Instawork

Design and deploy agentic workflows that automate and enhance user interactions in a marketplace platform, translating business goals into AI prototypes and automated systems. | Requires 2+ years of engineering experience with coding in Python/TypeScript, applied AI experience building action-oriented agents, and 5+ years in product operations or similar roles. | Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works. We are seeking a Senior Manager of Product Operations to help us transition from an app-based marketplace to an agent-first world. We believe the future of work isn't about browsing feeds or tapping buttons - it’s about having intelligent agents that work on your behalf. We need a technical operator who can bridge the gap between high-level business goals and this new user interface. You won't just optimize processes; you will prototype the logic, agents, and automation layers that fundamentally change how our Pros and Partners experience the platform. Who You Are: An Architect of the "Agent-First" World: You understand that the next iteration of the internet is not point-and-click, but intent-and-action. You see a future where users interact with our marketplace through conversation and delegation, not just navigation. A UX Builder, Not Just a Process Fixer: You realize that in an AI world, "Operations" is the Product. You are obsessed with reducing user friction, believing that if a human has to manually search or sift through data, the agent has failed. An AI Pragmatist: You know how to deploy the right model for the job. You distinguish between where a reasoning model is needed to handle complex user intent versus where a deterministic script suffices. A "Hands-On" Visionary: You don't just write specs for Engineering; you prototype the solution yourself. You are comfortable building the first version of an agentic workflow to prove it works before we scale it globally. What You’ll Do: Build the Agent-First Interface: Design and deploy agentic workflows that proactively manage the "work" for our users - turning passive browsing into a hands-free, autonomous experience where the app works for them. Solve Marketplace Complexity: Prototype and implement intelligent systems that handle complex reasoning tasks (like liquidity balancing, preference matching, or real-time negotiation) to make the market feel alive and responsive. From Strategy to Code: Act as the technical bridge, translating high-level business objectives into functional AI prototypes and automated pipelines that you build, test, and validate yourself. Drive Data-Led Evolution: Use programmatic analysis to identify exactly where the current user journey is broken and deploy intelligent, self-healing layers to fix it in real-time. Qualifications: Technical & Engineering Fluency: 2+ years of engineering experience (or equivalent proficiency) with the ability to write code (Python/TypeScript) and use AI-native IDEs (Cursor, Replit) to build your own tools. Applied AI Experience: Demonstrated history of building agents or automated workflows that take action, not just generate text. You know the difference between a prompt and a pipeline, and you know how to build both. Operational Strategy: 5+ years in Product Ops, TPM, or similar, where you defined the "what" and "why" of a product strategy and then personally helped build the "how." Nice To Have: B.S. or M.S. in Computer Science or Engineering. A personal portfolio of AI projects that solve real-life problems. Experience fine-tuning models for specific business or customer-facing use cases. For CA based applicants: The base salary for this position is $160,000 - $200,000 This position is eligible for equity in the form of stock options This position is eligible for Instawork benefits, including: A variety of medical, dental, and vision plans with coverage beginning on the date of hire Flexible paid time off At least 8 paid company holidays annually Phone stipend Commuter stipend Supplemental pay on qualified leaves Employee health savings accounts (HSA) contribution Flexible spending plans 401K plan Perkspot - discount program through Lumity A variety of factors are considered when determining someone’s compensation including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above. #LI-Onsite #JG-1 Our Values Empathy, Trust & Candor We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback. Bias for Action We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct! Always Be Learning We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry. Act Like an Owner We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description. About Instawork Founded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies—and we're just getting started! Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale. Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds. Ready to make an impact? Learn more at www.instawork.com/about. Personnel Privacy Policy

