Kong

Coach and support customers throughout their lifecycle to maximize the value of Kong's solutions, collaborating with sales and product teams. | Experience in customer-facing technical environments, understanding of cloud native technologies, APIs, and microservices, with strong communication skills. | Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About The Role You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment. As a member of the CX team you will act as a champion for our most critical asset, our customers. You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful. In this role you will work alongside the US sales teams and will have the opportunity to build a large portfolio of Customers. This is an incredibly exciting role at the forefront of technology. You will not only be building strong relationships with key customers, you will be pioneering the approach to managing customers by leveraging self service technology and re-usable assets to maximize the value Kong can provide. What You Will Be Doing: Coach customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes. Inspire customers to create an AI, API optimized vision for their future; with your partnership and Kong’s solution as a pivotal part of the path ahead. Co-Define what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why. Work with Sales and Product teams to ensure Kong customers are getting the most out of the solution. Help innovate tooling and processes to make you and your team more efficient. Work on innovative and cutting edge customer projects. Become an SME on Kong products and technologies, taking that knowledge and applying it to real world usage. Collaborate with other peers, business partners and groups. The Successful Candidate Will: Have a builder’s mentality, seeking to find solutions to complex problems that will make life better for Kong customers and internal teams alike. Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques. Have passion and determination about Kong’s technology and growing customer base. Be a self starter with strong organizational skills to drive effective customer outcomes. Have a good understanding of complex technology environments. Have great self awareness and strong communication skills. Bring proven experience in customer-facing, technically advanced environments via SaaS, Open Source and/or Infrastructure software companies. Have a solid understanding of Cloud Native and the technologies that make it work; (Containers, Kubernetes, Microservices) as well as have a foundational understanding of APIM. Understand the value of DevOps, CI/CD and Cloud Computing IaaS About Kong: Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.

Own and execute the end-to-end growth strategy for Kong's developer-focused products, leading a cross-functional team to optimize activation, conversion, and monetization. | Extensive experience in growth or product leadership, especially for developer or SaaS platforms, with proven results in scaling technical products and collaborating with engineering teams. | Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. Kong is building the future of AI connectivity, empowering developers to connect, secure, and scale their applications with speed and intelligence. We’re looking for a strategic and execution-driven Head of Product Growth to lead the next chapter of Kong’s product-led growth (PLG) and product-led sales (PLS) journey across Kong’s AI Management, API Management, Metering and Billing, Insomnia, and other emerging self-service products. As the Head of Product Growth, you’ll own the end-to-end growth strategy — from first-touch activation to expansion and monetization — ensuring developers can start, succeed, and scale with Kong autonomously. You’ll lead a cross-functional growth organization encompassing product, design, analytics, and growth operations, and partner closely with Sales, Marketing, and Customer Success to connect the self-serve and enterprise motions. This is a high-impact executive role reporting to the SVP of Product, shaping how Kong reaches and converts the next generation of customers through frictionless, product-led experiences. What You’ll Own: Growth Strategy & Vision :Define the long-term growth strategy for Kong’s self-serve and hybrid motions across Konnect, Insomnia, and future product surfaces. Establish the metrics, experiments, and systems that scale developer adoption and conversion into enterprise value. Leadership & Team Development :Build and lead a world-class growth organization — spanning growth PMs, analysts, designers, and lifecycle marketers. Foster a culture of experimentation, rigor, and measurable outcomes. End-to-End Funnel Ownership: Own the activation, conversion, and expansion funnels across the platform. Partner with Product, Design, and Data Science to identify friction points, improve time-to-value, and optimize the self-serve journey through data-driven insights and testing. Cross-Functional Growth Enablement: Drive alignment between Product, Sales, Marketing, and Customer Success to deliver a seamless transition from self-serve to enterprise engagement. Define and refine PQL (product-qualified lead) and PQE (product-qualified expansion) frameworks that link usage to revenue. Experimentation & Monetization: Lead the roadmap for pricing, packaging, and in-product experimentation. Use a data-informed approach to test monetization models, evaluate freemium vs. paid conversion levers, and drive ARR growth through scalable product experiences. Operational Excellence: Run weekly and monthly growth reviews with executive stakeholders. Maintain clear visibility into funnel performance, cohort retention, and ROI on growth initiatives. Translate insights into actionable cross-org priorities. Self-Serve Assist & In-Product Guidance:Oversee the evolution of Kong’s in-product assist experiences — from chat guidance to contextual help — ensuring users can resolve friction in real time. Use insights from assist interactions to drive upstream product and UX improvements. You’ll Thrive in This Role If You: Have 15+ years of experience in growth or product leadership roles, including at least 5 years leading multi-disciplinary growth teams at scale. Have owned the activation, conversion, and monetization funnels for a technical or developer-focused product and can point to specific, measurable results. Are adept at aligning data, design, and product strategy to deliver consistent, compounding growth. Can collaborate credibly with engineering teams and understand developer workflows, APIs, and infrastructure products. Have executive-level experience influencing GTM strategy, working directly with Sales and Marketing to integrate PLG and PLS motions. Thrive in an environment with high autonomy, high visibility, and a mandate for measurable impact. Bonus: You’ve led growth for B2B SaaS or developer platforms (APIs, cloud infra, AI tools), understand how to move between self-serve, assisted & enterprise motions seamlessly. About Kong: Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become “API-first” and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity, build securely, and accelerate time to market. For more information about Kong, please visit www.konghq.com or follow us on X @thekonginc.

