Insperity

Provide remote software support by troubleshooting, retraining clients, documenting interactions, managing client info, monitoring support channels, and escalating tickets. | Bachelor's degree or equivalent experience, strong analytical skills, CRM proficiency, and effective communication with technical and non-technical staff. | Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen. We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com. Why Insperity? Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community. Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training. Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work. We are seeking an Associate Technical Support Specialist position to join our company. This position is responsible for ongoing support of all Insperity Business Performance Solutions (BPS) products to existing clients. Responsibilities: Performs remote software support for clients on BPS solutions which could include, but is not limited to: Answering phones politely, efficiently, and directing calls to appropriate department, or the voice mail system when necessary. Continuously monitoring the general voice mailbox. Maintaining client information in Client Record Management system. Providing backup phone support for other Technical Support teams. Monitoring appropriate email inboxes and providing excellent email technical support. Modifying setup to support changes in the client’s business rules. Using software diagnostics tools to troubleshoot client software issues. Retraining clients on software. Providing technical support via telephone or online on any BPS product purchased by client, including custom programming as purchased and documented. Documents all client interaction on a per incident basis. Logs software issues and provides temporary known workarounds as needed. Works with customers to optimize their experience with BPS solutions. Handles business sensitive information with appropriate confidentiality. Tracks process to ensure that unresolved tickets are escalated to appropriate individual based on established guidelines and procedures. Monitors appropriate email inboxes and provides excellent email technical support. Works to improve customer satisfaction and increase customer reference-ability. Qualifications: Bachelor’s Degree or equivalent experience is required. Technical support experience is preferred. Experience in the operation of a multi-line telephone console is preferred. Excellent communication skills, both verbal and written. Solid interpersonal skills to interface with co-workers and customers. Ability to manage multiple tasks to completion with minimal supervision. Basic understanding of various Internet browser technologies Knowledge of web-based software solutions Knowledge of Microsoft Windows and Apple operating platforms. Strong analytical thinking skills and process-driven work habits. Basic knowledge of CRM systems and usage. Ability to effectively communicate with technical and non-technical staff in both written and verbal format. Ability to work alone and collaborative, with technical personnel as needed. Ability to multi-task and prioritize projects in a fast-paced, deadline-driven environment. At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Serve as primary contact for customer inquiries, process orders, provide technical support, and support sales processes. | Experience in customer service or technical support, proficiency with Microsoft Office and ERP/CRM systems, strong communication and problem-solving skills. | Customer Service Representative In-office in Houston, TX 77070 Our client is a growing provider of commercial and architectural lighting solutions that specializes in delivering high-quality, energy-efficient LED products for a wide range of applications. Their focus is on innovation, technical expertise, and delivering tailored lighting solutions that meet the needs of contractors, designers, and commercial customers. They are seeking a customer-focused and detail-oriented Customer Service Representative to serve as a primary point of contact for customers and partners. This role is critical in ensuring orders, inquiries, and support requests are handled accurately, efficiently, and professionally. They value collaboration, continuous improvement, integrity, and a commitment to excellence in everything they do. Best-in-Class Benefits and Culture: Our client values leaders who embody and reinforce their core values and foster a supportive, collaborative work environment. They offer competitive compensation and a comprehensive benefits package designed to support employees' well-being, growth, and success, including: • $55,000 salary annually • Paid vacation, personal/sick time, and holidays, including your birthday • Medical, dental, and vision coverage • Bereavement and parental leave • Student assistance program • Weekly company-sponsored training with lunch provided • Employee product discounts • Supportive, values-driven culture with opportunities for career growth • 401(k) offered Plus, they value integrity, humility, and commitment to excellence, creating an environment where employees feel supported, inspired, and empowered to contribute to the organization's mission. By fostering collaboration, continuous learning, and an "others first" mindset, they ensure every team member has the opportunity to grow, make an impact, and thrive professionally. To succeed, you should have: • Previous experience in customer service, technical support, inside sales support, or a related customer-facing role; experience in lighting, electrical, manufacturing, construction, distribution, or other technical product environments is preferred. • Strong communication, problem-solving, and conflict-resolution skills, with the ability to manage multiple priorities while maintaining a high level of accuracy, professionalism, and customer satisfaction. • Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and Teams) and experience using ERP and CRM systems; Oracle NetSuite experience is a plus. • Comfortable handling a high volume of phone calls, emails, and customer inquiries while working independently and collaborating effectively with cross-functional teams. • General technical aptitude with the ability to learn product specifications, interpret technical documentation such as cut sheets and installation instructions, and assist customers with product-related questions; knowledge of electrical or lighting systems is preferred. Your responsibilities as the Customer Service Representative will include: • Serve as the primary point of contact for customer inquiries via phone and email, providing timely, professional support while ensuring a high level of customer satisfaction. • Process customer orders accurately and coordinate with internal departments to ensure orders, requests, and service needs are completed efficiently and on schedule. • Manage customer cases, service requests, and Return Merchandise Authorizations (RMAs), including documentation, tracking, follow-up, and resolution. • Provide technical support by assisting customers with product questions, troubleshooting, and basic application inquiries, escalating complex issues to the appropriate team members when necessary. • Support the sales process by responding to basic quoting inquiries, maintaining accurate customer records, and ensuring effective communication between customers and internal stakeholders. Ready to bring precision, craftsmanship, and care to every product you create? Apply today and join a company where your work directly contributes to delivering high-quality, innovative lighting solutions their customers can trust. Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Skills: Architectural Services, Call Volume, Communication Skills, Conflict Resolution, Construction, Continuous Improvement, Cross-Functional, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Detail Oriented, Diversity, Documentation, ERP (Enterprise Resource Planning), Electricity, Energy Efficiency, Genetics, Identify Issues, Inside Sales, Legal, Manufacturing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, NetSuite, Oracle, Order Processing, Problem Solving Skills, Return Merchandise Authorization (RMA), Sales Support, Team Player, Technical Delivery, Technical Support, Technical Writing, Time Management, Track Customer Issues About the Company: Insperity Insperity, a trusted advisor to America's best businesses for more than 31 years, provides an array of human resources and business solutions designed to help improve business performance. InsperityT Business Performance Advisors offer the most comprehensive suite of products and services available in the marketplace. Insperity delivers administrative relief, better benefits, reduced liabilities and a systematic way to improve productivity through its premier Workforce OptimizationT solution. Additional company offerings include Human Capital Management, Payroll Services, Time and Attendance, Performance Management, Organizational Planning, Recruiting Services, Employment Screening, Financial Services, Expense Management, Retirement Services and Insurance Services. Company Size: 2,500 to 4,999 employees Industry: Business Services - Other Founded: 1986 Website: http://www.insperity.com/

Manage and oversee complex enterprise-wide projects ensuring timely, on-budget delivery while collaborating with cross-functional teams and vendors. | Bachelor's degree, PMP certification, and 10+ years in project, change, or program management with strong analytical and leadership skills in matrix organizations. | Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen. We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com. Why Insperity? Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community. Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training. Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work. This position is responsible for managing and overseeing complex enterprise wide projects and initiatives across the organization. Requires strong leadership, communication, and project management skills, as well as the ability to work collaboratively with cross-functional teams to deliver projects on time, within scope, and within budget. Responsibilities: Leads the planning, execution and monitoring of enterprise projects and initiatives within the organization, ensuring alignment with project goals. Collaborates with other project management teams across Insperity Business units and external vendors/partners. Develops and maintains comprehensive project plans, schedules and budgets, and tracks progress against key milestones and deliverables. Identifies and mitigates project risks, issues, and develops contingency plans to address potential challenges and ensure project success. Tracks resources allocated to the project, optimizing resource utilization, and identifying resource constraints. Create and manages project documents including but not limited to RAID/Issues Logs, Status Reports, and Project Governance structure. Monitors and reports on project performance, including KPIs, metrics, and provides regular updates to program leadership. Creates and manages project tools, documents, and file structure, security/access and governing processes for all relevant project tools. Builds inclusive and collaborative relationships with teams and peers across organization to solve complex problems and achieve common goals. Provides guidance on project management best practices. Bachelor’s Degree in business administration, project management, or related field required. Ten or more years of project management, change management, or program management is experience is required. Qualifications: Project Management Professional (PMP) Certification is Required. Aptitude to accept complex assignments, analyze problems, and generate effective solutions. Ability to apply a systematic method to problem solving, analyze data, and recommend strategies that support positive business results. Experience working in matrix organizations. Skills in the areas of project and change management, persuasion, influence, negotiation, leadership, conflict resolution and decision-making. Success and experience in execution and deployment of business strategies, including the management and measurement of deliverables. Customer service experience in a team environment. Ability to communicate with all parties involved by using different media including Presentations, Email and Video Conference. Ability to communicate and present ideas clearly and concisely, orally, and in writing, at a level necessary for satisfactory job performance; establish working relationships and interact effectively with a wide range of people; work independently with limited direction; and maintain effective work relations with those encountered in the course of employment. Proficient use of Microsoft Office programs, relevant project management tools and demonstrated ability to learn other application programs as needed. Ability to manage multiple projects at one time. Ability to develop and lead projects to a cross-functional team environment. Insperity provides a reasonable compensation range for each posted role in accordance with applicable pay‑transparency laws. Actual compensation is influenced by a variety of job‑related factors, including skills, experience, and geographic location. The compensation range for this position, representing the pay span across all locations where this role may be filled is 88,600 - 100,850 At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law, including criminal arrest and/or conviction records. Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working at Insperity!