| We are seeking a consultant to help with a new exciting Robotics initiative at Instawork. We are looking for someone who can start immediately and hit the ground running with our current projects. Who You Are: • Perfecting Robotics Data: You have an obsessive attention to detail when it comes to collecting and validating data from robotics sensors. You know how to use tools like ROS, .mcap, and the ZED SDK to ensure every data stream is perfectly synchronized, lossless, and ready for AI model training. • Camera Calibration Wizard: You are a master of camera calibration, with a deep understanding of intrinsic and extrinsic parameters. You know how to use calibration patterns (like checkerboards) to achieve sub-millimeter accuracy and troubleshoot common calibration issues on the fly. What Makes You Stand Out: • You're an Expert in ROS: You don't just use ROS; you know how to build and maintain robust data pipelines with it. Experience with the ZED SDK is a huge plus. • You See the Bigger Picture: You understand that your job isn't just about collecting data—it's about enabling a cutting-edge AI model. You know what makes a dataset good for machine learning and can proactively solve problems to prevent model bias. • Tools of the Trade: You're fluent in Python or C++ and are comfortable using data visualization tools like Foxglove or RViz to debug and validate data quality.

Drive new business acquisition in mid-enterprise light industrial organizations through field sales, prospecting, and relationship building. | 3+ years industrial staffing sales experience with proven quota achievement, proficiency in Salesforce and sales tools, and ability to conduct in-person prospecting in Dallas area. | Instawork’s vision is to create economic opportunities for local businesses and skilled hourly workers in communities around the world. With an AI-first approach, we’re supercharging the leading online labor marketplace and looking for exceptional talent to help us build the future of hourly work. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and more, we want you to help us continue to scale quickly and make an even greater impact. • This will be a remote-based role, but the individual must be based in the Greater Dallas, Texas Area* We have an immediate opening for a Senior ‘Field Sales’ Account Executive with a proven track record of success to join our rapidly growing team. Reporting to a Sales Manager, this role serves as a critical sales team member. It is responsible for establishing a collaborative business relationship between Instawork and mid-enterprise light industrial organizations. This role requires industrial staffing sales experience, ideally in mid-market or enterprise verticals, and includes pursuits that include multiple buyers and stages. This is a results-driven position that requires a track record of success – consistently exceeding quota. Who You Are: • 3+ years experience in Industrial staffing with a focus on net-new business/logo acquisition • A track record of success – consistently exceeding quota • Competitive mentality with an innate desire to be at the top of the leaderboard • Experience – You follow a sales process and methodology (Solutions selling, Challenger, or other) • You have at least 2 years of experience in lead generation/prospecting net new business via door to door prospecting, with a proven track record of meeting or exceeding sales quotas through face-to-face client interactions • Proficiency in Salesforce, Salesloft, and Zoominfo • Preferred but not required: You have successfully sold into supply chain or the light industrial space What You’ll Do: • Establish a collaborative business relationship between Instawork and prospective clients • Executing the sales strategy for our B2B mobile marketplace app by reaching out to executives and key decision makers across multiple verticals • Utilize a consulting sales process to demonstrate how Instawork is a faster and cost-effective solution compared to competitors • Ensure a top-notch first experience with Instawork and obsess over expanding the account in the first months as a customer • Strategically work an assigned account list focusing on net new client acquisition, closing new business over the phone and in-person by delivering tailored sales presentations • Conduct field prospecting activities, including visiting potential clients’ businesses, attending industry events, and networking to uncover new sales opportunities • Provide accurate weekly forecasts and sales plans • Work collaboratively with the sales and operations teams to drive revenue growth with new customers • Provide actionable product feedback to our supporting teams and the VP of Sales to help iterate our value offering • Utilize our tools and maintain a healthy Salesforce pipeline • Manage your time effectively between office work and field activities to maximize sales opportunities • Demonstrate products or services through in-person presentations and demonstrations at client sites For TX based applicants: • The base salary for this position is $80,000, eligible OTE for a total of $160k, and uncapped incentive plan • This position is eligible for equity in the form of stock options • This position is eligible for Instawork benefits, including: • A variety of medical, dental, and vision plans with coverage beginning on the date of hire • Flexible paid time off • At least 8 paid company holidays annually • Home office stipend • Phone stipend • Commuter stipend • Supplemental pay on qualified leaves • Employee health savings accounts (HSA) contribution • Flexible spending plans • 401K plan • Perkspot - discount program through Lumity Various factors are considered when determining someone’s compensation, including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above. #LI-AH1 #LI-Remote