insightsoftware

Lead platform engineering strategy and team to build automated cloud infrastructure and self-service platforms, driving adoption of IaC and DevOps practices. | Expertise in IaC tools, AWS and Azure cloud services, Kubernetes and container orchestration, CI/CD pipelines, programming skills, and leadership of engineering teams. | insightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed decisions. With data at the heart of everything we do, insightsoftware enables automated processes, delivers trusted insights, boosts predictability, and increases productivity. Learn more at insightsoftware.com. Job Description We are seeking an experienced Director of Platform Engineering to lead our platform team in transforming how we deliver cloud infrastructure and operations services. This role will be instrumental in building and managing a modern Internal Developer Platform that enables our managed services teams through automation, self-service capabilities, and consultative engineering services. Key Responsibilities Platform Leadership & Strategy • Define and execute the platform engineering vision and roadmap, treating the platform as an internal product • Lead the transformation from manual processes to a highly automated, Infrastructure as Code (IaC) driven operating model • Establish platform product management practices, gathering requirements from development and operations teams • Drive adoption of self-service capabilities targeting a 1:50 platform-to-developer ratio Team Management & Development • Build and lead a team of platform engineers, IaC specialists, and automation engineers • Implement agile/DevOps methodologies within the platform team using Scrum or Kanban frameworks • Develop comprehensive training and upskilling programs focused on IaC, Kubernetes, and cloud certifications • Foster a culture of automation-first thinking and continuous improvement Technical Delivery • Oversee development of reusable IaC modules and templates (Terraform, Ansible, Packer, etc) • Implement golden paths and paved roads for common infrastructure patterns • Build and maintain CI/CD pipeline templates and GitOps workflows • Integrate platform capabilities with enterprise systems (identity, networking, monitoring, SIEM) Managed Services Enablement • Partner with cloud ops managed services teams to eliminate operational toil through automation • Implement problem management processes • Develop self-service platform capabilities Consulting Services • Establish a consulting framework for complex cloud engineering projects • Provide architecture reviews and technical guidance for product teams • Support cloud migration and modernization initiatives • Enable knowledge transfer through documentation, runbooks, and training materials Operational Excellence • Establish and track platform KPIs (deployment frequency, lead time, MTTR, change failure rate) • Drive platform adoption metrics targeting >80% self-service deployments • Ensure 100% IaC coverage for new resources and >90% automation of routine tasks Qualifications Technical Skills • Infrastructure as Code Expertise: Deep experience with Terraform, CloudFormation/CDK, ARM Templates/Bicep • Cloud Platforms: Expert-level knowledge of AWS and Azure services, multi-cloud architectures • Container & Orchestration: Kubernetes (EKS, AKS), Docker, Helm • CI/CD & GitOps: GitHub Actions, Azure DevOps • Programming: Python, Bash/PowerShell, YAML/JSON Additional Information ll your information will be kept confidential according to EEO guidelines. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. • At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. ** Learn more about our high-energy, high-performance global team. Work With Us » insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com) Background checks are required for employment with insightsoftware, where permitted by country, state/province. At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace. • * At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. ** Learn more about our high-energy, high-performance global team. Work With Us » insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com) Background checks are required for employment with insightsoftware, where permitted by country, state/province. At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Drive PLG strategy and execution for a financial reconciliation AI product, lead competitive positioning, collaborate cross-functionally to optimize customer journey and sales enablement, and manage product launches. | 5-10 years marketing experience including 3-5 years product marketing with PLG expertise, B2B SaaS background in financial software, Bachelor's degree required, strong analytical and project management skills. | insightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed decisions. With data at the heart of everything we do, insightsoftware enables automated processes, delivers trusted insights, boosts predictability, and increases productivity. Learn more at insightsoftware.com. Job Description Are you a product marketing professional with proven expertise in Product-Led Growth (PLG) and financial software? Do you excel at converting free users to paid customers and executing competitive displacement strategies? If so, you could be the Senior Product Marketing Manager we're looking for to drive the launch and growth of insightsoftware's revolutionary agentic AI reconciliation solution. Overview The Senior Product Marketing