Johnson Service Group

Partner with leaders to manage employee relations, ensure compliance, and drive engagement in a fast-paced, manufacturing-like environment. | 5+ years of HR experience, strong labor law knowledge, HRIS proficiency, and ability to work in a matrixed organization. | Johnson Service Group is seeking an HRPB/Sr. Generalist for a 6-month contract position that can become full-time based on performance. This position is 100% on-site at the clients facility in the Fremont. CA area. Are you ready to build the backbone of the digital future? Our client is a leading provider of custom, purpose-built hyperscale digital infrastructure, and we’re looking for a high-performing professional to join their elite team! If you thrive in a fast-paced, high-growth environment and want to work on mission-critical projects that power global innovation at an unparalleled scale, this is your chance to make a massive impact if so this is the perfect opportunity! Payrate $40-$45 per hour based on experience This position is a strategic, high-impact role, typically focusing on driving employee engagement, managing employee relations in a fast-paced, often manufacturing-based, technological environment. They act as a trusted advisor to leaders, partnering with them to align HR practices with business goals, while ensuring compliance with federal and state laws. Key Responsibilities • Employee Relations: Conduct complex investigations, manage performance improvement plans, and handle employee grievances, especially within manufacturing operations. • Strategic HR Partnership: Partner with leaders to design team structures, talent plans, and performance management processes that support high-growth, technical environments. • Compliance & Policy: Ensure compliance with employment laws (e.g., ADA, FMLA, EEO) and update company policies. • Talent Management & Engagement: Develop and execute initiatives to drive employee retention and engagement. • HR Generalist Duties: Support the full employee lifecycle, including onboarding, offboarding, and supporting HR systems (HRIS). Qualifications • Bachelor’s degree in HR or Business. • 5+ years of experience as an HRBP or Generalist in a fast-paced environment. • Strong knowledge of labor laws and experience with employee relations. • Ability to work in a matrixed organization and drive change. • Workday/HRIS experience and good with Microsoft office (word, PPT, Excel) skills. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D800 #LI-DNI Remote About the Company: Johnson Service Group

Provide senior-level customer service support including handling complex inquiries, coordinating healthcare needs, and documenting interactions. | High school diploma plus 2 years customer service with 1 year call center experience, bilingual in English and a threshold language, typing speed 35 WPM, preferred healthcare experience. | Johnson Service Group (JSG) is seeking a Sr. Customer Service Representative in Orange, California. This position is on-site. Work Schedule: Monday to Friday (8:00a.m.- 5:00p.m.) Hourly pay range: $24.00-$33.00 per hour DOE Duties & Responsibilities: • 95% - Program Support • Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. • Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. • Addresses member and provider inquiries, questions and concerns in all areas, including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically. • Serves as a senior resource for other team members (i.e., solves complex challenges, answers uncommon questions and shares complex processes and procedures). • Supports in the coordination of member’s health care and social service needs both within and outside the medical group and Company. • Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction. • Initiates referrals to both internal and external care management departments and other department/government or community agencies. • Maintains departmental productivity and quality standards. • Follows through and completes all member and provider inquiries or requests during the original member and provider interaction. Provides additional follow-up assistance as needed. • 5% - Other • Completes other projects and duties as assigned. • Minimum Qualifications: • High school diploma or equivalent PLUS 2 years of experience in customer/member service, including 1 year of call center capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. • Typing speed of 35 words per minute (WPM) required. • Bilingual in English and in one of Compnay's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese) required. Preferred Qualifications: • 1 year of Health Maintenance Organization (HMO), Medi-Cal/Medicaid and health services experience. JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D800 About the Company: Johnson Service Group