Irth Solutions

Develop pipeline through research, cold calling, and email campaigns to drive sales and qualify inbound opportunities. | At least one year of sales experience, preferably in SaaS, with success in hunting new business leads and scheduling qualified meetings. | Job Description If you're energized by connecting with people, spotting opportunities, and sparking meaningful conversations, you'll thrive at Irth Solutions. Here, your outreach isn't just about selling software—it's about equipping the people who keep our world running safely and efficiently. We deliver resilient, risk-reducing solutions for critical infrastructure in utilities, renewable energy, midstream, telecom, and more. Our vision integrates business intelligence, analytics, and geospatial data to provide 360-degree situational awareness for proactive risk management and workforce efficiency. Our solutions also help land developers reduce risk and improve efficiency in right-of-way acquisition and land use agreement management. This will be a remote based role with minimal travel. The candidate should be able to work independently and be self-driven. The candidate should have demonstrated success promoting software solutions, bringing in qualified leads to the Account Executives. The candidate should be competitive, self-driven and possess a natural curiosity. The role will require a comfort level in a variety of settings, ranging from spending time alone researching, to making discovery calls and promoting events. The successful candidate must be able to understand and convey the benefits of the Irth offerings. Experience in SaaS is a must, with specific domain experience in work management or field service software being a bonus. Expectations and Responsibilities: Develop pipeline by researching, cold calling, and executing email campaign strategies Learn a multifaceted product suite and drive sells across North America, Europe, and Latin America Qualify inbound opportunities and develop a strong pipeline for Account Executives Meet monthly and quarterly qualified pipeline goals Log all activities in salesforce and hubspot; and validate/correct contact data housed within the CRM Coordinate lead processing with support from Marketing for all campaigns and conferences Manage pre and post conference + webinar outreach for existing and new customers Provide market intel based on information gathered Work with Account Executive to develop and execute strategic attack plans for new logos Participate in required business events, conferences, trade shows and seminars Ability to travel occasionally, typically 10%. Most of all: Bring a warm and friendly presence who is a self-starter, who is driven, hungry, and will ask questions – You will often be the first impression of our company! Qualifications & Job Objectives: At least 1 year experience in a sales role SaaS experience preferred Consistently demonstrate excellent organization, time management, and oral and written communication skills, both internally and externally Proven success hunting new business leads and scheduling qualified meetings Bachelor’s degree preferred, but not required This is a quota carrying position, candidate should be able to meet or exceed quota reliably Join a dynamic, growing company that is well respected in its industry. Competitive salary Health plans options including medical, dental, & vision 401k (US), RSP (Canada) + company match Flexible PTO policy plus company-paid holidays Benefits options such as health insurance, life insurance, discounts and perks programs Generous “work from home” stipend to get you started Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings Hybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office

Provide advanced technical support for pipeline integrity data systems, troubleshoot complex software issues, and collaborate with teams to improve support processes. | Minimum 3-5 years in technical support with experience in data analysis, SQL, and customer engagement, plus familiarity with pipeline integrity datasets and business processes. | Join our team to drive reliability by resolving critical support issues for pipeline operations. We are looking to fill a full-time hybrid Technical Support Engineer. Working as part of the Irth team on cutting-edge data management and data analytics technology, the successful candidate will collaborate with our engineers and customers in our mission to deliver best in class solutions for the oil & gas industry. The ideal candidate has significant experience with pipeline integrity data systems such as Inline Inspection (ILI), PODS and other GIS platforms (APDM, UPDM), corrosion & CP databases, field NDE data, and in-house integrity data management systems. If you have experience working in analysis of pipeline integrity datasets, we would like to hear from you. This is a remote position* Responsibilities Advanced Technical Support: Respond to and resolve customer inquiries and technical issues via phone, email, or conference calls. Troubleshoot and diagnose complex software problems. Provide solutions and workarounds for technical issues, ensuring minimal disruption