Manager for insightsoftware's reconciliation solution is a pivotal role where your PLG expertise will directly impact our success in disrupting the multi-billion dollar financial reconciliation market. This is a rare opportunity to shape a category-defining product from day one, taking it from initial launch through rapid market expansion. You'll be the strategic architect behind positioning, messaging, and market penetration. As the voice of both the customer and the product, you'll own the go-to-market strategy for our reconciliation solution, building market awareness and driving conversion from our free tier to paid customers while executing a competitive displacement strategy against established reconciliation management solutions. This role combines deep financial software domain knowledge with modern PLG tactics to achieve ambitious growth targets in a rapidly evolving market. Your work will directly influence product strategy and development, sales strategy, and market adoptions, making you a key driver of our product's success and growth. You'll work within our EPM business unit, reporting to the Director of Product Marketing, and collaborate closely with Product, Growth Marketing, Customer Success, and Sales teams to optimize every aspect of the customer journey from initial trial through expansion. What Makes This Role Unique insightsoftware's reconciliation solution represents a rare opportunity to apply PLG expertise to disrupt a traditional B2B market with truly differentiated AI technology. You'll be launching an autonomous reconciliation solution while executing a sophisticated freemium model in an industry dominated by complex enterprise sales cycles. This role combines the strategic thinking of competitive displacement with the tactical execution of PLG optimization, all within the context of revolutionary AI technology that genuinely transforms how finance teams work. If you're passionate about PLG strategies and energized by the opportunity to drive growth in financial automation, we'd love to meet you. Join us and be the strategic force behind insightsoftware's market disruption in financial reconciliation! Key Responsibilities Product-Led Growth Strategy & Execution Design and optimize PLG conversion funnel from free signup through paid conversion, targeting strong conversion rates from free to paid users Provide strategic guidance for usage-based nurture campaigns by analyzing reconciliation volume patterns and engagement metrics to inform Growth Marketing's campaign development Develop in-product messaging and onboarding flows that drive activation within the free tier experience A/B test pricing strategies, trial experiences, and upgrade prompts to maximize conversion rates and revenue per customer Build PLG metrics dashboards tracking activation rates, time-to-value, product-qualified leads (PQLs), and trial-to-paid conversion Collaborate with Product team to instrument product analytics and identify friction points in the user journey Competitive Displacement & Market Positioning Design and execute targeted competitive strategy against incumbent reconciliation management solutions, positioning agentic AI as the next evolution in financial automation Develop messaging frameworks highlighting autonomous reconciliation capabilities and consumption-based value versus traditional per-user pricing models Create ROI calculators and battle cards demonstrating significant cost reduction versus manual processes and competitive solutions Build competitive intelligence program to track market positioning, pricing changes, and product developments Advocate for customers by building case studies, reference programs, and customer success stories that fuel organic growth and market credibility. Financial Software Domain Expertise Leverage deep understanding of reconciliation workflows and financial close processes to craft compelling messaging for Controllers, CFOs, and Staff Accountants Translate technical agentic AI capabilities into business benefits that resonate with finance decision-makers Create content addressing specific reconciliation pain points: bank reconciliation, intercompany eliminations, balance sheet reconciliation Develop Excel-native positioning that reduces switching friction and addresses audit workflow requirements Growth Marketing Collaboration & Customer Intelligence Partner with Growth Marketing team to provide customer insights, messaging, and conversion optimization recommendations Lead customer journey mapping from awareness through expansion, identifying key messaging and positioning needs at each stage Provide strategic input on customer segmentation based on usage patterns, company size, and reconciliation complexity Deliver market intelligence and competitive insights to inform Growth Marketing's campaign strategy and channel optimization Sales Enablement Partnership & Revenue Support Collaborate with Sales Enablement team to develop compelling messaging frameworks and value propositions for different customer segments Provide product positioning and competitive intelligence to support sales enablement program development Partner on customer case study creation by identifying success stories and providing strategic messaging guidance Support Sales Enablement's partner channel initiatives with ERP vendor and accounting firm positioning materials Cross-Functional Collaboration & Project Management Product Partnership: Serve as the voice of the market within Product