iT1

Manage IT refresh migrations, perform network troubleshooting and system administration, run migration scripts, maintain documentation, and provide technical escalation. | 3+ years experience in network, infrastructure, and O365 support, Bachelor's degree preferred, MSP experience and Windows Server/Meraki proficiency desired. | iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Systems Engineer, IT Refresh Migrations to join our team. iT1 has been ranked as one of Arizona’s Best Places to Work for over a decade, running in the Small Business category. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented people in the country. The Systems Engineer, IT Refresh Migrations is responsible for both internal and external facing responsibilities. In this position, you will be a part of our Field Services team acting as a critical point of contact between iT1 Consulting and the rest of the organization, as well as iT1’s customers, network troubleshooting, system administration, among other duties. You will ensure all assigned tasks are being completed in adherence to iT1 standards. This is a primarily remote position with some travel required. Supports, monitors, tests, and troubleshoots hardware and software related issues. Run and support netstation migration scripts. Intermediate level of network troubleshooting and deployment (Meraki, Cisco, etc.). Intermediate level of Meraki portal migrations using a scripting tool. Intermediate level of troubleshooting Windows based systems, i.e., Windows 11 and Windows Server platforms. Intermediate level of knowledge on printer drivers including workstation, server side and SAP drivers. Intermediate level of managing DHCP reservations. Supporting O365 office productivity software i.e., Outlook, SharePoint, Teams, etc. Advanced level of active directory management. Maintain and develop required diagrams, documentation, and procedures of Internal/Client environments. Update and maintain IT asset management records. Be a point of escalation for technical support issues. JOB QUALIFICATION REQUIREMENTS: 3+ years of network support experience 3+ years of previous infrastructure support experience 3+ years of O365 support experience Bachelor’s degree in computer science/technology (preferred) Established track record in IT technologies (Linux/Windows Servers, Database, Data Center and Client/Server Application Support) Occasional onsite travel to local Client sites Strong written/verbal communication skills, critical thinking, problem-solving and troubleshooting skills Must possess excellent time management skills Ability to work in a flexible environment based on customer scheduling requirements Thrives in a fast-paced and changing environment with proven multitasking skills and focus on details and accuracy PREFERRED SKILLS: Experience operating in an MSP environment supporting multiple customers (Required) Microsoft Certifications or experience Experience with monitoring platforms and tools Experience with using and/or modifying PowerShell, JSON, RMM systems scripts Experience with SCCM Experience with Meraki portal Experience with SAP Comfortable Knowledge of Windows Server Experience interacting with external customers Excellent customer service and interpersonal skills Good documentation skills Ability to accurately follow written technical work instructions Able to work in a structured environment Strong organization, time management, and prioritizing skills PREFERRED CERTIFICATIONS: Network + CCNP Azure Administrator PHYSICAL DEMANDS MAY INCLUDE: Lifting or carrying up to 50 lbs. Time spent in low postures (crouching, stooping, kneeling, bending) Sit at a computer for 8 hours per day Keyboarding for 8 hours per day Speaking (communicating information to clients/coworkers) Medical, dental, and vision benefits with highly subsidized premiums Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off 401(k) Plan with employer match

Support and troubleshoot IT infrastructure, manage migrations, and act as escalation point for technical issues. | 3+ years network and infrastructure support, O365 experience, strong troubleshooting, MSP environment experience preferred. | iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Systems Engineer, IT Refresh Migrations to join our team. iT1 has been ranked as one of Arizona's Best Places to Work for over a decade, running in the Small Business category. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented people in the country. The Systems Engineer, IT Refresh Migrations is responsible for both internal and external facing responsibilities. In this position, you will be a part of our Field Services team acting as a critical point of contact between iT1 Consulting and the rest of the organization, as well as iT1's customers, network troubleshooting, system administration, among other duties. You will ensure all assigned tasks are being completed in adherence to iT1 standards. This is a primarily remote position with some travel required. Requirements • Supports, monitors, tests, and troubleshoots hardware and software related issues. • Run and support netstation migration scripts. • Intermediate level of network troubleshooting and deployment (Meraki, Cisco, etc.). • Intermediate level of Meraki portal migrations using a scripting tool. • Intermediate level of troubleshooting Windows based systems, i.e., Windows 11 and Windows Server platforms. • Intermediate level of knowledge on printer drivers including workstation, server side and SAP drivers. • Intermediate level of managing DHCP reservations. • Supporting O365 office productivity software i.e., Outlook, SharePoint, Teams, etc. • Advanced level of active directory management. • Maintain and develop required diagrams, documentation, and procedures of Internal/Client environments. • Update and maintain IT asset management records. • Be a point of escalation for technical support issues. JOB QUALIFICATION REQUIREMENTS: • 3+ years of network support experience • 3+ years of previous