Huntress

Provide post-sales technical support and customer advocacy to ensure satisfaction and account growth. | Over six years in Technical Account Management or similar with endpoint/network security experience and strong communication skills. | Reports to: Manager, Technical Account Management Location: Remote US Compensation Range: $200,000 to $215,000 on target earnings (80/20 split) plus equity What We Do: Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting. What You’ll Do: The Huntress team is looking for a highly motivated and collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly. Technical Account Managers at Huntress constitute the primary technical liaison post-sales. The TAM is responsible for ensuring customer satisfaction by providing high-quality post-sales technical support with a consultative approach. Their goal is to help our customers and partners maximize the value from the Huntress Platform, troubleshoot product break-fix issues, and improve the partner/customer experience by coordinating with internal Huntress teams to deliver solutions that drive long-term, healthy partner/customer relationships. Responsibilities: Elevated Tech Support: Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support. Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate as needed Customer Success: Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically-lead QBRs Technical Sales Enablement: Participate at events to lead training sessions on product usage and best practices Partner/Customer Technical Advocacy: Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements Training/Onboarding: Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value. Develops an understanding of customers’ business needs and educates them on how they can improve their security posture with Huntress Account Growth: Identifies up-sell and cross-sell growth opportunities during technical account reviews Product Research: Participate in surveys/research on new capabilities and product offerings to document and assist our product and engineering teams in building products that fit the needs of our partners/customers Community Technical Resource: Work with the Huntress Community Team on projects such as roadshows and peer groups Strong self-starter with the ability to work independently Spot opportunities for improvement in a fast-moving environment Comfortable traveling 25% of the time and meeting face-to-face with customers Comfortable presenting in front of groups What You Bring To The Team: 6+ years of experience working in Technical Account Management, pre-sales, or similar work Experience in an endpoint or network security space – i.e., AV, EDR, incident response, forensics, SIEM, firewall, HIPS/IDS, etc. Understanding of bad actor tradecraft with the ability to educate others on methods and mitigation Strong understanding of network design, hardening techniques, and troubleshooting Experience working in or with MSPs and/or VARs Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives Effective time management and organizational skills Preferred Experience: Experience with malware, threat intelligence, and/or sandbox analysis Experience with programming or scripting languages such as PowerShell, Python, and Bash Experience with cloud platforms such as AWS, Azure, GCP, etc. Familiarity with MSP tools such as RMMs and PSAs Familiarity with working with SIEM tools like Elastic, Splunk, etc. What We Offer: 100% remote work environment - since our founding in 2015 Generous paid time off policy, including vacation, sick time, and paid holidays 12 weeks of paid parental leave Highly competitive and comprehensive medical, dental, and vision benefits plans 401(k) with a 5% contribution regardless of employee contribution Life and Disability insurance plans Stock options for all full-time employees One-time $500 reimbursement for building/upgrading home office Annual allowance for education and professional development assistance $75 USD/month digital reimbursement Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights. #BI-Remote

Provide customer support and troubleshoot issues while collaborating with internal teams to ensure partner satisfaction. | Entry-level role requiring excellent communication, customer service skills, and a passion for cybersecurity with willingness to learn. | Reports to: SOC Support Manager Location: Remote US Compensation Range: $50,000 to $65,000 base plus bonus and equity; This role may be eligible for on-call/call-in pay in addition to base pay What We Do: Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting. What You’ll Do: This is an entry-level role in which you will act as an intermediary between our partners/customers and our Security Operations Center (SOC) team. To facilitate effective service delivery and ensure partner satisfaction, this role requires excellent customer service and communication skills, as well as a solid understanding of cybersecurity. Responsibilities: • Provide exceptional customer support via phone, email, and chat for Huntress incident reports, escalations, and SIEM-related questions. • Ensure partner understanding by breaking down complex SOC concepts, log data, and product behavior into digestible, actionable guidance. • Lead calls with partners for high-severity or complex incidents, facilitating clear communication, documenting decisions, and aligning on next steps. • Collaborate effectively with Product Support, Security Operations Center, and other internal teams to clarify detection coverage, data gaps, and product behavior, then relay updates back to partners. • Troubleshoot product issues and provide support for other product-related requests as needed • Advocate for partner needs and provide feedback to the relevant internal teams. • Address partner security concerns with timely and informative responses. • Contribute to the development of knowledge base articles, macros, and internal runbooks based on real ticket patterns to improve consistency and efficiency across the team. What You Bring To The Team: • Must be able to work Tuesday through Saturday • Demonstrated passion for cybersecurity, especially around identity compromise, phishing, incident response, and endpoint security, with a commitment to continuous learning. • Exceptional written and verbal communication skills • Ability to remain calm, empathetic, and solution-focused when supporting partners through active security incidents or when expectations and emotions are high. • Interest in developing incident management / incident commander skills, including owning the flow of information, setting clear priorities, and driving incidents to resolution. • Comfortable facilitating group discussions during high-pressure situations and capturing timelines, decisions, and action items in a structured way. • Strong ability to prioritize and manage a dynamic ticket queue, balancing urgent incident work with follow-ups and longer-running investigations. • Enthusiasm for working collaboratively across teams and keeping both internal stakeholders and partners informed as issues move through investigation and