Liberty Information Technology Limited

Compensation

Full Description

Description Digital Experience Director Are you passionate about transforming the digital landscape and making a real impact for thousands of independent insurance agents? Liberty Mutual is looking for a visionary leader who thrives at the intersection of strategy, technology, and marketing. As our Digital Experience Director, you'll have the opportunity to shape the future of agent-facing digital platforms, driving innovation and elevating experiences through cutting-edge MarTech solutions. If you're energized by big challenges, collaboration, and the chance to leave your mark on an industry leader, we invite you to consider joining our dynamic team. We welcome applicants from across the U.S., with a preference for those located in Seattle, WA or Boston, MA. As our Digital Experience Director, you will: • Develop and execute both short- and long-term strategies to improve digital agent experiences, leveraging your strong background in complex digital ecosystems and B2B environments. • Serve as a trusted consultant and thought partner to senior leadership, translating marketing needs into actionable technology requirements by partnering with Product Owners, IT, and user experience specialists. • Collaborate closely with digital marketing, content, creative, and research teams to bring marketing strategies to life across our web properties, utilizing your familiarity with sophisticated content management systems and web design principles. • Advance personalization and behavioral automation across platforms, applying your experience in data-driven decision-making and test-and-learn methodologies. • Guide cross-functional teams in agile settings, navigating matrixed organizational structures to gain buy-in and ensure alignment on strategic digital initiatives. • Lead a highly skilled team focused on advancing email marketing capabilities through Salesforce Marketing Cloud, developing best practices and efficient operational processes. • Measure and communicate the impact of digital initiatives using advanced analytics tools, crafting clear and compelling stories for stakeholders to drive business results. • Foster a collaborative, innovative team culture, supporting talent development and encouraging a fun, dynamic work environment. Ideal Candidate: You'll thrive in this role if you have a proven track record of driving digital transformation, influencing decision-makers in complex organizations, and leading teams to deliver exceptional work. Experience working in fast-paced, agile environments and bringing together marketing, technology, and design is essential. Strong communication, critical thinking, and stakeholder management skills are key, along with the ability to juggle multiple initiatives and priorities Qualifications • Bachelor's degree (with a concentration in Marketing, Business Administration or Communications preferred) or equivalent experience required. MBA highly desired. 10+ years of relevant and progressively more responsible experience in a marketing-driven organization, to include proven management background. • Knowledge of Liberty Mutual's products and marketing efforts is preferred. • Requires extensive theoretical, practical and industry knowledge. • Have thorough understanding of customer segmentation and management techniques, as well as the business and products supported and the regulations impacting them. • Proven ability to integrate marketing strategies and programs across multiple sectors. • Experience within Insurance or other service-marketing industries that use multiple sales channels. • Strong project management skills. • Strong analytical, communication, problem-solving and interpersonal skills. • Solid knowledge of relevant technologies. • Budget management experience preferred. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices • California • Los Angeles Incorporated • Los Angeles Unincorporated • Philadelphia • San Francisco