to customer operations. Escalate unresolved issues to higher-level support or specialized teams when necessary. Customer Engagement and Communication: Maintain clear and effective communication with customers to understand their technical needs and issues. Provide timely updates and follow-ups to customers regarding the status of their issues. Document customer interactions, issues, and resolutions for future reference. Develop and maintain technical documentation and user guides. Collaboration and Team Support: Work closely with other technical support engineers and IT teams to resolve complex issues. Collaborate with development and QA teams to identify and resolve software bugs and improve product quality. Participate in team meetings and contribute to the continuous improvement of support processes and procedures. Training and Knowledge Sharing: Train and mentor other technical support staff. Share knowledge and best practices with the support team to enhance overall technical expertise. Qualifications Education: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field preferred Experience: Minimum of 3-5 years of experience in technical support, IT support, or a pipeline integrity technical support related role, with experience engaging with customer engineers and senior management. Experience in troubleshooting and resolving complex technical issues. Familiarity with ILI data, PODS, and related pipeline integrity data as well as the challenges inherent in modelling and analysis of these datasets Familiarity with pipeline integrity business processes is preferred Technical Skills: Proficiency in operating systems (Windows, macOS, Linux). SQL database knowledge – writing queries, troubleshooting, data analysis, performance issues, understanding & interpreting data, etc. Significant experience with database technologies such as SQL Server / Azure SQL, Oracle, stored procedures, indexing strategy and performance optimization Experience with tools like Azure DevOps and Ticket management systems In-depth knowledge of software applications. Experience with remote support tools and help desk software. Bonus: Experience with Azure Application Insights logs, interpreting Exception messages from .NET Framework, stack traces Soft Skills: Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to work independently and collaboratively within a team. Physical Requirements/ Working Conditions: Ability to sit at a desk and computer screen 90% of the shift and answer/talk on the phone. Willingness to work flexible hours, including evenings and weekends, if required ability to work On Call rotation (weeklong rotation) May require working under pressure during system outages or critical issues. Join a dynamic, growing company that is well respected in its industry. Competitive salary Health plans options including medical, dental, & vision 401k (US), RSP (Canada) + company match Flexible PTO policy plus company-paid holidays Benefits options such as health insurance, life insurance, discounts and perks programs Generous “work from home” stipend to get you started Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings Hybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office

Translate business needs into technical requirements, act as a bridge between stakeholders and development, and support Agile ceremonies. | 5+ years as a Business Analyst or Product Owner, experience in Agile environments, strong communication and stakeholder management skills, familiarity with APIs, databases, and data analysis. | Are you ready for an exciting career with a technology firm that is working on cutting-edge products that continually sets the bar for the competition to follow? Then come join the Irth team and be part of a software-product organization that has a dynamic work culture, great work atmosphere and amazing growth potential. We are currently hiring a Product Owner/ Business Analyst and we would love to talk with you about your work experience and career objectives. Irth Solutions, LLC. is the market leader in providing software solutions to manage land rights and infrastructure assets. JOB SUMMARY: The Product Owner/ Business Analyst is a key individual in the implementation of our Irth Integrity Management software solution. You will work under minimal supervision with internal teams to translate business needs into technical requirements. You will also be an important bridge between product management and the development team. Responsibilities & Key Tasks Translate business needs into clear, actionable technical requirements. Act as a bridge between Product Management, Development, QA, and business stakeholders. Gather, analyze, and document functional and non-functional requirements. Write and refine user stories, epics, and acceptance criteria. Support product backlog management, including prioritization and refinement. Participate in Agile ceremonies (sprint planning, daily stand-ups, reviews, retrospectives). Collaborate with development teams to ensure requirements are understood and feasible. Perform gap analysis between business needs and existing system capabilities. Support testing activities