewardship, metadata, and data quality programs across complex domains. • Director II: Data Management (STP) 10+ years' experience leading data governance, stewardship, metadata, and data quality programs across complex domains. • 7+ years as a managing data steward, domain data lead, or equivalent governance leadership role preferred. • 1-3 years' experience with enterprise data catalog and metadata management platforms a plus About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco Employment Type: FULL_TIME

Data Governance
Data Strategy
Stakeholder Management
Data Quality
Metadata Management
Verified Source
Posted 24 days ago
Liberty Information Technology Limited

Director I IC, Product Research

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Compensation$120K - 150K a year

Lead end-to-end management of complex technical projects, ensuring alignment, governance, and stakeholder engagement. | Requires a master's degree in a quantitative field, 7+ years of relevant experience, and proficiency with statistical software and project management tools. | Description The Property & Specialty Delivery Program Management team is seeking an accomplished Program Management Director to lead the development of our newest Direct channel Homeowners program, HMR 3. This individual contributor role will coordinate across business, data science, and technology teams to deliver exceptional value to our customers. The right candidate will ramp up quickly, work independently, move at pace, drive clarity across teams, and ensure rigorous documentation and accountability throughout the program. Key Responsibilities • Lead the end-to-end program management of a complex, multi-year technical project focused on developing new homeowners insurance rating programs within Liberty Mutual's Property and Specialty Product Delivery organization • Clearly define project scopes, deliverables, milestones, and timelines, ensuring alignment across teams • Build and maintain detailed program plans, manage execution • Implement strong governance and communication frameworks to promote transparency and stakeholder engagement across all levels of the organization • Proactively identify risks, manage dependencies, and facilitate timely resolution of issues to keep the program on track in a fast-paced, large enterprise environment • Drive accountability and ownership among cross-functional teams • Provide clear, concise, and timely status reporting and presentations to senior leadership and key stakeholders • Navigate and influence within a complex organizational matrix to maintain program momentum and remove blockers Qualifications • Master's degree or equivalent in mathematics, economics, statistics, or other quantitative field • Minimum 7 years relevant work experience, typically 10 years • PhD or equivalent research experience beneficial • Expert skills in Excel, PowerPoint, and statistical software packages (eg, SAS, Emblem) • Must have exceptional planning, analytical, decision-making, communication, and project management skills • Experience managing or leading others beneficial About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco

Project Management
Stakeholder Communication
Risk Management
Verified Source
Posted 26 days ago
Liberty Information Technology Limited

Director I IC, Product Research

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Compensation$120K - 200K a year

Lead end-to-end management of complex insurance rating programs, ensuring alignment, governance, and stakeholder engagement. | Requires a master's degree in a quantitative field, 7+ years of experience, and proficiency in project management and statistical software. | Description The Property & Specialty Delivery Program Management team is seeking an accomplished Program Management Director to lead the development of our newest Direct channel Homeowners program, HMR 3. This individual contributor role will coordinate across business, data science, and technology teams to deliver exceptional value to our customers. The right candidate will ramp up quickly, work independently, move at pace, drive clarity across teams, and ensure rigorous documentation and accountability throughout the program. Key Responsibilities • Lead the end-to-end program management of a complex, multi-year technical project focused on developing new homeowners insurance rating programs within Liberty Mutual's Property and Specialty Product Delivery organization • Clearly define project scopes, deliverables, milestones, and timelines, ensuring alignment across teams • Build and maintain detailed program plans, manage execution • Implement strong governance and communication frameworks to promote transparency and stakeholder engagement across all levels of the organization • Proactively identify risks, manage dependencies, and facilitate timely resolution of issues to keep the program on track in a fast-paced, large enterprise environment • Drive accountability and ownership among cross-functional teams • Provide clear, concise, and timely status reporting and presentations to senior leadership and key stakeholders • Navigate and influence within a complex organizational matrix to maintain program momentum and remove blockers Qualifications • Master's degree or equivalent in mathematics, economics, statistics, or other quantitative field • Minimum 7 years relevant work experience, typically 10 years • PhD or equivalent research experience beneficial • Expert skills in Excel, PowerPoint, and statistical software packages (eg, SAS, Emblem) • Must have exceptional planning, analytical, decision-making, communication, and project management skills • Experience managing or leading others beneficial About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco

Program Management
Stakeholder Communication
Risk Management
Verified Source
Posted 26 days ago
Liberty Information Technology Limited

Sourcing - Enterprise Data Governance Leader

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Compensation$140K - 226K a year

Lead and mature enterprise data governance capabilities through strategic planning, cross-team collaboration, and execution of governance programs aligned with business objectives. | 7-10 years coding methodology experience, 3-5 years data governance leadership, strong communication skills, advanced degree preferred, and ability to influence senior leaders. | Pay Philosophy Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. Description Our Department: Introduction to Enterprise Data & Data Science (ED&DS) As we look toward the future, it's clear that data will be the cornerstone of our industry. The market leaders will be those who can manage and utilize data at scale-reliably, securely, and intelligently. Capitalizing on data is a strategic imperative for all business units and functions at Liberty Mutual. The Enterprise Data & Data Science (ED&DS) department's purpose is to optimize the return on our data and data science investments through common capabilities and services. We achieve this through a federated operating model supporting over 1,000 Data and Data Science professionals. In this role, you will join a team of Data and Data Science experts in ED&DS, focusing on advancing talent and governance maturity across these professionals through unified strategies, training programs, and talent practices. Our Team: How You'll Contribute Help us prepare for this future by joining the strategy team within the ED&DS department. As a leader in data governance strategy, you will help Liberty Mutual establish and mature comprehensive data governance capabilities across all business domains, through a federated governance model that enables both centralized guidance and local flexibility. You'll accomplish this by working across teams to establish clear, comprehensive, domain-oriented data governance responsibilities, goals, and paths forward - seeking commonality where valuable and enabling local execution as needed. This role will require strategic thinking, deep collaboration, and excitement to navigate ambiguity to build new strengths at Liberty. Responsibilities: What You'll Do • Shape the vision: Bring a strong point of view on what effective data governance looks like, grounded in industry perspective, internal context, and practical tradeoffs. Champion the evolution and adoption of our Enterprise Data Governance Playbook, ensuring alignment with compliance, risk, and business objectives. • Drive execution: Run governance like a program, with defined workstreams, clear ownership, and success measures. Help business units (BUs) make progress without unnecessary friction, executing on our standards within Liberty Mutual's data governance platforms. • Influence and align: Provide structure and clarity in moments of ambiguity, and help end circular debates by driving decisions to closure. Facilitate Data Governance leadership discussions, build alignment on key data policies, standards, and decision-making frameworks, and clear roadblocks by bringing facts, decisions, and recommendations to the right senior leaders. • Connect the dots: Actively identify where business units are solving similar problems and facilitate targeted peer connections-not more meetings, but real collaboration. Help us scale these connections by partnering with our training experts to elevate and drive adoption of our standards, platforms, and best practices. • Communicate value: Ensure governance efforts are well understood, appropriately scoped, and connected to business impact. Explain the "why" behind governance requests, set expectations, and build enterprise-wide support by telling a compelling story. What Success Looks Like: • Deep familiarity with data governance principles, tools, and practices, including experience implementing policies, procedures, and standards at scale • Demonstrated ability to balance strategic thinking with operational execution, delivering outcome-focused leadership • Solid understanding of how data is created, used, and moves through the business, so you can spot connections and help teams make smart decisions. • Proven experience leading complex, cross-functional initiatives from concept through implementation • Skilled at defining, organizing, and roadmapping multiple priorities-able to identify trade-offs, drive clear prioritization, and keep things moving forward • Strong executive presence with effective influencing skills across all organizational levels • Talent for simplifying complexity and helping teams focus on what matters most This is a range posting. Candidates will be considered at the appropriate level based on experience and qualifications • Director I, Data Management (STP): $139,500- $197,500. Annual FTO days (Flexible Time Off): 20 • Director II, Data Management (STP) $160,500 - $226,000. Annual FTO days (Flexible Time Off): 20 Qualifications • Strong written and oral communication skills required • Experience in communicating recommendations to senior business leaders preferred • BA/BS, or relevant work experience, in Computer Science or related field preferred • MBA or advanced degree in Mathematics, Computer Science, Engineering, Economics, or other quantitative discipline strongly preferred • 7-10 years of experience working in coding methodologies and design principles, particularly in open source tools and technology • 3-5 years in data governance leadership strongly preferred • Ability to work EST About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco

Data governance
Strategic leadership
Cross-functional collaboration
Program management
Communication with senior leaders
Data policies and standards
Roadmapping and prioritization
Verified Source
Posted 5 months ago
Liberty Information Technology Limited

Digital Experience Director, Marketing

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Compensation$150K - 200K a year

Lead digital transformation and strategy for agent-facing platforms, manage cross-functional teams, and drive marketing technology initiatives. | 10+ years of marketing leadership experience, strong project management, knowledge of insurance or service marketing, and ability to lead complex digital initiatives. | Description Digital Experience Director Are you passionate about transforming the digital landscape and making a real impact for thousands of independent insurance agents? Liberty Mutual is looking for a visionary leader who thrives at the intersection of strategy, technology, and marketing. As our Digital Experience Director, you'll have the opportunity to shape the future of agent-facing digital platforms, driving innovation and elevating experiences through cutting-edge MarTech solutions. If you're energized by big challenges, collaboration, and the chance to leave your mark on an industry leader, we invite you to consider joining our dynamic team. We welcome applicants from across the U.S., with a preference for those located in Seattle, WA or Boston, MA. As our Digital Experience Director, you will: • Develop and execute both short- and long-term strategies to improve digital agent experiences, leveraging your strong background in complex digital ecosystems and B2B environments. • Serve as a trusted consultant and thought partner to senior leadership, translating marketing needs into actionable technology requirements by partnering with Product Owners, IT, and user experience specialists. • Collaborate closely with digital marketing, content, creative, and research teams to bring marketing strategies to life across our web properties, utilizing your familiarity with sophisticated content management systems and web design principles. • Advance personalization and behavioral automation across platforms, applying your experience in data-driven decision-making and test-and-learn methodologies. • Guide cross-functional teams in agile settings, navigating matrixed organizational structures to gain buy-in and ensure alignment on strategic digital initiatives. • Lead a highly skilled team focused on advancing email marketing capabilities through Salesforce Marketing Cloud, developing best practices and efficient operational processes. • Measure and communicate the impact of digital initiatives using advanced analytics tools, crafting clear and compelling stories for stakeholders to drive business results. • Foster a collaborative, innovative team culture, supporting talent development and encouraging a fun, dynamic work environment. Ideal Candidate: You'll thrive in this role if you have a proven track record of driving digital transformation, influencing decision-makers in complex organizations, and leading teams to deliver exceptional work. Experience working in fast-paced, agile environments and bringing together marketing, technology, and design is essential. Strong communication, critical thinking, and stakeholder management skills are key, along with the ability to juggle multiple initiatives and priorities Qualifications • Bachelor's degree (with a concentration in Marketing, Business Administration or Communications preferred) or equivalent experience required. MBA highly desired. 10+ years of relevant and progressively more responsible experience in a marketing-driven organization, to include proven management background. • Knowledge of Liberty Mutual's products and marketing efforts is preferred. • Requires extensive theoretical, practical and industry knowledge. • Have thorough understanding of customer segmentation and management techniques, as well as the business and products supported and the regulations impacting them. • Proven ability to integrate marketing strategies and programs across multiple sectors. • Experience within Insurance or other service-marketing industries that use multiple sales channels. • Strong project management skills. • Strong analytical, communication, problem-solving and interpersonal skills. • Solid knowledge of relevant technologies. • Budget management experience preferred. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco

Digital strategy
Marketing technology (MarTech)
Team leadership
Project management
Salesforce Marketing Cloud
Data-driven decision making
Agile methodologies
Stakeholder management
Verified Source
Posted 5 months ago
Liberty Information Technology Limited

