Innovaccer

Manage and support IT infrastructure including Windows Server, Active Directory, VMware, Citrix, and networking services. | Strong experience with Windows Server, Active Directory, Group Policies, VMware, Citrix, networking fundamentals, and troubleshooting skills. | Job Description: • Manage IT infrastructure and service requests • Perform backups of systems and network devices • Administer and maintain Active Directory (users, groups, GPOs, policies) • Provide L2/L3 support for help desk and infrastructure issues • Manage and troubleshoot Windows Server environments • Support technologies including DFS, Terminal Servers, Hyper-V, IIS, SCOM, and File Servers • Oversee and troubleshoot VMware infrastructure • Manage and support Citrix XenApp / XenDesktop 7 environments • Configure and maintain NetScaler policies • Install, configure, and troubleshoot XenDesktop 7 • Support hosted shared desktops and persistent/non-persistent VDI • Work with DNS, DHCP, Certificate Authority, and RADIUS servers • Collaborate with cross-functional teams to ensure system stability Requirements: • Strong experience with Windows Server & Active Directory • Hands-on knowledge of Group Policies (GPO) • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs) • Experience with LAN/WAN, routing, switching, and firewall concepts • VMware administration experience • Citrix expertise (XenApp / XenDesktop 7) • Familiarity with NetScaler configuration • Exposure to Linux server administration (preferred) • Experience with Google Workspace & Azure Active Directory • Excellent troubleshooting and problem-solving skills. Benefits: • Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance. • Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments. • Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed. • Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

Manage and support enterprise IT infrastructure including Windows Server, Active Directory, VMware, Citrix, and provide L2/L3 support. | Strong experience with Windows Server, Active Directory, Group Policies, networking fundamentals, VMware, Citrix, and troubleshooting skills. | About the Role We are seeking a skilled System Engineer II to support and manage enterprise IT infrastructure. The ideal candidate will have strong expertise in Windows Server, Active Directory, VMware, and Citrix environments, along with solid troubleshooting and L2/L3 support experience. A Day in the Life • Manage IT infrastructure and service requests • Perform backups of systems and network devices • Administer and maintain Active Directory (users, groups, GPOs, policies) • Provide L2/L3 support for help desk and infrastructure issues • Manage and troubleshoot Windows Server environments • Support technologies including DFS, Terminal Servers, Hyper-V, IIS, SCOM, and File Servers • Oversee and troubleshoot VMware infrastructure • Manage and support Citrix XenApp / XenDesktop 7 environments • Configure and maintain NetScaler policies • Install, configure, and troubleshoot XenDesktop 7 • Support hosted shared desktops and persistent/non-persistent VDI • Work with DNS, DHCP, Certificate Authority, and RADIUS servers • Collaborate with cross-functional teams to ensure system stability What You Need • Strong experience with Windows Server & Active Directory • Hands-on knowledge of Group Policies (GPO) • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs) • Experience with LAN/WAN, routing, switching, and firewall concepts • VMware administration experience • Citrix expertise (XenApp / XenDesktop 7) • Familiarity with NetScaler configuration • Exposure to Linux server administration (preferred) • Experience with Google Workspace & Azure Active Directory • Excellent troubleshooting and problem-solving skills We offer competitive benefits to set you up for success in and outside of work. Here’s What We Offer • Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance. • Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments. • Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed. • Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance. Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc. Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.