engineering. • Embraces change and excels in evolving environments, especially as products, detections, and internal processes iterate based on real-world cases. • Not afraid to ask questions, challenge assumptions, and dig into product behavior when something in a ticket doesn’t look quite right. • Strong self-awareness and the ability to work independently in a remote setting while knowing when to escalate or seek help. Would be a Plus: • MSP or Help Desk experience supporting multiple customers and managing tickets in tools like Zendesk or PSA platforms. • Microsoft 365/Entra experience, particularly around identity, mailbox behavior (e.g., inbox rules), and phishing scenarios. • Basic understanding of SIEM concepts and log analysis (event codes, search queries, correlation across data sources). • Basic understanding of networking concepts related to VPNs, IP addresses, and geo/usage anomalies. What We Offer: • 100% remote work environment - since our founding in 2015 • Generous paid time off policy, including vacation, sick time, and paid holidays • 12 weeks of paid parental leave • Highly competitive and comprehensive medical, dental, and vision benefits plans • 401(k) with a 5% contribution regardless of employee contribution • Life and Disability insurance plans • Stock options for all full-time employees • One-time $500 reimbursement for building/upgrading home office • Annual allowance for education and professional development assistance • $75 USD/month digital reimbursement • Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights. #BI-Remote

Develop and execute a strategic roadmap for a new Endpoint Security Posture Management product, collaborating with cross-functional teams and stakeholders. | 6+ years in cybersecurity product management, experience with B2B cybersecurity products, and knowledge of endpoint security and application control. | Reports To: Director of Product Management Location: Remote US Compensation Range: $230,000 to $250,000 base, plus bonus and equity What We Do: Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting. What You'll Do: Join our team as a Staff Product Manager, where you'll have the exciting task of crafting a novel Endpoint Security Posture Management product, beginning with Application Control. This position goes beyond the typical—it's your chance to develop a new offering from the ground up within an esteemed security organization. You'll collaborate directly with the company founders and product leadership, playing a pivotal role in shaping the trajectory of our product and leaving a lasting mark on the company's innovation path. Responsibilities: • Responsible for crafting a visionary product roadmap for a new Endpoint Security Posture Management product, initially focusing on Application Control features, and bringing it to market. • Own the strategy and roadmap of the product. You will collaborate closely with company founders, engineering teams, and design teams to execute on the strategy from conception through launch and beyond. • Be the intermediary between our Product/Engineering organization and the rest of the business for the product. You will communicate highly technical concepts into easily understood stories for non-technical audiences. You will also identify and translate non-technical business and customer problems into actionable items to execute. • Collect customer feedback using surveys, interviews, and direct conversations. Assess the feedback to identify patterns and areas for product improvement. Turn customer needs into applicable requirements for new product features. • Lead and drive momentum in cross-functional team meetings to ensure projects stay on track. Foster a collaborative environment and remove obstacles that impede team progress. • Collaborate closely with our Endpoint Detection and Response (EDR), Identity Threat Detection and Response (ITDR), Security Information and Event Management (SIEM), and Platform product teams to identify cross-product opportunities. What You Bring to the Team: • 6+ years in product management within the cybersecurity industry • 3+ years in developing or managing B2B cybersecurity products with an emphasis on application control and/or secure configuration management • Proven ability to lead cross-functional teams to bring new products to market • Track record of developing and executing on innovative roadmaps and product strategies • In-depth knowledge of endpoint security, application control, and/or secure configuration management • Experience using or building Application Control products • Prior experience or skills in System Administration • Demonstrated ability to influence product direction through stakeholder engagement • Strong written and verbal communication skills with an ability to break down complex concepts into understandable messaging in a variety of formats (e.g., one-pagers, presentations, demonstration videos, etc.) • Strong emotional intelligence and collaboration skills. What We Offer: • 100% remote work environment - since our founding in 2015 • Generous paid time off policy, including vacation, sick time, and paid holidays • 12 weeks of paid parental leave • Highly competitive and comprehensive medical, dental, and vision benefits plans • 401(k) with a 5% contribution regardless of employee contribution • Life and Disability insurance plans • Stock options for all full-time employees • One-time $500 reimbursement for building/upgrading home office • Annual allowance for education and professional development assistance • $75 USD/month digital reimbursement • Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights. #BI-Remote

Lead or support tactical incident response engagements, perform malware analysis, OSINT, and contribute to community projects. | 3-5 years in SOC, MDR, Threat Hunting, or Incident Response, experience with forensic tools, scripting, and cloud security, along with strong understanding of threat landscape and offensive security tradecraft. | Reports to: Senior Manager, Tactical Response Location: Remote US Compensation Range: $145,000 to $165,000 base plus bonus and equity What We Do: Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting. What You’ll Do: The Huntress Tactical Response team has the unique honor of waking up every morning knowing we will be kicking out threat actors. This team sits alongside our 24x7 Security Operations Center team. It is a skilled team of individuals who review lower-confidence signals and manage tactical incident response scenarios to assist customers in exiting critical intrusions. In the Response side of the role, you will have the opportunity to flex your incident response and forensics skills. When customers are experiencing the worst incidents of their lives, this team will step in to answer questions core to understanding the cause of an attack, the high-level activities of the attacker once in the environment, and provide remediation actions and recommendations that will help reduce or eliminate this threat from occurring again in their environment. In between cases, you will get to research new attacker tradecraft, test new theories, and query data at scale for millions of endpoints. If you have a skillset in Incident Response, Threat Hunting, and/or Detection Engineering, and would thrive in the environment and energy of a SOC, this is the role for you! Responsibilities: • Lead or support tactical incident response engagements for customers who already utilize Huntress MDR. Perform live analysis on systems to determine the root cause of an intrusion, and craft reports that summarize the intrusion, with the next steps to be taken • Research, develop, and test new tooling in the form of automations, scripts, and tools for analysis • Perform intermediate malware analysis as part of response efforts • Perform OSINT as part of response efforts • Contribute to content creation efforts such as blogs, videos, podcasts, and webinars • Contribute to community-driven projects and frameworks, such as MITRE ATT&CK, HijackLibs, and the LOLBAS Project. • Speak with customers to explain or summarize findings from investigations What You Bring To The Team: • 3-5 years working in one or more of the following: SOC, MDR, Threat Hunting, or Incident Response roles • Experience leading or participating in Incident Response engagements for external customers • Experience with tools such as osquery, Velociraptor, or leveraging EDRs to perform forensic artifact analysis on systems • Confident command of forensic tools - such as Ericzimmerman’s EZ tools, RegRipper, Hayabusa, or Chainsaw - and forensic artifacts - such as prefetch, jumplists, shellbags, and more • Deep understanding of offensive security tradecraft, particularly persistence, lateral movement, credential theft, and remote access. • Confidently able to track threat actors across an organization and timeline the activity • Strong familiarity with one or more detection languages such as Sigma, Suricata, Snort, or Yara • Familiarity with OSINT sources and how they can help answer questions relating to threat actor activity and infrastructure • Strong familiarity with various query languages such as KQL, EQL, ES|QL, Splunk SPL • Intermediate malware analysis skills • Intermediate knowledge of Windows internals • Intermediate knowledge of Linux and macOS internals is a bonus • Strong understanding of the current threat landscape, initial access brokers, and ransomware actors • Passionate and involved with the community through blogs, social media, conferences, etc. • Experience with scripting (such as PowerShell, Python, Bash, PHP, JavaScript, or Ruby) • Demonstrable experience providing written and/or verbal customer-facing deliverables • Experience with detection and response in cloud environments such as Microsoft M365/Azure • Comfortable using Git to contribute to internal projects What We Offer: • 100% remote work environment - since our founding in 2015 • Generous paid time off policy, including vacation, sick time, and paid holidays • 12 weeks of paid parental leave • Highly competitive and comprehensive medical, dental, and vision benefits plans • 401(k) with a 5% contribution regardless of employee contribution • Life and Disability insurance plans • Stock options for all full-time employees • One-time $500 reimbursement for building/upgrading home office • Annual allowance for education and professional development assistance • $75 USD/month digital reimbursement • Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights. #BI-Remote

Provide customer support for cybersecurity incidents, facilitate communication during high-severity events, and collaborate with internal teams to resolve issues. | Experience in cybersecurity support, strong communication skills, ability to manage multiple tickets, and a passion for cybersecurity. | Reports to: SOC Support Manager Location: Remote US Compensation Range: $50,000 to $65,000 base plus bonus and equity; This role may be eligible for on-call/call-in pay in addition to base pay What We Do: Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting. What You’ll Do: This is an entry-level role in which you will act as an intermediary between our partners/customers and our Security Operations Center (SOC) team. To facilitate effective service delivery and ensure partner satisfaction, this role requires excellent customer service and communication skills, as well as a solid understanding of cybersecurity. Responsibilities: Provide exceptional customer support via phone, email, and chat for Huntress incident reports, escalations, and SIEM-related questions. Ensure partner understanding by breaking down complex SOC concepts, log data, and product behavior into digestible, actionable guidance. Lead calls with partners for high-severity or complex incidents, facilitating clear communication, documenting decisions, and aligning on next steps. Collaborate effectively with Product Support, Security Operations Center, and other internal teams to clarify detection coverage, data gaps, and product behavior, then relay updates back to partners. Troubleshoot product issues and provide support for other product-related requests as needed Advocate for partner needs and provide feedback to the relevant internal teams. Address partner security concerns with timely and informative responses. Contribute to the development of knowledge base articles, macros, and internal runbooks based on real ticket patterns to improve consistency and efficiency across the team. What You Bring To The Team: Must be able to work Tuesday through Saturday Demonstrated passion for cybersecurity, especially around identity compromise, phishing, incident response, and endpoint security, with a commitment to continuous learning. Exceptional written and verbal communication skills Ability to remain calm, empathetic, and solution-focused when supporting partners through active security incidents or when expectations and emotions are high. Interest in developing incident management / incident commander skills, including owning the flow of information, setting clear priorities, and driving incidents to resolution. Comfortable facilitating group discussions during high-pressure situations and capturing timelines, decisions, and action items in a structured way. Strong ability to prioritize and manage a dynamic ticket queue, balancing urgent incident work with follow-ups and longer-running investigations. Enthusiasm for working collaboratively across teams and keeping both internal stakeholders and partners informed as issues move through investigation and engineering. Embraces change and excels in evolving environments, especially as products, detections, and internal processes iterate based on real-world cases. Not afraid to ask questions, challenge assumptions, and dig into product behavior when something in a ticket doesn’t look quite right. Strong self-awareness and the ability to work independently in a remote setting while knowing when to escalate or seek help. Would be a Plus: MSP or Help Desk experience supporting multiple customers and managing tickets in tools like Zendesk or PSA platforms. Microsoft 365/Entra experience, particularly around identity, mailbox behavior (e.g., inbox rules), and phishing scenarios. Basic understanding of SIEM concepts and log analysis (event codes, search queries, correlation across data sources). Basic understanding of networking concepts related to VPNs, IP addresses, and geo/usage anomalies. What We Offer: 100% remote work environment - since our founding in 2015 Generous paid time off policy, including vacation, sick time, and paid holidays 12 weeks of paid parental leave Highly competitive and comprehensive medical, dental, and vision benefits plans 401(k) with a 5% contribution regardless of employee contribution Life and Disability insurance plans Stock options for all full-time employees One-time $500 reimbursement for building/upgrading home office Annual allowance for education and professional development assistance $75 USD/month digital reimbursement Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights. #BI-Remote

