Imagine Pediatrics

Provide proactive administrative and project support to executive leaders, including managing schedules, correspondence, meetings, and travel logistics. | 2-5+ years of administrative support experience, proficiency in Microsoft Office, ability to handle confidential information, and excellent organizational skills. | Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity. This position is remote with an anticipated schedule of Monday - Friday, 8:00-5:00pm CST/EST. What You’ll Do As an Executive Business Partner at Imagine Pediatrics, you are responsible for providing proactive administrative and project support to assigned executive leaders and their teams. In this role, you will: Coordinate and manage complex schedules, including meetings, events, and travel arrangements. Prioritize appointments to ensure alignment with leadership’s top priorities. Support, draft, proofread, and manage correspondence on behalf of executives. Facilitate communication between the executive leadership team (ELT) and internal/external stakeholders. Plan and organize meetings, including preparation of agendas, materials, and follow-up actions. Coordinate logistics for executive events, conferences, and off-site meetings. Arrange travel, including transportation, accommodations, and itineraries. Manage expenses and ensure adherence to expense policies. Perform day-to-day administrative tasks such as filing, document management, and office organization. Provide support with technology and office systems to enhance operational efficiency Identify and prioritize tasks based on the urgency and importance of leadership’s top priorities. Proactively address and resolve issues to maintain focus on transformative outcomes. Prepare executives for meetings, presentations, and public speaking engagements. Conduct research and provide briefing materials to ensure well-informed decision-making. Track project milestones and deliverables, providing status updates and reminders. Assist in the coordination of cross-functional projects and initiatives. Handle confidential information with discretion and integrity. Ensure secure management of sensitive documents and communications. Perform other duties as assigned. What You Bring & How You Qualify First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. 2-5+ years of administrative support experience; prior experience supporting senior executives preferred Demonstrated history of partnering with executive stakeholders to coordinate, facilitate, and resolve conflicting priorities Proficiency with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel). Ability to engage with critical information, maintaining confidentiality. Ability to manage a high volume of competing tasks that require urgency to complete. What We Offer (Benefits + Perks) The role offers a base salary range of $70,000 - $90,000 in addition to an annual bonus incentive, competitive company benefits package, and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. We provide these additional benefits and perks: Competitive medical, dental, and vision insurance Healthcare and Dependent Care FSA; Company-funded HSA 401(k) with 4% match, vested 100% from day one Employer-paid short and long-term disability Life insurance at 1x annual salary 20 days PTO + 10 Company Holidays & 2 Floating Holidays Paid new parent leave Additional benefits to be detailed in offer What We Live By We’re guided by our five core values: Our Values: Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future. Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments. Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale. Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve. One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together. We Value Diversity, Equity, Inclusion and Belonging We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Support healthcare operations, data analysis, and stakeholder communication in a healthcare setting. | Requires independent licensure in behavioral health and 10+ years of experience managing clinical teams, which do not align with your background. | Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity. The primary location for this role is remote, travel is expected to be up to 10%, and the expected schedule is Monday - Friday 8:00am - 05:00pm central. Independently licensed in Texas or MO(LCSW, LPC, LMHC, or LMFT) required. What You’ll Do The Associate Director of Behavioral Health serves as the behavioral health leader for a defined market or sub-region, providing direct supervision of care team Managers while supporting the strategic initiatives surrounding integrated & holistic care. This role focuses on day-to-day clinical operations, clinician/care team member development and performance management, and ensuring quality care delivery within value-based care frameworks. Reports to: Regional Medical Director Operational Leadership: Operationalize Regional Medical Director (RMD) strategy for region (translating strategy to action for pod clinicians/care team members) Provide closed-loop feedback with RMD to adjust strategy based on operational challenges Work with RMD, Associate Medical Director, Health Services Director (HSD), and General Manager (GM) to maintain relationships with key leadership Support daily huddles, clinical team meetings, and Interdisciplinary Team Meetings to foster clinical discussions and assist Managers in mitigating complex clinical scenarios Provide real-time clinical guidance and decision-making support Oversee clinical protocols implementation and adherence Ensure appropriate clinical documentation and coding practices Monitor compliance with clinical quality standards and regulatory requirements Quality & Performance Monitoring: Monitor Manager & care team member productivity, quality metrics, and patient satisfaction scores Ensure