Innovas

You would modernize business applications and data flows through scripting, API integration, and technical initiatives from discovery to production cutover. | The role requires 12+ years in business systems, integration, or software engineering, strong PowerShell or Python skills, US citizenship, and eligibility to obtain and maintain a security clearance. | The Senior Business Systems Engineer designs, builds, integrates, and modernizes the business applications and data flows that support organizational operations. Reporting to the Senior Director of Engineering & Architecture, this senior individual contributor owns complex technical initiatives from discovery and solution design through implementation, migration, production cutover, and operational handoff. The role combines business application architecture and administration with hands-on scripting, database work, API integration, and data migration engineering. Given a business objective, the engineer independently investigates unfamiliar systems, identifies missing requirements and dependencies, develops a practical delivery plan, and resolves technical obstacles while obtaining necessary business decisions and approvals. The engineer personally develops automation, migration tools, and working prototypes; validates proposed solutions during requirements discovery; and partners with software developers when a solution needs further development into a supported product. The role also improves application reliability, data quality, and business processes across departments including Finance, HR, Contracts, Legal, Operations, and Marketing. Essential Duties and Responsibilities Business Partnership and Technical Ownership Partner with business stakeholders on CRM, accounting and financial systems, HRIS, contract lifecycle management (CLM), marketing automation, websites, and CMS platforms. Translate business objectives into technical requirements, acceptance criteria, and an executable plan; independently investigate source systems, data, undocumented behavior, dependencies, and failure scenarios without requiring step-by-step technical direction. Own solution design across application boundaries, including systems of record, data ownership, interfaces, security controls, and operational responsibilities; select native configuration, low-code automation, scripting, or custom development based on maintainability and business need. Maintain a prioritized improvement roadmap with stakeholders, the Senior Director of Engineering & Architecture, the Director of IT Services, and the CTO; communicate options, estimates, dependencies, and risks, and escalate decisions that exceed delegated authority. Automation and Integration Engineering Develop and maintain reusable PowerShell or Python scripts, modules, and internal tools for application integration, data processing, migration, reconciliation, and operational automation. Build reliable API-based workflows with appropriate authentication, pagination, rate-limit handling, retries, checkpoints, and recovery; design repeatable operations that avoid unintended duplicates or changes when resumed after failure. Maintain scripts, automation tools, and integration code in Git using consistent branching, peer reviews, and documentation. Apply DevOps and CI/CD practices to automate testing, validate quality and security, and deploy approved changes across environments. Coordinate with Engineering andDevOps teams to protect credentials, track releases, and establish deployment verification and rollback procedures. Build tools with structured logging, secure configuration, and managed dependencies; use dry runs to verify expected changes before modifying production data.\ Use AI-assisted tooling where appropriate to improve engineering productivity; validate generated outputs and technical assumptions before incorporating them into production workflows. Prototyping and Software Engineering Partnership Build working proofs of concept during requirements discovery to test API behavior, data assumptions, performance, failure cases, and implementation options; use the results to improve requirements and establish technical feasibility. Deliver clear technical specifications, data models, interface contracts, representative test data, acceptance tests, and known limitations when working with software developers on a production solution; remain engaged through validation and release. Own the automation and migration tooling developed within the role's scope. Agree with Engineering on when a tool or prototype requires product development, additional engineering controls, or a change in maintenance ownership; establish support responsibilities before production adoption. Application Operations, Vendors, and Knowledge Transfer Own technical administration and lifecycle improvements for assigned enterprise applications; configure forms, fields, workflows, business rules, permissions, reports, and automation within delegated change authority, maintaining an accurate application inventory. Implement approved access and data-handling controls, including protection of credentials, sensitive records, staging data, and logs; preserve client or tenant separation and coordinate policy exceptions with IT leadership and security resources. Manage application and integration vendor relationships with the Director of IT Services; evaluate technical recommendations, verify deliverables, forecast licensing and project costs, and obtain required spending approval from the Director of IT Services and/or CTO before committing funds. Partner with vendors to investigate and reproduce application defects, document business impact, and submit actionable bug reports and feature requests. Track progress, escalate unresolved issues, coordinate workarounds, and validate fixes against agreed acceptance criteria before closure. Resolve escalated application and integration incidents after service desk intake, coordinate Engineering and