Kong

Lead and guide customer technical journeys involving API solutions, architecture, and implementation, ensuring successful deployment and adoption. | Over 8 years of technical experience with API management, cloud infrastructure, Kubernetes, programming, and support in a customer-facing role. | Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. Location: Remote United States Travel: Remote with 10-25% travel expectations For this role, we are looking for a US Citizen who can support Government/Public Sector Customers About the role: We are looking for a Staff Solutions Architect to join the growing Professional Services team at Kong. As a Staff Solutions Architect, you will be responsible for leading and guiding our customers throughout their technical journey with Kong, ensuring they receive the utmost value from their investment in our products. You'll serve as a technical advisor to many of our enterprise customers, consulting their teams through the architecture, implementation, deployment, and rollout phases of Kong technology and setting them up for long-term success. The work you do is instrumental in driving the adoption, overall satisfaction, and retention of our customers. In this role, you will interface and collaborate with a variety of peers and partners as well as everyone in the customer environment from Developers to Executives, representing Kong culture and values every day. Apart from driving the successful delivery of customer-facing engagements, you will also with working and collaborating closely with Kong’s different cross-functional teams(Product, Engineering, Customer Success, CRE, and others). Working at Kong presents a unique opportunity to combine that challenge with the chance to help modernize enterprise software and learn about how businesses run in the digital age. What's in it for you? This is an opportunity to work on cutting-edge, innovative customer projects involving new and exciting technology with diverse people all over the world. The knowledge you gain on our products and customer use cases will be applied to real-world usage and contribute to the continued innovation and enhancement of our technology. As a valuable member of the Kong professional services team, the work you do will be critical to our growth and success. You’ll be given thought leadership to help define what ‘good’ looks like in terms of production deployments, what is recommended, and why. What we are looking for: 8+ years of relevant within professional services/support or other custom facing hands on technical role Hands-on implementation experience with API gateway and/or API integrations in customer environments Infrastructure build experience with virtual machines or Containers using Kubernetes Knowledge of DevOps, Security fundamentals, & Networking fundamentals Proficient in Linux environments including Cloud and Development tooling Kubernetes proficiency/ experience Experience with major cloud providers such as GCP, AWS, and Azure Experience with application development is preferred Prior experience working in the Open Source space and/or API Management or other Middleware/SaaS software companies Software development experience in one or more programming languages such as Java, Python, or Lua A strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision Excellent communication skills and an ability to concisely explain complex technical issues and solutions Passion and determination for technology Team-oriented nature with an enjoyment for collaboration Self-awareness and strong communication skills are a must Exceptional organizational and change management skills with an ability to manage competing client demands Proven team player, and team builder who loves to work in a fast-growing and roll up their sleeves in a dynamic environment and can keep pace with constant change. Ability to travel to customer and Kong locations as needed (post-COVID) What you will be doing Helping customer(s) across their entire full API lifecycle journey. Such engagements often involve remote preparation, and leading technical workshops for customer architects, developers, security and operations teams. You will be responsible for building end to end solution architecture, solutions, addressing technical challenges, and providing hands-on technical implementation and configuration assistance across the Kong technology suite of products. Engaging with customers on billable projects, guiding them through the installation and implementation of Kong solutions in their environment. Lead customer discussions, driving outcome-based professional services and providing technical thought leadership across the customer adoption journey Collaborating internally with our Product Engineering, Customer Success, and Sales teams to ensure our customers are getting the most value out of their Kong solutions. Building tooling for another team or the wider company to help us push our technical boundaries and improve our ability to deliver consistently with high-quality Writing or editing technical documentation and knowledge base articles, including reference architecture materials, blogs, and design patterns based on customer experiences Producing tooling, informational documents/ white papers, and other marketing content. And any additional tasks required by manager Above all, you’ll be acting as a stellar teammate for the rest of Kong About Kong: Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become “API-first” and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity, build securely, and accelerate time to market. For more information about Kong, please visit www.konghq.com or follow us on X @thekonginc.

