Invoca

Provide technical leadership and design scalable data pipelines integrating AI workflows for the Data Platform team. | 8+ years software engineering with data platform and technical leadership experience, Databricks or lakehouse architecture, and AI-driven systems expertise required. | ABOUT INVOCA Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture. ABOUT THE ROLE At Invoca, AI is central to our engineering strategy. We are cultivating an agentic development ecosystem where artificial intelligence serves as an integral core partner in designing, building, testing, launching, and managing software. The Data Platform team builds and innovates on Invoca's core data infrastructure and analysis tooling. Teams across the company depend on it to turn call and SMS conversations, and the marketing signals around them, into reliable, near real-time intelligence. We also supply the context the AI agents across Invoca's platform run on, and we work on the Data Intelligence products that put that data to work for customers. We are seeking a Staff Software Engineer to provide technical leadership for the Data Platform team. In this role, you will help establish strategic technical direction and drive the team's rolling 3-month delivery plan, turning roadmap goals into executable, high-impact releases. Success here is measured by outcomes, not activity: how reliable and timely our data is, how quickly downstream teams can build on the platform, and how consistently the team's plan turns into delivered work. WHAT YOU'LL DO: BUILD THE DATA PLATFORM * Define and evolve the technical vision for Invoca's data platform across all product teams. * Design and build the ingestion, streaming, and transformation pipelines that bring call and SMS conversation data and marketing signals into the lakehouse. * Evolve the lakehouse architecture and the core data analysis tooling teams use to explore, query, and report on that data. * Ensure product teams can safely and easily build on our data without deep data infrastructure expertise. * Continuously identify where shared platform investments can unlock new product capabilities or eliminate duplicated engineering effort. LEAD THROUGH TECHNICAL INFLUENCE & OWN THE 3-MONTH DELIVERY PLAN * Provide overarching architectural direction for the Data Platform across ingestion, transformation, and serving layers while raising the engineering bar through mentoring, design reviews, and hands-on guidance. * Own and execute the rolling 3-month delivery plan: translate roadmap strategy into clear priorities, navigate ambiguity, and maintain full accountability for shipping high-impact technical outcomes. * Drive alignment across engineering and product teams through clear technical reasoning, simplifying complex systems, and serving as a trusted advisor to senior leadership. MAKE OUR DATA THE CONTEXT LAYER FOR INVOCA'S AGENTS * Build the systems that let the AI agents running in Invoca's platform use our data as context — retrieval, freshness, structure, and governance of the data those agents depend on. * Work on Invoca's Data Intelligence products, like Atlas, our data agent, turning platform capability into intelligence customers can act on. * Define clean boundaries and contracts between the data platform and the agent and product teams that build on it. BUILD IN THE AGENTIC DEVELOPMENT ERA * Use AI and agentic workflows in how the team builds and operates the platform: agent-assisted development, adaptive pipeline orchestration, automated data quality checks, anomaly detection, and self-healing jobs. * Establish safe, observable, and auditable ways to bring AI into how we build and run data workflows, and help the teams around you adopt them with confidence. STANDARDIZE AND MULTIPLY ENGINEERING LEVERAGE * Build shared data platform practices, tooling, and self-service capability (pipeline frameworks, data contracts, lakehouse standards) that other teams adopt instead of one-off approaches. * Treat the data platform as a product with internal users: define adoption goals and measure whether teams are actually better off because of your work. * Drive direction and standards for data architecture and pipeline design across the teams that depend on the platform, influencing through clarity, judgment, and evidence. CONNECT THE PLATFORM TO BUSINESS OUTCOMES * Translate data platform decisions into terms leadership and product teams care about: data freshness, reliability, cost, and the speed at which downstream teams can ship. * Partner directly with product engineering, analytics, and data science teams — the platform's primary internal customers — to prioritize the 3-month plan based on measurable business and customer impact, not technical elegance alone. WHAT WE'RE LOOKING FOR: We're looking for a Staff-level engineer with the experience and judgment to take on technical leadership for our Data Platform team. You likely have: * 8+ years of software engineering experience with deep expertise in data platform, infrastructure, or backend systems, and a track record of measurable impact in production environments. * Proven technical leadership background: establishing team vision and architecture, managing an iterative delivery roadmap, and taking accountability for successful releases. * Hands-on experience with Databricks or a comparable lakehouse platform, plus modern