vendor support, communicate impacts, and eliminate recurring failures. Participate in on-call support for assigned applications and integrations as coverage is established. Routine on-call duties may decrease as SRE coverage is established, while the role retains application ownership and escalation support. Maintain architecture, configuration, and migration documentation, plus runbooks for operation, diagnosis, recovery, maintenance, and escalation. Train users and departmental champions, support adoption, and mentor technical peers through design reviews, troubleshooting, and knowledge transfer. Required Qualifications 12+ years of progressively responsible experience across business systems, systems integration, software engineering, data engineering, or automation engineering, including recent hands-on ownership of complex enterprise application and data initiatives. Strong practical proficiency in PowerShell or Python, with demonstrated experience personally developing, testing, debugging, and maintaining reusable scripts, modules, and tools used in production or controlled migration work. Demonstrated experience building and troubleshooting API integrations, including authentication, pagination, rate limits, data formats, error handling, retries, and recovery from partial failures. Demonstrated ownership of complex migrations or consolidations involving large datasets and multiple systems, including source profiling, transformation, exception resolution, incremental synchronization, validated cutover, and recovery planning. Ability to independently turn an ambiguous business objective into a technically sound solution and delivery plan; discover missing information, validate assumptions, research unfamiliar systems, resolve obstacles, and surface decisions requiring stakeholder input. Experience applying version control, testing, review, logging, documentation, and secure handling of credentials and sensitive data to automation and integration work. Hands-on enterprise application administration and configuration experience, including forms, workflows, permissions, reporting, and maintainable no-code or low-code automation across multiple business functions. Experience developing prototypes to validate requirements and working with software developers on technical design, interfaces, testing, and the transition to supported production solutions. Practical experience using automation and AI to improve business workflows and engineering productivity, with validation of outputs and appropriate protection of business information. Strong diagnostic judgment and communication skills; ability to explain technical tradeoffs, coordinate vendors and business stakeholders, lead technical work, and remain accountable through delivery and operational handoff. US Citizenship is required. Ability to obtain and maintain a security clearance. Preferred Qualifications Practical proficiency in both PowerShell and Python, and experience with additional languages or application development frameworks. Strong SQL skills and practical relational database knowledge, including schema design, joins, keys, indexes, transactions, data staging, transformation, deduplication, reconciliation, and investigation of data-quality issues. Experience using cloud platforms such as Microsoft Azure for data storage, secure data transfer, managed databases, and application integration, including configuring identity and access management, authentication and authorization, service identities, and secure management of credentials and secrets. Experience with enterprise CRM, accounting or ERP, HRIS, contract lifecycle management, marketing automation, and CMS platforms comparable to the application portfolio. Experience with integration platforms, event-driven workflows, job orchestration, and automated deployment or release pipelines. Experience improving business systems in an organization with a small internal technical team and multiple external providers. Relevant application, integration, data, or architecture certifications. An active security clearance. Travel: Up to six weeks per year Travel percentage reflects an estimate and is subject to change dependent on business needs. Availability: This position may be required to participate in a scheduled on-call rotation as it is established to support business needs. Assigned coverage may include evenings, weekends, and holidays. On-call schedules, response expectations, and escalation procedures will be communicated in advance. During assigned coverage, the employee is expected to respond to incidents, troubleshoot and restore affected services, and engage appropriate internal or vendor resources in accordance with established procedures. What We Offer: We strive to be one of the best places to work in America. We offer competitive salaries and benefits built to support you and your family. Medical and Dental Insurance: The company covers 90% of premiums for both individual and family medical and dental coverage Vision Insurance: Fully covered Retirement Plans: Access to a 401(k) with up to 4% employer match and immediate vesting Paid Time Off: Generous time off package that includes PTO, sick time, and paid holidays Above and Beyond the Core Benefits: Company-paid basic life and AD&D policy Voluntary life insurance Flexible & remote work structure that fits how you work best Monthly wellness reimbursement benefit & mental health support Community sponsorships Donation matching Professional development allowance Equal Opportunity Employer: Innovas is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. If you need any accommodation for the interview process, please let us know when we contact you. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. We are currently only open to remote employees residing in the following states: AL, FL, IN, MO, MI, NM, NC, OH, OR, PA, SC, TN, TX, WY. All offers of employment are contingent upon successful completion of a standard background check.