Manage AI program execution by coordinating cross-functional teams to deliver business value through AI solutions. | Bachelor's degree with 3-5 years of program management or technology delivery experience, preferably with generative AI and complex stakeholder management. | Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen. We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com. Why Insperity? Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community. Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training. Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work. We are seeking a talented AI Program Manager to join our team SUMMARY: This position is responsible for driving Insperity’s AI capabilities by providing enterprise leadership, expertise, and delivery support for high-impact AI solutions to employees, divisions, and clients. The role serves as the connective tissue between AI Strategy, ITS, and business partners—translating priority outcomes into an executable AI portfolio across the build, buy, and blend spectrum and ensuring the support mechanisms (governance, enablement, measurement, and adoption) are in place to drive quality and sustained impact. Depending on evolving enterprise needs, this role may (1) support our proprietary Insperity AI Platform and agent ecosystem, (2) enable function-specific tools and capabilities within divisions (including evaluation, selection, training, and deployment of licensed/point AI tools), and/or (3) help leverage AI embedded in existing SaaS platforms. The AI Program Manager partners closely with division stakeholders, ITS, Enterprise Analytics, Product Management, Legal, InfoSec, and external technology vendors to deliver integrated AI capabilities that improve productivity, efficiency, quality, user experience, and business value. RESPONSIBILITIES: Drives AI program execution for an assigned business domain or enterprise priority area, translating business outcomes into scoped programs that span the build, buy, and blend spectrum and align with the enterprise AI portfolio managed by the AI Strategy team. Designs and runs the intake, evaluation, and prioritization process for AI opportunities surfaced by business partners, applying structured frameworks and ensuring opportunities map to measurable outcomes, risk posture, and readiness. Facilitates use case discovery and definition (workflow mapping, user research, requirements, and success metrics), partnering with SMEs to translate frontline needs into clear program deliverables and reusable patterns. Depending on the initiative, may be responsible for end-to-end delivery coordination across design, technical development, testing, rollout, and optimization—ensuring appropriate artifacts, decisions, and stage gates are in place for reliable production deployment. Partners with ITS, Enterprise Analytics, platform owners, and Product Management to deliver integrated AI solutions, including proprietary AI applications and agents, AI embedded in SaaS platforms, and licensed/point AI tools deployed within functions. Champions agile, iterative delivery practices for AI programs, establishing an operating cadence with stakeholders and providing consistent reporting against roadmap commitments, dependencies, and risks. Leads or supports vendor and tool evaluation (requirements, due diligence, pilots, and selection) and works with Procurement, Legal, InfoSec, and IT to ensure contracts, controls, and support models are appropriate for the intended use. Partners with Legal, InfoSec, IT, and AI governance bodies to ensure AI initiatives meet organizational policies, ethical guidelines, and regulatory requirements, and that appropriate controls and documentation exist for auditability and trust. Maintains program documentation, including roadmaps, status updates, risk/issue logs, decision records, release plans, and adoption plans—ensuring transparency for business partners and AI Strategy leadership. Leads change management, communication, and training efforts for users adopting AI capabilities, building AI literacy, establishing feedback loops, and supporting the broader culture of responsible AI adoption. Supports the health of the agent ecosystem and user experience by partnering on standards for agent behavior, guardrails, evaluation approaches, versioning/release practices, and consistent interaction patterns across channels and platforms. Tracks program performance against agreed metrics (adoption, time saved, quality/error reduction, cycle-time improvements, customer experience, risk reduction, and financial impact as applicable) and partners with Enterprise Analytics to mature measurement and value realization over time. QUALIFICATIONS: Bachelor’s Degree or higher in business, information systems, computer science, analytics, engineering, or related field is required. Three to five years of experience in program or project management, product operations, business analysis, or technology delivery roles is required. Experience working in a complex, cross-functional environment (business, technology, risk/compliance) and facilitating stakeholder alignment across multiple teams is preferred. Experience with AI and analytics initiatives—including generative AI and agentic workflows, AI embedded in SaaS platforms, and/or enterprise enablement of licensed AI tools—is preferred. Demonstrated experience managing cross-functional programs with clear business outcomes and measurable success criteria. Strong understanding of business workflows and how to translate work into opportunities for automation, augmentation, and improved decision-making through AI and analytics. Working knowledge of AI concepts, tools, and lifecycle considerations, including generative AI, agentic workflows, evaluation approaches, and the operational realities of deploying AI in production. Proficiency in project management methodologies and tools (e.g., Smartsheet, Jira, Monday). Familiarity with enterprise platforms and collaboration tools where AI is increasingly embedded (e.g., CRM, service platforms, HRIS, content/knowledge systems, and Microsoft 365) and the implications for integration, user experience, and adoption. Excellent communication, collaboration, and problem-solving skills, with the ability to translate technical concepts for business audiences and business needs for technical audiences. Ability to think strategically and creatively and adapt to changing needs and priorities. Strong networking and relationship-building skills, particularly across Sales, Marketing, Technology, and external vendor partners. Detail oriented, organized, and able to handle a multi-task environment with skill and accuracy. Working knowledge of agile, iterative development practices for AI applications and software programs. Familiarity with AI governance frameworks and responsible AI principles, including data privacy, security controls, evaluation and monitoring expectations, and appropriate use guidance. Experience supporting vendor evaluation, contracting, and ongoing management for technology platforms is preferred. Comfort working in a high-visibility role partnering with senior leaders across multiple functions and translating between business outcomes and technical execution. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbent will follow any other instructions, and perform any other related duties, as may be required by the supervisor. At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working at Insperity!