infrastructure support experience • 3+ years of O365 support experience • Bachelor's degree in computer science/technology (preferred) • Established track record in IT technologies (Linux/Windows Servers, Database, Data Center and Client/Server Application Support) • Occasional onsite travel to local Client sites • Strong written/verbal communication skills, critical thinking, problem-solving and troubleshooting skills • Must possess excellent time management skills • Ability to work in a flexible environment based on customer scheduling requirements • Thrives in a fast-paced and changing environment with proven multitasking skills and focus on details and accuracy PREFERRED SKILLS: • Experience operating in an MSP environment supporting multiple customers (Required) • Microsoft Certifications or experience • Experience with monitoring platforms and tools • Experience with using and/or modifying PowerShell, JSON, RMM systems scripts • Experience with SCCM • Experience with Meraki portal • Experience with SAP • Comfortable Knowledge of Windows Server • Experience interacting with external customers • Excellent customer service and interpersonal skills • Good documentation skills • Ability to accurately follow written technical work instructions • Able to work in a structured environment • Strong organization, time management, and prioritizing skills PREFERRED CERTIFICATIONS: • Network + • CCNP • Azure Administrator PHYSICAL DEMANDS MAY INCLUDE: • Lifting or carrying up to 50 lbs. • Time spent in low postures (crouching, stooping, kneeling, bending) • Sit at a computer for 8 hours per day • Keyboarding for 8 hours per day • Speaking (communicating information to clients/coworkers) JOB LOCATION: • Remote - Two openings are available. Ideal locations are Arizona and Florida. Benefits • Medical, dental, and vision benefits with highly subsidized premiums • Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off • 401(k) Plan with employer match

Manage federal account sales support including quoting, sourcing, deal registration, contract compliance, customer relationship building, and reporting within federal procurement frameworks. | 2-5+ years inside sales support in federal government business with experience in federal procurement, GWACs, quoting IT solutions, and strong communication and organizational skills. | iT1, a leading national technology solution provider headquartered in Tempe, AZ, is seeking a dedicated Inside Sales Support Representative, Federal. Recognized for over a decade as one of the Phoenix Business Journal's "Best Places to Work" in Arizona, iT1 offers a vibrant work culture where teamwork and support are paramount. Are you ready to make an impact at the heart of federal technology sales? As an Inside Federal Account Manager at iT1, you will be tasked with developing quotes for customers, sourcing, deal registration, shipment tracking, CLIN updates, accounts receivable assistance, and monthly reporting requirements. Additionally, your scope of responsibilities will include building relationships with existing customers, securing incremental revenue, developing net-new business, and helping to ensure success for clients and iT1. This role will have a focus on Federal accounts. Help us power innovation for government clients and grow your career with a team that values expertise, precision, and partnership! Triage RFIs/RFQs/RFPs from an assigned federal contract vehicle Build accurate, compliant quotes (hardware, software, cloud, services) with correct SKUs, CLINs, and T&Cs. Source pricing and availability through OEMs and distribution Register deals, secure special pricing, and align lead times with period-of-performance and FOB/INCOTERMS requirements. Contract & Vehicle Support: Support orders under vehicles such as CIO-CS, ITES-4H, etc. Confirm contract pricing, DoDIN APL compliance, TAA/BAA applicability, Section 889 representations, OEM letters of supply, and flow-down clauses. Prepare documentation as needed for: BOMs, SOWs, delivery schedules. Build relationships with clients, partners, and teammates Assist with developing net new business through relationship building with current customers, email campaigns, and GTM strategies. Provide overall excellent customer service to help complete any customer requests and resolve potential issues Providing shipment tracking information to customers, as needed Work with the Accounting department in supporting accounts receivable processes Work with customers and manufacturers to facilitate return requests Produce and distribute internal and external reports as needed Reach out to existing customers to promote interest in iT1 solutions and services Perform other duties as needed Helping to ensure overall success for clients and iT1 Compliance & Risk: Work within FAR/DFARS frameworks Support PIEE/WAWF receiving/invoicing workflows, DPAS ratings when present, and government acceptance terms. Maintain records for audits; ensure use of current UEI (SAM), CAGE, NAICS alignment, and manufacturer authorization. Qualifications: 2-5+ years Inside Sales Support role federal government business, preferably GWACs Previous business development experience with federal agencies Hands-on experience with Federal procurement processes and portals. Ability to quote multi-line IT solutions (networking, security, servers/storage, desktop/laptops, video equipment). Working knowledge of pricing math (margin/markup), terms & conditions Detail-orientation, deadline discipline, and strong written communication with federal stakeholders and partners. Excellent communication skills, both verbal and written Demonstrated consistency in values, principles and work ethic Strong organizational and problem-solving skills Ability to multi-task and coordinate workloads amongst team members Nice to Have: Previous work on GWAC’s (government-wide acquisition contracts) namely CIO-CS, ITES-2H/3H, SEWP Familiarity with CUI, FCI, supply-chain security. Awareness of NIST 800-171/CMMC basics and common