Hiscox

Design and develop scalable enterprise-grade applications and support existing systems while collaborating with stakeholders. | Bachelor's degree with hands-on expertise in OutSystems, .NET, C#, Azure, and SQL for building mission-critical applications. | Job Type: Permanent Build a brilliant future with Hiscox Job Title: Senior Software Engineer – OutSystems and Integrations Location: Atlanta, Boston, Chicago, NYC Manhattan, West Hartford CT Hiscox is searching for a passionate and highly skilled Senior Software Engineer with experience building high-performing, scalable, enterprise-grade applications along with a proven track record of delivering high-quality software in a fast-paced environment. We are a growing company and with a multi-disciplinary IT team of software engineers, test engineers and support. The team is responsible for the entire software development lifecycle and with your experience and skills you will contribute to the quality of our mission critical applications while helping the business execute against its objectives. The complexity and nature of the applications combined with the latest technology trends makes working in IT at Hiscox a great and challenging experience. What You’ll Be Doing: Provide support for existing systems, processes and applications by handling incidents, troubleshooting, and monitoring the execution of code as needed. Providing advice and guidance to teams involved on best practice and development techniques. Communicating with other IT teams on software related issues and suggested improvements. Regularly communicate solutions, expectations, priorities, status and impacts to all level of business and IT management. Work closely with customers, Business Analysts, and technology partners to understand the business requirements that drive the analysis and design of quality technical solutions that are aligned with the business and IT strategies Responsibilities: Be involved in different phases of SDLC in various development projects. Design solutions and create the necessary supporting documentation in accordance with the Hiscox Change Delivery Framework. Comply with and help enforce reuse, design, coding, and testing standards, policies and software engineering best practices. Work collaboratively with test teams during the product test and UAT phases to fix assigned bugs. Support code deployment across environments. Report status, issues, and risks to tech leads on a regular basis. Trouble-shoot and problem solve issues that arise in the day-to-day running of processes and provide timely responses and solutions as required. Improve skills in software engineering by completing development certifications. Skills and Experience: Hands-on experience across the OutSystems development lifecycle (requirements, design, build, test, release, and support) Experience developing and maintaining OutSystems applications Strong understanding of OutSystems architecture, performance best practices, and platform governance Proficiency with integration patterns in OutSystems (REST/SOAP, APIs, databases) and troubleshooting integration issues Experience extending OutSystems with custom code and integrations using .NET (C#) and RESTful services Practical knowledge of Azure services used for application hosting and integration (e.g., App Service, Functions, Storage, Key Vault, API Management) Experience with CI/CD and environment promotion for OutSystems and supporting components (e.g., pipelines, release management, configuration management) Solid SQL skills and experience working with relational databases (e.g., SQL Server and/or Oracle) including performance tuning basics Ability to produce clear technical designs and operational documentation for OutSystems solutions and integrations Strong communication skills and ability to collaborate with product, QA, and platform teams throughout delivery Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience Desirable Skills: Experience designing and implementing frontend applications Experience with API Management platforms Experience with cloud serverless applications Experience with mobile/tablet development including responsive design and hybrid applications Knowledge of other approaches discussed in the Agile space: XP, Kanban, BDD, TDD Insurance experience is desirable although not essential What We Offer: 401(k) with competitive company matching Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care) Company paid group term life, short- term disability and long-term disability coverage 24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days Paid parental leave 4-week paid sabbatical after every 5 years of service Financial Adoption Assistance and Medical Travel Reimbursement Programs Annual reimbursement up to $600 for health club membership or fees associated with any fitness program Company paid subscription to Headspace to support employees’ mental health and wellbeing 2024 Gold level recipient of Cigna’s Healthy Workforce Designation for having a best-in-class health and wellness program Dynamic, creative, and values-driven culture Modern and open office spaces, complimentary drinks Spirit of volunteerism, social responsibility, and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation Salary Range: $125-$165k The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. **Please note that this position is hybrid and requires two (2) days in our office weekly** About Hiscox: As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. About Hiscox USA: Hiscox USA was established in 2006 to focus primarily on the needs of small and middle market commercial clients, via both the broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group. Today, Hiscox USA has a talent force of about 500 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and Scottsdale. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, and terrorism. You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance) #LI-RM1 Work with amazing people and be part of a unique culture

