iCapital

Oversee product release planning, communication, and governance to ensure successful launches and client satisfaction. | Extensive experience in product operations, release management, and cross-functional leadership in SaaS or fintech environments, with proficiency in project management tools and strong stakeholder communication skills. | About the Role ICapital is looking to hire a Product Delivery Vice President to be responsible for shaping and executing iCapital’s delivery governance and launch readiness strategy. This role ensures that every product release, large or small, is communicated clearly, delivered predictably, and fully supported across client‑facing and internal teams. The Vice President will partner closely with the Product, Engineering, Implementation, Support, Data & Analytics, Marketing, and Relationship Management teams to drive consistency, reduce delivery risk, and improve client experience across the platform. Responsibilities Own the full release communications program, including release notes, relationship management and client updates, and internal firmwide messaging. Ensure all communications are accurate, timely, and aligned to product scope and client impact. Partner with the Marketing, Compliance, and Product teams to deliver clear, consistent messaging across all audiences. Maintain a forward‑looking launch calendar and drive alignment on timing, scope, and cross‑functional readiness. Define and enforce launch readiness standards, including stage gates and completion of enablement materials. Ensure Support, Relationship Manager, Implementation, and Client Experience teams are trained and prepared ahead of launch. Oversee post‑launch checks, early adoption monitoring, and structured follow‑up workflows. Drive intake‑to‑delivery governance, ensuring rollout plans, definitions of done, analytics tagging, and enablement needs are met. Embed delivery governance early in quarterly planning to identify downstream needs at inception. Partner with Program Managers to manage risks, dependencies, cross‑team impacts, and ongoing delivery readiness. Lead readiness reviews, risks and issues discussions, go or no‑go forums, and post‑launch retrospectives. Partner with the Support and Data and Analytics teams to ensure training, KPI scorecards, and actionable insights post‑launch. Qualifications 10+ years in product operations, program and release management, or enterprise product delivery leadership Strong track record leading cross‑functional launches in SaaS, fintech, or similarly complex environments Deep experience with delivery governance, stage‑gates, enablement, and communication frameworks Excellent communication, facilitation, and influence skills with senior stakeholders Able to work independently with minimal guidance Proficiency with Jira, Confluence, Monday.com, SharePoint Familiar with analytics dashboards is a plus Benefits The base salary range for this role is $150,000 to $190,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Oversee product release communication, readiness, and governance to ensure predictable and supported launches. | Extensive experience in product operations, program management, and cross-functional launch leadership in complex environments, with strong communication skills. | About the position About the Role ICapital is looking to hire a Product Delivery Vice President to be responsible for shaping and executing iCapital’s delivery governance and launch readiness strategy. This role ensures that every product release, large or small, is communicated clearly, delivered predictably, and fully supported across client‑facing and internal teams. The Vice President will partner closely with the Product, Engineering, Implementation, Support, Data & Analytics, Marketing, and Relationship Management teams to drive consistency, reduce delivery risk, and improve client experience across the platform. Responsibilities • Own the full release communications program, including release notes, relationship management and client updates, and internal firmwide messaging. • Ensure all communications are accurate, timely, and aligned to product scope and client impact. • Partner with the Marketing, Compliance, and Product teams to deliver clear, consistent messaging across all audiences. • Maintain a forward‑looking launch calendar and drive alignment on timing, scope, and cross‑functional readiness. • Define and enforce launch readiness standards, including stage gates and completion of enablement materials. • Ensure Support, Relationship Manager, Implementation, and Client Experience teams are trained and prepared ahead of launch. • Oversee post‑launch checks, early adoption monitoring, and structured follow‑up workflows. • Drive intake‑to‑delivery governance, ensuring rollout plans, definitions of done, analytics tagging, and enablement needs are met. • Embed delivery governance early in quarterly planning to identify downstream needs at inception. • Partner with Program Managers to manage risks, dependencies, cross‑team impacts, and ongoing delivery readiness. • Lead readiness reviews, risks and issues discussions, go or no‑go forums, and post‑launch retrospectives. • Partner with the Support and Data and Analytics teams to ensure training, KPI scorecards, and actionable insights post‑launch. Requirements • 10+ years in product operations, program and release management, or enterprise product delivery leadership • Strong track record leading cross‑functional launches in SaaS, fintech, or similarly complex environments • Deep experience with delivery governance, stage‑gates, enablement, and communication frameworks • Excellent communication, facilitation, and influence skills with senior stakeholders • Able to work independently with minimal guidance • Proficiency with Jira, Confluence, Monday.com, SharePoint Nice-to-haves • Familiar with analytics dashboards is a plus Benefits • The base salary range for this role is \$150,000 to \$190,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. • Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). • We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

Provide end-user support, troubleshoot issues, and assist in deploying and testing systems. | 3+ years of end-user support, experience with Microsoft cloud technologies, desktop tech, and familiarity with VDI environments. | About the Role iCapital is seeking a Service Desk Engineer to join the Corporate Technology department. This role is hands-on and requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. The ideal candidate has excellent problem-solving skills, is familiar with remote trouble shooting techniques, and is able to give clear technical instructions. Responsibilities Provide end-user assistance, issue resolution, installation, troubleshooting and restore services in support of applications, computer systems, peripherals, and devices. Perform user access provisioning and deprovisioning. Assist in testing and deploying new systems, platforms, and applications. Prepare hardware and software for new employees. Perform root cause and impact analysis to investigate corporate application issues and make recommendations for potential solutions. Document incidents and tasks in Corporate Ticket Management system. Participate in after-hours during on call schedule. Qualifications 3+ years of recent end-user technical support experience 3+ years of experience of Microsoft cloud-related technologies (O365, OneDrive, Exchange) 3+ years of experience in desktop technologies (Windows, MS Office) Familiar and experience with VDI environments Experience with PowerShell, Mac OSX, and/or A/V systems is a plus Experience with Freshworks and ServiceNow is a plus Excellent written and verbal communication skills Strong time management and the ability to prioritize tasks Able to thrive in a fast-paced environment and work effectively under pressure Benefits The base salary range for this role is $85,000 to $110,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Lead a team of alternative investment sales professionals to acquire and expand client relationships across the Midwest market. | 15+ years in alternative investment client-facing roles, Series 7 and 63 licenses (or ability to obtain), and CAIA certification within 2-3 years. | About the Role iCapital is seeking a Regional Senior Vice President or Managing Director level sales leader for the Midwest market. This team is responsible for covering Iowa, Illinois, Indiana, Kentucky, Michigan, Minnesota, Missouri, Ohio and Wisconsin. This role will be part of iCapital’s Alternatives Distribution team and will report to our Head of AI Distribution. Our Alternatives Distribution team is responsible for alternative investment product sales and financial advisor education across registered investment advisors, regional and independent broker dealers and bank trust clientele. Responsibilities • Oversee and lead a team of three Alternative Investment sales professionals. • Evolve the client coverage model in partnership with the existing team (e.g. segmentation, sales rotation, asset manager partnerships). • Leverage a consultative sales process to acquire new relationships, expand existing client relationships, and service platform assets under management. • Develop sales proficiency with our 60+ offering menu of private credit, private equity, real estate, and hedge funds. • Lead new manager launch process in market for the Midwest. • Travel in market as required to meet with advisors, clients, and centers of influence in support of sales effort. Qualifications • 15+ years of experience working within the alternative investment industry in a client facing capacity (e.g. external wholesaler, capital raising specialist, client portfolio manager, product specialist) • Demonstrated ability to work in a fast-paced entrepreneurial environment and follow a rigorous sales process • Able to sell and provide support for a diverse platform of hedge fund, private equity, private credit, and real estate offerings • Series 7 and 63 licenses are required or must obtain within 60 days of start date • Obtain CAIA within 2-3 years of hire Benefits The base salary range for this role is $200,000 to $250,000.  iCapital offers a compensation package which includes salary and equity for all full-time employees. This role will have a commission based bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). Employees in this role will work fully remote. Every department has different needs, and some positions will be designated in-office jobs, based on their function. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.