pipeline orchestration tooling, strongly preferred. * Experience serving data to AI systems as context — retrieval, embeddings, feature or context serving, or similar — is a strong plus. * Experience building data systems, tools, or practices that were adopted broadly because they demonstrably improved speed, quality, reliability, or safety. * Experience building AI tools and agentic workflows, and a track record of practically applying new tools rather than just being interested in them. * Strong technical judgment with a bias toward simplicity and adoption over theoretical completeness. * Ability to connect technical work to business and customer outcomes, and to communicate that connection clearly. * Experience partnering across engineering, product, and business functions. * High ownership mindset, curiosity, and urgency in a fast-moving, evolving technical environment. HOW YOU WORK: * Direct and kind. You say the hard thing in the room, not afterward, and you receive feedback the same way. * High agency. You act without waiting for permission on reversible decisions and own the outcome either way. No work is beneath you. * You raise the bar. You think from first principles rather than accepting how things have been done, and you don't reward work that's merely fine. * You make it safe to not know. A high bar and a safe team are not in tension — people have to be able to ask, dissent, and be wrong without paying for it, or you never hear the thing you needed to hear. Nobody is made small for the gap between where they are and where the bar is. * You bring intensity. Deadlines in days where the work allows, a rough first version to get real feedback, risk flagged early, and you finish what you start. * You dig for the real problem. When someone asks for something, you understand what they're trying to accomplish before responding. HOW SUCCESS WILL BE MEASURED: Within 12 months, success in this role will look like: * The data platform shows clear, measurable improvement in the outcomes it's meant to drive: data quality, reliability, delivery speed, and architectural coherence. * Practices or platforms you've built are adopted broadly across engineering, not just within your immediate team. * AI and agentic workflows are meaningfully integrated into the data platform, with clear safety and observability in place. * Engineering and product leadership treat you as a trusted authority in the data platform domain. * Your work has a demonstrable, articulable connection to business or customer outcomes. 📍 Location: This is a remote-first role. We are currently hiring in the following locations: 📍 United States: Greater Los Angeles Area (including Santa Barbara and San Diego) · SF Bay Area · Denver Metro · Austin Metro · Chicago Metro · Greater NYC Area · Seattle Metro Candidates must be based within ~2 hour drive of these areas. Occasional business travel may be required. COMPENSATION, BENEFITS & PERKS: At Invoca, we believe great work starts with taking care of our people. That's why we offer competitive compensation and benefits designed to support your health, your family, your growth, and your life outside of work. For teammates in the U.S., health benefits begin on your first day of employment. COMPENSATION * Base Salary: $152,000–$228,000* * Variable Compensation: Bonus and/or commission eligibility, where applicable. * Equity: All employees are invited to share in Invoca's success through our stock option program. *Actual compensation will depend on factors including experience, skills, and location. BENEFITS & PERKS: HEALTH & WELLBEING * Day-One Health Benefits – Medical, dental, and vision coverage begins on your first day of employment for U.S.-based teammates. * Mental Wellbeing – Access to mental wellbeing support and an Employee Assistance Program (EAP). * Wellness Subsidy – Reimbursement that can be applied toward gym memberships, fitness classes, and more. TIME AWAY * Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy gives you the flexibility to recharge and take time away when you need it. * Paid Holidays – Invoca provides 20 U.S. paid holidays, including a winter break, giving you time to rest, recharge, and spend time with friends and family. * Paid Family Leave – Up to 12 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.* * Paid Medical Leave – Up to 12 weeks of 100% paid leave for childbirth and medical needs.* GROWTH & CAREER * Enterprise-Grade AI Tools – Access to industry-leading enterprise AI tools, including leading LLMs and agentic AI workflow solutions to help you maximize productivity and work more effectively. * Professional Development – Annual reimbursement of up to $1,000 per fiscal year to support learning, certifications, conferences, and other professional development opportunities. FINANCIAL BENEFITS * 401(k) – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.* RECOGNITION & COMMUNITY * Recognition Programs – We celebrate great work through company-wide and team recognition programs, including President's Club and quarterly and departmental awards recognizing innovation, execution, and customer impact. * InVacation (Sabbatical) – As a thank-you to our long-term team members, we offer a sabbatical after seven years of service. *Some benefits may vary for teammates outside the U.S. based on local laws, regulations, and country-specific offerings.

