Huntress

Compensation

Full Description

Reports to: SOC Support Manager Location: Remote Pacific Time Zone, US Compensation Range: $50,000 to $65,000 base, plus bonus and equity. This role may be eligible for on-call/call-in pay in addition to base pay What We Do: Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting. What You’ll Do: This is an entry-level role in which you will act as an intermediary between our partners/customers and our Security Operations Center (SOC) team. To facilitate effective service delivery and ensure partner satisfaction, this role requires excellent customer service and communication skills, as well as a solid understanding of cybersecurity. Responsibilities: • Provide exceptional customer support via phone, email, and chat. • Address partner security concerns with timely and informative responses. • Ensure partner understanding by breaking down complex SOC concepts and actions into digestible information. • Lead calls with partners, facilitating communication and collaboration with the SOC team. • Troubleshoot product issues and provide support for other product-related requests as needed • Collaborate effectively with internal teams to ensure customer satisfaction. • Advocate for partner needs and provide feedback to the relevant internal teams. • Contribute to the development of knowledge base articles and other support resources. What You Bring To The Team: • Must be located in the Pacific Standard time zone and be able to work Sunday through Thursday • Demonstrated passion for cybersecurity with a commitment to continuous learning and development in the field • Exceptional communication and interpersonal skills • Remain calm and empathetic when supporting partners through security incidents. • Strong ability to prioritize daily tasks • Enthusiasm for working collaboratively and making a meaningful contribution to a successful team. • Embraces change and excels in evolving environments. • Not afraid to ask questions • Strong self-awareness and the ability to work independently Would be a Plus: • MSP or Help Desk Experience • Microsoft 365/Entra Experience • Basic understanding of Networking • Basic understanding of SIEM tooling What We Offer: • 100% remote work environment - since our founding in 2015 • Generous paid time off policy, including vacation, sick time, and paid holidays • 12 weeks of paid parental leave • Highly competitive and comprehensive medical, dental, and vision benefits plans • 401(k) with a 5% contribution regardless of employee contribution • Life and Disability insurance plans • Stock options for all full-time employees • One-time $500 reimbursement for building/upgrading home office • Annual allowance for education and professional development assistance • $75 USD/month digital reimbursement • Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. If you have questions about your personal data privacy at Huntress, please visit our privacy page. #BI-Remote