Management to influence roadmap based on customer feedback and competitive analysis Sales Collaboration: Work directly with Sales teams to refine targeting, improve win rates, and accelerate sales cycles. Coordinate with User Enablement team to create onboarding experiences that drive product adoption Work with Customer Success to understand adoption patterns, identify expansion opportunities and reduce churn Manage complex product launches and positioning updates across multiple channels and customer segments Qualifications Required Experience Education: Bachelor's degree in Marketing, Business, or related field Overall Experience: 5-10 years of marketing experience, with 3-5 years focused on product marketing PLG Expertise: 3+ years hands-on experience with Product-Led Growth strategies, including freemium/trial models and usage-based pricing B2B SaaS Background: Proven track record in B2B SaaS, preferably in financial software, ERP systems, or business applications Domain Knowledge Financial Software Experience: Understanding of financial close processes, reconciliation workflows, and accounting automation challenges Competitive Landscape: Knowledge of reconciliation management solutions and their limitations in the current market Enterprise Software: Experience marketing to finance personas including CFOs, Controllers, and Staff Accountants Core Competencies Executive Storytelling: Exceptional ability to create compelling narratives that resonate with senior executives and technical decision-makers. Analytical Skills: Proficiency with product analytics tools (Mixpanel, Amplitude, Pendo) to drive data-driven marketing decisions Conversion Optimization: Proven ability to optimize trial-to-paid conversion rates and reduce time-to-value Pricing Strategy: Experience with consumption-based and usage-based pricing models Cross-Functional Influence: Proven ability to drive alignment and action across Product, Sales, Marketing, and Customer Success teams. Project Management: Strong organizational skills with ability to manage multiple complex initiatives simultaneously Technical Skills Marketing Technology: Experience with marketing automation, CRM systems, and product analytics platforms Content Creation: Ability to create compelling content for various stages of the buyer journey A/B Testing: Hands-on experience designing and analyzing conversion experiments Success Metrics In this role, you will be measured on: PLG Conversion: Achieve strong conversion rates from free to paid customers through optimized funnel performance Revenue Growth: Drive significant ARR through combined PLG and direct sales motions Customer Acquisition Cost: Maintain efficient CAC through PLG optimization and channel effectiveness Product Adoption: Achieve high customer satisfaction scores while scaling user base Competitive Wins: Demonstrate measurable displacement of incumbent solutions in target market segments User Engagement: Drive activation rates and feature adoption within free tier to increase conversion likelihood Additional Information All your information will be kept confidential according to EEO guidelines. insightsoftware is unable to provide visa sponsorship at this time. #LI-Remote ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. ** Learn more about our high-energy, high-performance global team. Work With Us » insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com) Background checks are required for employment with insightsoftware, where permitted by country, state/province. At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Lead global sales enablement and BDR teams to design and deliver customer and partner training programs, drive pipeline generation, and improve sales performance. | 15+ years professional experience including 5+ years in B2B SaaS sales, proven leadership of global sales and training teams, and expertise in creating measurable training programs. | insightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed decisions. With data at the heart of everything we do, insightsoftware enables automated processes, delivers trusted insights, boosts predictability, and increases productivity. Learn more at insightsoftware.com Job Description The VP of Global Sales Enablement will manage a multi-team organization, strategy, and execution for all customer and partner training programs run by insightsoftware. The primary focus for the role is to ensure that insightsoftware's employees, customers, and partners are equipped with the resources, tools, and skills necessary to effectively position, deploy, and leverage insightsoftware's products effectively. You are responsible for defining and leading the customer facing training, enablement programs, and platforms needed to accelerate the onboarding of our customers and to continually sharpen the knowledge and skills of insightsoftware's end users. Additionally, this role will manage and lead our global Business Development Representative (BDR) team to drive pipeline generation and qualification. In this critical role, you will also partner with our community of insightsoftware's sales executives to ensure they are equipped with the skills, collateral, and support needed to improve win rates and grow revenue. In addition, your organization will enable our customers to learn and adopt our platform quickly and easily. Your team will partner with business leaders across the company to define course curriculum, educational tools, and lead our worldwide team of