Leading strategic account management, driving revenue retention and expansion, and serving as a senior executive relationship manager in healthcare SaaS. | Extensive experience in healthcare operations, SaaS, and enterprise account management, with proven ability to manage senior relationships and drive outcomes. | Job Description: • Commercial Ownership (Renewals & Expansion) - Directly accountable for Net Revenue Retentions (NRR), renewal forecast accuracy, expansion pipeline progressions across assigned accounts, and account retention. • Drive expansion strategy and deal orchestration, partnering with Sales where required. • Identify, qualify, and progress expansion opportunities based on customer value realization, not feature adoption. • Maintain a forward-looking account growth plan tied to customer business priorities. • Executive Relationship & Value Leadership - Serve as the primary executive contact for customer leadership (VP, SVP, C-suite). • Lead executive QBRs focused on outcomes, ROI, and strategic roadmap alignment. • Articulate value in the language of cost efficiency, quality improvement, clinical outcomes, operational scalability. • Ensure value realization narratives directly support renewal and expansion decisions. • Build trust by demonstrating deep understanding of payer, provider, and healthcare operations. • Strategic Account Management - Own the account strategy, including stakeholder mapping, success plans, and risk mitigation. • Accountable for ensuring delivery outcomes, aligned to contractual commitments and executive expectations, including surfacing risks early and driving corrective actions through delivery teams. • Translate customer goals into clear priorities for internal teams. • Partner with Customer Engineering Managers (CEMs) to ensure delivery aligns to promised outcomes — without micromanaging execution. • Proactively surface churn risk with documented mitigation plans. • Own account health through disciplined operating rhythms including QBRs. exec touchpoints, risk reviews, and documented success plans • Cross-Functional Leadership - Act as the executive quarterback across Product, Engineering, Analytics, and Delivery for assigned accounts. • Influence roadmap conversations using customer insights and market context. • Ensure tight internal alignment on commitments, value delivery, and account health. • Insight, Analytics & Storytelling - Use data, analytics, and outcomes evidence to prove value delivered, support renewal justification, and enable expansion conversations. • Translate complex analytics, clinical insights, and operational metrics into clear executive narratives. • Present confidently to senior customer leadership with structured, concise recommendations. Requirements: • 8–12+ years in healthcare consulting, customer success, account management, or enterprise SaaS • Strong background in healthcare operations, payer/provider models, or clinical analytics • Comfortable setting direction, making judgement calls, and holding teams accountable without formal authority • Proven experience owning senior executive relationships • Demonstrated commercial mindset: understands revenue, margins, and growth levers • Exceptional written and verbal communication skills • Demonstrated ability to drive outcomes in ambiguous, fast changing environments with distributed and offshore delivery teams • MBA or equivalent strategic training strongly preferred Benefits: • Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance. • Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments. • Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed. • Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

Lead and expand healthcare revenue cycle transformation initiatives, engage with executive stakeholders, and drive enterprise growth and adoption of RCM solutions. | Over 12 years of experience in healthcare revenue cycle, proven success in large-scale transformation programs, and strong executive engagement skills. | About the Role Innovaccer is the leading healthcare technology company committed to accelerating digital transformation across the healthcare ecosystem. With our Flow Solution (Revenue Cycle Management – RCM), we are helping health systems, medical groups, and revenue leaders modernize their financial operations—driving efficiency, reducing denials, and maximizing reimbursement. We’re looking for a Managing Director – Solutions (Flow / RCM) to join our high-impact Growth and Solutions leadership team. In this role, you will shape and expand Innovaccer’s Flow Solution business across strategic enterprise accounts, working directly with C-level stakeholders to drive large-scale RCM transformation initiatives. You’ll combine deep healthcare revenue cycle expertise with strategic problem-solving and commercial acumen to build trusted partnerships, design modernization roadmaps, and scale adoption of Innovaccer’s Flow Solution across leading healthcare organizations. A Day in the Life • Lead Strategic Growth: Own the expansion of Innovaccer’s Flow (RCM) business by identifying, shaping, and closing enterprise transformation opportunities with health systems, MSOs, and provider networks. • Executive Partnership: Serve as a trusted advisor to CFOs, COOs, CIOs, and Revenue Cycle leaders—helping them optimize financial performance and operational efficiency through Innovaccer’s RCM capabilities. • Solution Leadership: Partner cross-functionally with Product, Sales, and Solution Consulting teams to align Innovaccer’s Flow Solution with customer goals and enterprise challenges. • Value-Based Advisory: Design RCM transformation roadmaps, create compelling ROI and performance improvement models, and guide organizations through implementation and adoption. • Commercial Ownership: Lead executive-level deal discussions, structure partnerships, and drive revenue growth across enterprise healthcare customers. • Thought Leadership: Represent Innovaccer in executive briefings, industry events, and customer innovation sessions to showcase our approach to RCM modernization and performance excellence. • Team Leadership: Mentor and guide solution specialists, consultants, and solution engineers to strengthen Innovaccer’s delivery capability and client impact. • Voice of the Market: Bring back insights from the field—informing product direction, pricing, and go-to-market strategy to ensure Innovaccer’s Flow Solution remains best-in-class. What You Need • 12–15+ years of experience in healthcare revenue cycle management, enterprise consulting, or digital transformation roles. • Proven track record of driving growth and leading large-scale RCM transformation programs within provider or health system environments. • Deep understanding of U.S. healthcare revenue cycle operations—including charge capture, claims, denials, A/R management, and financial analytics. • Strong executive presence and ability to engage and influence C-suite stakeholders (CFO, COO, CIO, Revenue Operations leaders). • Demonstrated success in solution-driven enterprise sales or consulting engagements focused on financial performance improvement. • Excellent storytelling, analytical, and commercial acumen—able to link technology and workflow automation to measurable business value. • Hands-on, collaborative leadership style suited to a fast-paced, startup-like environment. • Bachelor’s degree in business, healthcare administration, or engineering; MBA or equivalent preferred. We offer competitive benefits to set you up for success in and outside of work. Here’s What We Offer • Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance. • Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments. • Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed. • Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance. Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc. Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.