adherence to clinical excellence and documentation standards Participate in quality improvement initiatives and clinical model enhancements Support continuing education programs and new process implementation Change Management Support: Work with RMD, AMD, HSD, and GM on regional initiatives and change management strategies Support smooth regional operations through stakeholder alignment Facilitate external feedback integration into operational improvements People Management: Provide direct supervision and performance management for Behavioral Health Managers Conduct regular one-on-one meetings, performance reviews, and goal setting with direct reports Lead recruitment, onboarding, and orientation of new provider/care team member staff Monitor capacity/utilization levels and deployment across the region Development & Support: Facilitate Behavioral Health Grand Rounds and other peer learning opportunities and case-based discussions Provide coaching on difficult clinical cases and complex family situations Support provider wellbeing and engagement initiatives Health Plan Collaboration: Attend Health Plan Joint Operating Committee (JOC) meetings as requested by RMD (mainly for the stable smaller plans) Participate in Clinical Workstream Meetings Attend Health Plan Interdisciplinary Team (IDT) meetings at the direction of the Regional Medical Director Work with RMD to prepare for larger Health Plan meetings Support value-based care contract performance and reporting Provider Network Relations: Collaborate with Network Engagement team to build strong community relationships. Build and maintain relationships with stable external provider partners Stakeholder Management: Represent the organization at external clinical meetings and events Participate in community health initiatives and partnerships Support referral relationship development and maintenance Strategic Partnerships: Collaborate with external clinical specialists and subspecialists Support development of clinical affiliations and partnerships Engage in community outreach and education initiatives What You Bring & How You Qualify First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. You will bring experience in building out behavioral health programming for acute and complex populations and the adaptability to pivot quickly in order to prioritize high-quality patient care and safety. Must hold independent licensure (LCSW, LPC, LMFT, LMHC) in Texas or Missouri with eligibility to be cross-licensed in other states. 10+ years in the Behavioral Health field Minimum 5-7+ years of people management experience Experience managing care managers and/or social services programs Minimum 3-5 years prior experience managing independently licensed therapists Passion for patient-centric healthcare and innovative clinical models that serve patient needs Entrepreneurial and collaborative spirit; comfortable with and excited by working at a high-growth company Proven clinical background in risk-bearing models or highly aligned risk-sharing payer-provider care models highly desired Leads with a demonstrated understanding of value-based care/managed care environments Extensive clinical expertise and experience building and managing high-performing clinical teams What We Offer (Benefits + Perks) The role offers a base salary range of $125,000 - $150,000 in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. We provide these additional benefits and perks: Competitive medical, dental, and vision insurance Healthcare and Dependent Care FSA; Company-funded HSA 401(k) with 4% match, vested 100% from day one Employer-paid short and long-term disability Life insurance at 1x annual salary 20 days PTO + 10 Company Holidays & 2 Floating Holidays Paid new parent leave Additional benefits to be detailed in offer What We Live By We’re guided by our five core values: Our Values: Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future. Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments. Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale. Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve. One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together. We Value Diversity, Equity, Inclusion and Belonging We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Lead clinical operations, oversee care team performance, and support strategic initiatives in pediatric behavioral health. | Requires 10+ years in behavioral health, independent licensure, and experience managing high-performing clinical teams. | Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity. The primary location for this role is remote, and expected schedule requirements are Monday to Friday, 8:00am - 5:00pm Eastern time. What You’ll Do The Associate Director of Behavioral Health serves as the behavioral health leader for a defined market or sub-region, providing direct supervision of care team Managers while supporting the strategic initiatives surrounding integrated & holistic care. This role focuses on day-to-day clinical operations, clinician/care team member development and performance management, and ensuring quality care delivery within value-based care frameworks. Reports to: Regional Medical Director Operational Leadership: Operationalize Regional Medical Director (RMD) strategy for region (translating strategy to action for pod clinicians/care team members) Provide closed-loop feedback with RMD to adjust strategy based on operational challenges Work with RMD, Associate Medical Director, Health Services Director (HSD), and General Manager (GM) to maintain relationships with key leadership Support daily huddles, clinical team meetings, and Interdisciplinary Team Meetings to foster clinical discussions and assist Managers in mitigating complex clinical scenarios Provide real-time clinical guidance and decision-making support Oversee clinical protocols implementation and adherence Ensure appropriate clinical documentation and coding practices Monitor compliance with clinical quality standards and regulatory requirements Quality & Performance Monitoring: Monitor Manager & care team member productivity, quality metrics, and patient satisfaction scores Ensure adherence to clinical excellence and documentation standards Participate in quality improvement initiatives and clinical model enhancements Support continuing education programs and new process implementation Change Management Support: Work with RMD, AMD, HSD, and GM on regional initiatives and change management strategies Support smooth regional operations through stakeholder alignment Facilitate external feedback integration into operational improvements People Management: Provide direct supervision and performance management for Behavioral Health Managers Conduct regular one-on-one meetings, performance reviews, and goal setting with direct reports Lead recruitment, onboarding, and orientation of new provider/care team member staff Monitor capacity/utilization levels and deployment across the region Development & Support: Facilitate Behavioral Health Grand Rounds and other peer learning opportunities and case-based discussions Provide coaching on difficult clinical cases and complex family situations Support provider wellbeing and engagement initiatives Health Plan Collaboration: Attend Health Plan Joint Operating Committee (JOC) meetings as requested by RMD (mainly for the stable smaller plans) Participate in Clinical Workstream Meetings Attend Health Plan Interdisciplinary Team (IDT) meetings at the direction of the Regional Medical Director Work with RMD to prepare for larger Health Plan meetings Support value-based care contract performance and reporting Provider Network Relations: Collaborate with Network Engagement team to build strong community relationships. Build and maintain relationships with stable external provider partners Stakeholder Management: Represent the organization at external clinical meetings and events Participate in community health initiatives and partnerships Support referral relationship development and maintenance Strategic Partnerships: Collaborate with external clinical specialists and subspecialists Support development of clinical affiliations and partnerships Engage in community outreach and education initiatives What You Bring & How You Qualify First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. You will bring experience in building out behavioral health programming for acute and complex populations and the adaptability to pivot quickly in order to prioritize high-quality patient care and safety. Must hold independent licensure (LCSW, LPC, LMFT, LMHC) in FL, NC, GA, DC or NY with eligibility to be cross-licensed in other states. 10+ years in the Behavioral Health field Minimum 5-7+ years of people management experience Experience managing care managers and/or social services programs Minimum 3-5 years prior experience managing independently licensed therapists Passion for patient-centric healthcare and innovative clinical models that serve patient needs Entrepreneurial and collaborative spirit; comfortable with and excited by working at a high-growth company Proven clinical background in risk-bearing models or highly aligned risk-sharing payer-provider care models highly desired Leads with a demonstrated understanding of value-based care/managed care environments Extensive clinical expertise and experience building and managing high-performing clinical teams What We Offer (Benefits + Perks) The role offers a base salary range of $125,000 - $150,000 in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. We provide these additional benefits and perks: Competitive medical, dental, and vision insurance Healthcare and Dependent Care FSA; Company-funded HSA 401(k) with 4% match, vested 100% from day one Employer-paid short and long-term disability Life insurance at 1x annual salary 20 days PTO + 10 Company Holidays & 2 Floating Holidays Paid new parent leave Additional benefits to be detailed in offer What We Live By We’re guided by our five core values: Our Values: Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future. Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments. Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale. Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve. One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together. We Value Diversity, Equity, Inclusion and Belonging We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Develop and manage provider relationships, improve operational processes, and utilize CRM tools. | 5+ years in provider engagement or healthcare outreach, leadership experience, proficiency with CRM and dashboards, excellent communication. | Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity. What You’ll Do The primary location for this role is Texas, and will entail frequent (up to 50%) travel throughout the state. Expected schedule requirements are Monday to Friday, 8:00 am - 5:00 pm CT with some weekends for conferences and/or events. As a Provider Engagement Specialist. Behavioral Health you will work collaboratively with providers in markets where Imagine Pediatrics is contracted to further our mission of increasing safe days at home by delivering care for medically complex children. As part of the Network Development team, you will develop and manage positive, long-term relationships with behavioral health facilities and providers serving our population. In addition, you will: What You Bring & How You Qualify First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. 5+ years in provider engagement, network relations, or healthcare outreach. 