Lake Michigan Credit Union

Handling member inquiries, preparing deposit and loan documents, and managing banking relationships. | Experience in Premier Banking, consumer loan documentation, and strong communication skills. | Job Title:Premier Banking Specialist Primary Location:Michigan (Grand Rapids) or Florida (Central or Southwest) Employee Status: Full-Time Hourly Estimated Hours/Week:38 Remote:No % of Travel for the Position:0% About this position: LMCU is looking for a Premier Banking Specialist who will be responsible for preparing all of the deposit documents necessary for opening new Premier personal and business accounts. This role will focus on deepening member relationships by referring members and offering appropriate financial solutions and services to both individual and small business members. What you'll do: • Prepare all of the deposit documents necessary for opening new Premier personal and business accounts. Input of all the loan data into the Symitar system for any consumer loan request coming from a Premier Banking member, not limited to personal and business deposit accounts, consumer lending and home equity mortgages. • Handle day to day interaction with Premier members in answering questions related to online banking, replacing lost or compromised Premier ATM / Debit Cards, various transactions occurring on a members account, and any other Premier member questions that may come up. • Maintain up to date knowledge and may train others on products, services, departmental systems and related technology, policies and procedures. Responsible for focus and awareness of identifying, assessing and managing risk and adhering to policy and procedure acknowledgements. Participate in identifying issues of concern and keeping Department Management informed as needed. • Works directly with the member and / or Premier Banker and Department Manager to obtain related applicant and financial information or other documentation (i.e. trust documents, insurance policies, business documents, etc.) needed for new accounts or loans and servicing requests. • Prepare wire requests for Premier members and approve within wire authority. • Assist Premier Bankers with managing their pipelines, including: submitting referrals, entering opportunities, managing stages and tasks, requesting financial data on maturing loans and loans up for review. • May attend member or prospect meetings, presentations and events with a Premier Banker or independently. Will occasionally originate and open new Premier Banking relationships when the opportunity arises. What You'll Bring: You'll like this position if you are... • Three years to five years of experience in Premier (Private) Banking and experience in consumer loan documentation is required. • Bachelor's degree in business, finance or a related field of study is preferred, or associate's degree with substantial related experience. • Attention to detail is a critical component of the position. • Strong communication skills, both in verbal and written form. • Ability to communicate effectively with both internal and external members. • Experience in MS Outlook, Excel and Word. • Regular use of core banking software. What You'll Get: • Weekly Pay • Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision • Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA) • Retirement options like 401 (k) with company match. • Paid time off: Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time. • Tuition reimbursement • To see a full list of our benefit offerings - check out this helpful guide! Who We Are: We're proud of our past, thrilled with our present, and couldn't be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan. As a credit union, LMCU is a not for profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success - benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don't exist at traditional banks. It's about always doing what's best and right for our members - it guides everything we do. From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members. Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day. As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members' lifetime financial needs. You'll be encouraged to innovate and excel and we're committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals. Have additional questions about the role? You may email us at: Careers@lmcu.org. If you lack access to the internet or internet connectivity, or have a disability that hinders your ability to apply online, please choose one of the following options to obtain assistance: Call us at: (616) 242-9790 Mail your resume to: 5664 Prairie Creek Drive, Caledonia, MI 49316 Please Note: These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team, who will provide appropriate assistance to facilitate the completion of LMCU's online application. LMCU is an Equal Opportunity Employer

Create and optimize complex reports, develop data models, and apply data science techniques for strategic decision-making. | 2-5 years of experience in reporting or data analysis, advanced SQL and ETL skills, knowledge of data science and machine learning. | Job Description Primary Location:5537 Glenwood Hills Pkwy, Grand Rapids, MI 49512 Employee Status: Full-Time Workplace Type: Hybrid Who we are: At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life. About this position: LMCU is looking for a Business Intelligence Analyst to serve as the credit union's primary expert in data science and machine learning while supporting business units with complex reporting needs. This role involves creating and modifying business reports with increased complexity, including developing minor ETL workflows and small data marts. The position requires building advanced models that business units will leverage for strategic decision-making, along with optimizing queries and processes to ensure peak performance. What you'll do: • Create and modify various types of complex reports for business needs, enabling users to obtain high-level overviews or drill down into specific data aspects • Apply data science and machine learning techniques to construct advanced analytical content that helps business units make informed strategic decisions • Assess reporting requirements by collaborating with business unit representatives to understand and document their specific needs • Optimize SQL queries and evaluate reporting processes to ensure the most efficient methods are being utilized • Assist in project planning using Agile methodologies and stay current with emerging technologies in report development What you'll bring: • 2-5 years of related experience in reporting, data analysis, or similar technical roles • Two- or four-year college degree in Computer Information Systems, Computer Science, or a mathematical field of study • Advanced SQL query development and SSRS development expertise • Experience with Extract, Transform, Load (ETL) processes and data science/machine learning techniques • Excellent oral and written communication skills with the ability to effectively communicate technical concepts to diverse audiences • Strong listening skills and attention to detail, with the ability to understand complex requirements and ask appropriate clarifying questions • Proficiency in computer operations and commitment to staying current with technological advances in the reporting field What you'll get: • All Employees: weekly pay and retirement savings options. • Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement. • To see a full list of our benefit offerings, check out this helpful guide! Have additional questions about the role? Email the Talent Acquisition Team at: Careers@lmcu.org. If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to 5664 Prairie Creek Drive, Caledonia, MI 49316. LMCU is an Equal Opportunity Employer