by validating requirements and assisting with acceptance testing. Identify issues, perform root cause analysis, and propose practical solutions. Communicate progress, risks, and trade-offs clearly to stakeholders. Skills & Competencies Agile & Product Skills Strong understanding of Agile methodologies (Scrum and/or Kanban). Experience with iterative development and incremental delivery. Backlog management and feature prioritization based on business value. User story writing with clear acceptance criteria. Business Analysis Skills Requirements elicitation and documentation (user stories, use cases, epics). Ability to define both functional and non-functional requirements. Strong analytical and problem-solving skills. Ability to perform gap analysis and translate business needs into technical solutions. Technical Skills Solid understanding of software development concepts (APIs, databases, integrations). Familiarity with software architecture and data flows. Ability to query databases and analyze data using SQL. Knowledge of testing methodologies (unit, integration, acceptance testing). Experience using Agile tools such as Azure DevOps (or similar). Stakeholder & Communication Skills Excellent communication skills with both technical and non-technical stakeholders. Ability to manage competing priorities and negotiate trade-offs. Strong collaboration skills in cross-functional teams. Tools & Modeling Experience with Agile project management tools (e.g. Azure DevOps). Familiarity with modeling and visualization tools (UML, flowcharts, wireframes). Ability to document workflows and system interactions clearly. Requirements & Qualifications 5+ years of experience as a Business Analyst and/or Product Owner. Experience working in Agile software development environments. Pipeline industry experience is a plus, but not required. Undergraduate degree in IT, Business, or equivalent professional experience preferred. Join a dynamic, growing company that is well respected in its industry. Competitive salary Health plans options including medical, dental, & vision 401k (US), RSP (Canada) + company match Flexible PTO policy plus company-paid holidays Benefits options such as health insurance, life insurance, discounts and perks programs Generous “work from home” stipend to get you started Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings Hybrid employees have access to snacks, beverages and coffee at our Columbus office

Own and execute the AI/ML product roadmap, collaborate with data science and engineering teams, and ensure trustworthy, impactful AI-driven features. | Extensive experience in AI/ML product management, technical fluency in data modeling and system architecture, and domain knowledge in damage prevention or utilities are required. | Irth Solutions is building Insights—a cross‑product intelligence layer that powers Damage Prevention, Asset Integrity, Land Management, and Stakeholder Engagement with predictive and probabilistic risk analytics for critical network infrastructure. Insights blends generative AI, machine learning, vision modeling, risk data, workflow models, industry trends, and customer‑specific datasets to identify and quantify opportunities and risk with exceptional accuracy. Because Insights integrates directly with 811 call centers, contract locators, energy companies, utilities, and integrity / engagement / land teams, its models are trained on the industry’s most operationally relevant data. Irth delivers comprehensive risk scoring that combines predictive AI/ML with actuarial analysis—turning data into deeper, more actionable intelligence. Role summary As Product Manager, Insights (AI/ML), you will own the horizontal roadmap and make Insights a seamlessly integrated intelligence layer across Irth’s product portfolio. You’ll bridge data science, platform engineering, and real‑world customer workflows to ship trustworthy models and Insight‑powered features that drive measurable outcomes. What you’ll do Product strategy & roadmap Own the cross‑portfolio Insights roadmap; set vision, goals, and success metrics in partnership with vertical PMs. Evaluate and prioritize AI/ML capabilities and data science investments aligned to company strategy, ARR goals, and technical constraints. Translate market and customer needs into clear epics, features, and user stories; manage dependencies across teams. AI/ML product leadership Define requirements for predictive models, image analysis, and probabilistic scoring; partner with data science on training needs, calibration, and accuracy improvements. Guide model performance evaluation and risk calibration; understand the AI/ML lifecycle from training through monitoring. Champion transparency and operational confidence in AI‑driven decisions with customers and stakeholders. Execution & delivery Partner with UX and engineering to ship intuitive, Insight‑powered workflows that fit into customer operations. Support release readiness, documentation, and enablement for Insights features; function as the escalation point for complex issues and serve as domain SME through build, launch, and adoption. Customer & market Engage customers and