Manage vendor relationships and optimize operational processes to improve efficiency and cost savings. | The candidate should have significant vendor management and operational experience, ideally with insurance claims knowledge, strong stakeholder management, and data analysis skills. | Job Type: Permanent Build a brilliant future with Hiscox US Claims Vendor Manager Employment Type: Permanent Remote Type: Hybrid Location: Chicago; West Hartford; New York (Manhattan); Atlanta Supervisory Organization: Group Claims (London) Hiring Manager: Group Head of Claims Vendor Management Join Hiscox’s Claims Vendor Management team. A designated Group “Centre of Excellence”—an international team of professionals spanning five countries, empowered to build and run the vendor network that underpins the global claims community at Hiscox. The Role: The US Claims Vendor Manager is responsible for the strategic sourcing; oversight, performance management and continuous improvement of external claims vendors supporting the US claims operation. The role ensures vendors deliver high-quality, cost-effective and compliant services aligned to business strategy, regulatory requirements and customer outcomes. About the Vendor Management Team: The team reports into the Group Claims Director in London and works in partnership with Claims leaders and operational teams around the world to ensure our vendor partners deliver consistent, high-quality, compliant and cost-effective outcomes for our customers. Key Responsibilities: Vendor strategy & governance: • Own the end-to-end sourcing and management of assigned US claims vendors (e.g., TPAs, panel law firms, adjusters, other experts). • Develop and execute vendor strategies aligned to claims, financial and customer objectives. • Lead on due diligence/data security capture and contractual governance, including SLAs, KPIs, fee structures and service standards. • Ensure vendors comply with regulatory, legal, data protection and internal Group and US risk standards. Performance & Cost Management: • Monitor vendor performance using MI, audits and outcome metrics (e.g., cycle times, indemnity spend, leakage, customer outcomes). • Drive continuous improvement plans to address underperformance or emerging risks. • Identify and deliver claims cost savings, efficiency gains and value-add initiatives. • Support budgeting, forecasting and expense management related to vendor spend. Claims & Technical Oversight: • Act as a subject-matter partner to US Claims leadership on vendor capability, coverage expertise and market trends. • Ensure vendors demonstrate strong technical handling across relevant US product lines (e.g., Financial Lines, Professional Liability, Cyber, Casualty). • Support complex claim escalations, remediation activity and root-cause analysis where vendor performance is a factor. Stakeholder Management: • Build strong relationships with internal stakeholders across Claims, Underwriting, Legal, Finance, and Compliance. • Act as a key point of contact between the US claims function and external vendors. • Contribute to claims transformation, insourcing/outsourcing and operating model change initiatives. Risk, Control & Compliance: • Ensure effective controls around vendor selection, onboarding, oversight and termination. • Support internal audits, regulatory reviews and risk assessments relating to claims vendors. • Escalate material risks, issues or breaches promptly and appropriately. Knowledge, Skills & Experience: Essential: • Significant experience within US insurance claims, vendor management, procurement, or related operational roles. • Strong understanding of the US insurance market, claims lifecycle and regulatory environment. • Experience managing TPAs, panel law firms, adjusters and/or other claims service providers. • Proven ability to analyse claims data/MI to drive performance, quality and cost outcomes. • Strong stakeholder management, negotiation and influencing skills, including the ability to operate confidently with senior internal and external stakeholders. Desirable: • Claims handling background or deep technical claims expertise in complex product lines. • Qualifications: JD – Law Degree and/or CPSM (ISM); B.A Business degree preferable • Experience supporting claims transformation, vendor rationalisation, insourcing initiatives and/or operating model change. • Familiarity with US litigation practices, defence strategies and fee arrangements. • Professional claims qualification and/or relevant legal/insurance certification. Hiscox Values: At Hiscox our spirit is in Challenging Convention and everything we do is guided by our Values. • Courage: Do the right thing however hard • Quality: World class where it matters • Integrity: True to our word • Excellence in Execution: Consistent, timely, efficient delivery • Human: Firm, fair and inclusive What Hiscox USA Offers: • Competitive salary and bonus (based on personal & company performance) • 401(k) with competitive company matching • Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care) • Company paid group term life, short- term disability and long-term disability coverage • 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days • Paid parental leave • 4 week paid sabbatical after every 5 years of service • Financial Adoption Assistance and Medical Travel Reimbursement Programs • Annual reimbursement up to $600 for health club membership or fees associated with any fitness program • Company paid subscription to Headspace to support employees’ mental health and wellbeing • Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program • Dynamic, creative and values-driven culture • Modern and open office spaces, complimentary drinks **This position is hybrid and requires two (2) days in our office weekly if the candidate is near one of the locations listed** Salary Range: $100-$140k The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. About Hiscox: As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. About Hiscox USA: Hiscox USA was established in 2006 to focus on the needs underserved and specialty commercial clients via both the regional broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group. Today, Hiscox USA has a talent force of about 400 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and San Francisco. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism. You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance) #LI-RM1 Work with amazing people and be part of a unique culture