Irth Solutions

Own customer outcomes post-implementation, drive adoption and value realization, and serve as a bridge between customers and internal teams. | Experience in SaaS customer success or technical account management, strong analytical skills, technical aptitude, and excellent communication skills. | As a Customer Success Manager (CSM), you will serve as the primary owner of post-implementation customer outcomes. You’ll guide adoption, help customers align product usage to business goals, and empower them to derive measurable value from Irth’s solutions. You won’t directly manage implementations or renewals, but you’ll act as the strategic connector between customers and internal teams — ensuring customers understand both how to use the product effectively and why it matters to their operations. Our CSMs are proactive advisors, data-driven problem solvers, and trusted advocates who balance tactical execution with strategic impact. You’ll collaborate closely with Product, Support, and Account Executives to ensure your customers maximize value and continuously evolve their partnership with Irth. Solution Knowledge & Customer Domains CSMs will build domain knowledge aligned to solution categories (e.g., Damage Prevention, Land Management, Training & Compliance) to support relevant workflows, value drivers, and customer context. Key Responsibilities As the primary post-implementation owner of customer outcomes, you will drive adoption, enablement, and value realization across assigned accounts — tailoring strategies based on customer engagement and collaboration levels. Adoption & Value Enablement · Own customer adoption, value realization, and overall health across assigned accounts. · Develop deep understanding of customer operations, use cases, and business goals to align product utilization with measurable outcomes. · Conduct success calls and health reviews to identify optimization opportunities and drive expanded utilization. · Deliver targeted enablement sessions to drive continuous improvement and expanded feature use. · Evaluate customer engagement and collaboration patterns to determine the level and style of CS involvement and adapt enablement strategies accordingly. · Collaborate with peers and leadership to conduct regular customer-facing office hours and monthly, targeted, topic-specific webinars. Value Realization & Strategic Guidance · Coach customers on interpreting usage patterns and performance signals so they can connect product usage to their operational goals and business outcomes. · Collaborate with customers to define success criteria, establish trackable milestones, and monitor progress. · Facilitate strategic discussions that strengthen adoption, operational efficiency, and long-term value realization. Internal Alignment & Advocacy · Partner with Implementation and Support to ensure smooth transitions from onboarding to steady-state adoption and improve the customer experience. · Provide structured, data-informed feedback to Product and Engineering teams to shape future enhancements and user experience. · Serve as the voice of the customer by providing structured, evidence-based insights to influence roadmap and prioritization. · Collaborate with Sales and Account Executives to share health insights that inform renewal forecasting and expansion opportunities. · Contribute to the continuous refinement of internal playbooks, health scoring models, and success frameworks. Health Monitoring & Risk Mitigation · Monitor health signals (usage, engagement, support trends) via dashboards and analytics tools. · Identify early risks and coordinate mitigation plans across internal teams. · Maintain accurate data and notes in systems of record to support visibility, forecasting, and cross-functional alignment. · Capture sentiment, insights, and action items to ensure organizational alignment. · 3+ years of Customer Success, Technical Account Management, or SaaS client-facing experience, ideally within enterprise or critical infrastructure industries. · Demonstrated success driving adoption and measurable business outcomes for complex, multi-stakeholder customers. · Strong analytical and storytelling ability—capable of interpreting usage data and connecting it to tangible customer value. · Technical aptitude with the ability to understand SaaS workflows, data structures, and integration patterns, and translate technical concepts clearly to both technical and non-technical audiences. · Exceptional communication and facilitation skills, comfortable engaging both executive and product end-users. · Proven collaboration across Product, Support, and Sales functions. · Proficiency with customer success and analytics tools, like ClientSuccess, Salesforce, Power BI, and the Microsoft 365 suite. · Highly organized, self-directed, and able to manage multiple priorities in a fast-paced environment. Highly competitive salary Generous medical, dental, & vision insurance coverage 401k + company match Unlimited PTO policy 8 company-paid holidays

