Inspiration Mobility Group

You will lead the evolution of the external-facing platform, focusing on charging integrations and platform-wide data interoperability. Collaborate with various teams to ship features that enhance customer experience and differentiate the company in the market. | You should have over 4 years of experience in B2B SaaS product management, particularly in platform integration or physical asset management. Familiarity with APIs, data modeling, and emerging technologies like AI and ML is essential. | Your Mission: You’ll lead the evolution of our external-facing platform, focusing on charging integrations, platform-wide data interoperability, and next-generation tools powered by AI and ML. You’ll work with customers, engineering, sales, and design to ship features that delight, scale, and differentiate Inspiration Mobility. You will report to Carlos Romano, Director of Product Management Outcomes You'll Deliver: Driving the roadmap and execution of new platform features such as charging system integrations and uptime reporting Launching AI/ML-powered features that simplify customer workflows Defining and improving the platform’s external data integrations (chargers, telematics, fleet tools) Creating low-friction user experiences that unify disparate systems and data Collaborating closely with Sales, Customer Success, Fleet Advisory, and Engineering Prototyping features in Figma and leading pre-design iteration work Translating emerging tech (like NLP and agents) into usable customer features Who You Are : You are experienced (4+ years) in B2B SaaS product management, ideally involving platform integration or physical asset management You are comfortable working with APIs and are comfortable with data modeling You are cross-functional to the core—able to speak to engineering, design, and customers and comfortable brokering competing agendas and priorities You’re energized by the possibilities of AI, NLP, and ML, and ideally, you actively incorporate these technologies into your daily work You know how to take rough ideas and turn them into shipped features You have worked in design tools like Figma and enjoy being hands-on in prototyping Added bonus if you have prior experience in energy or EV charging Compensation Range: $130,000-160,000 + annual bonus eligible Our Core Values: Inspiration’s culture is based on a shared respect for our core values described HERE. Fit with these values is a critical component of our hiring process, and employees are expected to demonstrate these behaviors in their interactions with colleagues, customers, and all stakeholders. An assessment of how each employee has exhibited our values is an important part of our performance review process. Our Commitment to You: Inspiration is an equal opportunity employer. We do not discriminate based on race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to DEIB initiatives and to building a team that represents a variety of backgrounds, perspectives, and skills.

Lead and manage the driver contact center operations, develop strategies, oversee external partners, improve processes, train agents, and provide actionable customer insights. | 5+ years of high-level contact center management experience in B2B, proficiency with contact center technologies and CRM systems, data-driven decision making, and ability to build and scale customer-centric support teams. | Your Mission: Your mission is to lead our Driver Contact Center and Support Operations function. You will work closely with internal operational teams and outsourced vendors to build and manage our existing driver contact center as well as a range of capabilities needed to handle support needs across all of our services. In addition to helping build these functions, you will continue to evolve our support capabilities to meet the growing needs of our customers. You will act as a key Voice of the Customer (VoC)back to the Inspiration organization, sharing fleet driver sentiment and helping us improve our offerings and overall customer experience. Your contact center expertise will be critical in shaping our engagement strategy for drivers whose companies are enrolled in our fleet and charging services and will set the stage for a remarkable and seamless end-user experience. You will report to Colin Sng, Managing Director of the Delivery organization. Outcomes You'll Deliver: Implement a Driver Contact Center strategy and architecture that aligns seamlessly with our mission and service portfolio and provides effective driver support Manage the driver contact center in close collaboration with our external partners, including establishing all required processes (SLAs, escalation processes, quality assurance, etc.) and monitoring to revise as needed Manage the development and continuous improvement of the content as well as resources in the contact center knowledge base, in collaboration with other internal teams Develop training materials, and train and mentor contact center agents, ensuring the team possesses in-depth product knowledge, refined communication skills, and provide exceptional customer service Work closely with internal technology team to ensure that all required technology systems are maintained and integrated to allow the Driver Contact Center to function seamlessly Collaborate closely with internal teams, in particular our Product,Service and Delivery teams, to ensure the Contact Center is closely integrated with existing business operations, as well as to support operational needs of neighboring functions. Establish a system to capture driver sentiment and feedback, and help translate them into actionable insights for other internal teams Establish and track key support-related performance indicators (KPIs) and benchmarks to gauge and elevate performance of our support functions, and update those KPIs as needed to ensure an excellent customer journey Utilize data and analytics to provide deep insights into contact center performance, making informed decisions, and guiding iterative improvements Who You Are : You have 5+ years of demonstrated high-level contact center management experience in a B2B context. Ideally, this comes from your time in the commercial vehicle leasing, fleet management, and/or clean energy sectors where you built and led successful customer-centric support teams and processes. You have built and expanded successful customer-centric support teams and processes You are attuned to and insightful about customer needs and are highly proficient with contact center technologies, CRM systems, and communication tools such as Intercom You use data-driven decision-making to create actionable insights, refine strategies, and enhance operational efficiency You thrive in startup environments and are a self-starter with strong initiative, resilience and adaptability You are very attentive to detail, and enjoy building and iterating processes Salary Range: $90,000-$120,000 + annual bonus eligible Our Core Values: Inspiration’s culture is based on a shared respect for our core values described HERE. Fit with these values is a critical component of our hiring process, and employees are expected to demonstrate these behaviors in their interactions with colleagues, customers, and all stakeholders. An assessment of how each employee has exhibited our values is an important part of our performance review process. Our Commitment to You: Inspiration is an equal opportunity employer. We do not discriminate based on race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to DEIB initiatives and to building a team that represents a variety of backgrounds, perspectives, and skills.