IM Global LLC

Coordinate customs clearance, shipment tracking, and communication between vendors, warehouses, and customer service teams. | Bachelor's degree, 1-2 years related experience, Mandarin language proficiency, strong communication and analytical skills. | Entry-level Logistics Coordinator (Bilingual in Mandarin) ( {{city}}) job at IM Global LLC. Dallas, TX. IM Global LLC is an equal opportunity employer and offers visa sponsorship for the right candidate. Responsibilities Overview: • Assist with the communication between the customer services team and our US vendor. • Responsible for ensuring the completeness of customs clearance information and documents. Ensure the communication between our service providers and airlines is completed in a timely manner. • Real-time monitoring and tracking of shipment's customs clearance information and status, investigate, resolve and communicate operational or entry issues. • Coordinate and follow-up with our warehouse and 3rd party warehouses for the customer's needs. Such as: order fulfillment, forwarding, dropship, transshipment, and demolition etc. • Monitor and coordinate import customs clearance and transportation. • Coordinate with our customer service team to follow up with our last mile solution providers regarding lost packages, undeliverable packages and refund requests. Qualifications: • Bachelors degree from four-year college or university and 1-2 years related experience and/or training • Excellent analytical and problem-solving skills • Excellent written and verbal communication skills • Proficient with Microsoft Office Suite or similar software • Mandarin Speaking Job Type: Full-time Expected hours: 10am-6pm Schedule: • Weekends as needed Language: • Mandarin (Required) Work Location: In person

Assist with communication between customer service and vendors, ensure customs clearance documentation, monitor shipments, coordinate warehouse and transportation activities, and handle last-mile delivery issues. | Bachelor’s degree with 1-2 years related experience or training, strong analytical and communication skills, and proficiency with Microsoft Office. | Entry-Level Logistics Coordinator job at IM GLOBAL LLC. Grapevine, TX. Job Description Job Description Responsibilities Overview: • Assist with the communication between the customer services team and our US vendor. • Responsible for ensuring the completeness of customs clearance information and documents. Ensure the communication between our service providers and airlines is completed in a timely manner. • Real-time monitoring and tracking of shipment's customs clearance information and status, investigate, resolve, and communicate operational or entry issues. • Coordinate and follow up with our warehouse and 3rd party warehouses for the customer's needs, such as order fulfillment, forwarding, drop ship, transshipment, demolition, and etc. • Monitor and coordinate import customs clearance and transportation. • Coordinate with our customer service team to follow up with our last-mile solution providers regarding lost packages, undeliverable packages, and refund requests. Qualifications: • Bachelor’s degree from 4-year college or university and 1-2 years related experience and/or training • Excellent analytical and problem-solving skills • Excellent written and verbal communication skills • Proficient with Microsoft Office Suite or similar software