Leading and delivering cloud software projects, managing technical teams, and ensuring client satisfaction. | Requires 3+ years in cloud software development, technical expertise in APIs, databases, cloud services, and leadership experience. | Irth Solutions is a cutting-edge technology solutions provider specializing in cloud software development and DevOps services. We are seeking an experienced and dynamic Technical Services Manager to join our team. As a TSM, you will play a critical role in leading and delivering high-quality solutions to our clients while ensuring the highest standards of technical excellence and customer satisfaction. Responsibilities: • Participate in defining project requirements by collaborating with internal teams and clients. • Assist Business Analysts to create detailed Statements of Work (SOW) for new development efforts. • Collaborate closely with Account Executives, Engagement Managers, and the broader DevOps organization to ensure successful delivery of the agreed Statements of Work, adhering to project timelines and client expectations. • Plan and estimate sprint work based on the customer's current priorities, ensuring alignment with project goals and deadlines. • Manage defect resolution processes for customers, addressing issues promptly and effectively to maintain project quality and client satisfaction. • Develop a deep understanding of the customer's business processes, applications, and technical architecture to provide tailored and effective solutions. • Construct architecture designs and data flows for system integrations between internal and customer systems. • Maintain clear and consistent communication with clients, providing detailed project statuses, addressing technical challenges, and delivering comprehensive release notes. • Engage with the customer's internal IT and engineering teams to discuss and investigate technical issues, fostering strong collaboration and efficient problem-solving. • Lead the development of new features and solutions for clients, guiding the development team to deliver high-quality code that aligns with project requirements. • Ensure the adherence to best coding practices within the team by conducting thorough code reviews and offering constructive feedback to maintain code quality and reliability. • Manage a pool of retainer hours, whether internal or external, effectively allocating resources to meet project demands and client needs. • Stay updated with industry trends, emerging technologies, and advancements in cloud software development to continuously enhance the team's technical skills and capabilities. Requirements • Bachelor's degree in Computer Science, Engineering, or a related field. • 3+ years of proven experience in cloud software development, with a strong background in managing complex projects and teams. • Solid understanding of cloud technologies, DevOps practices, and agile methodologies. • Exceptional project management skills, with the ability to effectively plan, execute, and deliver projects within established timelines. • Excellent communication and interpersonal skills, enabling effective collaboration with clients, internal teams, and stakeholders. • Strong problem-solving abilities and a track record of successfully resolving technical challenges in a client-facing environment. • Proficiency in RESTful APIs, PHP, HTML / JavaScript / CSS, relational databases (MySQL or similar), and familiarity with cloud service providers (AWS or similar). • Leadership experience with a demonstrated ability to mentor, guide, and lead a team of developers to achieve project goals. • Prior experience in managing client relationships and delivering on client expectations. • Detail-oriented mindset with a commitment to maintaining code quality and following best practices. Benefits • Join a dynamic, growing company that is well respected in its industry. • Competitive salary • Health plans options including medical, dental, & vision • 401k (US), RSP (Canada) + company match • Flexible PTO policy plus company-paid holidays • Benefits options such as health insurance, life insurance, discounts and perks programs • Generous “work from home” stipend to get you started • Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings • Hybrid employees have access to snacks, beverages and coffee at our Columbus office

Lead and manage cloud software development projects, collaborate with clients and internal teams, and ensure high-quality technical solutions. | Requires 3+ years in cloud development, project management, and familiarity with cloud services, APIs, and team leadership. | Irth Solutions is a cutting-edge technology solutions provider specializing in cloud software development and DevOps services. We are seeking an experienced and dynamic Technical Services Manager to join our team. As a TSM, you will play a critical role in leading and delivering high-quality solutions to our clients while ensuring the highest standards of technical excellence and customer satisfaction. Responsibilities: Participate in defining project requirements by collaborating with internal teams and clients. Assist Business Analysts to create detailed Statements of Work (SOW) for new development efforts. Collaborate closely with Account Executives, Engagement Managers, and the broader DevOps organization to ensure successful delivery of the agreed Statements of Work, adhering to project timelines and client expectations. Plan and estimate sprint work based on the customer's current priorities, ensuring alignment with project goals and