KBS - Kellermeyer Bergensons Services, LLC

Assist customer service teams by responding to inquiries, managing records, and resolving complaints. | Requires 3+ years in customer service with B2B experience and proficiency in Excel. | Job Description: • Assist customer service call team members daily in responding to customer and vendor inquiries. • Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints. • Assess and respond accurately and efficiently to inquiries and escalations meeting departmental goals; properly triage requests based on urgency of issues. • Maintain detailed records of written and verbal communication. • Provide detailed and accurate information for quarterly business reviews, executives, and customers. • Identify, record, and track unresolved complaints, direct outstanding issues to the appropriate resources for resolutions. Requirements: • 3+ years experience in customer service/administrative role • Previously have worked with B2B customers • Proficient knowledge of Excel – formulas, filtering, sorting, VLOOKUP, Pivot Tables Benefits: • Health insurance • Dental insurance • Vision insurance • Prescription drugs • Paid Time Off • Paid Holidays • Sick Time • Life Insurance • Supplemental Health Insurance (E.G., Accident) • 401k plan with a match or Non-qualified Deferred Compensation Plan • Pet Insurance • Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics

Support internal communications, create content, and manage communication channels for a large organization. | Bachelor's degree in related field, 4+ years in communications or marketing, proficiency with Canva and MS Office, experience in a large multi-site company. | Job Description: • Support internal communications for the KBS People Team • Collaborate with HR/internal stakeholders to support their communication needs • Maintain editorial/project and events calendar for all People Team communications • Draft, edit, socialize and distribute announcements, newsletters, memos, meeting invites • Create intranet news articles and work with key stakeholders to ensure all content is up to date and approved • Monitor and measure performance of communication channels; develop and support channel improvements using analytics tools, reports and feedback • Support company meetings/events and act as point person for meeting execution • Manage and maintain distribution lists; understand audiences and provide recommendations for targeted communications by personas • Craft and develop social media content that supports people-centric and overall company goals/initiatives • Use Canva to create visually appealing and effective graphics for various communication channels Requirements: • Bachelor’s degree preferred with major / concentration in communications, public relations, marketing or business or equivalent experience • 4+ years of experience within a communications or marketing function • Bilingual is a bonus, not required • In-depth knowledge of Microsoft Office products (i.e., Word, Excel, Outlook, and PowerPoint) • Must have experience with Canva or other design tools • Ideal candidate will have worked for a larger, multi-site company with both corporate and front-line employees Benefits: • Medical • Dental • Vision • Prescription drugs • Paid Time Off • Paid Holidays • Sick Time • Life Insurance • Short Term Disability – Employer paid • Long Term Disability • Supplemental Health Insurance (E.G., Accident) • 401k plan with a match or Non-qualified Deferred Compensation Plan • Pet Insurance • PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics