Irth Solutions

Design and evolve scalable data architectures and models to manage pipeline integrity datasets and collaborate with teams to integrate GIS systems and optimize database performance. | 5+ years database engineering experience with expert SQL, Python, Databricks, and knowledge of pipeline integrity data and industry regulations. | About Irth Solutions Irth Solutions, a TPG portfolio company headquartered in Columbus, Ohio, is the leading provider of enterprise-wide SaaS solutions for critical network infrastructure. Serving the electric, energy, telecommunications, media, and pipeline industries for over 25 years, Irth blends geospatial data, business intelligence, and AI to deliver 360-degree situational awareness across damage prevention, asset integrity, and land management. Our platform - trusted by Fortune 500 utilities, pipeline operators, and telecom providers - helps customers manage 811 tickets, pipeline integrity data, land rights, and risk, enabling them to improve resilience, reduce risk, and stay ahead of compliance requirements. Role Overview The Senior Database Engineer is a key technical individual contributor who drives the design, development, and evolution of our data management platform. Working closely with the Director of Engineering, solution architects, software engineers, and customer-facing teams, you will shape the database architecture that underpins the AIP/CIM Data Model. You will champion data quality, performance, and scalability across cloud and on-premise environments - and bring deep expertise in pipeline integrity data to help Irth Solutions deliver unparalleled value to its customers. Reporting Structure The Senior Database Engineer will report directly to the Director of Engineering and will collaborate cross-functionally with development, QA, business intelligence, data science, and customer success teams. Key Responsibilities Database Architecture & Design Design and develop robust, scalable data models and database architectures to house and analyze pipeline integrity datasets, including ILI, PODS, GIS (APDM/UPDM), corrosion & CP data, and field NDE data. Establish and enforce data standards, processes, and procedures across teams and products. Drive the evolution of the CIM Data Model to meet current and future customer requirements. Development & Engineering Excellence Implement enhancements to the existing data management platform, supporting new features from design through QA sign-off. Write high-quality stored procedures, queries, and database migration scripts with a focus on performance and maintainability. Diagnose and resolve database performance bottlenecks; partner with software engineers to address data-related issues and system design challenges. Adopt and champion best practices in testing, data integrity validation, documentation, and agile development. Maintain a reusable library of data model documents, templates, and technical guides. Collaboration & Customer Engagement Work directly with customers and subject matter experts to understand existing pipeline integrity data systems, pain points, and integration requirements. Analyze customer GIS and third-party systems to plan and execute integrations with the Irth Solutions platform. Partner with product managers, business analysts, and customer account executives during onboarding and support cases involving customer data. Provide technical guidance to junior engineers and contribute to a culture of continuous improvement. Required 5+ years of experience in database engineering, data architecture, or a closely related technical role. Expert-level proficiency in SQL and relational database systems - Microsoft Azure SQL and/or SQL Server strongly preferred. Databricks - experience with the Databricks Lakehouse platform for large-scale data engineering, Delta Lake. Python - scripting for data processing, automation, ETL pipelines. Significant hands-on experience with pipeline integrity data including ILI, PODS, GIS platforms (APDM, UPDM), corrosion & CP databases, and field NDE data. Deep knowledge of data modelling, schema design, indexing strategies, and query performance tuning. Experience with stored procedures, views, triggers, and database automation. Familiarity with pipeline integrity business processes and regulations (e.g., CFR 192 & 195, ASME B31.8S). Experience working in agile/scrum software development environments. Excellent analytical and communication skills - able to translate complex data challenges into clear solutions. Self-directed and comfortable working remotely; willingness to travel to customer sites as required. Preferred Claude AI / Anthropic APIs - experience integrating large language models into data workflows, tooling, or internal applications. Agentic AI - familiarity with building or working alongside AI agents for autonomous data analysis, anomaly detection, or decision support within engineering or integrity management contexts. Power BI or SQL Server Reporting Services (SSRS) for building analytical dashboards and reports. Experience with cloud-native data services (Azure Data Factory, Synapse Analytics, or equivalent). Bachelor's degree in Computer Science, Engineering, or equivalent practical experience. Work on technically challenging, industry-defining problems in pipeline safety and integrity management. Remote-first culture with a collaborative, innovative team. Direct impact - your work shapes a platform trusted by pipeline operators across North America. An environment that values initiative, creativity, and continuous learning. Competitive compensation commensurate with experience.