deadlines. Manage defect resolution processes for customers, addressing issues promptly and effectively to maintain project quality and client satisfaction. Develop a deep understanding of the customer's business processes, applications, and technical architecture to provide tailored and effective solutions. Construct architecture designs and data flows for system integrations between internal and customer systems. Maintain clear and consistent communication with clients, providing detailed project statuses, addressing technical challenges, and delivering comprehensive release notes. Engage with the customer's internal IT and engineering teams to discuss and investigate technical issues, fostering strong collaboration and efficient problem-solving. Lead the development of new features and solutions for clients, guiding the development team to deliver high-quality code that aligns with project requirements. Ensure the adherence to best coding practices within the team by conducting thorough code reviews and offering constructive feedback to maintain code quality and reliability. Manage a pool of retainer hours, whether internal or external, effectively allocating resources to meet project demands and client needs. Stay updated with industry trends, emerging technologies, and advancements in cloud software development to continuously enhance the team's technical skills and capabilities. Bachelor's degree in Computer Science, Engineering, or a related field. 3+ years of proven experience in cloud software development, with a strong background in managing complex projects and teams. Solid understanding of cloud technologies, DevOps practices, and agile methodologies. Exceptional project management skills, with the ability to effectively plan, execute, and deliver projects within established timelines. Excellent communication and interpersonal skills, enabling effective collaboration with clients, internal teams, and stakeholders. Strong problem-solving abilities and a track record of successfully resolving technical challenges in a client-facing environment. Proficiency in RESTful APIs, PHP, HTML / JavaScript / CSS, relational databases (MySQL or similar), and familiarity with cloud service providers (AWS or similar). Leadership experience with a demonstrated ability to mentor, guide, and lead a team of developers to achieve project goals. Prior experience in managing client relationships and delivering on client expectations. Detail-oriented mindset with a commitment to maintaining code quality and following best practices. Join a dynamic, growing company that is well respected in its industry. Competitive salary Health plans options including medical, dental, & vision 401k (US), RSP (Canada) + company match Flexible PTO policy plus company-paid holidays Benefits options such as health insurance, life insurance, discounts and perks programs Generous “work from home” stipend to get you started Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings Hybrid employees have access to snacks, beverages and coffee at our Columbus office

The Technical Support Engineer will respond to and resolve customer inquiries and technical issues, ensuring minimal disruption to customer operations. They will also collaborate with engineers and customers to improve product quality and support processes. | Candidates should have a bachelor's degree in a related field and 3-5 years of experience in technical support, particularly in pipeline integrity. Familiarity with ILI data, PODS, and SQL databases is essential. | Join our team to drive reliability by resolving critical support issues for pipeline operations. We are looking to fill a full-time hybrid Technical Support Engineer. Working as part of the Irth team on cutting-edge data management and data analytics technology, the successful candidate will collaborate with our engineers and customers in our mission to deliver best in class solutions for the oil & gas industry. The ideal candidate has significant experience with pipeline integrity data systems such as Inline Inspection (ILI), PODS and other GIS platforms (APDM, UPDM), corrosion & CP databases, field NDE data, and in-house integrity data management systems. If you have experience working in analysis of pipeline integrity datasets, we would like to hear from you. Responsibilities Advanced Technical Support: Respond to and resolve customer inquiries and technical issues via phone, email, or conference calls. Troubleshoot and diagnose complex software problems. Provide solutions and workarounds for technical issues, ensuring minimal disruption to customer operations. Escalate unresolved issues to higher-level support or specialized teams when necessary. Customer Engagement and Communication: Maintain clear and effective communication with customers to understand their technical needs and issues. Provide timely updates and follow-ups to customers regarding the status of their issues. Document customer interactions, issues, and resolutions for future reference. Develop and maintain technical documentation and user guides. Collaboration and Team Support: Work closely with other technical support engineers and IT teams to resolve complex issues. Collaborate with development and QA teams to identify and resolve software bugs and improve product