Insperity

Provide remote software support by troubleshooting, retraining clients, documenting interactions, managing client info, monitoring support channels, and escalating tickets. | Bachelor's degree or equivalent experience, strong analytical skills, CRM proficiency, and effective communication with technical and non-technical staff. | Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen. We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com. Why Insperity? Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community. Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training. Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work. We are seeking an Associate Technical Support Specialist position to join our company. This position is responsible for ongoing support of all Insperity Business Performance Solutions (BPS) products to existing clients. Responsibilities: Performs remote software support for clients on BPS solutions which could include, but is not limited to: Answering phones politely, efficiently, and directing calls to appropriate department, or the voice mail system when necessary. Continuously monitoring the general voice mailbox. Maintaining client information in Client Record Management system. Providing backup phone support for other Technical Support teams. Monitoring appropriate email inboxes and providing excellent email technical support. Modifying setup to support changes in the client’s business rules. Using software diagnostics tools to troubleshoot client software issues. Retraining clients on software. Providing technical support via telephone or online on any BPS product purchased by client, including custom programming as purchased and documented. Documents all client interaction on a per incident basis. Logs software issues and provides temporary known workarounds as needed. Works with customers to optimize their experience with BPS solutions. Handles business sensitive information with appropriate confidentiality. Tracks process to ensure that unresolved tickets are escalated to appropriate individual based on established guidelines and procedures. Monitors appropriate email inboxes and provides excellent email technical support. Works to improve customer satisfaction and increase customer reference-ability. Qualifications: Bachelor’s Degree or equivalent experience is required. Technical support experience is preferred. Experience in the operation of a multi-line telephone console is preferred. Excellent communication skills, both verbal and written. Solid interpersonal skills to interface with co-workers and customers. Ability to manage multiple tasks to completion with minimal supervision. Basic understanding of various Internet browser technologies Knowledge of web-based software solutions Knowledge of Microsoft Windows and Apple operating platforms. Strong analytical thinking skills and process-driven work habits. Basic knowledge of CRM systems and usage. Ability to effectively communicate with technical and non-technical staff in both written and verbal format. Ability to work alone and collaborative, with technical personnel as needed. Ability to multi-task and prioritize projects in a fast-paced, deadline-driven environment. At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Serve as primary contact for customer inquiries, process orders, provide technical support, and support sales processes. | Experience in customer service or technical support, proficiency with Microsoft Office and ERP/CRM systems, strong communication and problem-solving skills. | Customer Service Representative In-office in Houston, TX 77070 Our client is a growing provider of commercial and architectural lighting solutions that specializes in delivering high-quality, energy-efficient LED products for a wide range of applications. Their focus is on innovation, technical expertise, and delivering tailored lighting solutions that meet the needs of contractors, designers, and commercial customers. They are seeking a customer-focused and detail-oriented Customer Service Representative to serve as a primary point of contact for customers and partners. This role is critical in ensuring orders, inquiries, and support requests are handled accurately, efficiently, and professionally. They value collaboration, continuous improvement, integrity, and a commitment to excellence in everything they do. Best-in-Class Benefits and Culture: Our client values leaders who embody and reinforce their core values and foster a supportive, collaborative work environment. They offer competitive compensation and a comprehensive benefits package designed to support employees' well-being, growth, and success, including: • $55,000 salary annually • Paid vacation, personal/sick time, and holidays, including your birthday • Medical, dental, and vision coverage • Bereavement and parental leave • Student assistance program • Weekly company-sponsored training with lunch provided • Employee product discounts • Supportive, values-driven culture with opportunities for career growth • 401(k) offered Plus, they value integrity, humility, and commitment to excellence, creating an environment where employees feel supported, inspired, and empowered to contribute to the organization's mission. By fostering collaboration, continuous learning, and an "others first" mindset, they ensure every team member has the opportunity to grow, make an impact, and thrive professionally. To succeed, you should have: • Previous experience in customer service, technical support, inside sales support, or a related customer-facing role; experience in lighting, electrical, manufacturing, construction, distribution, or other technical product environments is preferred. • Strong communication, problem-solving, and conflict-resolution skills, with the ability to manage multiple priorities while maintaining a high level of accuracy, professionalism, and customer satisfaction. • Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and Teams) and experience using ERP and CRM systems; Oracle NetSuite experience is a plus. • Comfortable handling a high volume of phone calls, emails, and customer inquiries while working independently and collaborating effectively with cross-functional teams. • General technical aptitude with the ability to learn product specifications, interpret technical documentation such as cut sheets and installation instructions, and assist customers with product-related questions; knowledge of electrical or lighting systems is preferred. Your responsibilities as the Customer Service Representative will include: • Serve as the primary point of contact for customer inquiries via phone and email, providing timely, professional support while ensuring a high level of customer satisfaction. • Process customer orders accurately and coordinate with internal departments to ensure orders, requests, and service needs are completed efficiently and on schedule. • Manage customer cases, service requests, and Return Merchandise Authorizations (RMAs), including documentation, tracking, follow-up, and resolution. • Provide technical support by assisting customers with product questions, troubleshooting, and basic application inquiries, escalating complex issues to the appropriate team members when necessary. • Support the sales process by responding to basic quoting inquiries, maintaining accurate customer records, and ensuring effective communication between customers and internal stakeholders. Ready to bring precision, craftsmanship, and care to every product you create? Apply today and join a company where your work directly contributes to delivering high-quality, innovative lighting solutions their customers can trust. Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Skills: Architectural Services, Call Volume, Communication Skills, Conflict Resolution, Construction, Continuous Improvement, Cross-Functional, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Detail Oriented, Diversity, Documentation, ERP (Enterprise Resource Planning), Electricity, Energy Efficiency, Genetics, Identify Issues, Inside Sales, Legal, Manufacturing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, NetSuite, Oracle, Order Processing, Problem Solving Skills, Return Merchandise Authorization (RMA), Sales Support, Team Player, Technical Delivery, Technical Support, Technical Writing, Time Management, Track Customer Issues About the Company: Insperity Insperity, a trusted advisor to America's best businesses for more than 31 years, provides an array of human resources and business solutions designed to help improve business performance. InsperityT Business Performance Advisors offer the most comprehensive suite of products and services available in the marketplace. Insperity delivers administrative relief, better benefits, reduced liabilities and a systematic way to improve productivity through its premier Workforce OptimizationT solution. Additional company offerings include Human Capital Management, Payroll Services, Time and Attendance, Performance Management, Organizational Planning, Recruiting Services, Employment Screening, Financial Services, Expense Management, Retirement Services and Insurance Services. Company Size: 2,500 to 4,999 employees Industry: Business Services - Other Founded: 1986 Website: http://www.insperity.com/