KBS - Kellermeyer Bergensons Services, LLC

Compensation

Full Description

Job Description: • Assist customer service call team members daily in responding to customer and vendor inquiries. • Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints. • Assess and respond accurately and efficiently to inquiries and escalations meeting departmental goals; properly triage requests based on urgency of issues. • Maintain detailed records of written and verbal communication. • Provide detailed and accurate information for quarterly business reviews, executives, and customers. • Identify, record, and track unresolved complaints, direct outstanding issues to the appropriate resources for resolutions. Requirements: • 3+ years experience in customer service/administrative role • Previously have worked with B2B customers • Proficient knowledge of Excel – formulas, filtering, sorting, VLOOKUP, Pivot Tables Benefits: • Health insurance • Dental insurance • Vision insurance • Prescription drugs • Paid Time Off • Paid Holidays • Sick Time • Life Insurance • Supplemental Health Insurance (E.G., Accident) • 401k plan with a match or Non-qualified Deferred Compensation Plan • Pet Insurance • Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics