Inmar Intelligence

Build and maintain executive relationships, oversee customer success strategies, and drive client value and retention. | Requires 10+ years in customer success within marketing or advertising tech, proven large enterprise retail experience, team management skills, and knowledge of digital media and analytics. | Job Description: • Build executive level relationships across one or multiple accounts while providing strategy on how our products lead to our client's success • Design and implement business processes and systems to scale our Customer Success team • Serve as an escalation point for internal and external inquiries • Produce strategic account plans and annual budgets and manage to monthly P&L targets • Establish a trusted/strategic advisor relationship with our clients and continue to drive value of our products throughout the client relationship • Oversee training and onboarding of customer teams, ensuring strong adoption and ongoing engagement • Implement commercial planning and leverage retailer’s assets to facilitate advertising and offer-based revenue • Participate in building and deployment of best practices to ensure customers are realizing the maximum benefit from the company's products and services • Lead quarterly business review (QBR) meetings • Manage successful renewal cycles • Identify quality-improving and feature enhancement requests • Leverage usage patterns and business trends to gain insights, provide guidance and increase satisfaction • Collaborate with sales team to share customer insights that inform upsell/cross sell opportunities and deliver the best service • Provide expert customer insight to product teams on innovation and improvement opportunities for user experience, product features, and customer engagement processes to ensure rapid adoption, greater usage, and high renewal and referral rates • Demonstrate great communication skills, setting the example and expectation for your team; lead by example Requirements: • Bachelors required • 10+ years of progressive experience establishing and leading a Customer Success team within a marketing or advertising technology firm; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position required • Proven track record of leading engagements and delivering positive outcomes for large enterprise retail customers • Experience managing a team of direct and indirect reports • Digital media, in-store media, e-Commerce software, analytics and business operations knowledge required • Experience working to promote value through customer experience • Exceptional ability to communicate and foster positive business relationships • Process analysis and optimization experience required Benefits: • Medical, Dental, and Vision insurance • Basic and Supplemental Life Insurance options • 401(k) retirement plans with company match • Health Spending Accounts (HSA/FSA) • Flexible time off and 11 paid holidays • Family-building benefits, including Maternity, Adoption, and Parental Leave • Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning • Wellness and Mental Health counseling services • Concierge and work/life support resources • Adoption Assistance Reimbursement • Perks and discount programs

Manage product initiatives through full lifecycle, conduct research to inform strategy, collaborate with go-to-market teams, maintain backlog, and ensure product quality. | Bachelor’s degree, 3-5 years product management experience, proficiency with Google and Microsoft suites, familiarity with Agile, and strong communication and collaboration skills. | Description: • Develop complex business cases, product line pro-forma, or other decision analysis projects • Independently manage one or more simultaneous product initiatives through the full product life cycle • Conduct research on competition, users, and customers to inform product strategy • Collaborate with go-to-market teams (marketing, sales, services, solution architects) to launch product initiatives • Execute product roadmap(s) and plan sprints; use outcome-based prioritization frameworks • Understand technical architecture at a high level and identify impacted technical components • Communicate product initiatives and priorities to team, product leadership and stakeholders • Synthesize diverse inputs into a compelling product story and present to stakeholders • Provide cross functional influence and build productive internal and external relationships • Engage customers to gain deeper insight and validate decision-making • Maintain prioritized backlog and write high quality requirements and user stories • Break down work into small user stories and actively participate in Agile ceremonies • Coordinate analytics, UX, design, and business readiness activities (inputs & dependencies) • Ensure product quality; contribute to QA testing and own/execute UAT • Identify risks and issues and proactively find solutions • Perform other duties as assigned and comply with company policies and standards Requirements: • Bachelor’s Degree in marketing, business, technology or related area required • 3-5 years of related work experience; or any equivalent combination of experience and training • Previous healthcare supply chain and logistics is a plus • Proficient with Google Suite and Microsoft Office Suite • Product Owner Certification a plus • Experience managing product initiatives through full product life cycle • Experience conducting competition, user, and customer research including win-loss and profitability analysis • Experience executing product roadmaps, backlog management, and writing high-quality user stories • Familiarity with Agile ceremonies, QA testing, and UAT • Ability to create and present information to non-executive audiences • Strong collaboration, communication, problem solving, and influence skills • Must have authorization to work in the U.S. without the need for employer sponsorship now or in the future • Position is not eligible for student visa sponsorship, including F-1 OPT or CPT Benefits: • Medical, Dental, and Vision insurance • Basic and Supplemental Life Insurance options • 401(k) retirement plans with company match • Health Spending Accounts (HSA/FSA) • Flexible time off and 11 paid holidays • Family-building benefits, including Maternity, Adoption, and Parental Leave • Tuition Reimbursement and certification support • Wellness and Mental Health counseling services • Concierge and work/life support resources • Adoption Assistance Reimbursement • Perks and discount programs • Annual discretionary bonuses through our Core Company Performance Bonus Plan • Equity grants, sign-on bonuses, and other tailored incentive opportunities • Additional discretionary compensation such as Growing Revenue Incentives, Corporate or VIP Bonuses, Deferred compensation opportunities