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Develop AI-powered features and optimize system performance for a product focused on data analysis and content generation. | Proficiency in TypeScript, experience with large language model frameworks, and machine learning/NLP expertise. | At Rollstack, we are revolutionizing the way businesses share and communicate data and insights. Organizations worldwide rely on slide decks and documents to make informed decisions, whether for leadership, clients, or partners. Yet, preparing these materials often consumes countless hours. Rollstack fully automates that. We help some of the world's leading organizations, from mid-sized to public companies like SoFi, Zillow and Whirlpool, in automating their slide decks and documents. Headquartered in New York, we offer a remote-friendly workplace and are backed by Insight Partners and Y Combinator, the most successful startup incubator in the world that produced the likes of arenaflex, Twitch, Instacart, Dropbox, Reddit, arenaflex, Stripe, Coinbase, etc. Our team operates with speed and focus to deliver outsized impacts for our customers. We approach every challenge with first principles, never assuming things have to be done a certain way. We are a diverse team that believes intelligence and kindness go hand in hand, welcoming individuals from all backgrounds. Our persistence and rapid execution define us as a category leader and a future generational company. About the role • Build AI-Powered Features: Combine industry best practices with innovative thinking to develop our product's first AI capabilities. • Utilize Existing Frameworks: Leverage libraries like LangChain, RAG, and LlamaIndex to create scalable, production-ready solutions for data analysis and content generation. • Enhance System Performance: Improve reliability and speed up time-to-market by optimizing software performance to meet customer needs. • Collaborate with Teams: Work closely with designers and software engineers to boost user adoption and engagement. • Innovate with AI Technologies: Pioneer best practices using cutting-edge AI tools and techniques. Who We Are Looking For • Experience with LLM Frameworks: Proficiency in current large language model frameworks like LangChain, Retrieval-Augmented Generation (RAG), and LlamaIndex. • Machine Learning and NLP Expertise: 3+ years of experience in machine learning and natural language processing, focusing on generative models. • Strong Typescript Skills: Advanced programming skills in Typescript. • LLM Agents Development (Bonus): Bonus points for experience in building LLM agents for data analysis and content generation. • Production Experience with LLMs: Proven experience in researching, building, and fine-tuning large language models in production environments. Why Join Us • Join a Y Combinator-backed company that’s redefining how individuals and teams, across industries and around the world, work smarter and faster. • Work alongside an exceptional team of builders and operators, including alumni from arenaflex, Meta, arenaflex, arenaflex, and AiFi. • Be part of a fully remote, globally diverse workplace that values autonomy, impact, and collaboration. • Contribute to a product that users love and that truly sells itself, built by a world-class product and engineering team. • Look forward to bi-annual team off-sites in destinations that belong on your travel bucket list. • Earn competitive compensation and meaningful equity in a fast-moving, high-leverage startup where your work directly shapes the company’s trajectory. Apply tot his job

Manage the entire recruiting lifecycle, partner with hiring managers, and develop talent acquisition strategies. | 7+ years of experience in recruiting, ability to manage complex negotiations, and proficiency with recruiting tools. | Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data — globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up previously unimaginable possibilities for payments, commerce and markets that can help raise global economic prosperity and enhance inclusion. Our infrastructure – including USDC, a blockchain-based dollar – helps businesses, institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology. What you’ll be part of: Circle is committed to visibility and stability in everything we do. As we grow as an organization, we’re expanding into some of the world’s strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: Multistakeholder, Mindfulness, Driven by Excellence and High Integrity. Circlers are consistently evolving in a remote world where strength in numbers fuels team success. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder. What you’ll be responsible for: As a Lead Talent Acquisition Partner, you will collaborate with a dedicated and hard-working Talent Acquisition team focused on recruiting professionals while providing a best-in-class experience for both our hiring managers and candidates. You will own the entire recruiting life-cycle process for your searches and will serve as a consultative partner to hiring managers on all recruiting activities. You will help evaluate candidates for alignment with our company’s core values and mission. What you’ll work on: • You know how to recruit top technical talent in multiple markets because you have the pattern recognition, experiences and rolodex to do so. • Learn then take on the challenge of our hiring process, from the top of the funnel to close; this includes sourcing, interviewing, evaluation and offer negotiation. • Deliver a world-class hiring experience to candidates, hiring managers and business leaders. • Partner with business leaders to establish and manage their talent acquisition needs and deliver top talent. • Utilize creative recruiting strategies that contribute to build an inclusive and diverse workforce. • Work on highly complex visa and immigration matters and become extremely well versed with hiring internationally and through an EOR. • Work with our Legal and Finance teams as it relates to NDA’s, FP&A, hiring employees in new countries and jurisdictions, etc. • Participate in various Talent Acquisition projects and initiatives that support Circle’s long-term growth and success, such as university recruitment and internship programs. • Partner across the Talent team to own the entire employee lifecycle experience, i.e. it is just not about recruiting talent. You will aspire to our four core values: • Multistakeholder – you have dedication and commitment to our customers, shareholders, employees and families and local communities. • Mindful – you seek to be respectful, an active listener and to pay attention to detail. • Driven by Excellence – you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals. • High Integrity – you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance. What you’ll bring to Circle: • 7+ years of relevant experience and demonstrated success as an in-house recruiter managing the entire recruiting life-cycle process required (everything from developing a job description with a Hiring Manager to extending and negotiating offers to finalists). • Demonstrated ability to build credibility and develop partnerships with hiring managers, internal stakeholders and candidates. • Experience navigating negotiations involving competitive offers and equity. • High emotional intelligence, empathy and self-awareness. It is not about you, it is about the team, the company, and the candidates that we provide a best-in-class experience. • Passion for designing and implementing a wide range of creative and thoughtful Talent Acquisition strategies and programs. • You excel in a fast moving, innovative and evolving startup environment. • Excellent communication skills with an innate ability to persuade, motivate, and inspire. • Proficiency in Greenhouse, Gem, and LinkedIn Recruiter preferred. • Proficiency in arenaflex Suite, Slack and arenaflex MacOS preferred. • Bachelor’s degree or equivalent level of experience with a strong desire to learn many new things, amazing work ethic and alignment to our Mission and Values. Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages. Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. Base Pay Range: $130,000 – $170,000. Also Included: Benefits (including medical, dental, vision and 401(k)). Circle has a discretionary vacation policy. We also provide 10 days of paid sick leave per year and 11 paid holidays per year in the U.S. We are an equal opportunity employer and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law. Location: United States (Remote) Apply tot his job

Developing full-stack solutions, leading API and backend development, and managing CI/CD pipelines. | Extensive experience in software development, especially with TypeScript, React, Node.js, and cloud services, with leadership in agile environments. | We are looking for a talented Senior Software Development Engineer (Scala, Data Warehouse, Spark) to join our Signals Software Team, building a product we call the Signals Data Factory. The Signals Data Factory is a product which specializes in taking in many different forms of scientific data, transforming it to a structured format for analytics, and making it searchable (using Elasticsearch) and analyzable via a variety of interfaces. Its current use spans from early in the drug-discovery process to analyzing active clinical trial data. If you are looking to join a team of talented software engineers and to delivering amazing, high impact features our customers use to improve lives everywhere, this is a great opportunity. • The working hours for this position will be EST You Will: • Create highly performant and scalable services primarily in Scala FP • Work on a medium to large data warehouse for scientific data, that’s also AI/ML ready • Work on a medium to large data transformation engine capable of processing petabytes of data to the warehouse • Work with AWS services and cloud technologies • Collaborate with fellow team members on priorities, technical specifications, design reviews, code reviews, implementation, testing and troubleshooting Basic Qualifications: • 5+ years of Software Development experience • 2+ years Experience with Scala versions 2 or 3, and related libraries such as Zio • 2+ years Experience developing Data Warehouses using databases such as arenaflex Lake and Postgres Preferred Qualifications: • Bachelors Degree is preferred • Skilled with database performance in RDS Postgres, Deltalake or other relational databases • Skilled with Elasticsearch queries and performance • Experience with data transformation in Spark Scala or Dask python • Experience with cloud application performance at one of the top 3 providers • Architecting and performance analysis skills • Strongly driven – ability to clarify product requirements into technical specifications, and deliver solid code in a highly distributed and fast-moving environment • Excellent communication skills • Strong problem-solving skills • Ability to mentor other engineers and testers The base salary range for this full-time position is $126,000 - $160,000. This range reflects the minimum and maximum arenaflex for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered. #LI-CL What do we offer? We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits: • Medical, Dental, and Vision Insurance Options • Life and Disability Insurance • Paid Time-Off • Parental Benefits • Compassionate Care Leave • 401k with Company Match • Employee Stock Purchase Plan Learn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page. For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information. Apply tot his job