The Technical Support Engineer will respond to and resolve customer inquiries and technical issues, ensuring minimal disruption to customer operations. They will also collaborate with engineers and customers to improve product quality and support processes. | Candidates should have a bachelor's degree in a related field and 3-5 years of experience in technical support, particularly in pipeline integrity. Familiarity with ILI data, PODS, and SQL databases is essential. | Join our team to drive reliability by resolving critical support issues for pipeline operations. We are looking to fill a full-time hybrid Technical Support Engineer. Working as part of the Irth team on cutting-edge data management and data analytics technology, the successful candidate will collaborate with our engineers and customers in our mission to deliver best in class solutions for the oil & gas industry. The ideal candidate has significant experience with pipeline integrity data systems such as Inline Inspection (ILI), PODS and other GIS platforms (APDM, UPDM), corrosion & CP databases, field NDE data, and in-house integrity data management systems. If you have experience working in analysis of pipeline integrity datasets, we would like to hear from you. Responsibilities Advanced Technical Support: Respond to and resolve customer inquiries and technical issues via phone, email, or conference calls. Troubleshoot and diagnose complex software problems. Provide solutions and workarounds for technical issues, ensuring minimal disruption to customer operations. Escalate unresolved issues to higher-level support or specialized teams when necessary. Customer Engagement and Communication: Maintain clear and effective communication with customers to understand their technical needs and issues. Provide timely updates and follow-ups to customers regarding the status of their issues. Document customer interactions, issues, and resolutions for future reference. Develop and maintain technical documentation and user guides. Collaboration and Team Support: Work closely with other technical support engineers and IT teams to resolve complex issues. Collaborate with development and QA teams to identify and resolve software bugs and improve product quality. Participate in team meetings and contribute to the continuous improvement of support processes and procedures. Training and Knowledge Sharing: Train and mentor other technical support staff. Share knowledge and best practices with the support team to enhance overall technical expertise. Qualifications Education: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field preferred Experience: Minimum of 3-5 years of experience in technical support, IT support, or a pipeline integrity technical support related role, with experience engaging with customer engineers and senior management. Experience in troubleshooting and resolving complex technical issues. Familiarity with ILI data, PODS, and related pipeline integrity data as well as the challenges inherent in modelling and analysis of these datasets Familiarity with pipeline integrity business processes is preferred Technical Skills: Proficiency in operating systems (Windows, macOS, Linux). SQL database knowledge – writing queries, troubleshooting, data analysis, performance issues, understanding & interpreting data, etc. Significant experience with database technologies such as SQL Server / Azure SQL, Oracle, stored procedures, indexing strategy and performance optimization Experience with tools like Azure DevOps and Ticket management systems In-depth knowledge of software applications. Experience with remote support tools and help desk software. Bonus: Experience with Azure Application Insights logs, interpreting Exception messages from .NET Framework, stack traces Soft Skills: Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to work independently and collaboratively within a team. Physical Requirements/ Working Conditions: Ability to sit at a desk and computer screen 90% of the shift and answer/talk on the phone. Willingness to work flexible hours, including evenings and weekends, if required ability to work On Call rotation (weeklong rotation) May require working under pressure during system outages or critical issues. Join a dynamic, growing company that is well respected in its industry. Competitive salary Health plans options including medical, dental, & vision 401k (US), RSP (Canada) + company match Flexible PTO policy plus company-paid holidays Benefits options such as health insurance, life insurance, discounts and perks programs Generous “work from home” stipend to get you started Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings Hybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office

Own the full UX process including user research, creating wireframes and prototypes, presenting designs, and collaborating with product managers and developers. | 2-5 years UX design experience in SaaS or web/app environment, advanced Figma skills, strong communication, and ability to work independently and remotely. | OverviewBe the UX force at Irth — shaping digital products that make tough tasks feel effortless and users love.Irth is hiring a User Experience Designer to help create the future of our web and mobile app products. Our solutions are engineered to improve resilience and reduce risk in the sustainable delivery of utility, energy, telecommunication, and media services.You’ll join a small but mighty Experience Team of three, where design leadership is not just welcomed—it’s expected. We’re looking for someone who thrives on owning the full UX process, not just a slice of it. Working remotely, you’ll be guided by our Creative Director but have the autonomy to drive UX strategy and execution with minimal oversight.This role blends strategic thinking with hands-on design. You’ll work in a fast-paced, collaborative environment alongside product managers, developers, stakeholders, and customers—translating insights and business goals into intuitive, impactful user experiences.ResponsibilitiesConducting user research, including user interviews.Constructing user personas and user flow diagrams.Creating wireframes, prototypes, and detailed UI mockupsPresenting user experience concepts and designs to stakeholdersCollecting and analyzing user feedback and behavioral data to inform design iterations.Collaborating with product managers and developers to ensure feasibility and alignmentDocumenting finalized designs for development, QA, and internal teamsQualificationsProven track record of designing digital products end-to-end.2–5 years of experience as a UX Designer or UX Strategist, ideally in a SaaS or web/app-based environmentAdvanced proficiency in Figma, including component libraries and prototyping.Deep understanding of UX principles, interaction design, and usability testingStrong communication and presentation skills—you can clearly articulate design decisionsAnalytical mindset with sharp attention to detailComfortable working independently and collaboratively in a remote, cross-functional teamBenefitsJoin a dynamic, growing company that is well respected in its industry.Health plans options including medical, dental, & vision401k or RSP + company matchFlexible PTO policy plus company-paid holidaysGenerous one-time “work from home” stipend to get you startedTeam events including monthly lunches for everyone, volunteer outings, and quarterly gatheringsHybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office #J-18808-Ljbffr