Develop and manage phishing and social engineering training content, analyze phishing trends, and translate cybersecurity research into effective learning scenarios. | Experience with phishing attack analysis, social engineering, HTML/CSS proficiency, cybersecurity training content creation, and familiarity with security incident response and managed service provider tools. | Reports to: Director, Product Research Location: Remote US Compensation Range: $160,000 to $180,000 base plus bonus and equity What We Do: Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses-not just the 1%-with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 3M+ endpoints and 1M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting. What You'll Do: Do you like getting into the weeds on all things technical, psychological, and educational, and have a desire to know how things work? Then this is the position for you. We are looking for that jack of all trades who brings broad experience to each challenge presented. The Huntress Product team has the unique honor of waking up every morning knowing we're going to make hackers regret targeting our partners and customers. As a Product Researcher for our Security Awareness Training product, we're looking for someone who wants to pour all of their creativity into building and implementing simple solutions that are disproportionately effective at countering these constantly evolving threats. One should have experience managing, deploying, and securing SMB environments utilizing a wide variety of security software, best practices, and automation tools. Familiarity with product management, incident response, social engineering, psychology, education, and managed service provider tools are additional ways to differentiate yourself. Responsibilities: • Convert global & regionalized phishing & social engineering threats into effective and innovative training content including: templates, scenarios, simulations & landing pages • Own the phishing + social engineering content portfolio, curating, modifying, updating, auditing, and expanding content per Product requirements • Convert & manipulate phishing content deliverables via HTML, CSS, and proprietary platform tools • Accelerate + rapidly expand global and regionalized phishing content library • Perform phishing email + trend analysis for various reporting, including the Huntress Threat Report • Collaborate with the Principal Researcher to deliver unified Security Awareness + Human Risk Management outcomes • Write + develop copy, instructional text, and audio/video scripts • Deconstruct hacker tactics into learning modules and scenarios that increase cybersecurity awareness for nontechnical users • Translate technical cybersecurity research results into social engineering attack learning scenarios that greatly improve security outcomes for nontechnical users • Transform current threat intelligence, proprietary telemetry, and SOC incident data into actionable attack learning scenarios • Proven organizational and project management skills, with a strong focus on detail and a sense of urgency to deliver an exceptional product under tight deadline pressures • Eagerness to engage, report, and be accountable to executive stakeholders • Passion to translate your expertise in nontechnical ways to deliver impactful security outcomes that protect the 99% What You Bring To The Team: • Experience triaging business email compromise, performing initial access root cause analysis, email analysis + identifying email + initial access threats • Experience in analyzing, tracking, and defending against phishing attacks • Experience managing a phishing simulation service, simulating phishing attacks + analyzing & reporting simulation results • Proficiency with HTML, CSS • Social engineering experience, coursework, training, certifications • Human Computer Interaction (HCI) experience, coursework, training, certifications • Insider threat experience, coursework, training, certifications • User Entity Behavior Analytical (UEBA) experience, coursework, training, certifications • Experience creating content and messaging • Experience with eLearning design and development What We Offer: • 100% remote work environment - since our founding in 2015 • Generous paid time off policy, including vacation, sick time, and paid holidays • 12 weeks of paid parental leave • Highly competitive and comprehensive medical, dental, and vision benefits plans • 401(k) with a 5% contribution regardless of employee contribution • Life and Disability insurance plans • Stock options for all full-time employees • One-time $500 reimbursement for building/upgrading home office • Annual allowance for education and professional development assistance • $75 USD/month digital reimbursement • Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. If you have questions about your personal data privacy at Huntress, please visit our privacy page. #BI-Remote

Develop, manage, and expand phishing and social engineering training content to improve cybersecurity awareness and outcomes for nontechnical users. | Experience with phishing attack analysis, social engineering, HTML/CSS proficiency, security awareness content creation, and familiarity with cybersecurity concepts and managed service provider tools. | Reports to: Director, Product Research Location: Remote US Compensation Range: $160,000 to $180,000 base plus bonus and equity What We Do: Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 3M+ endpoints and 1M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting. What You’ll Do: Do you like getting into the weeds on all things technical, psychological, and educational, and have a desire to know how things work? Then this is the position for you. We are looking for that jack of all trades who brings broad experience to each challenge presented. The Huntress Product team has the unique honor of waking up every morning knowing we’re going to make hackers regret targeting our partners and customers. As a Product Researcher for our Security Awareness Training product, we’re looking for someone who wants to pour all of their creativity into building and implementing simple solutions that are disproportionately effective at countering