Take end-to-end accountability for critical engineering lifecycle stages integrating AI and agentic workflows to improve efficiency and build shared engineering practices. | 5 to 8+ years specialized engineering experience with measurable impact, strong technical judgment, curiosity for AI-driven development, and ability to connect technical work to business outcomes. | ABOUT INVOCA Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture. About the Role Invoca is building an agentic development environment, one where software is increasingly designed, written, tested, deployed, and operated with AI as a first-class collaborator, not an experiment on the side. Every engineering discipline at Invoca, from reliability and security to data, quality, and product development, is being asked to rethink how work gets done in that environment. This role is not defined by a single tool or technology stack. It's defined by outcomes: the speed, quality, and trust that your discipline brings to how Invoca ships AI-powered products. Whatever your specialty, you own a critical stage of how software moves from idea to customer impact, and you're expected to make that stage faster, safer, and smarter over time. Success in this role is measured by business and product outcomes, not activity: how much faster and safer Invoca ships, how much more reliable and secure our systems are, and how effectively you turn your domain into a source of company-wide leverage. What You'll Do Own an Outcome, Not Just a Function * Take end-to-end accountability for a critical stage of Invoca's engineering lifecycle in your domain, whether that's reliability, security, data, quality, delivery, customer deployment, or architecture. * Define what “great” looks like in your domain and hold the bar, rather than waiting for it to be defined for you. Build for the Agentic Development Era * Identify where AI and agentic workflows can meaningfully improve your domain: faster incident detection, smarter test generation, automated security review, adaptive data pipelines, self-healing deployments, or similar. * Establish safe, observable, and auditable ways to bring AI into your workflows, and help the teams around you adopt them with confidence. Standardize and Multiply Engineering Leverage * Build shared practices, tooling, or platforms in your domain that every team can adopt, replacing one-off, team-specific approaches. * Treat your domain as a product with internal users: define adoption goals and measure whether teams are actually better off because of your work. Connect Your Domain to Business Outcomes * Translate technical decisions in your domain into terms leadership and product teams care about: velocity, cost, risk, customer trust, and revenue impact. * Partner with engineering and product leadership to prioritize your work based on measurable business and customer impact, not technical elegance alone. Raise the Bar Through Technical Influence * Drive direction and standards across multiple teams in your area of expertise. * Influence decisions through clarity, judgment, and evidence, and act as a trusted advisor to engineering and product leadership. What We're Looking For We are looking for Senior and Staff-level engineers who build leverage in their domain, not just execute within it. This description represents roles spanning all specializations across Software Engineering. You likely have: * 5+ years of experience (Senior) or 8+ years of experience (Staff) with deep expertise in your engineering specialization, with a track record of measurable impact in production environments. * Experience building systems, tools, or practices that were adopted broadly because they demonstrably improved speed, quality, or safety. * Curiosity about AI and agentic workflows, and a track record of practically applying new tools rather than just being interested in them. * Strong technical judgment with a bias toward simplicity and adoption over theoretical completeness. * Ability to connect technical work to business and customer outcomes, and to communicate that connection clearly. * Experience partnering across engineering, product, and business functions. * High ownership mindset, curiosity, and urgency in a fast-moving, evolving technical environment. How Success Will Be Measured Within 12 months, success in this role will look like: * Your domain shows clear, measurable improvement in the outcome it's meant to drive: reliability, security posture, data quality, product quality, delivery speed, customer time-to-value, or architectural coherence, depending on your specialty. * Practices or platforms you've built are adopted broadly across engineering, not just within your immediate team. * AI and agentic workflows are meaningfully integrated into your domain, with clear safety and observability in place. * Engineering and product leadership treat you as a trusted authority in your domain. * Your work has a demonstrable, articulable connection to business or customer outcomes. 📍 Location: This is a remote-first role. We are currently hiring in the following locations: 📍 United States: Greater Los Angeles Area (including Santa Barbara and San Diego) · SF Bay Area · Denver Metro · Austin Metro · Chicago Metro · Greater NYC Area · Seattle Metro Canada: Toronto (AI/ML technical roles only) Candidates must be based within ~2 hour drive of these areas. Occasional business travel may be required. COMPENSATION, BENEFITS & PERKS: At Invoca, we believe great work starts with taking care of our people. That's why we offer competitive compensation and benefits designed to support your health, your family, your growth, and your life outside of work. For teammates in the U.S., health benefits begin on your first day of employment. COMPENSATION * Base Salary: $150,000–$190,000 (Senior) & $170,000–$210,000 (Staff)* * Variable Compensation: Bonus and/or commission eligibility, where applicable. * Equity: All employees are invited to share in Invoca's success through our stock option program. *Actual compensation will depend on factors including experience, skills, and location. BENEFITS & PERKS HEALTH & WELLBEING * Day-One Health Benefits – Medical, dental, and vision coverage begins on your first day of employment for U.S.