industry experts for discovery, feedback, and validation; conduct competitive research to improve experience and win share. Collaborate with product marketing, sales, and enablement on go‑to‑market for Insight‑powered capabilities. How we’ll measure success (first 12 months) Adoption: % of customers and users engaging with Insights‑powered features across product lines. Model impact: Measurable improvements in precision/recall, calibration, lift, and reduction in false positives/negatives. Commercial outcomes: Attach rate for Insight‑powered modules and ARR influenced by Insights capabilities. Operational confidence: Reduction in escalations related to risk scoring; improved user satisfaction (CSAT/NPS) for Insight‑powered workflows. Delivery: On‑time release of prioritized roadmap items with clear enablement and GTM readiness. How you’ll work Cross‑functional leadership: Influence without authority across product, engineering, data science, UX, marketing, sales, and engagement / delivery. Customer‑back approach: Balance AI/ML innovation with field‑tested operational reality; ensure features are intuitive and trustworthy in high‑stakes environments. What you’ll bring (Requirements) 5+ years of product management or technical product leadership in AI/ML, LLMs, data platforms, analytics, or workflow‑heavy enterprise software. Strong technical fluency with AI/ML concepts, data modeling, APIs, system architecture, and platform dependencies; proven track record partnering with data science across the ML lifecycle. Demonstrated ability to turn complex, data‑driven customer problems into shipped features with measurable impact. Excellent written and verbal communication; able to simplify technical AI/ML topics for business users. Bachelor’s in Computer Science, Engineering, Data Science, Statistics—or equivalent experience (advanced degree a plus). Relevant Agile/Scrum or PM certifications are a bonus. Familiarity with the Microsoft stack (e.g., Teams, Azure DevOps/Jira) and agile software development practices. Domain experience (Preferred) Background in Damage Prevention/One Call, utilities, energy, asset integrity, and/or land management. Working knowledge of standards such as ASME B31, PHMSA 49 CFR 192/195, CSA, and CGA/CCGA—and how they influence compliance workflows and risk models. Join a dynamic, growing company that is well respected in its industry. Competitive salary Health plans options including medical, dental, & vision 401k (US), RSP (Canada) + company match Flexible PTO policy plus company-paid holidays Benefits options such as health insurance, life insurance, discounts and perks programs Generous “work from home” stipend to get you started Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings Hybrid employees have access to snacks, beverages and coffee at our Columbus office

The Technical Support Engineer will respond to and resolve customer inquiries and technical issues, ensuring minimal disruption to customer operations. They will also collaborate with engineers and customers to improve product quality and support processes. | Candidates should have a bachelor's degree in a related field and 3-5 years of experience in technical support, particularly in pipeline integrity. Familiarity with ILI data, PODS, and SQL databases is essential. | Join our team to drive reliability by resolving critical support issues for pipeline operations. We are looking to fill a full-time hybrid Technical Support Engineer. Working as part of the Irth team on cutting-edge data management and data analytics technology, the successful candidate will collaborate with our engineers and customers in our mission to deliver best in class solutions for the oil & gas industry. The ideal candidate has significant experience with pipeline integrity data systems such as Inline Inspection (ILI), PODS and other GIS platforms (APDM, UPDM), corrosion & CP databases, field NDE data, and in-house integrity data management systems. If you have experience working in analysis of pipeline integrity datasets, we would like to hear from you. Responsibilities Advanced Technical Support: Respond to and resolve customer inquiries and technical issues via phone, email, or conference calls. Troubleshoot and diagnose complex software problems. Provide solutions and workarounds for technical issues, ensuring minimal disruption to customer operations. Escalate unresolved issues to higher-level support or specialized teams when necessary. Customer Engagement and Communication: Maintain clear and effective communication with customers to understand their technical needs and issues. Provide timely updates and follow-ups to customers regarding the status of their issues. Document customer interactions, issues, and resolutions for future reference. Develop and maintain technical documentation and user guides. Collaboration and Team Support: Work closely with other technical support engineers and IT teams to resolve complex issues. Collaborate with development and QA teams to identify and resolve software bugs and improve product quality. Participate in team meetings and contribute to the continuous improvement of support processes and