federal cybersecurity clauses. OEM ecosystem experience (Cisco, HPE, HP Inc., Dell, Microsoft, etc.) Eligibility for Public Trust or experience supporting cleared accounts (clearance not required). Physical Demands: Sit at a computer for up to 8 hours per day Keyboarding for 8 hours per day Near Vision (working with small objects or reading small print) Speaking (communicating information to clients/coworkers) Hearing Requirements (In person speech, telephone, other sounds) Engage in effective communication via phone and in-person conversations Ability to handle both routine and challenging customer interactions Job Location: Hybrid if local to the Tempe, AZ office Remote if located outside of a reasonable commute Mon - Fri 8 am - 5 pm AZ Medical, dental, and vision benefits with highly subsidized premiums Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off 401(k) Plan with employer match Onsite Fitness Center Onsite Monthly Massages

Develop quotes and manage federal account sales support including contract compliance, deal registration, shipment tracking, and customer relationship building. | 2-5+ years inside sales support experience in federal government business with knowledge of federal procurement portals, contract vehicles, and IT solutions quoting. | iT1, a leading national technology solution provider headquartered in Tempe, AZ, is seeking a dedicated Inside Sales Support Representative, Federal. Recognized for over a decade as one of the Phoenix Business Journal's "Best Places to Work" in Arizona, iT1 offers a vibrant work culture where teamwork and support are paramount. Are you ready to make an impact at the heart of federal technology sales? As an Inside Federal Account Manager at iT1, you will be tasked with developing quotes for customers, sourcing, deal registration, shipment tracking, CLIN updates, accounts receivable assistance, and monthly reporting requirements. Additionally, your scope of responsibilities will include building relationships with existing customers, securing incremental revenue, developing net-new business, and helping to ensure success for clients and iT1. This role will have a focus on Federal accounts. Help us power innovation for government clients and grow your career with a team that values expertise, precision, and partnership! Requirements • Triage RFIs/RFQs/RFPs from an assigned federal contract vehicle • Build accurate, compliant quotes (hardware, software, cloud, services) with correct SKUs, CLINs, and T&Cs. • Source pricing and availability through OEMs and distribution • Register deals, secure special pricing, and align lead times with period-of-performance and FOB/INCOTERMS requirements. • Contract & Vehicle Support: • Support orders under vehicles such as CIO-CS, ITES-4H, etc. • Confirm contract pricing, DoDIN APL compliance, TAA/BAA applicability, Section 889 representations, OEM letters of supply, and flow-down clauses. • Prepare documentation as needed for: BOMs, SOWs, delivery schedules. • Build relationships with clients, partners, and teammates • Assist with developing net new business through relationship building with current customers, email campaigns, and GTM strategies. • Provide overall excellent customer service to help complete any customer requests and resolve potential issues • Providing shipment tracking information to customers, as needed • Work with the Accounting department in supporting accounts receivable processes • Work with customers and manufacturers to facilitate return requests • Produce and distribute internal and external reports as needed • Reach out to existing customers to promote interest in iT1 solutions and services • Perform other duties as needed • Helping to ensure overall success for clients and iT1 Compliance & Risk: • Work within FAR/DFARS frameworks • Support PIEE/WAWF receiving/invoicing workflows, DPAS ratings when present, and government acceptance terms. • Maintain records for audits; ensure use of current UEI (SAM), CAGE, NAICS alignment, and manufacturer authorization. Qualifications: • 2-5+ years Inside Sales Support role federal government business, preferably GWACs • Previous business development experience with federal agencies • Hands-on experience with Federal procurement processes and portals. • Ability to quote multi-line IT solutions (networking, security, servers/storage, desktop/laptops, video equipment). • Working knowledge of pricing math (margin/markup), terms & conditions • Detail-orientation, deadline discipline, and strong written communication with federal stakeholders and partners. • Excellent communication skills, both verbal and written • Demonstrated consistency in values, principles and work ethic • Strong organizational and problem-solving skills • Ability to multi-task and coordinate workloads amongst team members Nice to Have: • Previous work on GWAC’s (government-wide acquisition contracts) namely CIO-CS, ITES-2H/3H, SEWP • Familiarity with CUI, FCI, supply-chain security. • Awareness of NIST 800-171/CMMC basics and common federal cybersecurity clauses. • OEM ecosystem experience (Cisco, HPE, HP Inc., Dell, Microsoft, etc.) • Eligibility for Public Trust or experience supporting cleared accounts (clearance not required). Physical Demands: • Sit at a computer for up to 8 hours per day • Keyboarding for 8 hours per day • Near Vision (working with small objects or reading small print) • Speaking (communicating information to clients/coworkers) • Hearing Requirements (In person speech, telephone, other sounds) • Engage in effective communication via phone and in-person conversations • Ability to handle both routine and challenging customer interactions Job Location: • Hybrid if local to the Tempe, AZ office • Remote if located outside of a reasonable commute • Mon - Fri 8 am - 5 pm AZ Benefits • Medical, dental, and vision benefits with highly subsidized premiums • Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off • 401(k) Plan with employer match • Onsite Fitness Center • Onsite Monthly Massages