Input 1, LLC

Design and execute complex test cases, collaborate with development teams, and improve QA processes. | Must have 7+ years of QA experience, SaaS testing expertise, and proficiency with Jira, Postman, and Microsoft Office. | Please watch this video from the hiring manager to learn more! https://vimeo.com/1158556619/0f9ca0c65d?share=copy&fl=sv&fe=ci At Input 1, quality is not an afterthought — it’s a competitive advantage. As a Senior Software Quality Assurance Analyst, you’ll play a critical role in ensuring our SaaS products are accurate, reliable, and ready for real-world use. If you love breaking things to make them better, thrive on solving complex problems, and take pride in delivering flawless releases, this is your opportunity to lead quality from the front. Position Overview The Senior Software Quality Assurance Analyst is responsible for executing advanced testing strategies to ensure the accuracy, performance, and operational readiness of Input 1’s software solutions. This hands-on, senior-level role serves as a subject matter expert in system functionality and testing best practices while partnering closely with Product Management, Business Analysts, and Developers to deliver high-quality software. Key Responsibilities • Design and execute complex test cases for new features and enhancements • Perform hands-on manual testing of software changes and bug fixes • Document and communicate test results clearly to technical and business teams • Collaborate with Development and Product Management to clarify requirements and resolve defects • Participate in release planning and provide quality insights and recommendations • Develop and refine testing strategies and methodologies • Identify QA process gaps and recommend continuous improvement • Analyze defect trends and influence quality-focused development priorities Qualifications • High school diploma required; Bachelor’s degree in Computer Science or related field preferred • 7+ years of experience in software testing, including at least 5 years in QA • Proven experience testing SaaS or enterprise software solutions • Strong experience with Jira, Postman, and Microsoft Office tools • Ability to work independently and make quality-critical decisions What We’re Looking For • Advanced knowledge of testing methodologies and defect management • Strong analytical and problem-solving skills • Excellent documentation and communication abilities • Detail-oriented with a strong quality mindset • Comfortable working cross-functionally in a fast-paced environment Why Input 1 Input 1 values integrity, respect, flexibility, knowledge, and compassion. We offer meaningful work, the chance to influence product quality, and the opportunity to grow alongside a collaborative and driven team. For more than 40 years, Input 1, LLC has provided business process outsourcing and comprehensive software solutions to the property and casualty insurance industry. We are a modern fintech company delivering digital billing, payments, and premium finance solutions. http://www.input1.com/

Handle 71+ inbound calls daily, respond to emails, process payments, meet KPIs, and collaborate with the team using call center software. | 2+ years inbound call center experience, fluent in Spanish and English, strong communication and problem-solving skills, tech-savvy, and team-oriented. | Spanish-Speaking Inbound Call Center Representative Fully Remote | $20-$22/hour | Full-Time Are you an experienced call center professional who excels in high-volume environments, delivers exceptional customer service, and speaks fluent Spanish? If so, we want YOU on our team! Watch a video presentation from our hiring manager, Yessica Felix, to get a better understanding of what we’re looking for: https://vimeo.com/945979672/767f9f9057 What You’ll Do: • Handle 71+ calls/day, ensuring top-notch customer experiences • Respond to emails, process payments, and provide accurate account updates • Meet KPIs: 95% call answer rate, 7 hours/day available, 5.5 min avg call time • Collaborate with the team via Genesys and maintain accurate records What We’re Looking For: • Fluent in English and Spanish • 2+ years of inbound call center experience • Proven call center success (71+ calls/day) • Strong communication, problem-solving, and customer focus skills • Tech-savvy and adaptable to new tools • Team-oriented with a passion for helping others Key Details: • Schedule: Mon-Fri, 8 AM - 5:10PM Pacific Standard Time. You must be comfortable work Pacific hours • Equipment: We do not send out equipment and you must provide your own (2 monitors, ethernet cable) Take the next step in your career and make a difference for our valued customers. Apply today and let your skills shine! What We're Looking For: • Experience Matters: A minimum of 2 years of experience as a call center representative, with a demonstrated history of excellence. We handle about 100 calls a day! • Customer Focus: A genuine passion for helping customers and a dedication to delivering outstanding service • Communication Skills: Excellent verbal and written communication skills (we communicate via email as well as voice) with a knack for active listening. Prior formal education on best call center practices is preferred. • Problem Solving: Proven ability to handle challenging situations with grace and find creative solutions. • Tech Savvy: Familiarity with call center software and a willingness to adapt to a new technology • Team Player: A collaborative attitude with a desire to contribute to the overall success of the team