procedures. Training and Knowledge Sharing: Train and mentor other technical support staff. Share knowledge and best practices with the support team to enhance overall technical expertise. Qualifications Education: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field preferred Experience: Minimum of 3-5 years of experience in technical support, IT support, or a pipeline integrity technical support related role, with experience engaging with customer engineers and senior management. Experience in troubleshooting and resolving complex technical issues. Familiarity with ILI data, PODS, and related pipeline integrity data as well as the challenges inherent in modelling and analysis of these datasets Familiarity with pipeline integrity business processes is preferred Technical Skills: Proficiency in operating systems (Windows, macOS, Linux). SQL database knowledge – writing queries, troubleshooting, data analysis, performance issues, understanding & interpreting data, etc. Significant experience with database technologies such as SQL Server / Azure SQL, Oracle, stored procedures, indexing strategy and performance optimization Experience with tools like Azure DevOps and Ticket management systems In-depth knowledge of software applications. Experience with remote support tools and help desk software. Bonus: Experience with Azure Application Insights logs, interpreting Exception messages from .NET Framework, stack traces Soft Skills: Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to work independently and collaboratively within a team. Physical Requirements/ Working Conditions: Ability to sit at a desk and computer screen 90% of the shift and answer/talk on the phone. Willingness to work flexible hours, including evenings and weekends, if required ability to work On Call rotation (weeklong rotation) May require working under pressure during system outages or critical issues. Join a dynamic, growing company that is well respected in its industry. Competitive salary Health plans options including medical, dental, & vision 401k (US), RSP (Canada) + company match Flexible PTO policy plus company-paid holidays Benefits options such as health insurance, life insurance, discounts and perks programs Generous “work from home” stipend to get you started Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings Hybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office

Own the full UX process including user research, creating wireframes and prototypes, presenting designs, and collaborating with product managers and developers. | 2-5 years UX design experience in SaaS or web/app environment, advanced Figma skills, strong communication, and ability to work independently and remotely. | OverviewBe the UX force at Irth — shaping digital products that make tough tasks feel effortless and users love.Irth is hiring a User Experience Designer to help create the future of our web and mobile app products. Our solutions are engineered to improve resilience and reduce risk in the sustainable delivery of utility, energy, telecommunication, and media services.You’ll join a small but mighty Experience Team of three, where design leadership is not just welcomed—it’s expected. We’re looking for someone who thrives on owning the full UX process, not just a slice of it. Working remotely, you’ll be guided by our Creative Director but have the autonomy to drive UX strategy and execution with minimal oversight.This role blends strategic thinking with hands-on design. You’ll work in a fast-paced, collaborative environment alongside product managers, developers, stakeholders, and customers—translating insights and business goals into intuitive, impactful user experiences.ResponsibilitiesConducting user research, including user interviews.Constructing user personas and user flow diagrams.Creating wireframes, prototypes, and detailed UI mockupsPresenting user experience concepts and designs to stakeholdersCollecting and analyzing user feedback and behavioral data to inform design iterations.Collaborating with product managers and developers to ensure feasibility and alignmentDocumenting finalized designs for development, QA, and internal teamsQualificationsProven track record of designing digital products end-to-end.2–5 years of experience as a UX Designer or UX Strategist, ideally in a SaaS or web/app-based environmentAdvanced proficiency in Figma, including component libraries and prototyping.Deep understanding of UX principles, interaction design, and usability testingStrong communication and presentation skills—you can clearly articulate design decisionsAnalytical mindset with sharp attention to detailComfortable working independently and collaboratively in a remote, cross-functional teamBenefitsJoin a dynamic, growing company that is well respected in its industry.Health plans options including medical, dental, & vision401k or RSP + company matchFlexible PTO policy plus company-paid holidaysGenerous one-time “work from home” stipend to get you startedTeam events including monthly lunches for everyone, volunteer outings, and quarterly gatheringsHybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office #J-18808-Ljbffr