2–3+ years leading teams in a fast-paced, metrics-driven environment. Prior leadership experience hiring, mentoring, and managing direct reports. Strong operational management and process improvement skills. Proficiency with CRM and performance dashboards (HubSpot, Tableau, Excel). Excellent communication and leadership presence. Passion for advancing healthcare access for children and families. Bilingual in Spanish highly preferred for this role but not required. What We Offer (Benefits + Perks) The target base salary for this position starts at $75,000 - $90,000 in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. We provide these additional benefits and perks: Competitive medical, dental, and vision insurance Healthcare and Dependent Care FSA; Company-funded HSA 401(k) with 4% match, vested 100% from day one Employer-paid short and long-term disability Life insurance at 1x annual salary 20 days PTO + 10 Company Holidays & 2 Floating Holidays Paid new parent leave Additional benefits to be detailed in offer What We Live By We’re guided by our five core values: Our Values: Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future. Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments. Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale. Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve. One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together. We Value Diversity, Equity, Inclusion and Belonging We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

The Care Team Assistant provides clinical and clerical support to ensure quality and compassionate care in a virtual environment. Responsibilities include managing communications with caregivers and community partners, maintaining patient lists, and supporting outreach efforts. | Candidates should have a high school education or equivalent, along with a Medical Assistant Certification or at least 2 years of clinical experience. Spanish fluency and experience with Excel are preferred. | Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity. What You’ll Do The Care Team Assistant provides both clinical and clerical support and ensures the provision of quality and compassionate evidence-based care in a virtual Value-Based Care environment. In this position, you will: Accept incoming phone calls and return calls from care givers and community partners inquiring to see if patients are eligible for our program or have questions about Imagine Pediatrics Pull daily list for TOCs and work closely with the Outreach RNs Create TOC hospital specific list to send daily to hospital partners Place calls and create template-based letters, as directed by Outreach and Network leadership Review schedule on a weekly basis to ensure that all patient lists and PCP reports are pulled for Network team Input new endorsement or PCP specific instructions into Care Hub Set up PCP meetings by working closely with clinical teams to build off existing relationships with community providers Ability to explain the Imagine program and enroll caregivers/child if needed Perform other duties as assigned What You Bring & How You Qualify First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve. In this role you will need: High-school level education or equivalency Medical Assistant Certification or equivalent, or at least 2 years clinical experience in an outpatient setting Spanish fluency preferred Excel experience Eastern timezone preferred What We Offer (Benefits + Perks) The hourly rate for this position ranges from $21 - 24 per hour in addition to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. We provide these additional benefits and perks: Competitive medical, dental, and vision insurance Healthcare and Dependent Care FSA; Company-funded HSA 401(k) with 4% match, vested 100% from day one Employer-paid short and long-term disability Life insurance at 1x annual salary 20 days PTO + 10 Company Holidays & 2 Floating Holidays Paid new parent leave Additional benefits to be detailed in offer What We Live By We’re guided by our five core values: Our Values: Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future. Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments. Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale. Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve. One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together. We Value Diversity, Equity, Inclusion and Belonging We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Support senior product and project managers by responding to data requests, analyzing healthcare data, defining data product requirements, and ensuring successful data delivery. | Bachelor’s degree, foundational SQL skills, proficiency in Excel, strong analytics and problem-solving skills, interest in healthcare data and product management. | Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity. What You’ll Do As an Associate Data Product Manager you will support senior product and project managers, analysts, and data engineers by responding to requests for data and features, analyzing healthcare information and delivery datasets to create business intelligence, helping to define features, and generally supporting the work of data-informed decision-making. You will: • Be a frontline responder to data analysis requests that support the success of our healthcare delivery and business support teams. • Partner with senior product and project managers to define data product requirements and technical specifications, prioritize work efforts, and drive product enhancements. • Blend and analyze operational business and healthcare data to identify trends, answer questions, and define areas for improvement. • Collaborate with cross-functional teams to gather requirements and ensure successful data and product delivery. • Contribute to data quality assurance initiatives and activities. • Perform other duties as assigned. What You Bring & How You Qualify First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. • Bachelor’s degree with a