these constantly evolving threats. One should have experience managing, deploying, and securing SMB environments utilizing a wide variety of security software, best practices, and automation tools. Familiarity with product management, incident response, social engineering, psychology, education, and managed service provider tools are additional ways to differentiate yourself. Responsibilities: Convert global & regionalized phishing & social engineering threats into effective and innovative training content including: templates, scenarios, simulations & landing pages Own the phishing + social engineering content portfolio, curating, modifying, updating, auditing, and expanding content per Product requirements Convert & manipulate phishing content deliverables via HTML, CSS, and proprietary platform tools Accelerate + rapidly expand global and regionalized phishing content library Perform phishing email + trend analysis for various reporting, including the Huntress Threat Report Collaborate with the Principal Researcher to deliver unified Security Awareness + Human Risk Management outcomes Write + develop copy, instructional text, and audio/video scripts Deconstruct hacker tactics into learning modules and scenarios that increase cybersecurity awareness for nontechnical users Translate technical cybersecurity research results into social engineering attack learning scenarios that greatly improve security outcomes for nontechnical users Transform current threat intelligence, proprietary telemetry, and SOC incident data into actionable attack learning scenarios Proven organizational and project management skills, with a strong focus on detail and a sense of urgency to deliver an exceptional product under tight deadline pressures Eagerness to engage, report, and be accountable to executive stakeholders Passion to translate your expertise in nontechnical ways to deliver impactful security outcomes that protect the 99% What You Bring To The Team: Experience triaging business email compromise, performing initial access root cause analysis, email analysis + identifying email + initial access threats Experience in analyzing, tracking, and defending against phishing attacks Experience managing a phishing simulation service, simulating phishing attacks + analyzing & reporting simulation results Proficiency with HTML, CSS Social engineering experience, coursework, training, certifications Human Computer Interaction (HCI) experience, coursework, training, certifications Insider threat experience, coursework, training, certifications User Entity Behavior Analytical (UEBA) experience, coursework, training, certifications Experience creating content and messaging Experience with eLearning design and development What We Offer: 100% remote work environment - since our founding in 2015 Generous paid time off policy, including vacation, sick time, and paid holidays 12 weeks of paid parental leave Highly competitive and comprehensive medical, dental, and vision benefits plans 401(k) with a 5% contribution regardless of employee contribution Life and Disability insurance plans Stock options for all full-time employees One-time $500 reimbursement for building/upgrading home office Annual allowance for education and professional development assistance $75 USD/month digital reimbursement Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. If you have questions about your personal data privacy at Huntress, please visit our privacy page. #BI-Remote

Lead the development and delivery of Salesforce.com features, focusing on CPQ, quoting, and commerce workflows. Collaborate with the architecture team to define technical vision and ensure platform stability and uptime. | Candidates should have 5+ years of Salesforce.com development experience and 3+ years with Salesforce CPQ. Expertise in Apex, JavaScript, and Salesforce APIs is essential, along with a proven track record in Agile environments. | Reports to: Senior Director, Revenue Operations Location: Remote US Compensation Range: $170,000-$185,000 base plus bonus and equity What We Do: Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting. What You’ll Do: The Huntress team is looking for an innovative and highly motivated Senior Salesforce Developer to join our Revenue Operations team. Our Salesforce platform is the backbone of Huntress' go-to-market engine, powering quoting, renewals, partner engagement and integrations across various business applications and marketplaces. Your contributions will directly support our mission to build enterprise-grade cybersecurity for everyone. In this role, you’ll partner closely with our Senior Salesforce Technical Architect and Revenue Operations team to design, develop, and release high-impact features on Salesforce.com and our GTM systems. You’ll also help us evolve our CPQ implementation, balancing today’s needs with an eye toward future quoting and commerce solutions as Huntress scales across multiple channels. You’ll work alongside an innovative, collaborative team of problem-solvers who thrive on technical depth, speed to value, and building for scale. Responsibilities: Lead the development and delivery of Salesforce.com features, with particular emphasis on CPQ, quoting, and commerce workflows Build scalable solutions that support both direct sales and channel / distributor / marketplace motions Partner with the architecture team to define technical vision, evaluate trade-offs, and ensure platform stability and uptime Evolve and maintain a best-in-class Salesforce integration layer across Huntress’ ecosystem of tools Define and drive long-term strategic technical goals, including openness to alternatives beyond CPQ where it accelerates the business Collaborate cross-functionally to support strategic initiatives (e.g., multi-product quoting, distributor automation, marketplace transactions) Mentor junior engineers, raising technical standards and fostering a culture of curiosity and excellence Continuously improve code quality, test coverage, and development frameworks Architect and implement integrations between Salesforce and external systems using iPaaS platforms (e.g., MuleSoft, Boomi, Workato, etc) Establish and enforce integration best practices, including reusable components, monitoring, and error-handling strategies Champion scalable software design and the full system lifecycle—including performance, evolution, and risk management What You Bring To The Team: 5+ years of Salesforce.com development experience 3+ years of experience with Salesforce CPQ, with awareness of how CPQ fits within the end-of-sales process. Expertise in Apex, JavaScript, CSS, LWC/Aura/Visualforce, and Flows Experience with Salesforce APIs and integration with external systems. Demonstrated success building solutions that support channel/distributor workflows or marketplace transactions Deep experience with iPaaS platforms and modern integration patterns (APIs, event-driven, batch) Strong understanding of Salesforce APIs (REST, SOAP, Bulk, Streaming) and how to leverage them within iPaaS solutions Proven track record in Agile or Scrum environments Experience reviewing