Plan, coordinate, and execute large-scale GTM enablement programs, drive adoption of AI-powered enablement platforms, manage communications, timelines, and stakeholder alignment, and measure program impact globally. | 5-7+ years in program management or sales enablement, experience delivering programs on time with measurable outcomes, familiarity with GTM enablement and AI tools, strong collaboration and communication skills, and experience working with global teams. | Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the Role We are seeking a highly organized and detail-oriented Senior Program Manager (P4) to join Kong’s GTM Enablement team. This role will serve as the program driver, ensuring enablement initiatives are delivered on time, on scope, and with measurable business impact. Reporting to the Director, GTM Enablement Strategy & Programs, you will partner closely with peers in content development, instructional design and field enablement while planning, coordinating, and executing large-scale enablement programs. You will also support the ongoing rollout of our new enablement platform, driving adoption of AI-powered tools (e.g., coaching, Agent Q&A, content surfacing) and gathering feedback to improve effectiveness across global GTM teams. What You’ll Do Program Management & Delivery > Support planning & drive delivery of enablement programs (onboarding, methodology rollouts, product readiness, certifications) aligned to GTM priorities. Communications > Create and manage all internal communications for the GTM team, including the weekly newsletter. Timeliness & Coordination > Manage timelines, milestones, and cross-functional dependencies; escalate risks early to keep initiatives on track. Avanti (Letter.ai) > Lead adoption and optimization of our new Ai driven enablement platform; collect feedback and coordinate data driven improvements to maximize ROI and field productivity. Stakeholder Management > Partner with Sales, Marketing, Product, RevOps, IT, and People Team, etc to align initiatives and ensure smooth handoffs. Measurement & Reporting > Track program adoption, completion, and usage metrics (e.g., time-to-ramp, training participation, pipeline impact). Change Management > Coordinate communications, training schedules, and enablement calendars to ensure smooth rollout and reinforcement. Continuous Improvement > Identify and implement process improvements to scale enablement programs globally. What We’re Looking For 5-7+ years of experience in program management, sales enablement, or GTM operations. Proven ability to deliver programs on time with measurable outcomes. Experience with GTM enablement and AI tools Strong cross-functional collaboration skills; able to influence without direct authority. Analytical mindset with experience building dashboards or reports on adoption and impact. Excellent communication and coordination skills; comfortable presenting updates to leadership. Experience working with global teams across time zones. Why Join Us Kong is home to highly regarded Enablement and Sales Leaders who are driving a vision to develop the next best sales program in the software industry Be part of a growing GTM Enablement team that directly impacts revenue performance. Collaborate with peers in enablement and cross-functionally while driving program execution and timeliness. Contribute to the future of AI-driven enablement through the rollout of Avanti and other next-gen platforms. Deliver high-visibility programs that support the growth and success of Kong’s global GTM organization. About Kong: Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become “API-first” and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity, build securely, and accelerate time to market. For more information about Kong, please visit www.konghq.com or follow us on X @thekonginc.

Manage a portfolio of customers to drive adoption and value realization of API and cloud technologies while collaborating with sales and product teams. | Strong organizational and communication skills, experience in SaaS or infrastructure software, understanding of cloud native technologies, and ability to manage customer lifecycle and engagement. | Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the role: You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment. As a member of the CX team you will act as a champion for our most critical asset, our customers. You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful. In this role you will work alongside the US and LATAM sales teams and will have the opportunity to build a large portfolio of Customers. This is an incredibly exciting and challenging role at the forefront of technology, requiring someone with very strong organizational and communication skills. You will not only be building strong relationships with key customers, you will be pioneering the approach to managing customers by leveraging self service technology and re-usable assets to maximize the value Kong can provide. Working at Kong presents a unique opportunity to help to modernize enterprise software and learn about how businesses run in the digital age. Above all you’ll be acting as a stellar teammate for the rest of Kong. What you will be doing: Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes Defining what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why Working with Sales and Product teams to ensure our customers are getting the most out of the solution Helping innovate our tooling and processes to make you and your team more efficient Working on innovative and cutting edge customer projects Learning our products and technologies, taking that knowledge and applying it to real world usage Collaborating with other peers, business partners and groups. Representing not only yourself and the rest of your team but all of Kong and other exciting tasks you may identify to grow our company The successful candidate will: Have a builder’s mentality, seeking to find solutions to complex problems that will make life better for our customers and Kong Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques Have passion and determination about our technology and our customers Be a self starter with strong organizational skills to drive effective customer outcomes Have a good understanding of complex technology environments Have great self awareness and strong communication skills Ideally have prior experience of a similar role within SaaS, Open Source and/or Infrastructure software companies Have a solid understanding of Cloud Native and the technologies that make it work (Containerization, Kubernetes, Microservices) as well as have a have a foundational understanding of APIM Finally, understands the value of DevOps, CI/CD and Cloud Computing IaaS About Kong: Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become “API-first” and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity, build securely, and accelerate time to market. For more information about Kong, please visit www.konghq.com or follow us on X @thekonginc.