Program Manager, Marketing Insights

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Compensation$120K - 160K a year

Lead and execute complex market and user research projects to inform servicing strategies, mentor junior researchers, and collaborate with cross-functional teams to drive business outcomes. | 8+ years of market research experience in a corporate agile setting, expertise in qualitative and quantitative research methods, strong communication skills, and proficiency with statistical tools. | Description Come join the Experience Research team, part of the Experience organization within US Retail Markets! The Experience Research team is home to talented market researchers and user experience researchers who work together to support the US Retail Markets functions and priorities. Our team's mission is to understand our prospects, customers, agents, better than anyone in the industry to guide decision-making, strategy, and create competitive advantage. We are seeking a dynamic and data-driven Principal Researcher to join our Experience Research team focusing on the Servicing experience. This role engages with senior stakeholders across U.S. Retail Markets Servicing and requires a deep understanding of the business priorities. You will spend a majority of your time planning and executing complex research, while also partnering with stakeholders as a thought leader in guiding strategic decisions. This role will partner with our operations, analytics, product, and design teams to shape the servicing experience across customers, frontline representatives, and independent agents. • *This position may have in-office requirements depending on candidate location.** The role: In this role, you will produce insights that will support key priorities within our Servicing organization to help drive the strategy and optimize experiences for our customers, frontline employees, independent agents, and digital capabilities. Key Responsibilities: • Lead the Servicing research agenda, which includes managing stakeholders, prioritizing work utilizing the USRM business priorities, as well as working alongside and mentoring junior researchers • Spearhead custom, unique and highly complex research initiatives to inform our servicing strategies, directly impacting our user experiences and driving business outcomes • Champion our end-users by seamlessly integrating insights from diverse sources, including primary and secondary research, industry news, and operational data Forge high-trust partnerships with colleagues across multiple teams and departments, fostering collaboration and innovation • Be a recognized expert within the organization utilize expert-level knowledge to train others in user research methodologies and educate stakeholders on best practices and standards • Lead high-visibility research projects, collaborating closely with key stakeholders such as Insights & Solutions, Design, Product Solutions, and more • Influence business partners to act on research insights by providing clear, actionable recommendations and relevant business context • Communicate findings with clarity and impact, tailoring your message for senior and executive-level stakeholders • Embrace diversity of perspective and foster effective collaboration with cross-functional teams to achieve shared goals. Qualifications: • 8+ years of Market Research experience in a corporate agile setting, • Bachelor's degree in Market Research, Marketing, Business, Economics, Statistics or related field; or 6+ years of Market Research experience with Master's degree; or 3+ years of Market Research with a PhD • Expertise in a wide range of qualitative and quantitative research methods, including surveys, competitive benchmarking, focus groups, and in-depth interviews • Exceptional communication skills, adept at translating data into actionable insights both verbally and in writing • Expertise in data-driven storytelling, transforming raw data into compelling narratives and visualizations Expertise in databases, querying tools, and statistical programs such as SAS, SPSS, R, MarketSight, Displayr • Commitment to ongoing learning and staying current with industry techniques and tools • Strong organizational, analytical, critical thinking, and team-building abilities • Proven track record of effective collaboration with cross-functional teams • Proficient in Microsoft Office applications (Word, Excel, PowerPoint) What Sets You Apart: • Proven ability to drive strategic, data-driven decision-making • Experience in setting research priorities and aligning them with business needs • Ability to balance long-term strategic research with ongoing business performance measurement • Strong storytelling skills to translate research into compelling narratives for stakeholder buy-in Qualifications • Bachelor's degree with at least 7-10 years of business experience applying market research and database marketing analysis to business planning. Advanced business degree preferred. • Broad knowledge of different types of marketing research, including the benefits and limitations of each. • Demonstrated ability to interpret complex research results, apply them to business issues, and make recommendations for action. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco

Market Research
Qualitative and Quantitative Research Methods
Data Analysis (SAS, SPSS, R)
Stakeholder Management
Strategic Decision Making
Communication and Storytelling
Microsoft Office
Verified Source
Posted 7 months ago

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