code, problem-solving, and technical troubleshooting Ability to grasp new technologies quickly and adapt to changing requirements Excellent communication skills and ability to work cross-functionally across teams Ability to distill complex technical topics so that they can be shared and understood by a non-technical audience meaningfully A passion for technology and commitment to delivering high-quality solutions Strong interpersonal skills, with the ability to build relationships with stakeholders at all levels Helpful experience, but not required Salesforce.com CPQ Certification, experience with Salesforce Revenue Cloud Salesforce.com Admin Certification Exposure to Azure Marketplace or distributor-based sales motions A passion for building platform capabilities that scale with the business What We Offer: 100% remote work environment - since our founding in 2015 Generous paid time off policy, including vacation, sick time, and paid holidays 12 weeks of paid parental leave Highly competitive and comprehensive medical, dental, and vision benefits plans 401(k) with a 5% contribution regardless of employee contribution Life and Disability insurance plans Stock options for all full-time employees One-time $500 reimbursement for building/upgrading home office Annual allowance for education and professional development assistance $75 USD/month digital reimbursement Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. If you have questions about your personal data privacy at Huntress, please visit our privacy page. #BI-Remote

Provide customer support and act as liaison between partners and the SOC team to address security concerns and troubleshoot product issues. | Entry-level candidate with strong communication skills, passion for cybersecurity, ability to work PST hours, and willingness to learn technical concepts. | Reports to: SOC Support Manager Location: Remote Pacific Time Zone, US Compensation Range: $50,000 to $65,000 base, plus bonus and equity. This role may be eligible for on-call/call-in pay in addition to base pay What We Do: Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting. What You’ll Do: This is an entry-level role in which you will act as an intermediary between our partners/customers and our Security Operations Center (SOC) team. To facilitate effective service delivery and ensure partner satisfaction, this role requires excellent customer service and communication skills, as well as a solid understanding of cybersecurity. Responsibilities: • Provide exceptional customer support via phone, email, and chat. • Address partner security concerns with timely and informative responses. • Ensure partner understanding by breaking down complex SOC concepts and actions into digestible information. • Lead calls with partners, facilitating communication and collaboration with the SOC team. • Troubleshoot product issues and provide support for other product-related requests as needed • Collaborate effectively with internal teams to ensure customer satisfaction. • Advocate for partner needs and provide feedback to the relevant internal teams. • Contribute to the development of knowledge base articles and other support resources. What You Bring To The Team: • Must be located in the Pacific Standard time zone and be able to work Sunday through Thursday • Demonstrated passion for cybersecurity with a commitment to continuous learning and development in the field • Exceptional communication and interpersonal skills • Remain calm and empathetic when supporting partners through security incidents. • Strong ability to prioritize daily tasks • Enthusiasm for working collaboratively and making a meaningful contribution to a successful team. • Embraces change and excels in evolving environments. • Not afraid to ask questions • Strong self-awareness and the ability to work independently Would be a Plus: • MSP or Help Desk Experience • Microsoft 365/Entra Experience • Basic understanding of Networking • Basic understanding of SIEM tooling What We Offer: • 100% remote work environment - since our founding in 2015 • Generous paid time off policy, including vacation, sick time, and paid holidays • 12 weeks of paid parental leave • Highly competitive and comprehensive medical, dental, and vision benefits plans • 401(k) with a 5% contribution regardless of employee contribution • Life and Disability insurance plans • Stock options for all full-time employees • One-time $500 reimbursement for building/upgrading home office • Annual allowance for education and professional development assistance • $75 USD/month digital reimbursement • Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. If you have questions about your personal data privacy at Huntress, please visit our privacy page. #BI-Remote

Provide post-sales technical support, ensure customer satisfaction, advocate for customers internally, conduct training, and identify account growth opportunities. | 4+ years in technical account management or similar, cybersecurity industry experience, excellent communication, and willingness to travel 33%. | Reports to: Manager, Technical Account Management Location: Remote US Compensation range: $155,000 to $170,000 on target earnings (base and commission), plus equity What We Do: Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting. What You’ll Do: The Huntress team is looking for a highly motivated and collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly. TAMs at Huntress constitute the primary technical liaison post-sales. The TAM is responsible for ensuring customer satisfaction through its duties of providing high-quality post-sales technical support with a consultative approach. Their goal is to help our customers and partners maximize the value from the Huntress Platform, troubleshoot product break-fix issues, and improve the partner/customer experience by coordinating with internal Huntress teams to deliver solutions that drive long-term, healthy partner/customer relationships. Responsibilities: Elevated Tech Support: Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support. Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate as needed Customer Success: Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically lead QBRs Technical Sales Enablement: Participate at events to lead training sessions on product usage and best practices Partner/Customer Technical Advocacy: Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements Training/Onboarding: Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value. Develops an understanding of customers’ business needs and educates them on how they can improve their security posture with Huntress Account Growth: Identifies up-sell and cross-sell growth opportunities during technical account reviews Strong self-starter with the ability to work independently Spot opportunities for improvement in a fast-moving environment Comfortable traveling 33% of the time and meeting face-to-face with customers Comfortable presenting in front of groups What You Bring To The Team: 4+ years of experience working in Technical Account Management, pre-sales, or similar work Experience in the cybersecurity industry and familiarity with cybersecurity frameworks Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives Effective time management and organizational skills Preferred Qualifications: Experience with malware, threat intelligence, and/or sandbox analysis Experience with cloud platforms such as AWS, Azure, GCP, etc. Experience with programming or scripting languages Familiarity with MSP tools such as RMMs and PSAs Familiarity with working with SIEM tools like Elastic, Splunk, etc. What We Offer: 100% remote work environment - since our founding in 2015 Generous paid time off policy, including vacation, sick time, and paid holidays 12 weeks of paid parental leave Highly competitive and comprehensive medical, dental, and vision benefits plans 401(k) with a 5% contribution regardless of employee contribution Life and Disability insurance plans Stock options for all full-time employees One-time $500 reimbursement for building/upgrading home office Annual allowance for education and professional development assistance $75 USD/month digital reimbursement Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. If you have questions about your personal data privacy at Huntress, please visit our privacy page. #BI-Remote

Provide remote technical support to employees by diagnosing and resolving hardware and software issues, managing helpdesk tickets, maintaining IT documentation, and collaborating with the IT team. | Strong troubleshooting skills, foundational knowledge of Windows and macOS, experience with Google Workspace, understanding of IT security best practices, excellent communication, and ability to work independently in a fully remote environment. | Reports to: Manager, IT Operations Location: Remote US; EST Time Zone Compensation Range:$55,000 to $65,000 base plus bonus and equity - this role is eligible for overtime pay What We Do: Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses-not just the 1%-with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting. What You'll Do: Huntress is seeking a Helpdesk Administrator to join our IT team! You'll join an elite team of administrators who are critical in supporting our internal IT environment by being the primary point of contact for our employees facing technical issues. As a 24x7 global company, you'll have the opportunity to provide world-class service to teammates across five countries. You will diagnose and resolve both hardware and software problems utilizing an array of different remote support tools while also maintaining proper IT documentation and ensuring optimal system performance. The ideal candidate possesses excellent communication skills and is well-versed in IT basics. To be successful in this role, you must also be a self-starter and be able to work independently as well as part of a team. Responsibilities: • Utilize remote support tools to diagnose, troubleshoot, and resolve technical issues faced by employees • Monitor, respond to, and manage helpdesk tickets to ensure the timely resolution of issues • Address and resolve hardware malfunctions and software issues, ensuring minimal downtime for employees • Assess employee issues and properly escalate tickets as needed • Maintain and update IT documentation, including end-user guides, troubleshooting guides, and system documentation • Work closely with other IT team members on complex issues, projects, or IT initiatives • Be an active team member by sharing knowledge and contributing to team discussions • Keep track of IT assets, software licenses, and equipment warranties. Recommend replacements or upgrades as necessary • Adhere to established security policies and procedures, ensuring all actions align with best practices. Remain vigilant to potential security risks, reinforcing the importance of security measures within the scope of helpdesk operations What You Bring To The Team: • Strong troubleshooting skills and the ability to diagnose and resolve technical issues efficiently • Solid understanding of security best practices for corporate environments • Excellent communication and interpersonal skills, with the ability to effectively convey technical information to both technical and non-technical individuals • Effective time management and organizational skills, with the ability to prioritize tasks and manage multiple tickets simultaneously • Foundational knowledge of Windows 10/11 and macOS operating systems • Experience with Google Workspace (formerly G Suite) • Basic understanding of IT security principles and practices. Awareness of common security threats and the importance of adhering to security policies • Values and consistently applies established IT procedures, ensuring effective and standardized support delivery • Comfortable navigating a fully remote work environment and willing to quickly learn and utilize remote communication, collaboration, and support tools • Actively seeks and values contributions from team members, fostering a cooperative environment • Technical expertise gained through education, certifications (like CompTIA A+), or work experience What We Offer: • 100% remote work environment - since our founding in 2015 • Generous paid time off policy, including vacation, sick time, and paid holidays • 12 weeks of paid parental leave • Highly competitive and comprehensive medical, dental, and vision benefits plans • 401(k) with a 5% contribution regardless of employee contribution • Life and Disability insurance plans • Stock options for all full-time employees • One-time $500 reimbursement for building/upgrading home office • Annual allowance for education and professional development assistance • $75 USD/month digital reimbursement • Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. If you have questions about your personal data privacy at Huntress, please visit our privacy page. #BI-Remote

Manage and develop a SOC support team across shifts, lead coaching and performance improvement, handle escalations, and contribute to hiring and operational excellence. | 5-7 years managing product support teams, strong coaching and leadership skills, experience with ticketing systems like Zendesk, familiarity with cybersecurity tools, excellent communication, and team building experience. | Reports to: Director of Product Support Location: Remote Compensation Range: $92,000 to $122,000 base plus bonus and equity Since this role involves managing a team in the Pacific and Mountain time zones, we prefer candidates who are located in this region. What We Do: Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 3M+ endpoints and 1M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting. What You’ll Do: As the support team continues to grow here at Huntress, we’ve identified the need for an individual to help grow and develop this team while maintaining the outstanding customer service standards we have set for our customers. The SOC Support Manager will be working directly with the SOC support staff to coach, mentor, and develop the team to attain goals and metrics. They will be the primary point of escalation for team support and questions, and will be responsible for