trainers to deliver these courses to our sales teams, customers, and partners. This role requires business intuition, team management experience, and a deep knowledge of education best practices. You will report to the Chief Operating Officer and will be a remote first position with global travel required. What You'll Do • Design, create and implement a comprehensive product and customer education program to include training and development, coaching, and online training tools and resources, knowledge documentation, and supporting processes, programs, and badges. • Develop and deploy programs and initiatives that enable customer-facing teams to execute the core aspects of their jobs more effectively, especially as it relates to selling and revenue performance. • Manage and lead the global BDR team, including hiring, training, coaching, and performance management to drive pipeline generation and lead qualification. • Lead and orchestrate a sales enablement team of content creators, technical writers, and field partners to empower our sales organization to deliver insightsoftware messaging and solutions to customers and prospects. • Lead and orchestrate a team of experts who will educate customers on the use and benefits of our products to drive value realization and adoption. • Create and own a program to manage technical documentation, delivery mechanisms of the documentation, and content creation and update cadences. • Work with customers to ensure they are utilizing insightsoftware's products effectively and finding value with our products to support the retention of our customers. • Work closely with Sales, Success, and technical teams to ensure an exceptional customer experience is being delivered. • Develop and implement BDR training programs, playbooks, and performance metrics to optimize prospecting effectiveness and conversion rates. • You will create and continuously improve learning programs using an array of creative approaches that inspire learners and drive productivity and quality. • Partner with commercial management to identify core knowledge and skills gaps across the customer base, conduct regular needs assessments, and roll-out appropriate targeted training to customers. • Define, manage, and execute learning strategies for customers and their organizations, including ongoing formal training roadmaps and skills workshops. • Create, manage, and drive the logistics and operational needs of all customer training activities across all internal, customer, and partner engagement channels. • Work with leadership to design, implement and refine metrics to ensure consistent evaluation and measurement of employee, customer, and partner training programs. Qualifications • Bachelor's degree in Education, Instructional Design, Communication, Business Management, or equivalent • 15+ years' professional experience, including 5+ in B2B SaaS Sales • Experience managing and developing BDR teams with proven track record of pipeline generation and team performance • Experience successfully creating and delivering training programs with measurable results in a fast-paced, performance-driven SaaS environment • Strong background in conducting sales enablement and customer product trainings • Experience and skill with delivering complex concepts in a simplified way • Experience creating content and presenting in both a 1:1 and group settings • Experience leading, retaining, and growing high-performing teams • Experience leading a multi-layered, global organization • You are fearless, allowing you to keep pace with our fast-moving markets while advancing us in the Customer Experience revolution. • You possess a growth mindset. You demonstrate a desire to learn and embrace coaching to continuously adapt and evolve. • You have a strong sense of responsibility to those around you, owning your responsibilities while supporting others in theirs. You desire to lead, not just manage. You desire to mentor, not just direct. • You strive to empower the people you lead by creating an environment of high-performance, accountability, and empathy. • You can move quickly with excellent judgment while gathering informed input, valuing progress over perfection but never sacrificing quality or outcomes. Additional Information All your information will be kept confidential according to EEO guidelines. #LI-Remote • * At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. ** Learn more about our high-energy, high-performance global team. Work With Us " insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com) Background checks are required for employment with insightsoftware, where permitted by country, state/province. At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Manage and grow existing enterprise accounts across North America by prospecting, qualifying, demonstrating solutions, closing deals, and maintaining customer success. | Undergraduate degree, strong software sales experience preferably to finance professionals, CRM proficiency, proven hunter mentality, sales methodology experience, and excellent communication and time management skills. | insightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed decisions. With data at the heart of everything we do, insightsoftware enables automated processes, delivers trusted insights, boosts predictability, and increases productivity. Learn more at insightsoftware.com Job Description If you enjoy building and cultivating relationships with current customers and are able to