-based teammates. * Mental Wellbeing – Access to mental wellbeing support and an Employee Assistance Program (EAP). * Wellness Subsidy – Reimbursement that can be applied toward gym memberships, fitness classes, and more. TIME AWAY * Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy gives you the flexibility to recharge and take time away when you need it. * Paid Holidays – Invoca provides 20 U.S. paid holidays, including a winter break, giving you time to rest, recharge, and spend time with friends and family. * Paid Family Leave – Up to 12 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.* * Paid Medical Leave – Up to 12 weeks of 100% paid leave for childbirth and medical needs.* GROWTH & CAREER * Enterprise-Grade AI Tools – Access to industry-leading enterprise AI tools, including leading LLMs and agentic AI workflow solutions to help you maximize productivity and work more effectively. * Professional Development – Annual reimbursement of up to $1,000 per fiscal year to support learning, certifications, conferences, and other professional development opportunities. FINANCIAL BENEFITS * 401(k) – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.* RECOGNITION & COMMUNITY * Recognition Programs – We celebrate great work through company-wide and team recognition programs, including President's Club and quarterly and departmental awards recognizing innovation, execution, and customer impact. * InVacation (Sabbatical) – As a thank-you to our long-term team members, we offer a sabbatical after seven years of service. *Some benefits may vary for teammates outside the U.S. based on local laws, regulations, and country-specific offerings.

Define technical vision and build shared AI platform services enabling product teams to deliver intelligent features efficiently. | Deep experience with large-scale distributed systems, modern AI architectures like LLMs and RAG, strong architectural judgment, and platform adoption track record. | ABOUT INVOCA Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture. ABOUT THE ENGINEERING TEAM You’ll join a team where everyone, including you, is striving to constantly improve their knowledge of software development tools, practices, and processes. We are an incredibly supportive team. We swarm when problems arise and give excellent feedback to help each other grow. Working on our close-knit, multi-functional teams is a chance to share and grow your knowledge of different domains from databases to front ends to telephony and everything in between. We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other. OVERVIEW AI is rapidly reshaping how software products create value for customers. At Invoca, we are building the shared AI platform that enables every product and engineering team to deliver intelligent, differentiated customer experiences faster and more reliably. This is a Staff-level technical leadership role focused on creating durable competitive advantage through platform leverage—not maintaining infrastructure, and not building isolated technical systems. Your mission is to make AI a first-class capability across the company by building the shared services, abstractions, and standards that allow product teams to ship high-quality AI features without becoming AI infrastructure experts. Success in this role is measured by business impact: how quickly and effectively product teams deliver AI-powered capabilities, how widely the platform is adopted, and how meaningfully it improves customer outcomes. You will operate at the intersection of engineering, product, data, and leadership, shaping how Invoca builds and scales AI-powered software. WHAT YOU’LL DO Build AI as a Core Product Capability * Define and evolve the technical vision for Invoca’s shared AI platform across all product teams. * Build reusable AI capabilities (e.g., LLM integrations, retrieval systems, evaluation frameworks, model routing) that accelerate product development. * Ensure product teams can safely and easily incorporate AI into customer-facing features without deep AI infrastructure expertise. * Continuously identify where shared platform investments can unlock new product capabilities or eliminate duplicated engineering effort. Accelerate Delivery of AI-Powered Products * Reduce friction for teams building, deploying, and iterating on AI-powered features. * Improve consistency, reliability, and cost efficiency of AI usage across the organization. * Enable rapid experimentation with AI features while maintaining appropriate safety, governance, and observability. * Drive adoption of platform capabilities through simplicity, performance, and clear value to product teams. Establish Standards for Production AI Systems * Define best practices for building, evaluating, and operating production AI systems at scale. * Establish frameworks for prompt management, evaluation, observability, and model performance tracking. * Partner with Security, Legal, and Data teams to ensure responsible and compliant AI usage. * Improve reliability and quality of AI systems through standardized tooling and shared infrastructure. Lead Through Technical Influence * Drive architectural direction across multiple engineering and product teams. * Influence technical and product decisions through clarity, judgment, and strong technical reasoning. * Raise the