Build data infrastructure, lead market sizing analyses, and develop new functions and processes to support company growth. | 2-4 years of experience in management consulting, investment banking, or Business Operations at a venture-backed startup; systems-minded, analytical, and proficient in financial modeling. | Strategy & Business Operations Manager AcuityMD is a software and data platform that accelerates access to medical technologies. We help MedTech companies understand how their products are used, why customers vary, and identify opportunities for physicians to better serve their patients. Each year, the FDA approves ~6,000 new medical devices. Our solution helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health. We’re a high-growth SaaS company scaling rapidly. As a Strategy & Business Operations Manager at AcuityMD, you’ll be a trusted partner to teams across the company, translating strategy into execution and driving impact on our most critical priorities. You’ll help solve complex business challenges, build the data infrastructure that powers business insights, and identify whitespace opportunities for growth. This is a high-impact role for someone who thrives in fast-moving environments and wants to take ownership early. You’ll join a collaborative, analytical, and execution-oriented team that is deeply trusted by leadership and cross-functional partners. Team Mission Business Operations exists to connect strategy to execution, building the systems and insights that enable AcuityMD to scale quickly and sustainably We work directly with the leadership team across four pillars: • Company Strategy: Market sizing, strategic planning, and long-term vision • Planning & Alignment: Annual and quarterly planning, leadership alignment, board preparation • Business Data & Insights: Metric alignment, performance analysis, internal tooling • Execution: New function incubation, high-priority cross-functional projects, risk mitigation Responsibilities • Business Data & Insights: Build the data infrastructure that powers decision-making across the company: connect business systems into a unified data warehouse, define core metrics and reporting standards, and create dashboards and data tools that equip teams with the insights they need to measure performance and drive results • Company Strategy and Market Sizing: Lead market sizing analyses, build business cases for new product and data investments, and evaluate adjacent market opportunities that directly inform long-term company strategy and resource allocation decisions • Process & Function Incubation: Identify gaps and opportunities across the company and collaborate cross-functionally to build new functions and processes from the ground up, whether that's standing up a procurement function, implementing collections software, or stepping in to mitigate risk in core business processes • High-Impact Special Projects: Step into critical projects wherever strategic support is needed, from board preparation and growth pilots to cross-functional initiatives that require rapid execution and senior stakeholder alignment Your Profile • You have 2-4 years of experience in management consulting, investment banking, or Business Operations/Finance at a venture-backed startup • You’re analytical and systems-minded. You’re comfortable digging into messy, incomplete data and piecing together answers from different sources. When something doesn’t exist, you roll up your sleeves and figure it out, whether that means using AI to learn a new tool, automating a process, or building something from scratch. • You’re fluent in financial modeling and use it to drive decisions, not just produce deliverables. You connect numbers to narrative and business impact. • You bias toward action. You know when to ship a strong V1 and iterate based on real feedback. • You thrive in ambiguity and turn open-ended problems into structured plans. You take initiative and move work forward independently. • You’re highly organized and can juggle multiple workstreams without sacrificing quality. • You’re curious and driven, with a deep sense of ownership and pride in your work. Nice to Haves • Experience in BizOps, Strategy, or Product roles at a high-growth startup • Familiarity with MedTech and Healthcare Markets • Experience with SQL, data visualization tools, or building analytics infrastructure • Willingness to travel 2-4x per year for team offsites and company events AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, market data and may vary from the range provided. Base salary range: $120,000-$160,000 You must have an eligible work permit in the USA to be considered for this position We Offer: • Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health). • Learning Budget: Reimbursements for relevant learning and up-skilling opportunities. • Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. • Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work. • Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents. • Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement. • Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings. • Parental Leave: 6-12 weeks of fully-paid, flexible parental leave. Who We Are: The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values. We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors. The Product: AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients. AcuityMD is an Equal Opportunity Employer AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect. Apply tot his job

Develop and maintain relationships with school partners, resolve complex customer issues, and provide strategic account insights. | Experience working with children in diverse environments, familiarity with schools, and ability to travel extensively. | Welcome to blithequark blithequark is a pioneering force in the nation's virtual healthcare services, particularly in school-based settings. Recognized for its innovative approach, blithequark has been transforming the way schools provide physical and mental healthcare to students. By partnering with districts and health plans across the country, blithequark aims to make healthcare accessible to all, regardless of insurance status or ability to pay. Our mission is to remove barriers to mental and physical healthcare, ensuring that children receive the care they need to thrive in school, at home, and in life. About the Role We are seeking a dynamic, empathetic, and action-oriented Customer Success Manager to join our team. As a key member of our Customer Success team, you will play a vital role in ensuring the successful adoption and ongoing usage of blithequark's services within the schools we serve. You will work closely with our Account Management and Implementation teams to establish a robust infrastructure for school support, focusing on building strong relationships with school partners, including school mental health and physical health staff, principals, and their communities. Key Responsibilities Develop and maintain strong relationships with school partners, including regular meetings and communications to drive engagement and ensure a high level of partner satisfaction. Identify and proactively resolve complex customer issues, advocating for the customer's needs across blithequark. Provide regular internal reporting on account health, including usage metrics, satisfaction levels, and overall impact. Accurately enter customer-related activities, communication, market data, and critical issues into a CRM, ensuring all insights are integrated into strategic account planning. Attend and facilitate strategic district-wide, school-specific, and community events, playing an active role in achieving our mission to increase access to care. What We're Looking for We are excited about candidates who are relationship-driven, mission-aligned, and possess dynamic communication skills. You should be a self-starter with a demonstrated capacity for following through on commitments and scheduled events. A strong ability to learn, absorb, and quickly develop your knowledge of changing business and customer demands is essential. Essential Qualifications Experience working with children in diverse socio-economic environments. Prior experience with schools, which could be an excellent opportunity for former teachers and school staff transitioning out of the classroom. Meet specific fingerprinting requirements for DOJ-cleared access to work on a school campus. Ability to travel for approximately 80% of the time. Must currently reside in Orange County, CA. Preferred Qualifications Prior experience within start-up or hyper-growth environments. Existing relationships in Orange County, CA. Career Growth and Learning Benefits At blithequark, we believe in investing in our team members' growth and development. As a Customer Success Manager, you will have opportunities to learn and grow, both as a professional and as a teammate. You will be part of a dynamic team that values diversity, inclusivity, and equity, and you will be encouraged to develop your skills and knowledge to drive success in your role. Work Environment and Company Culture blithequark is committed to creating a diverse, inclusive, and equitable workplace. We value the minds, experiences, and perspectives of people from all walks of life. Our company culture is built on the principles of respect, empathy, and collaboration. We believe that talent is everywhere, and so is opportunity. While we have physical offices, we have embraced working remotely throughout the United States, offering flexibility and work-life balance to our team members. Compensation, Perks, and Benefits The total compensation for this role is market-competitive, with a base salary range of $80,000 - $90,000, up to $10,000 annual bonus, a 401k match, healthcare coverage, paid time off, and a broad range of other benefits and perks. We offer a comprehensive benefits package that supports the well-being and success of our team members. Conclusion If you are a motivated and compassionate individual who is passionate about making a difference in the lives of students and their families, we encourage you to apply for this exciting opportunity. As a Customer Success Manager at blithequark, you will be part of a team that is dedicated to increasing equitable access to quality healthcare experiences for students and their families. Join us in our mission to transform the way schools provide healthcare, and let's work together to make a positive impact on the lives of those we serve. Apply for this job

