iRhythm Technologies, Inc.

Lead and execute global commercial training strategies, manage a dispersed team, and collaborate across functions to enhance sales performance and organizational growth. | Extensive experience in sales training, leadership of high-performing teams, and proven ability to develop and implement sales effectiveness strategies in healthcare or related sectors. | Career-defining. Life-changing. At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career. What You Will Be Doing The Director, Commercial Training leads the strategy, design, and execution of outcome-driven learning programs that accelerate commercial performance across iRhythm. This role partners closely with senior leadership and cross-functional stakeholders to ensure training initiatives are aligned with company goals, drive revenue growth, and elevate commercial team capabilities globally. Training Strategy and Execution Own and evolve the commercial training strategy, ensuring alignment with enterprise business goals, sales effectiveness objectives, and growth initiatives. Drive consistent, onboarding and ongoing, advanced continuous everboarding through scalable, outcome-driven, evidence-based, role-specific learning journeys Ensure global alignment while allowing for regional customization based on the market and role-specific strategy needs. Act as a change leader within the Commercial organization, driving adoption of new learning technologies, enabling transformation efforts, and shaping a culture of performance excellence and continuous development. Team Leadership Lead a geographically dispersed, cross-functional commercial enablement team. Provide strategic direction, mentorship, and performance oversight to ensure team effectiveness, alignment with business goals, and sustained capability and growth. Prioritize high-impact initiatives based on organizational needs, return on investment, and feedback. Foster a culture of accountability, curiosity, and continuous improvement in learning delivery and team performance. Equip the field to deliver a clear, consistent, and compelling value story about the Zio service and related solutions. Cross-Functional Collaboration Serve as a key strategic partner to senior leadership across Sales, Commercial, Marketing, Clinical, and Global functions, aligning training initiatives with enterprise priorities, organizational transformation efforts, and go-to-market strategies. Partner with commercial leadership to implement a standardized process for delivering training evaluations and actionable feedback, enabling data-driven decisions on talent and development priorities. Operate with autonomy while influencing executive stakeholders on training and enablement priorities Collaborate with Enterprise learning, leadership & development to deliver a seamless learner experience across all levels. Engage in revenue growth planning and support commercial expansion initiatives with scalable training programs. Training Operations, Infrastructure, and Impact Own the Medical, Legal & Regulatory development, governance, compliance, and maintenance of all commercial training content. Leverage proven adult learning methodologies and core skills and competencies to design impactful, scalable programs. Lead the development and optimization of training platforms and infrastructure, including virtual delivery, coaching automation, and performance tracking tools to support the evolving commercial needs to accelerate new hire ramp and field execution. Own the commercial training budget, making strategic investment decisions across platforms, vendors, and headcount to maximize learning ROI and business impact. Define the vision, structure, and roadmap for onboarding and continuous development programs. Define and track key performance indicators to assess training effectiveness and adoption. Leverage data and analytics to proactively diagnose performance trends, inform enablement strategies, and influence senior leaders on skill development priorities. What You Need for this Position: Technically savvy with a minimum of 12 years relevant experience in commercial sales and/or sales training programs, preferably in the healthcare sector. 7+ years leading high-performing teams. Experience preparing, developing, and executing sales effectiveness strategies, tactics, and action plans. Demonstrated ability to work comfortably and effectively with multiple levels of management High competency in the following areas: highly collaborative, strong oral and verbal communication, excellent multi-tasking, planning, process and project management, effective decision making, results-oriented, ability to work under pressure and with tight deadlines. Excellent project management skills. Excellent communication and presentation skills. Self-starter and leader with the ability to work with minimal supervision. Need to travel up to 20%. Training program based in Deerfield, IL, Chicago-area residence preferred. Bachelor’s degree in a relevant discipline; Graduate degree preferred What's In It for You? Competitive compensation package with annual corporate bonus eligibility Medical, dental, and vision coverage starting day one Generous PTO and paid holidays 401(k) with company match Employee Stock Purchase Plan Paid parental leave and family benefits Pet insurance discounts, cultural committees, volunteer opportunities, and more Why iRhythm? At iRhythm, we are transforming healthcare—one heartbeat at a time. Join a purpose-driven team focused on saving lives through innovation, technology, and partnerships with world-class clinicians. Make iRhythm your path forward. FLSA Status: Exempt iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D). Location: Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $165,000.00 - $215,000.