Lead internal staff and external vendors while overseeing IT strategy, budgets, security, infrastructure, and service desk operations. | Requires 12+ years of IT experience, seven years leading technical teams and vendors, strong security governance and infrastructure expertise, and eligibility for a US security clearance. | The Director of IT Services will lead and strengthen the company’s technology operations as the organization grows. This leader will be accountable for reliable IT services, effective security practices, responsive employee support, and the performance of internal staff and external service providers. This is primarily a leadership role, with approximately 70% or more of the focus on directing staff and service providers. The Director must bring sufficient practical technical experience to evaluate recommendations, hold teams and vendors accountable, and contribute directly during critical incidents or other situations requiring additional technical support. Reporting to the CTO, the Director will lead internal IT staff supported by outsourced partners across service desk operations, security, infrastructure, and business applications. They will partner across the business to support rapid growth, improve operational discipline, and strengthen security across the organization. Essential Duties and Responsibilities Partner with HR, Finance, Engineering, Marketing, Contracting and Program Management, Operations, and other business functions to understand their needs and ensure IT services support their work. Assess systems, services, processes, staffing, and vendor capabilities; develop and execute a prioritized improvement roadmap in partnership with the CTO. Make staffing, sourcing, technology, and investment decisions in partnership with the CTO, supported by clear business needs and financial considerations. Communicate progress, risks, dependencies, and investment needs to the CTO. Infrastructure Monitoring and Service Reliability Own the reliability, security, performance, and lifecycle management of IT infrastructure, cloud services, networks, connectivity, and endpoints. Establish and maintain internal monitoring capabilities that provide useful visibility into the availability, health, capacity, and performance of critical systems and services. Define service criticality, availability targets, support commitments, and escalation procedures with business stakeholders; measure uptime and SLA attainment and address performance gaps. Establish recovery time and data-loss objectives with business owners; maintain and test backup, restoration, and disaster recovery capabilities across SaaS, cloud, and internally operated systems. Partner with Engineering on production hosting, shared infrastructure, and local inference systems, establishing clear responsibilities for operation, security, monitoring, and recovery. Security Governance and Incident Readiness Own IT security policies, risk management, compliance readiness, and control effectiveness in collaboration with team members, the CTO, and business stakeholders. Lead improvements supporting applicable CMMC requirements and NIST standards, including documentation, evidence collection, remediation, and management of exceptions. Maintain SIEM capabilities and SOC services with the MSSP, ensuring appropriate monitoring coverage, alert handling, escalation, and response. Own patching and vulnerability remediation outcomes, coordinating with the MSP on prioritization, testing, deployment, verification, and reporting. Oversee EDR, ZTNA, identity security, and other protective controls, ensuring effective coverage, configuration, and ongoing operation. Establish and maintain a standardized incident response plan and a coordinated computer security incident response team involving internal staff and relevant vendors. Conduct regular incident response exercises, validate readiness, lead the response to significant incidents, and ensure corrective actions are completed. Enterprise Applications and Information Governance Lead the implementation, adoption, and effective operation of enterprise technology platforms and services through internal staff and service providers. Oversee identity providers, single sign-on, multifactor authentication, privileged access, and account lifecycle management. Own the technical administration and lifecycle of business applications, websites, and other enterprise systems, in partnership with the departments that use them. Identify opportunities to connect systems and improve workflows across departments, including application selection, integration, implementation, and ongoing improvement. Lead development and implementation of data classification and retention practices with business departments and external counsel. Direct the effective use of DLP, retention, legal holds, and eDiscovery capabilities, coordinating authorization, execution, and documentation with external counsel and designated business stakeholders. Partner closely with the Director of Operations to align technology strategy, systems, integrations, and automation with business needs, streamline workflows, improve operational efficiency, and drive enterprise modernization initiatives Service Desk and Employee Technology Own internal service desk operations, including staffing, ticket intake, prioritization, request fulfillment, escalation, communication, and service quality. Improve ticketing, documentation, knowledge management, and support processes to provide consistent service and useful operational data. Use employee feedback, service metrics, and incident reviews to identify recurring problems and address their underlying causes. Ensure new hires receive equipment before their start date and have the access needed when they begin work. Partner with HR, hiring managers, and service providers to connect hiring workflows with device ordering, depot fulfillment, secure provisioning, and access preparation. Oversee corporate and personally owned devices used for company work, including enrollment, configuration, security, support, inventory, replacement, and retirement. Maintain effective transfer and offboarding processes, including timely access changes, account removal, and equipment recovery. Apply automation and AI-assisted tools to improve service speed, consistency, and staff effectiveness, with appropriate security controls and human oversight. Lead end-user training on business applications, effective use of technology, and security awareness to improve productivity, support adoption, and strengthen secure working practices. Vendor Financial and Performance Management Manage MSP, MSSP, software, infrastructure, depot, and other technology providers, retaining clear internal accountability for service outcomes. Track vendor obligations against contracts, statements of work, service levels, and agreed deliverables; verify fulfillment and resolve gaps through documented corrective actions and escalation. Ensure Innovas retains appropriate administrative access, operational visibility, documentation, and continuity arrangements for vendor-managed