Manage end-to-end product lifecycle, develop roadmaps, create detailed requirements, prioritize features, and collaborate across teams to deliver SaaS platform products. | 6+ years of SaaS product experience, familiarity with UI design, APIs, programming concepts, Agile methodologies, and leadership skills. | If you are a senior product manager who loves a good challenge, enjoys solving meaningful problems, and wants to be a part of one of the fastest-growing cloud companies in Silicon Valley — then Arena is the company you’re looking for. What you will be doing • You will run the end-to-end product lifecycle of Arena initiatives you are responsible for. • Create, communicate, and execute the roadmap and strategy to achieve the goals • Create use-cases, user stories, and detailed product requirements that clearly articulate the functionality of the product that will be developed. • Own and manage the product backlog and prioritize product enhancements, partner, and customer requests by using sound judgment and decisive tradeoffs. • Develop competitive expertise to assist in outbound product positioning and inform internal development priorities. • Collaborate with Engineering, Design, and Marketing teams to deliver an amazing product and an exceptional user experience. • Partner with Marketing, Sales, and Customer Support to successfully roll out the products and ensure an outstanding end-to-end user experience. You May Be a Good Fit If You Have: • 6+ years of product experience, preferably in a SaaS platform software • Industry experience and familiarity with UI design and best practices, APIs, general programming languages and concepts, including web and mobile application architectures and components, and network effect concepts. • Strong organizational skills: prioritization, effective time management, conflict resolution, risk identification, and mitigation. • Depth of experience leading business-critical product initiatives. You can take big ideas and turn them into a roadmap of features and research with minimal guidance. • Tireless eye for detail and demonstrated an obsession with building great user experiences • Natural leadership. You know how to influence people to get things done across any job function. People love working with you. • Experience with SCRUM/Agile development process • Fluency in English (both written and spoken) and feel comfortable talking to native English speakers on a daily basis Nice-to-Have Education • BS or MS in Computer Science, Engineering, or equivalent education. Example Responsibilities • Prepare project, epic, and sprint plans with the Tech Leads • Deliver projects on time and within quality standards • Ensure all relevant tasks have a technical plan before development is started • Coordinate technical plans with the Architecture Team and make sure the development is aligned with their designs • Provide technical expertise, guidance, training, and mentoring to the engineers and designers working in your team • Maintain a friendly, non-hierarchical team • Manage releases and war-rooms • Contribute hands-on features from wireframe to production releases • Serve as a responsive contact point to other departments and customers • Conduct regular 1-on-1s with team members About Arena: Arena offers a unique work environment and the chance to collaborate with diverse teammates across multiple countries. We give you the freedom and tools to do your best work, and foster an environment you can do it in. Apply tot his job

Manage customer accounts to maximize platform adoption, ensure retention, and identify expansion opportunities, acting as a trusted advisor and coordinating cross-functional teams. | Minimum five years of enterprise software customer success experience, strong coordination skills, understanding of business functions and IT systems, and ability to manage high-touch accounts. | Mission ? Why We Exist, What We Do, and Why We Need You Profisee exists to empower the possibilities of the data-enabled future. In a world where data drives decisions, opportunity, and innovation, the importance of trusted data simply cannot be overstated. Profisee is a growing arenaflex top-tier partner focused on data management solutions in general and, more specifically, in the area of... Master Data Management. Reporting to our Vice President of Customer Success, the Customer Success Manager (Remote) will be responsible for helping existing customers maximize their usage of Profisee?s Master Data Management (MDM) Platform, resulting in customer retention, expanded deployments, and enthusiastic customers helping to promote Profisee. In coordination with various value-added resellers (VARs), you will manage approximately 50-60 enterprise software accounts that span different customer segments (strategic, develop, sustain), that are in different points in their customer journey are using Profisee under different license models (SaaS, subscription and perpetual) and deployment models (SaaS, Platform-as-a-Service within the customer?s