Plan, coordinate, and execute large-scale GTM enablement programs, drive adoption of AI-powered enablement platforms, manage communications, timelines, and stakeholder alignment, and measure program impact globally. | 5-7+ years in program management or sales enablement, experience delivering programs on time with measurable outcomes, familiarity with GTM enablement and AI tools, strong collaboration and communication skills, and experience working with global teams. | Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the Role We are seeking a highly organized and detail-oriented Senior Program Manager (P4) to join Kong’s GTM Enablement team. This role will serve as the program driver, ensuring enablement initiatives are delivered on time, on scope, and with measurable business impact. Reporting to the Director, GTM Enablement Strategy & Programs, you will partner closely with peers in content development, instructional design and field enablement while planning, coordinating, and executing large-scale enablement programs. You will also support the ongoing rollout of our new enablement platform, driving adoption of AI-powered tools (e.g., coaching, Agent Q&A, content surfacing) and gathering feedback to improve effectiveness across global GTM teams. What You’ll Do Program Management & Delivery > Support planning & drive delivery of enablement programs (onboarding, methodology rollouts, product readiness, certifications) aligned to GTM priorities. Communications > Create and manage all internal communications for the GTM team, including the weekly newsletter. Timeliness & Coordination > Manage timelines, milestones, and cross-functional dependencies; escalate risks early to keep initiatives on track. Avanti (Letter.ai) > Lead adoption and optimization of our new Ai driven enablement platform; collect feedback and coordinate data driven improvements to maximize ROI and field productivity. Stakeholder Management > Partner with Sales, Marketing, Product, RevOps, IT, and People Team, etc to align initiatives and ensure smooth handoffs. Measurement & Reporting > Track program adoption, completion, and usage metrics (e.g., time-to-ramp, training participation, pipeline impact). Change Management > Coordinate communications, training schedules, and enablement calendars to ensure smooth rollout and reinforcement. Continuous Improvement > Identify and implement process improvements to scale enablement programs globally. What We’re Looking For 5-7+ years of experience in program management, sales enablement, or GTM operations. Proven ability to deliver programs on time with measurable outcomes. Experience with GTM enablement and AI tools Strong cross-functional collaboration skills; able to influence without direct authority. Analytical mindset with experience building dashboards or reports on adoption and impact. Excellent communication and coordination skills; comfortable presenting updates to leadership. Experience working with global teams across time zones. Why Join Us Kong is home to highly regarded Enablement and Sales Leaders who are driving a vision to develop the next best sales program in the software industry Be part of a growing GTM Enablement team that directly impacts revenue performance. Collaborate with peers in enablement and cross-functionally while driving program execution and timeliness. Contribute to the future of AI-driven enablement through the rollout of Avanti and other next-gen platforms. Deliver high-visibility programs that support the growth and success of Kong’s global GTM organization. About Kong: Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become “API-first” and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity, build securely, and accelerate time to market. For more information about Kong, please visit www.konghq.com or follow us on X @thekonginc.

Manage a portfolio of customers to drive adoption and value realization of API and cloud technologies while collaborating with sales and product teams. | Strong organizational and communication skills, experience in SaaS or infrastructure software, understanding of cloud native technologies, and ability to manage customer lifecycle and engagement. | Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the role: You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment. As a member of the CX team you will act as a champion for our most critical asset, our customers. You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful. In this role you will work alongside the US and LATAM sales teams and will have the opportunity to build a large portfolio of Customers. This is an incredibly exciting and challenging role at the forefront of technology, requiring someone with very strong organizational and communication skills. You will not only be building strong relationships with key customers, you will be pioneering the approach to managing customers by leveraging self service technology and re-usable assets to maximize the value Kong can provide. Working at Kong presents a unique opportunity to help to modernize enterprise software and learn about how businesses run in the digital age. Above all you’ll be acting as a stellar teammate for the rest of Kong. What you will be doing: Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes Defining what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why Working with Sales and Product teams to ensure our customers are getting the most out of the solution Helping innovate our tooling and processes to make you and your team more efficient Working on innovative and cutting edge customer projects Learning our products and technologies, taking that knowledge and applying it to real world usage Collaborating with other peers, business partners and groups. Representing not only yourself and the rest of your team but all of Kong and other exciting tasks you may identify to grow our company The successful candidate will: Have a builder’s mentality, seeking to find solutions to complex problems that will make life better for our customers and Kong Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques Have passion and determination about our technology and our customers Be a self starter with strong organizational skills to drive effective customer outcomes Have a good understanding of complex technology environments Have great self awareness and strong communication skills Ideally have prior experience of a similar role within SaaS, Open Source and/or Infrastructure software companies Have a solid understanding of Cloud Native and the technologies that make it work (Containerization, Kubernetes, Microservices) as well as have a have a foundational understanding of APIM Finally, understands the value of DevOps, CI/CD and Cloud Computing IaaS About Kong: Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become “API-first” and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity, build securely, and accelerate time to market. For more information about Kong, please visit www.konghq.com or follow us on X @thekonginc.