Input 1 Llc

Compensation

Full Description

Spanish-Speaking Inbound Call Center Representative Fully Remote | $20-$22/hour | Full-Time Are you an experienced call center professional who excels in high-volume environments, delivers exceptional customer service, and speaks fluent Spanish? If so, we want YOU on our team! Watch a video presentation from our hiring manager, Yessica Felix, to get a better understanding of what we’re looking for: https://vimeo.com/945979672/767f9f9057 What You’ll Do: • Handle 71+ calls/day, ensuring top-notch customer experiences • Respond to emails, process payments, and provide accurate account updates • Meet KPIs: 95% call answer rate, 7 hours/day available, 5.5 min avg call time • Collaborate with the team via Genesys and maintain accurate records What We’re Looking For: • Fluent in English and Spanish • 2+ years of inbound call center experience • Proven call center success (71+ calls/day) • Strong communication, problem-solving, and customer focus skills • Tech-savvy and adaptable to new tools • Team-oriented with a passion for helping others Key Details: • Schedule: Mon-Fri, 8 AM - 5:10PM Pacific Standard Time. You must be comfortable work Pacific hours • Equipment: We do not send out equipment and you must provide your own (2 monitors, ethernet cable) Take the next step in your career and make a difference for our valued customers. Apply today and let your skills shine! What We're Looking For: • Experience Matters: A minimum of 2 years of experience as a call center representative, with a demonstrated history of excellence. We handle about 100 calls a day! • Customer Focus: A genuine passion for helping customers and a dedication to delivering outstanding service • Communication Skills: Excellent verbal and written communication skills (we communicate via email as well as voice) with a knack for active listening. Prior formal education on best call center practices is preferred. • Problem Solving: Proven ability to handle challenging situations with grace and find creative solutions. • Tech Savvy: Familiarity with call center software and a willingness to adapt to a new technology • Team Player: A collaborative attitude with a desire to contribute to the overall success of the team