cloud tenant, IaaS within the customer?s cloud tenant, and on-premise). Your accounts will span multiple industries. Requirements Your Performance Objectives ? What You Will Accomplish Objective #1: Platform Adoption: ? You will work across Profisee teams, functions, and our VAR partners to ensure that both new and existing customers are leveraging Profisee to deliver tangible business value: increased revenue, decreased arenaflex, or decreased risk. ? New customers: You will engage with day-1 customers as the advocate to ensure that project planning, kick-off, requirements documentation, implementation, and go-live remain on track. Although not responsible for the delivery of those actions, you will ensure that the cross-functional teams who are responsible are tracking, and alert leadership to potential risks or delays. ? Existing customers: Prioritized by customer segment, you will ensure existing customers are optimally utilizing the Profisee platform to realize maximum benefit from the customer?s partnership with Profisee. As needed, you will leverage support, professional services, partners and other leadership to ensure that Profisee is and will continue to deliver value as customers navigate their data journey. Objective #2: Retention & Renewals: ? By ensuring customers are realizing tangible results through platform adoption, each quarter you will exceed 95% gross retention of annual recurring revenue that is up for renewal. ? Manage business critical escalations: In software, challenges to occur. When new or existing customers experience major challenges with their deployment, you will serve as the quarterback to bring in the right resources to assess the situation, develop mitigation plans, and then ensure those plans are executed to resolve the customer issues. ? Proactively identify and mitigate risk: By thoroughly understanding the implementation/adoption status and solution significance within your assigned accounts, you will leverage cross-functional teams to help struggling customers realize their data management goals. Objective #3: Customer Satisfaction: ? Your cross-functional coordination of Profisee, partner, and customer resources to ensure value realization will create enthusiastic customers who will readily promote Profisee to colleagues and peers. ? Become the trusted advisor to guide the customer to achieving business outcomes that matter to their organization. As the Profisee customer success manager you are not expected to know every answer or be able to carry out every action item independently. You are expected to leverage your peers, cross functional teams, and Profisee VARs to meet customer expectations along their customer journey. ? Enable key stakeholders and executive sponsors within our customers to become ?Data Heros? within their own organization: By being the reliable go-to to align cross-functional teams both within Profisee and within your accounts, you will enable your customers to unleash the power of their own data. The key stakeholders and executive sponsors that you support will be able to advance their company?s objectives, and in so doing, become ?Data Heros? within their organization. Objective #4: Expansion ? Building upon adoption, you will identify additional use cases for the Profisee platform that result in platform expansion or conversion to SaaS. ? Understand use cases and value drivers across industries: Armed with a fundamental understanding of core business operations across several industries, you will leverage documented customer results and case studies to actively promote additional Profisee use cases among your accounts. ? Leverage Profisee thought leaders and executives to align to customers? strategic goals: You will recognize high-potential or high-risk accounts and engage cross-functional resources to develop an engagement plan to leverage those cross-functional resources in order gain access to customer executives and to align Profisee with customer strategic goals. Your Performance Goals ? What You Will Accomplish After You Start In 30 Days: Understand the solutions and value Profisee delivers, understand Profisee?s account segmentation and corresponding engagement motions, and your accounts. ? Thoroughly digest and familiarize yourself with 10 existing customer case studies and sit in on six customer demonstrations. ? Fully understand Profisee?s customer segmentation model (strategic, develop, sustain) and the corresponding expected activities by motion (new customer, upcoming renewal, steady state) for each segment, and how it applies to each account in your territory. ? Invest time with your CSM peers, your VP of customer success, and other internal teams to research and understand the segment, current motion, and implementation/adoption status of each existing account in your territory. ? Develop your prioritized existing account engagement plan based upon customer segment. In 90 Days: Activate your account engagement plan and engage with 100% of strategic accounts, 90% of develop accounts, and 50% of sustain accounts. Begin managing adoption for net-new accounts. ? Establish a cadence with existing customers based on segmentation. ? Understand and document the current utilization of Profisee within each existing customer. ? For day-1 new customers, you?ll be aware of the implementation status and progress toward Go live and ensure implementation and go-live objectives are met ? Map out key Profisee