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact taops@irhythmtech.com. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY. For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121 At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. Together, we are reimagining the way cardiac arrhythmias are diagnosed. We need curious problem solvers like you. With opportunities remotely, at our office, in manufacturing, and in locations across the globe, this is your chance to meaningfully shape the future of cardiac health, our company, and your career. Driven By Purpose - Cardiac health touches the lives of people all around us. Providing life-changing healthcare solutions that impact patients around the world drives us to bring our best every single day. Growth Means Opportunity - We are growing rapidly. And with that growth comes a wealth of opportunities to learn and advance at iRhythm. The potential to deepen your impact, seek new opportunities, and advance your career is yours to pursue. Build the Future - We are a boundary-pushing organization that values innovative thinking and impacts healthcare at a global level. The expectation is to think big and build the future you see for iRhythm, our patients, and yourself. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

Support execution and documentation for usability engineering evaluations and coordinate formative usability studies. Collaborate with cross-functional teams to enhance product usability and safety through assessment and validation. | A BS in Human Factors or a related discipline with 1+ years of experience in regulated domains is required. Candidates must understand regulatory requirements and possess knowledge of medical device design and FDA guidelines. | Career-defining. Life-changing. At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: iRhythm’s Product Development team is seeking a Human Factors Engineer to enhance product usability and safety through assessment and validation. You'll play a pivotal role within iRhythm's Human Factors Center of Excellence, charting the course for the company's capabilities and collaborating with cross-functional teams. This opportunity offers substantial career growth potential while positively impacting lives through design and technology. What You Will Be Doing Support execution and documentation for usability engineering evaluations. Support authoring of formative and summative usability study protocols Support coordinate and moderate formative usability studies. Support root cause analysis and aggregate data for presentations and formal reports. Partner with external vendors as required to execute of human factors evaluations (recruiting, study design, execution, analysis, & reporting) Update usability risk analyses in collaboration with cross-functional stakeholders. Collaborate with Verification & Validation (V&V) teams during Design Validation and Summative Human Factors Validation. Work with design teams to create patient-centric and compliant designs. What We Want To See BS in Human Factors or in a science/engineering discipline with relevant experience and 1+ years of Human Factors experience in design-controlled processes, specifically in regulated domains like medical devices, or MS in Human Factors or in a science/engineering discipline with relevant experience. Must understand regulatory requirements, possess knowledge of medical device design and FDA guidelines, and be familiar with HE75 and IEC 62366-1, -2. Demonstration of technical problem-solving, interpersonal, and communication skills (verbal and written). Work Environment / Other Requirements: Available for up to 25% travel, including both domestic and international trips (must be cleared for international travel). Role can be remote US or based in SFBA; if candidate is in SFBA, role is hybrid (1-2 days per week in the office) Location: Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $72,000.00 - $90,000.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact taops@irhythmtech.com. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY. For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121 At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. Together, we are reimagining the way cardiac arrhythmias are diagnosed. We need curious problem solvers like you. With opportunities remotely, at our office, in manufacturing, and in locations across the globe, this is your chance to meaningfully shape the future of cardiac health, our company, and your career. Driven By Purpose - Cardiac health touches the lives of people all around us. Providing life-changing healthcare solutions that impact patients around the world drives us to bring our best every single day. Growth Means Opportunity - We are growing rapidly. And with that growth comes a wealth of opportunities to learn and advance at iRhythm. The potential to deepen your impact, seek new opportunities, and advance your career is yours to pursue. Build the Future - We are a boundary-pushing organization that values innovative thinking and impacts healthcare at a global level. The expectation is to think big and build the future you see for iRhythm, our patients, and yourself. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