proactively manage multi-state geographic territory, then you're who we're looking for to grow our team! With uncapped earning potential, the Enterprise Account Manager will be part of our dynamic sales organization, responsible for maintaining and growing existing clients. You will identify opportunities within our existing customer base to grow and introduce new products/tools. As a new Enterprise Account Manager, you'll receive great training and development with a tremendous opportunity for advancement for top performers! Summary of the role: You will be responsible for the achievement of a target of revenue from a territory of Account Management and cross sell across North America. Sourcing own leads through prospecting, networking while working leads from other sources to create a pipeline of business. Understanding and uncovering prospects' business challenges and articulating insightsoftware's relevant value proposition to those challenges. For the right candidate who proves successful, at this role, there will be an opportunity to continue your career development by joining the company's management training & mentoring program. Specific responsibilities: Territory planning and prioritization Account research and value hypothesis Prospecting into the sales territory Providing guidance to BDRs for additional prospecting activity Qualification and requirements definition of business challenges Dependent on solution, providing high-level demonstrations Working with Solution Engineers to provide comprehensive solution options to prospect requirements Building business cases in conjunction with the prospect and internal stakeholders Completion of RFPs Multi-stakeholder engagement, including services team, to define project scope and costing Closing of opportunities Post-sales handover to services team Account management and customer success engagement 90% accurate forecasts of deal completion dates and deal values Weekly, monthly, quarterly and annual achievement of KPIs Weekly reporting and discussion of KPIs to line manager Keeping Salesforce up to date with recent engagements, MEDDIC and the like Correct use of business applications e.g. Salesloft, Zoominfo, LinkedIn, Conference facilities, mutual action plans, online university and the like Attendance and certification in ongoing sales enablement Qualifications Are you a fit? Qualifications: Undergraduate Degree Technical Skills: CRM (preferably Salesforce), Power-point, Excel, Word, Outlook Experience required: Strong experience of successful achievement of targets in a Software Sales role preferably to Finance professionals. Three Pillars: Finance, ERP, Sales methodology Career experience which includes a solid grounding as a BDR (or recruitment). Proven Hunter mentality that looks for creative methods to open up dialogue with accounts. Ability to recognize tactical and strategic opportunities at organizations (business acumen). Proven to be coachable to new methodologies. Adaptable to a constantly changing internal (M&A) and external environment. Accustomed to working to a sales methodology (e.g. Miller Heiman; Challenger; SPIN, Medic, Scotsman, etc). Working to High Activity Numbers and accustomed to building own pipeline. Ability to present and recognize business value to an organization. Ability to converse with mostly finance oriented prospects and other operational staff (Accounting background preferable, but sales to the office of the CFO acceptable). Successfully selling for a company with a lesser known or new brand in the marketplace. Personal Skills Board-level communication skills The emotional intelligence to work with multiple stakeholders across the organization (including partners) and with ISW stakeholders. Time-management skills to ensure enough time is spent across: Enablement Outbound Prospecting Territory Management Opportunity Management/ Progression Administration Preparation for Calls and Meetings Self-evaluation and reporting Additional Information #LI-Remote Your information will be kept confidential according to EEO guidelines. ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. ** Learn more about our high-energy, high-performance global team. Work With Us » insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com) Background checks are required for employment with insightsoftware, where permitted by country, state/province. At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Lead end-to-end product ownership for enterprise data integration solutions, drive product vision and roadmap, manage business metrics, and collaborate cross-functionally to execute product launches and improve customer experience. | 8+ years product management with 3+ years in enterprise data integration or ERP, experience with Salesforce and Aha!, knowledge of cloud infrastructure, data governance, SaaS models, strong strategic and technical acumen, and ability to travel up to 20%. | Description: • insightsoftware is a global provider of comprehensive solutions for the Office of the CFO, transforming financial planning, accounting, and operations • Lead end-to-end product ownership for solutions that integrate mission-critical data between ERPs and insightsoftware financial products • Create and drive product vision, market strategy, business cases, and roadmap for data fabric and integration solutions • Study market trends and segmentation to evolve product offerings to meet customer and partner needs • Use data analytics and financial models to