stakeholders within each customer account and document in Salesforce. ? Understanding key customer initiatives and priorities that could benefit from the Profisee platform. ? Sharing use cases and insights with customers to improve a customer?s understanding of how they could expand their utilization of Profisee. ? Build relationships across the Profisee team such as the Presales Team, Value Consultant, product, support, strategy and other team members to bring expertise and value to our. Competencies ? What We are Looking For ? Minimum five Years Customer Success Experience: with Enterprise Software, Ideally SaaS in the IT sector. ? The ideal candidate will have demonstrated experience in delivering customer success to enterprise software customers. This will include managing 20 to 75 high touch accounts, in addition to providing examples of helping customers navigate through journey and adoption of complex software solutions, resulting in documented business outcomes, customer satisfaction and high retention. ? Execution: You can demonstrate skills, experience, and results where your planning, organization, team coordination, and follow through were pivotal to customer?s success in deploying and utilizing enterprise software. Even with multiple competing priorities, you are able to prioritize your work, ensure flawless follow-through, and escalate for assistance where needed. You should have experience in coordinating teams (think program management) to respond to critical customer escalations and issues. You have tenacity and can break through obstacles and barriers to ensure our customers can realize their desired results. Your customers see you as a trusted advisor who will get things done. ? Basic understanding of business functions, core IT systems: This is a role for an experienced customer success professional who has helped customers realize value from enterprise software investments. You will already understand the basics of a modern enterprise IT ecosystem and have worked with customers across different industries thereby having gained a basic understanding of how enterprise technology supports core business functions. ? Motivated and Accountable: You have no problem planning the work, working the plan, and proactively communicating your progress along the way. You can tell us about times when you have rolled up your sleeves, taken ownership of a body of work, and delivered the results despite the obstacles encountered along the way. ? Kind, humble, and fun: You are the kind of person that values and enjoys working with peers and colleagues, who is always ready to lend a helping hand, and who instinctively goes the extra mile. Profisee has an amazing corporate culture - we want you to love working for Profisee, and to be someone who your peers enjoy collaborating with, spending time with, and investing in. Benefits Why we think YOU should come work with us Growth on your terms. Through our company values, collaborative work environment, and your individual career plans you will grow here more than you would anywhere else. Enjoy where you work. You will become part of an amazing village of Profisors who want to see you progress in your career ? all reasons why Profisee is continually recognized as a Top Workplace in Atlanta by the Atlanta Journal-Constitution and most recently national recognition as a Great Place To Work? Save for retirement. Profisee offers a 401k retirement plan with company match. Stay healthy. Profisee offers 100% employer-paid health, dental, and vision insurance for employee-only coverage, competitive family health, dental and vision, and life insurance plans. Profisee also offers employee wellness days throughout the year where you can recharge, re-energize or do whatever is going to fill your cup Have a life. Profisee employees enjoy autonomy and flexibility. From a hybrid-friendly environment to generous PTO, we aim to support the work-life balance you need. When you live well, we all enjoy the benefits. Engaged Leadership. Our CEO and Executive Leadership team believe in and focus on organizational health, which supports and drives healthy culture throughout the company. How We Work ? Our Core Values Growth Mindset: This is the core key value at Profisee which is that we can all learn and grow. There are no limits and we accept mistakes as a part of growing and trying new things. This is one of the things that makes work, life, and our environment both fun and rewarding. Constructive Candor: Everyone knows how each other feels when we leave a room. We enjoy diverse perspectives with the purpose of finding the best answer, not defending our own. Helpful: We feel helping our teammates and winning together is more fulfilling than accomplishing something on our own. We want things for, not from, each other. Get Stuff Done: We have the grit, creativity, and resilience to accomplish our goals no matter the obstacles. We deliver results, not reasons. Fun is Where Fun is Made: We covet the journey as much as the destination. We strive to make each other laugh along the way. Profisee | Now you can make it happen? Equal Employment Opportunity Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Profisee is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact Jayson Cabrera a jayson.cabrera@profisee.com or 3655 Brookside Parkway, Suite 175, Alpharetta, GA 30022 to discuss reasonable accommodation Apply Job! Apply tot his job Apply tot his job