Lead design and execution of verification strategies and testing for FDA-regulated medical device software, ensuring compliance and quality across multiple projects. | 10+ years software QA experience including 3+ years in FDA-regulated software, strong knowledge of design controls, regulatory submissions, test planning, and mentoring junior QA engineers. | Career-defining. Life-changing. At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: What You Will Be Doing As a Senior Software QA Engineer II, you will: Own and lead the design and execution of verification strategies, including test plans, protocols, reports, and traceability matrices, in compliance with FDA, IEC 62304, and ISO 13485 requirements. Provide input to verification time and resource estimates. Reports project status, tracks test metrics and ability to work on multiple projects and meet deadlines. Review and contribute to requirements and design documentation with a focus on quality, accuracy, completeness, and testability. Provide cross-functional support for new product introductions and software releases, including preparation of SQA documentation for regulatory submissions. Define test strategies and effort estimates based on risk and project scope. Work with databases, APIs, and Linux environments to validate data integrity, system behavior, and workflow accuracy. Support end-to-end integration testing of clinical software with upstream/downstream systems, APIs, and data pipelines to ensure end-to-end workflow functionality. Analyze and test production issues, drive root cause investigation, and determine regression test scope based on risk/impact. Collaborate daily with development, product, TPM, and QE partners in Agile teams; participate in stand-ups, sprint planning, and project status meetings. Contribute to DHF activities and ensure timely, high-quality phase deliverables. Mentor junior QA engineers, providing guidance on test methods, compliance documentation, and best practices. Champion quality best practices across Agile teams, driving a culture of early defect prevention and continuous improvement. Partner with test automation engineers/leads to identify and implement test automation opportunities to strengthen regression coverage. What We Need To Stay Bachelor’s degree in a technical discipline. 10+ years of software QA experience, with 3+ years in medical device or FDA-regulated software development. Experience leading Verification test efforts for medium to large size projects. Demonstrated ownership of DHF deliverables (test plans, protocols, reports, traceability matrices). Strong understanding of design control procedures and the software development lifecycle in regulated environments. Experience supporting regulatory submissions and audits. Excellent analytical and problem-solving skills with the ability to work independently. Proven track record mentoring or guiding junior QA team members. Effective written and verbal communication skills; strong attention to detail. Hands-on experience with MySQL, Linux, and working in Agile environments. Ability to quickly learn new tools, applications, and technologies. Proven ability to act as a quality advocate within cross-functional teams, influencing design and development decisions to strengthen overall product quality. Familiarity with ISO 14971 (risk management) and IEC 62304 a plus. Experience with regression test automation a plus. Location: Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $135,000.00 - $175,000.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact taops@irhythmtech.com. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY. For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121 At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. Together, we are reimagining the way cardiac arrhythmias are diagnosed. We need curious problem solvers like you. With opportunities remotely, at our office, in manufacturing, and in locations across the globe, this is your chance to meaningfully shape the future of cardiac health, our company, and your career. Driven By Purpose - Cardiac health touches the lives of people all around us. Providing life-changing healthcare solutions that impact patients around the world drives us to bring our best every single day. Growth Means Opportunity - We are growing rapidly. And with that growth comes a wealth of opportunities to learn and advance at iRhythm. The potential to deepen your impact, seek new opportunities, and advance your career is yours to pursue. Build the Future - We are a boundary-pushing organization that values innovative thinking and impacts healthcare at a global level. The expectation is to think big and build the future you see for iRhythm, our patients, and yourself. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

Lead clinical investigations to assess post-market complaints and ensure regulatory excellence. Collaborate with various teams to identify safety trends and educate internal teams on complaint assessment workflows. | Candidates must have an active RN license, with a BSN preferred, and clinical experience in cardiology or electrophysiology. A minimum of 5-10 years in a clinical environment and 3+ years in medical device safety or related roles is required. | Career-defining. Life-changing. At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: Why This Role Matters In this role, your clinical voice will shape safety narratives and elevate how we interpret and respond to real-world use of our cardiac monitoring technologies. You’ll play a pivotal part in identifying trends, safeguarding patients, and influencing improvements to products that directly affect millions of patients every year. What You’ll Do Lead Clinical Investigations: Provide expert clinical assessments of post-market complaints, weaving together clinical, product, software, and service