creating a communicative and collaborative environment. This individual will be a key component of hiring for this team as well and should have a strong knowledge of interviewing and general hiring practices. Responsibilities: • Manage a team of SOC support professionals across several shifts and levels of experience. • Work to develop and deliver on the team's key metrics, operating procedures, and overall performance. • Lead the team through coaching, development, coordination, and communication. • Manage day-to-day operations to ensure requests are resolved in a timely and effective manner. • Serve as a manager, mentor, knowledge resource, and escalation point for employees while building credibility and trust within the support group. • Remain abreast of best practices and industry standards to continuously improve our support offering and partner experience. What You Bring To The Team: • 5-7 years of experience in product support management or a similar role • Experience managing, coaching, and elevating a team • A customer-first mentality and demonstrated background in delivering an exceptional customer experience • Proficiency in Google Suite and Microsoft Suite • Experience working with Zendesk or other ticketing systems • Extensive familiarity with Slack • Excellent communication skills via Zoom, Slack, etc. Ability to effectively communicate both synchronously and asynchronously. • Experience building out teams • Experience working in technology-driven environments, with exposure to cybersecurity tools and best practices • Familiarity with Endpoint Detection & Response (EDR), Identity Threat Detection & Response (ITDR), and/or Security Information & Event Management (SIEM) platforms • Experience collaborating with SOC teams on incident escalations, security investigations, and the secure handling of sensitive customer data What We Offer: • 100% remote work environment - since our founding in 2015 • Generous paid time off policy, including vacation, sick time, and paid holidays • 12 weeks of paid parental leave • Highly competitive and comprehensive medical, dental, and vision benefits plans • 401(k) with a 5% contribution regardless of employee contribution • Life and Disability insurance plans • Stock options for all full-time employees • One-time $500 reimbursement for building/upgrading home office • Annual allowance for education and professional development assistance • $75 USD/month digital reimbursement • Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests sent to this inbox will not receive a response. If you have questions about your personal data privacy at Huntress, please visit our privacy page. #BI-Remote

Lead and execute social media campaigns across multiple platforms, manage creative workflows and timelines, collaborate with stakeholders, create and optimize engaging content, and track performance. | 3-5+ years of social media content creation experience in B2B tech or SaaS, advanced creative software skills, campaign management experience, familiarity with social media management tools, and ability to produce high-performing content. | Job DescriptionJob DescriptionReports to: Director, Organic Social Media MarketingLocation: Remote USCompensation Range: $100,000 to $110,000 base plus bonus and equityWhat We Do:Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference.Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service.We protect 3M+ endpoints and 1M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.What You'll Do: Huntress is looking for a Social Media Content Specialist to take the lead on creating high-impact brand, corporate, and talent campaigns — bringing them to life through compelling, social-first content. In this role, you'll drive the day-to-day management and creative execution of campaigns across LinkedIn, X, YouTube, Instagram, Facebook, and Reddit, ensuring every asset hits the mark and every deadline is met.You'll collaborate closely with the Senior Social Media Strategist to turn strategy into scroll-stopping content and manage the flow of creative from kickoff to launch. From writing briefs to project managing asset delivery to publishing coordination, this role sits at the heart of campaign execution — and plays a key part in bringing our social presence to Responsibilities:Lead Campaign Execution: You will take ownership of social media campaigns from start to finish, collaborating with the Senior Strategist. You will manage timelines, dependencies, and creative workflows to deliver all assets on time.Drive Cross-Team Alignment: Work closely with stakeholders in marketing, product, and design. You'll gather input to align content with business goals, and develop and execute a content strategy for YouTube and Instagram.Create Engaging Content: Design, produce, and edit a range of content formats—from video and graphics to animations—for different platforms and audiences. You'll use creative software and AI tools to produce high-quality work efficiently, and repurpose existing assets to scale your efforts.Be a Trendsetter: Stay on the cutting edge of social media trends and audience behaviors. You'll pitch innovative storytelling formats and creative insights to improve future campaigns.Optimize for Results: Track and analyze content performance with the Strategist. You'll proactively identify and fix underperforming creative, ensuring all assets are optimized to drive engagement and conversion.What You Bring To The Team: 3-5+ years of experience creating social media content for a brand, preferably in B2B tech, SaaS, or cybersecurityProven ability to produce high-performing content across multiple platforms—including LinkedIn, Instagram, YouTube, and RedditAdvanced experience with creative tools like Adobe Creative Suite, Canva, Opus, CapCut, or similarComfortable managing campaigns from kickoff to publishing, with experience juggling timelines, stakeholders, and multiple formatsSkilled at turning briefs, brand guidelines, and messaging into compelling, thumb-stopping assetsFamiliarity with social media management platforms (e.g., Sprout, Hootsuite) and basic performance analysisA keen eye for storytelling, trends, and the types of content that resonate with technical and non-technical audiences alikeWhat We Offer: 100% remote work environment - since our founding in 2015Generous paid time off policy, including vacation, sick time, and paid holidays12 weeks of paid parental leaveHighly competitive and comprehensive medical, dental, and vision benefits plans 401(k) with a 5% contribution regardless of employee contributionLife and Disability insurance plansStock options for all full-time employees One-time $500 reimbursement for building/upgrading home officeAnnual allowance for education and professional development assistance $75 USD/month digital reimbursementAccess to the BetterUp platform for coaching, personal, and professional growthHuntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes.Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. If you have questions about your personal data privacy at Huntress, please visit our privacy page.#BI-Remote