quality. Participate in team meetings and contribute to the continuous improvement of support processes and procedures. Training and Knowledge Sharing: Train and mentor other technical support staff. Share knowledge and best practices with the support team to enhance overall technical expertise. Qualifications Education: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field preferred Experience: Minimum of 3-5 years of experience in technical support, IT support, or a pipeline integrity technical support related role, with experience engaging with customer engineers and senior management. Experience in troubleshooting and resolving complex technical issues. Familiarity with ILI data, PODS, and related pipeline integrity data as well as the challenges inherent in modelling and analysis of these datasets Familiarity with pipeline integrity business processes is preferred Technical Skills: Proficiency in operating systems (Windows, macOS, Linux). SQL database knowledge – writing queries, troubleshooting, data analysis, performance issues, understanding & interpreting data, etc. Significant experience with database technologies such as SQL Server / Azure SQL, Oracle, stored procedures, indexing strategy and performance optimization Experience with tools like Azure DevOps and Ticket management systems In-depth knowledge of software applications. Experience with remote support tools and help desk software. Bonus: Experience with Azure Application Insights logs, interpreting Exception messages from .NET Framework, stack traces Soft Skills: Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to work independently and collaboratively within a team. Physical Requirements/ Working Conditions: Ability to sit at a desk and computer screen 90% of the shift and answer/talk on the phone. Willingness to work flexible hours, including evenings and weekends, if required ability to work On Call rotation (weeklong rotation) May require working under pressure during system outages or critical issues. Join a dynamic, growing company that is well respected in its industry. Competitive salary Health plans options including medical, dental, & vision 401k (US), RSP (Canada) + company match Flexible PTO policy plus company-paid holidays Benefits options such as health insurance, life insurance, discounts and perks programs Generous “work from home” stipend to get you started Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings Hybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office

Own the full UX process including user research, creating wireframes and prototypes, presenting designs, and collaborating with product managers and developers. | 2-5 years UX design experience in SaaS or web/app environment, advanced Figma skills, strong communication, and ability to work independently and remotely. | OverviewBe the UX force at Irth — shaping digital products that make tough tasks feel effortless and users love.Irth is hiring a User Experience Designer to help create the future of our web and mobile app products. Our solutions are engineered to improve resilience and reduce risk in the sustainable delivery of utility, energy, telecommunication, and media services.You’ll join a small but mighty Experience Team of three, where design leadership is not just welcomed—it’s expected. We’re looking for someone who thrives on owning the full UX process, not just a slice of it. Working remotely, you’ll be guided by our Creative Director but have the autonomy to drive UX strategy and execution with minimal oversight.This role blends strategic thinking with hands-on design. You’ll work in a fast-paced, collaborative environment alongside product managers, developers, stakeholders, and customers—translating insights and business goals into intuitive, impactful user experiences.ResponsibilitiesConducting user research, including user interviews.Constructing user personas and user flow diagrams.Creating wireframes, prototypes, and detailed UI mockupsPresenting user experience concepts and designs to stakeholdersCollecting and analyzing user feedback and behavioral data to inform design iterations.Collaborating with product managers and developers to ensure feasibility and alignmentDocumenting finalized designs for development, QA, and internal teamsQualificationsProven track record of designing digital products end-to-end.2–5 years of experience as a UX Designer or UX Strategist, ideally in a SaaS or web/app-based environmentAdvanced proficiency in Figma, including component libraries and prototyping.Deep understanding of UX principles, interaction design, and usability testingStrong communication and presentation skills—you can clearly articulate design decisionsAnalytical mindset with sharp attention to detailComfortable working independently and collaboratively in a remote, cross-functional teamBenefitsJoin a dynamic, growing company that is well respected in its industry.Health plans options including medical, dental, & vision401k or RSP + company matchFlexible PTO policy plus company-paid holidaysGenerous one-time “work from home” stipend to get you startedTeam events including monthly lunches for everyone, volunteer outings, and quarterly gatheringsHybrid employees have access to snacks, beverages and coffee at our Columbus, Ohio office #J-18808-Ljbffr