Support and maintain PC and network systems, troubleshoot hardware and software issues, and assist with IT projects. | 2-5 years of IT support experience, certifications like A+ or Network+, proficiency with Windows OS and network troubleshooting. | Primary Location: Grand Rapids, MI Employee Status: Full-Time Workplace Type: On-Site Who we are: At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life. About this position: The PC Analyst role is responsible for keeping the network computing systems operating efficiently and assure that computing standards are implemented and enforced; extend IS support services to staff and members both in person and remotely. This role performs operational tasks directly related to the Credit Union's PC equipment and account processing system. What You'll Do: • Installs, supports, and manages software and hardware devices (including inventory management/tracking and licensing). Responds to and develops solutions for component failures and complex technical problems in all of these areas to deliver a sound and stable computing infrastructure. • Consults with Information Systems management and other personnel to assure that IS standards for control, security and data recoverability are understood and followed; coordinates with other IS staff to assure that appropriate IS computing standards are implemented and maintained; manages software upgrades to assure compliance with standards and control procedures. • Participates in team and individual projects including new location setups. • Provides Tier II Helpdesk support to LMCU personnel. • Collaborates with IS Network systems staff to support the following computing components PC/LAN workstations, WAN communications links, printers, telephony equipment, and peripheral devices. What You'll Bring: • Two to five years of similar or related experience. A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours. • A+ or Network+ certification is highly preferred. • Experience in PC usage and hardware/software support. • Experience with Active Directory, DNS, PC Imaging Software, Helpdesk ticketing system. • Current windows OS experience a plus. Some physical work is required. • Ability to diagnose problems over a WAN in remote locations. • Must be able to install, troubleshoot, and support personal computers, Windows, network and data communications software and hardware. • Proficient in Antivirus, diagnosing faulty hardware and software, software installation locally and remotely. Must be familiar with Office Productivity Suite and able to work trouble tickets. What you'll get: • All Employees: weekly pay and retirement savings options. • Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement. • To see a full list of our benefit offerings, check out this helpful guide! Have additional questions about the role? Email the Talent Acquisition Team at: Careers@lmcu.org If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to 5664 Prairie Creek Drive, Caledonia, MI 49316. LMCU is an Equal Opportunity Employer

Design, implement, and evaluate learning and development programs aligned with business goals to enhance employee capabilities and organizational performance. | Requires 3+ years in training or organizational development, bachelor's degree, preferred train-the-trainer certification, LMS proficiency, and strong communication skills. | Job Title:Organizational Talent Development Consultant Primary Location: Grand Rapids, MI Employee Status: Full Time Remote:Hybrid Schedule. 3 days in the office with Mondays, and Fridays remote. Travel for this Position:Occasional travel to other facilities in and out of state may be required up to 4 times per year, as well as occasional in town travel to other facilities may be required. What You'll Get: (note varied offerings based on role and hours) Weekly Pay Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA) Retirement options like 401 (k) with company match and pension. Paid time off: Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time. Tuition reimbursement To see a full list of our benefit offerings - check out this helpful guide! About this position: LMCU is looking for an Organizational Talent Development Consultant who is responsible for enhancing the skills, knowledge, and capabilities of our workforce at the credit union. This role will assist in designing and implementing comprehensive learning and development programs that align with our business goals and support the career growth of our employees throughout the organization. What you'll do: Assess credit union learning and development needs by consulting with strategic business partners ensuring alignment with business objectives to positively impact organizational performance. Be responsible for the development, planning, implementation, and evaluation of training and development solutions to enhance capabilities, knowledge, performance, and skills of employees, both individual contributors and leaders, in a variety of formats and offerings. Conduct regular research on industry trends and best practices to continuously enhance the learning and development programs offered. Support the talent calibration process at the system level, and create enterprise profiles of talent strengths and opportunities, succession bench strength, and retention strategies. Assist in the monitoring and measuring the effectiveness of training and development programs and communicating the findings to key stakeholders. Integrate analytics and impact metrics to guide and drive future organizational effectiveness, and talent management strategies, capabilities, and initiatives. Ensure appropriate assessments/measurements are in place to manage impact and effectiveness of organizational processes, programs, and initiatives. What You'll Bring: Three or more years of similar or related experience within Training or Organizational Development. Bachelor's degree in Business, Data Analytics or a related field of study. Certification in train-the-trainer is preferred. Working knowledge of adult learning principles and instructional design methodologies as well as emerging trends in learning and development. Proficiency in Learning Management systems (LMS) and e-learning platforms. Demonstrated ability to work collaboratively with cross-functional teams. Excellent written and verbal communication skills. Who We Are: We're proud of our past, thrilled with our present, and couldn't be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan. As a credit union, LMCU is a nonprofit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success - benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don't exist at traditional banks. It's about always doing what's best and right for our members - it guides everything we do. From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members. Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day. As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members' lifetime financial needs. You'll be encouraged to innovate and excel and we're committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals. Have additional questions about the role? You may email us at: Careers@lmcu.org. If you lack access to the internet or internet connectivity, or have a disability that hinders your ability to apply online, please choose one of the following options to obtain assistance: Call us at: (616) 242-9790 Mail your resume to: 5664 Prairie Creek Drive, Caledonia, MI 49316 Please Note: These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team, who will provide appropriate assistance to facilitate the completion of LMCU's online application. LMCU is an Equal Opportunity Employer