engineering bar by simplifying systems and eliminating unnecessary complexity. * Act as a trusted technical advisor to senior engineering and product leadership. Connect Platform Investment to Business Outcomes * Partner with Product and Engineering leaders to prioritize platform work based on customer and business impact. * Evaluate platform investments based on adoption, developer productivity, and measurable acceleration of product delivery. * Ensure the AI platform directly contributes to differentiated customer experiences and competitive positioning. * Balance long-term platform health with short-term delivery needs. WHAT WE’RE LOOKING FOR We’re looking for engineers who build leverage—not just systems. You likely have: * Deep experience building and operating large-scale distributed systems or platform infrastructure. * Strong practical experience with modern AI systems, including LLMs, retrieval-augmented generation, evaluation, and production AI architectures. * A track record of building platforms or systems that are widely adopted because they meaningfully improve developer or product team productivity. * Strong architectural judgment with a bias toward simplicity, usability, and adoption over theoretical completeness. * Experience working closely with product teams to ship customer-facing capabilities, not just internal tooling. * Strong ability to connect technical decisions to business outcomes and product strategy. * Excellent communication skills with the ability to influence across teams and levels of seniority. * High ownership mindset, curiosity, and urgency in fast-moving technical environments. HOW SUCCESS WILL BE MEASURED Within 12–18 months, success in this role will look like: * Significant adoption of shared AI platform capabilities across multiple product teams. * Measurable reduction in time required to ship AI-powered features. * Increased consistency, reliability, and cost efficiency of AI systems in production. * Product teams independently and confidently building AI-powered customer experiences using platform primitives. * Clear contribution of the AI platform to differentiated product capabilities and customer value. * Strong technical influence on engineering and product direction across the organization. * Recognition as a trusted technical leader shaping how Invoca builds AI-powered products. 📍 Location This is a remote-first role. We are currently hiring in the following locations: 📍 United States: Greater Los Angeles Area (including Santa Barbara and San Diego) · SF Bay Area · Denver Metro · Austin Metro · Chicago Metro · Greater NYC Area · Seattle Metro Candidates must be based within ~2 hour drive of these areas. Occasional business travel may be required. Please note that we are unable to provide initial visa sponsorship for this position. SALARY, BENEFITS & PERKS: At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include: Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations. * Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed. * Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family. * Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included. * Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%. * Stock Options – All employees are invited to share in Invoca’s success through stock options. * Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program. * Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members. * Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs. * InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service. * Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more. * Position Base Range - Salary Range $180,000 - $273,000 plus bonus + equity #LI-Remote

Lead complex enterprise SaaS implementations and manage executive stakeholders to optimize strategies. | 5+ years technical SaaS delivery and 1-2 years managing agentic AI workflows, located in Central/Eastern Time Zone. | About Invoca: Invoca leads the revenue execution platform market by using AI to link online marketing with offline sales teams and optimize every stage of the buying journey. With over 300 employees, 2,000+ customers, and $100 million in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184 million from leading venture capitalists, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures. About the Team: Implementation is an essential differentiator for Invoca and a critical time in the customer journey. The Senior Implementation Manager leads the most complex, high-stakes engagements across our enterprise customer base. Reporting to the Senior Manager, Implementation, this team drives product adoption and long-term success by pairing deep technical delivery expertise with a relentless focus on customer business outcomes. About the Role: Reporting to the Senior Manager, Implementation Services, you will serve as a strategic leader, guiding cross-functional teams, managing resource allocation, and engaging executive stakeholders through steering committees and governance frameworks. This role is ideal for a technically strong SaaS delivery professional with deep product knowledge, a track record of leading enterprise implementations at scale, and a proven ability to drive customer business outcomes — not just project completion. You Will Design & Optimize Implementation Strategies: Develop new engagement models to support varying customer needs, from enterprise rollouts to strategic phased deployments. Improve and refine the methodology for complex implementations, ensuring scalability and efficiency. Identify themes and develop best practices to positively impact future implementations. Lead High-Touch, Enterprise Implementations: Build and establish strong relationships with enterprise customers, collaborating to understand business