services. Develop and execute the IT budget in partnership with the CTO, maintaining fiscal responsibility across procurement, licensing, renewals, projects, and operating costs. Maintain accurate hardware and software inventories, reconcile license entitlements and usage, and forecast requirements as the organization grows. Establish baselines and performance targets using recognized IT service management and security KPIs appropriate to the business. Produce monthly executive summaries and detailed operational reports covering service levels, monitoring, patching, backups, security, compliance, inventories, vendor performance, and spending. Review performance, risks, corrective actions, and investment needs monthly with the CTO and quarterly with the executive team. Leadership and Team Development Lead and develop the IT and Security teams, establishing clear responsibilities, service expectations, and accountability across service desk operations, security, infrastructure, and business applications. Set departmental and individual goals and priorities in partnership with the CTO and other leaders, aligning staff capacity, vendor support, and improvement initiatives with business needs. Provide regular coaching, actionable feedback, and performance reviews; recognize contributions, address performance gaps, and support employee career development. Assess team capabilities and training needs; establish development and cross-training plans that strengthen technical skills, improve service delivery, and maintain coverage for critical IT functions. Recruit, onboard, and retain qualified IT professionals; promote knowledge transfer between internal staff and service providers so the organization maintains the expertise needed to operate its systems effectively. Develop, manage, and forecast the IT budget in partnership with the CTO, aligning staffing, training, technology investments, and vendor spending with approved priorities. Build a culture of responsive service, collaboration, accountability, and continuous improvement; delegate effectively while remaining accountable for team and service outcomes. Supervisory Responsibilities Lead internal IT staff and coordinate outsourced partners across service desk operations, security, infrastructure, and business applications, with clear accountability for performance and service outcomes. Establish clear responsibilities, service expectations, and performance standards for internal staff and external providers. Recruit, develop, and retain experienced IT professionals through effective hiring, coaching, feedback, training, and performance management, aligning team capabilities and service capacity with organizational growth. Required Qualifications 12+ years of IT experience, including substantial practical experience across infrastructure, enterprise services, and IT operations. 7+ years of experience leading technical teams, including responsibility for staff performance, service delivery, and external service providers. Demonstrated success improving an established IT function, with measurable results in service quality, reliability, security, team effectiveness, or vendor performance. Experience leading internal service desk operations and managing services delivered through MSPs, MSSPs, and other partners. Experience owning security policies, risk remediation, incident response readiness, and compliance or audit preparation. Experience establishing service expectations, measuring uptime and SLA attainment, evaluating vendor obligations, and reporting performance to business leadership. Demonstrated financial discipline in budgeting, procurement, licensing, asset management, and vendor oversight. Strong communication, people leadership, and change management skills, supported by curiosity and a practical approach to solving business problems. Ability to obtain and maintain a security clearance. US Citizenship Preferred Qualifications 15+ years of IT experience, including substantial practical experience across infrastructure, enterprise services, and IT operations. 10+ years of experience leading technical teams, including responsibility for staff performance, service delivery, and external service providers. Experience leading the adoption and effective use of Microsoft 365 G5 services and GCC High environments. Broad technical depth across cloud services, networking, identity, endpoints, enterprise applications, monitoring, and security, sufficient to evaluate technical work and contribute during significant incidents. Experience supporting government contracting organizations and CMMC or NIST-based security programs. Working knowledge of Microsoft 365 security and information governance capabilities, including DLP, retention, legal holds, and eDiscovery, and the ability to direct their effective use. Experience improving IT operations and security maturity in a growing organization with a small internal staff and multiple outsourced partners. Experience with business application integration, HR-driven onboarding automation, depot services, and scalable device provisioning. Experience applying automation and AI-assisted capabilities to IT administration, service delivery, and employee support. Experience with Windows Server, Linux, cloud infrastructure, and network security. An active security clearance. Work Location: Remote Travel: Up to six weeks per year Travel requirements reflect an estimate and are subject to change dependent on business needs. Availability: This position is not assigned to a scheduled on-call rotation. Critical incidents may require availability outside normal business hours, including evenings, weekends, and holidays. When a critical incident is escalated, the Director is expected to be available to lead the response within their area of responsibility, coordinate internal teams and external providers, support timely decisions and stakeholder communications, and help drive service restoration and incident resolution through closure in accordance with established incident response and escalation procedures. What We Offer: We strive to be one of the best places to work in America. We offer competitive salaries and benefits that include: Health Insurance: Medical and dental – company pays 92% of premiums for individual coverage and for family coverage Vision Insurance: Fully covered Retirement Plans: 401(k) with employer match up to 4% Paid Time Off: Paid sick and safe leave, paid floating holidays, and generous vacation Other: Basic Life & AD&D policy company paid Voluntary Life Flexible & remote work structure Wellness reimbursement plan & mental health support Community sponsorships Donation matching Professional development allowance If you need any accommodation for the interview process, please let us know when we contact you. Equal Opportunity Employer Innovas is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. We are currently only open to remote employees residing in the following states: AL, FL, IN, MI, MO, NM, NC, OH, OR, PA, SC, TN, TX, WY. All offers of employment are contingent upon successful completion of a standard background check.