demonstrated interest in healthcare delivery, data technology, and appreciation for our mission. • Foundational SQL skills; ability to understand and query on relational databases. • Proficiency in Excel with some knowledge of data visualization. • Interest in product management, data, and healthcare technology. • Strong analytics and problem-solving skills; excellent attention to detail. • Ability to work independently and as part of a services-oriented team. • Familiarity with healthcare data sources and/or analytics experience is a strong plus. What We Offer (Benefits + Perks) The role offers a base salary range of $75,000 - $100,000 in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. We provide these additional benefits and perks: • Competitive medical, dental, and vision insurance • Healthcare and Dependent Care FSA; Company-funded HSA • 401(k) with 4% match, vested 100% from day one • Employer-paid short and long-term disability • Life insurance at 1x annual salary • 20 days PTO + 10 Company Holidays & 2 Floating Holidays • Paid new parent leave • Additional benefits to be detailed in offer What We Live By We’re guided by our five core values: Our Values: • Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future. • Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments. • Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale. • Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve. • One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together. We Value Diversity, Equity, Inclusion and Belonging We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

The Care Team Assistant provides clerical support and ensures quality, compassionate care in a Value-Based Care environment. Responsibilities include managing patient communications, coordinating care transitions, and assisting with data tracking and reporting. | Candidates should have a high school education and at least 2 years of clinical experience in behavioral health settings. Medical Assistant Certification and Spanish fluency are preferred. | Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity. What You’ll Do The Care Team Assistant provides clerical support and ensures the provision of quality and compassionate evidence-based care in a Value-Based Care environment. In this position, you will: Accept incoming phone calls and return calls from patients involving clinical inquiries for responsible providers, perform protocol-based triage as appropriate, and route phone calls in the form of a phone note document in the EHRS to the provider for review and instructions Place calls and create template-based letters, as directed by the provider, regarding all lab results for delivery to the patient in a timely manner Review schedule on a daily basis to ensure that all pre-visit preparations have been completed prior to the patient's visit, ensuring lab and imaging results, consultation reports, care transition details, or major changes in health status are available in the patient’s medical record; when these documents are not present in the record, it will be the Care Team Assistant’s responsibility to call the patient, consultants, imaging centers, and/or hospitals to arrange for timely delivery of said information Call patients deemed to be at risk for a “no-show” prior to their appointment as well as new patients establishing care for their onboarding visit to remind them of both the patient’s and Imagines’ responsibilities; contact "no-show" patients and inquire as to their status and need for rescheduling, including assessment of barriers to care and initiation of appropriate social service referrals Monitor and respond to questions and escalations in CareHub and other internal platforms Review TOC lists and assist with determining discharge dates Contact patients to schedule follow-up appointments Monitor and respond to questions and escalations in Teams chats Assist care team in regular completion of reports that will allow it to manage and assess the health needs of the patient population; assist care team in recognizing patients who are members of a "vulnerable population" and provide appropriate social service or community-based referrals. Assist care team and coordinators with data tracking and caseload tracking Collaborate with colleagues and care team members virtually Perform other duties as assigned What You Bring & How You Qualify First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. In this role you will need: High-school level education or equivalency At least 2 years of clinical experience in a behavioral health inpatient, outpatient, ambulatory clinic, or virtual setting assisting with record management and requests. Preferred working knowledge of the hospital setting and discharge planning process Medical Assistant Certification preferred Spanish fluency preferred Demonstrated competency with an EHRS systems This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. What We Offer (Benefits + Perks) The target hourly rate for this position starts at $21-24 per hour in addition to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. We provide these additional benefits and perks: Full medical, dental, and vision insurance Healthcare and Dependent Care FSA 401(k) with 4% match, vested 100% from day one 20 days PTO + 10 Company Holidays & 2 Floating Holidays Paid parental leave Additional benefits to be detailed in offer What We Live By We’re guided by our five core values: Our Values: Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future. Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments. Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale. Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve. One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together. We Value Diversity, Equity, Inclusion and Belonging We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.