prioritize high-ROI work • Document business and product requirements and understand technical specifications • Work with Engineering to enforce standards, naming conventions, design principles, and consistent development methods for superior API experiences • Manage product business metrics (bookings, revenue, margin, gross retention) and recommend commercial improvements • Drive commercialization through packaging, pricing, and feature development • Improve customer experience (NPS) and end-to-end customer journey • Provide ongoing market analysis, win/loss insights, and VOC-driven action plans • Design and drive roadmap and portfolio for short- and long-term growth with cross-functional stakeholders • Execute product launches partnering with Product Marketing and Sales Enablement and support sales and customer education Requirements: • 8+ years of product management experience, with at least 3 years focused on enterprise data integration, ERP systems, or related technologies • Experience with data fabric architectures, API management, or middleware solutions • Experience with Salesforce and Aha! • Knowledge of data governance, compliance, and security requirements • Understanding of cloud infrastructure and modern data stack components • Prior experience in a SaaS environment with subscription-based business models • Experience with data visualization and business intelligence tools • Bachelor’s degree in Business Administration, Marketing, Engineering or in a related field • Working knowledge of cloud computing platforms (e.g., AWS, Azure) • Strong verbal and written communication and presentation skills • Strong strategic development mindset • Ability to travel up to 20% • Commercial product management expertise – Demonstrate a track record of success in B2B product management • Strategic/Tactical Balance – Ability to balance the market and product vision with disciplined tactical execution • Technical Acumen - Ability to work with engineers about technical design tradeoffs including platforms, frameworks, scalability, and performance • Market Focus – Analyze and understand market segmentation, trends, players, and the impact on product commercialization and strategy • Customer Focus – Analyze and understand the voice of the customer (win/loss, NPS, customer interviews) • Product Focus – Translate market and customer feedback into requirements, driving product delivery through an agile release process • Cross-functional leadership – Lead and drive execution across Development, Sales, Marketing, Support, and Customer Success • Drive & Grit – Operate in a fast-paced environment with a focus and determination to achieve high-quality results • Engaging Presence – Use your interpersonal skills to effectively engage with prospects and customers, getting them excited to speak with you and learn more about their product use case • Nice to have: Knowledge of AI/ML applications in data integration, including anomaly detection and predictive analytics • Nice to have: Experience with natural language processing for data classification and metadata enrichment • Nice to have: Understanding of large language models and their application in entity resolution and master data management • Nice to have: Familiarity with automated data quality frameworks and AI-driven data cleansing techniques • Nice to have: Pragmatic Marketing certified or related product management certification Benefits:

Build and grow a customer community platform from inception, drive member engagement and advocacy, manage content and analytics, and collaborate cross-functionally to enhance customer experience. | 3-5+ years community management experience in B2B SaaS, proficiency with community platforms (Salesforce preferred), strong communication and strategic skills, and a bachelor's degree or equivalent experience. | insightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed decisions. With data at the heart of everything we do, insightsoftware enables automated processes, delivers trusted insights, boosts predictability, and increases productivity. Learn more at insightsoftware.com. Job Description Position Summary We are seeking an experienced Customer Community Manager to launch and grow our customer community from the ground up. You'll create the vision, build the platform, and drive engagement through strategic communications to customers and the broader market. Your primary goals will be to make the community an invaluable resource for customers, integrate it seamlessly with our other customer platforms, and foster peer-to-peer connections while driving product adoption, customer retention, and advocacy. Reporting to the Director of Customer Success, you'll partner with Customer Success, Product, Marketing, and IT teams to enhance customer experience and accelerate business growth through community-driven insights and engagement Key Responsibilities Community Strategy & Development Develop and execute a comprehensive community strategy that aligns with business objectives and customer needs Build the community platform from inception, including design, structure, and governance models Define and track success metrics including member growth, engagement rates, content contributions, and support deflection Create a roadmap for community evolution and scaling as our customer base grows Member Engagement & Growth Drive community member acquisition, onboarding, and ongoing engagement through targeted campaigns and programs Build and optimize