aspects to determine potential safety risks and identify reportable events under global regulatory frameworks. Ensure Regulatory Excellence: Assist with drafting and review of Medical Device Reports (MDRs), eMDRs, and global vigilance reports (e.g., PDMA) with precision and clinical insight. Interface with Stakeholders: Collaborate cross-functionally with QA, RA, Clinical, Product, and R&D teams to ensure a clinically accurate narrative of complaints driving investigations to clear resolution. Trend and Triage: Identify patterns or emerging signals from post-market surveillance and support proactive safety strategies. Coach and Educate: Serve as a clinical expert to train internal teams on complaint assessment workflows and medical rationale for reportability decisions. Engage with the Field: Communicate with healthcare professionals, patients, and supporting teams to gather critical context and close the loop on safety-related concerns. About You Licensure & Background: RN with active license. BSN preferred. Clinical experience in cardiology or electrophysiology required – we are looking for clinical depth of knowledge. Experience: 5–10 years in a clinical environment, plus 3+ years in medical device safety, complaints handling, or related post-market surveillance role. Regulatory Fluency: Working knowledge of 21 CFR 803/820, ISO 13485, MEDDEV 2.12/1, and other global standards. Communication Skills: Exceptional written and verbal communication—able to translate complex clinical scenarios into clear, actionable insights for technical and regulatory audiences. Analytical Mindset: Detail-oriented, with strong critical thinking, root cause analysis, and deductive reasoning skills. Ownership Mentality: You take initiative, thrive in ambiguity, and don’t wait to be told what needs doing—you just do it. Collaborative Spirit: You enjoy working across functions and value diverse perspectives when solving problems. You’ll Love This Role If You: Are interested about using your clinical expertise in a broader way. Are energized by working in a high-impact, highly collaborative environment. Want to be part of a company that values medical judgment as a key pillar of innovation. Value being a part of a team which champions professional growth and autonomy. Ready to make a difference where it truly matters? Apply now and help us continue to set the standard for cardiac monitoring. Location: Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $91,000.00 - $118,000.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact taops@irhythmtech.com. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY. For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121 At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. Together, we are reimagining the way cardiac arrhythmias are diagnosed. We need curious problem solvers like you. With opportunities remotely, at our office, in manufacturing, and in locations across the globe, this is your chance to meaningfully shape the future of cardiac health, our company, and your career. Driven By Purpose - Cardiac health touches the lives of people all around us. Providing life-changing healthcare solutions that impact patients around the world drives us to bring our best every single day. Growth Means Opportunity - We are growing rapidly. And with that growth comes a wealth of opportunities to learn and advance at iRhythm. The potential to deepen your impact, seek new opportunities, and advance your career is yours to pursue. Build the Future - We are a boundary-pushing organization that values innovative thinking and impacts healthcare at a global level. The expectation is to think big and build the future you see for iRhythm, our patients, and yourself. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

The Customer Care Advocate is responsible for handling high-volume inbound calls, verifying patient insurance, and discussing payment options. Daily tasks include documenting activities in the customer support system and providing superior customer care. | Candidates must have a high school diploma and at least 3 years of customer service experience in a healthcare environment. Proficiency in Microsoft Office and strong communication skills are also required. | Career-defining. Life-changing. At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: This posting is continuously accepting applications for our future Customer Care Advocate openings. Shifts will vary on business needs. Our Talent Acquisition Team will be in touch as resumes are reviewed and new shifts are available. Job Overview: The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients. Shift: Varies based on business needs at time of hiring. Responsibilities: Answer inbound calls in our Contact Center Provide an estimate of the potential patient responsibility based upon the benefits coverage Make outbound phone calls to patients to discuss payment options Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed Update records with complete patient and insurance information Assist and cross train in other departments as business needs dictate during critical times Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates Required Qualifications: High school diploma or equivalent 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment Experience working in a high-volume Contact Center environment Proficient with Microsoft Office, virtual communication tools - especially Outlook, Teams; Word, Excel and PowerPoint preferred Strong verbal and written communication skills Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment Strong evidence of great customer service via phone, e-mail, fax or web modalities Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures Preferred Qualifications Bachelor's Degree or relevant experience Experience with health insurance, benefits investigations, and reimbursement Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired Location: Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $23.08 - $28.85 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact taops@irhythmtech.com. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY. For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121 At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. Together, we are reimagining the way cardiac arrhythmias are diagnosed. We need curious problem solvers like you. With opportunities remotely, at our office, in manufacturing, and in locations across the globe, this is your chance to meaningfully shape the future of cardiac health, our company, and your career. Driven By Purpose - Cardiac health touches the lives of people all around us. Providing life-changing healthcare solutions that impact patients around the world drives us to bring our best every single day. Growth Means Opportunity - We are growing rapidly. And with that growth comes a wealth of opportunities to learn and advance at iRhythm. The potential to deepen your impact, seek new opportunities, and advance your career is yours to pursue. Build the Future - We are a boundary-pushing organization that values innovative thinking and impacts healthcare at a global level. The expectation is to think big and build the future you see for iRhythm, our patients, and yourself. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

Develop stable and reliable test automation with an emphasis on REST API based services. Mentor peers and drive engineering excellence across diverse, cloud-based SaaS platforms in the medical device/software space. | 8-10 years of Test Automation and Framework development experience is required. Expertise in an Object-Oriented programming language, especially Java or C#, along with proficiency in Agile methodologies and testing tools is essential. | Career-defining. Life-changing. At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career About This Role: About this role: The iRhythm Software Quality Assurance and Test Automation Team is seeking a seasoned Senior Test Automation Engineer (SDET) to deliver on our automation strategy across multiple product areas. In this hands-on coding role, you’ll develop scalable test frameworks, design automated testing solutions for a suite of applications supporting the cardiac monitoring device lifecycle, and work collaboratively with Software Development and DevOps to build robust continuous integration pipelines. You'll also mentor peers and drive engineering excellence across diverse, cloud-based SaaS platforms in the medical device/software space. At iRhythm, every innovation aims to improve health outcomes and enhance the patient experience. If you’re passionate about automation, cross-functional collaboration, and mission-driven technology, this is your opportunity to make an impact where it matters most — helping transform the future of healthcare through code. Location: Remote Responsibilities include: Developing stable and reliable test automation, with an emphasis on REST API based services Advocating for and contributing to improvements that reduce manual effort Organizing and reporting on testing efforts for projects, leveraging tools such as Jira and Jama Partnering with cross-team stakeholders to communicate results and coordinate efforts Contributing to efforts that support the medical device development lifecycle About You: 8-10 years of Test Automation and Framework development Expertise with an Object-Oriented programming language, especially: Java or C# Experience working with testing tools such as TestNG, REST Assured, Selenium Web Driver, Playwright, Appium, Postman Proficiency with Agile methodologies and workflow tools (such as Jira, Azure DevOps) Excellent interpersonal, written, and verbal communication skills Passion for quality and attention to detail Experience working with medical devices a plus Location: Remote - US Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range $135,000.00 - $175,000.00 As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game. There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact taops@irhythmtech.com. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY. For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121 At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. Together, we are reimagining the way cardiac arrhythmias are diagnosed. We need curious problem solvers like you. With opportunities remotely, at our office, in manufacturing, and in locations across the globe, this is your chance to meaningfully shape the future of cardiac health, our company, and your career. Driven By Purpose - Cardiac health touches the lives of people all around us. Providing life-changing healthcare solutions that impact patients around the world drives us to bring our best every single day. Growth Means Opportunity - We are growing rapidly. And with that growth comes a wealth of opportunities to learn and advance at iRhythm. The potential to deepen your impact, seek new opportunities, and advance your career is yours to pursue. Build the Future - We are a boundary-pushing organization that values innovative thinking and impacts healthcare at a global level. The expectation is to think big and build the future you see for iRhythm, our patients, and yourself. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.