objectives and tailor implementation strategies. Oversee multi-phase implementations with complex technical integrations, ensuring timely completion and successful execution. Assist customers in deploying Invoca’s JavaScript, integrating with MarTech platforms, and optimizing workflows. Become an expert on the Invoca platform, training customers on core functionalities, integrations, APIs, and webhooks. Agentic AI Expertise: Lead the deployment of Agentic AI workflows, ensuring autonomous agents are properly integrated into the customer’s broader MarTech ecosystem. Executive Stakeholder Management: Facilitate steering committees, ensuring key stakeholders are aligned on project milestones, risks, and strategic goals. Act as a trusted advisor to customer executives, influencing decisions and ensuring project success. Resource Management: Maintain accurate project records, track milestones, and ensure adherence to implementation Service Level Objectives using project management and CRM tools. Executive Communication & Risk Mitigation: Proactively identify potential risks, dependencies, and roadblocks in enterprise projects, escalate as necessary, and develop mitigation strategies to ensure a positive implementation experience. Provide clear, data-driven reporting to executive leadership on implementation performance, customer adoption trends, and engagement impact. Cross-Functional Collaboration: Work closely with Sales, Sales Engineering, Product, and Customer Success teams to ensure smooth pre-sales to implementation transitions. Gather insights and advocate for enterprise customer needs with Product & Engineering, influencing feature enhancements and roadmap decisions. Global Market Alignment: Maintain an early-morning Central or Eastern Time (CT/ET) schedule to provide direct implementation oversight and real-time consultation for UK and European customers. You Have: 5+ years of technical SaaS delivery experience in implementation, onboarding, or professional services, with hands-on technical delivery (e.g., IFM, quality management, or MarTech integration work). 1–2 years of hands-on experience building, deploying, or managing agentic AI workflows — distinct from simply using AI tools like ChatGPT or Claude. Candidates should be able to speak concretely to architectures chosen, trade-offs evaluated, and measurable business outcomes delivered. Proven expertise in enterprise-level project management, including executive stakeholder management, risk mitigation, and governance frameworks. Ability to design, communicate, and execute new implementation strategies tailored to complex customer needs. Experience running steering committees, executive reviews, and enterprise-level workshops. Strong resource management skills, balancing customer demands with available team capacity. Deep product expertise and the ability to translate technical concepts for executive-level decision-making. Experience with CRM and project management tools (Salesforce, Jira, Monday.com). Regional Availability: Must be located in the Central or Eastern Time Zone (CT or ET); Mountain and Pacific Time Zone candidates will not be considered. Requires early-morning availability to support UK and European customers. Bonus Qualifications Experience with marketing technologies (MarTech), call center integrations, and analytics platforms. Knowledge of agile project management methodologies. Strong technical background in SaaS integrations, APIs, and web technologies. Ideal Candidate Profile We’re looking for someone who blends technical delivery expertise with a customer success mindset and a genuine track record of building and managing AI agents — not just using them. The ideal candidate is not from a purely consultative or program management background. This role requires hands-on technical delivery ability alongside relationship management and executive communication skills. Think: technical implementation experience + CSM-style outcome focus + proven track record building agents. Success in this role is defined by helping customers achieve measurable business outcomes — not simply getting them through an onboarding checklist. A strong reference profile is a technical project manager with MarTech background who currently performs as a top implementer: someone who understands the technology, can build with it, and translates it into customer value. 📍 Location: This is a remote-first role. We are currently hiring in the following locations: 📍 United States: Austin Metro · Chicago Metro · Greater NYC Area Candidates must be based within a ~2-hour drive of these areas. Occasional business travel may be required. Please note that we are unable to provide initial visa sponsorship for this position. Salary, Benefits, & Perks: At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include: Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations. Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed. Paid Holidays – Invoca provides 20 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family. Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options to choose what works best for you and your family. Fertility assistance is also included. Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%. Stock Options – All employees are invited to share in Invoca’s success through stock options. Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program. Paid Family Leave – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members. Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs. InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service. Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more. Position Base Range - $100,000–$110,000 / plus bonus or variable DEI Statement We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace. #LI-Remote