community content and creatively encourage members to create their own community content and to participate in community conversations and activities. Actively communicate in social media channels to engage in topical conversations with customers and key industry influencers to promote the community, to highlight happenings within the community, and to encourage third-party coverage of community activities. Develop and implement gamification strategies to encourage participation and recognize top contributors Create and manage customer advocacy and champion programs Respond to member inquiries and facilitate discussions within defined SLA Content & Knowledge Management Curate and create valuable content including best practices, use cases, and troubleshooting guides Connect the community to other key marketing and customer content programs such as our educational webinars and our new product launch announcements, creating synergies in both those programs and the community Manage the content calendar and ensure fresh, relevant information is consistently available Cross-functional Collaboration Serve as the voice of the customer, sharing community insights with Product, Sales, and Support teams Facilitate beta testing programs and gather product feedback from community members Partner with Customer Success to identify at-risk accounts and expansion opportunities through community engagement Collaborate with Marketing on community-driven campaigns and customer stories Actively shape and encourage community participation among the insightsoftware team and keep the internal team informed on our community strategy Platform & Analytics Management Administer the community platform, including user permissions, security settings, and technical configurations Monitor community health metrics and provide regular reports to stakeholders Implement automated workflows for member communications and engagement Ensure platform compliance with data privacy regulations and company policies Qualifications Experience 3-5+ years of experience in community management, preferably in B2B SaaS environment Proven track record of building and scaling online communities from inception Experience with enterprise software and understanding of B2B customer dynamics Demonstrated success in launching community initiatives (forums, ambassador programs, event series) Technical Skills Proficiency with community platforms (Salesforce Community Cloud preferred) Experience with social media management and monitoring tools Strong analytical skills with experience in community analytics and reporting Basic understanding of APIs and integrations Familiarity with CRM systems (Salesforce preferred) Core Competencies Customer-Centric Mindset: Deep empathy for customer needs and ability to translate feedback into action Communication Excellence: Outstanding written and verbal communication skills with ability to engage C-level executives Strategic Thinking: Ability to develop long-term strategies while managing day-to-day operations Collaboration: Proven ability to work cross-functionally and influence without authority Problem-Solving: Creative approach to challenges with strong troubleshooting capabilities Industry Knowledge: Understanding of B2B SaaS industry trends and customer success best practices Education Bachelor's degree in Marketing, Communications, Business, or related field Equivalent professional experience will be considered Preferred Qualifications Experience with our specific industry/vertical Community management certifications (e.g., CMGR, CMX) Experience with customer success platforms (Gainsight, Totango, ChurnZero) Experience managing communities of 5,000+ members Knowledge of SEO and content marketing best practices Additional Information All your information will be kept confidential according to EEO guidelines. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ** At this time insightsoftware is not able to offer employment sponsorship ** #LI-Remote ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. ** Learn more about our high-energy, high-performance global team. Work With Us » insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com) Background checks are required for employment with insightsoftware, where permitted by country, state/province. At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Design, develop, and execute global sales training and certification programs to improve sales competency and performance across multiple regions. | 7+ years in sales enablement or training within global SaaS, expertise in sales methodologies, LMS platforms, data-driven training measurement, and experience managing distributed teams. | insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team! Job Description Position Overview We are seeking an experienced Global Enablement Program Manager to design, develop, and execute comprehensive training programs that drive sales excellence across our global organization. This role will report to the Sr. Director of Global Sales Enablement. This role will be responsible for creating scalable, impactful learning experiences for our sales teams in EMEA, North America, and APAC regions, while establishing and managing our internal sales certification program across all Business Units. Key Responsibilities: Program Architecture & Development • Design and build comprehensive, scalable training programs for global sales teams across multiple regions and time zones • AI focused and up to speed on how to leverage AI in the enablement environment. • Develop and implement our internal sales certification program, including curriculum design, assessment criteria, and ongoing maintenance for Global selling teams • Create competency models for various selling roles (BDRs, AEs, CSMs, Sales Managers) that align with business objectives and career progression paths • Establish and build learning pathways that support both new hire onboarding and continuous professional development for our teams. Training Delivery & Execution • Deliver high-impact training sessions and workshops, SKO’s; through multiple modalities (virtual, in-person, self-paced, blended learning) • Facilitate advanced sales methodology training including Value Selling, MEDDIC, and other proven selling frameworks to upskill the selling teams • Coordinate global training delivery across EMEA, NA, and APAC regions, ensuring consistent messaging and quality • Partner with regional sales leadership to customize content for local market needs while maintaining global standards Measurement & Optimization • Develop and implement comprehensive measurement frameworks to assess training effectiveness and business impact through dashboards and metrics • Track key performance indicators including certification completion rates, skill progression, and correlation to sales performance + rep ramp time. • Conduct regular assessments and competency evaluations to identify skill gaps and training opportunities • Continuously iterate and improve programs based on data insights, feedback, and business evolution Strategic Partnership & Collaboration • Collaborate closely with Sales Leadership, Revenue Operations, GTM Ops, and L&D to align training programs with business priorities • Partner with subject matter experts across the organization to ensure content accuracy and relevance • Work with external vendors and consultants when specialized expertise is required • Support sales managers in reinforcing training concepts and driving adoption What Does Success Look Like • Training program completion and certification rates across all regions • Improvement in sales competency assessments and skill progression • Correlation between training participation and sales performance metrics • Seller satisfaction scores and engagement with training content • Time-to-productivity for new hires and role transitions • Adoption rates of sales methodologies and frameworks in daily selling activities Qualifications Experience & Background • 7+ years of experience in sales enablement, sales training, or learning & development within global SaaS organizations • Proven track record of building and scaling training programs that drive measurable business impact • Extensive experience designing competency models and certification programs for multiple selling roles globally. • Demonstrated success working with global, distributed teams across multiple time zones and cultures Technical Expertise • Deep knowledge of modern selling methodologies including Value Selling, MEDDIC, Challenger Sale, or similar frameworks • Proficiency with learning management systems (LMS - Workday), training delivery platforms - Highspot, and assessment tools (PowerBi + SFDC) • Experience with training measurement and analytics platforms • Strong understanding of adult learning principles and instructional design best practices (ADDIE) Skills & Competencies • Exceptional presentation and facilitation skills with ability to engage diverse, global audiences • Strong project management capabilities with experience managing multiple complex initiatives simultaneously • Data-driven mindset with ability to translate training metrics into business insights • Excellent written and verbal communication skills in English; additional languages preferred • Cultural sensitivity and ability to adapt content for different regional markets Preferred Qualifications • Bachelor’s degree in business, Education, or related field. • Professional certifications in instructional design, adult learning, or sales methodology or equivalent experience preferred • Experience with sales technology stack including CRM systems, sales engagement platforms, and revenue intelligence tools • Background in B2B SaaS sales with understanding of complex, consultative selling environments and enterprise sales processes. • Experience building virtual and hybrid learning experiences optimized for remote global teams Additional Information What We Offer • Opportunity to shape the sales capability strategy for a high-growth global SaaS organization • Access to cutting-edge learning technologies and methodologies • Collaborative work environment with exposure to senior leadership • Professional development budget and support for continuous learning • Flexible work arrangements supporting global collaboration • Competitive compensation package including equity participation This role is part of the High Performing Sales Effectiveness Team and reports to the Sr. Director of Global Sales Enablement and works closely with regional sales leadership across EMEA, North America, and APAC. #LI-Remote • * At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. ** Learn more about our high-energy, high-performance global team. Work With Us » insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com) Background checks are required for employment with insightsoftware, where permitted by country, state/province. At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.