HireRight

Manage enterprise customer relationships, ensure product adoption, and develop success plans to optimize customer satisfaction and retention. | Extensive experience in account management or sales with large, complex customers, and in-depth technical knowledge relevant to the role. | About HireRight HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide. Overview Account Director is responsible for working directly with key customers to enhance their overall experience with HireRight with a focus on retaining customers, optimizing our products and services and ensuring that customer is ordering services based on what is expected/what has been sold. Account Director will primarily manage enterprise-level customers, including multi-national customers representing broad product use. Generally, the role will support accounts with annual revenue $700k to $3MM. Responsibilities • Overall responsibility for managing the customer relationship (communications, expectations, key stakeholder relationships sponsorship, governance) • Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products and services. • Acting as a liaison between internal product and services teams and the customer with a focus on communicating features, process and road-map and how they influence customer activities. Developing account success plans for customers that outline their critical success factors, metrics for success, all key stakeholders, potential issues, trends and provide recommendations to customer and to HireRight. • Working closely with Implementation Services to facilitate transitions following initial or re-implementations • Monitoring and facilitating the customer’s adoption of our services and time to revenue • Leveraging customer relationships as needed for customer advocacy, user groups, case studies, and prospect references. • Keeping customers informed of process and procedural changes. • Identify optimization opportunities to ensure customer is utilizing the right features and services based on their risk mitigation profile • Continually take the pulse of customer’s business via analytics, KPI and customer meetings • Ensure customer is taking advantage of all materials, training, user groups, and communications available to them. • Understand the competitor foothold within customer, if any. • Navigates through the HireRight organizations and harness the necessary internal resources to ensure customer positive customer engagement and loyalty • Operates within a globally, matrix environment • Act as a mentor to Key Account Manager and Sr. Key Account Managers Qualifications • 7+ years of Account Management or Sales experience (or equivalent) in a company with 1,000 or more employees working with large, complex, customers. Knowledge & Skill: • Has in-depth knowledge of a technical discipline or area. • Provides subject matter expertise across sub-units. • Has basic understanding of relationships that exist between all relevant groups within the company. • Has very clear understanding of roles within own area. Scope of Impact: • May lead a small group on implementing projects with manageable risks and resources requirements. • Gives advice to middle management on functional matters, or on the interpretation of policies and practices. • Monitors costs of won work and may manage budgets for small projects or programs. • May train professional staff. Strategic Planning: • Determines the nature of a complex or undefined problem and independently adapts and customizes the best solution from many alternatives. • Solves complex problems and issues referred by others; takes a new perspective using existing solutions. • Escalates higher risk/more unique problems. • Decision making requires interpretive thinking and considerable judgment to develop solutions from factual background and fundamental principles. Customer Focus: • Anticipates and responds to customer needs by modifying practices/procedures to meet individual situations. • Effectively communicates by adjusting communication style to audience. • Persuades others to adopt a point of view for ideas/initiatives. What Do We Offer In exchange for your expertise, HireRight offers an excellent employee benefit package which includes: • Medical • Dental • Vision • Paid Life/AD&D Insurance • Voluntary Life Insurance • Short- & Long-Term Disability • Flexible Spending Accounts • 401K • Generous Vacation and Sick Program • 10 Paid Holidays • Education Assistance Program • Business Casual Attire • Generous Referral Program • Employee Discounts and Rewards • And much more! • All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. HireRight, LLC is an Equal Opportunity Employer Minorities / Females / Veterans / Disabilities HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee

Manage and control operations documents ensuring accuracy, compliance, version control, and assist in training design and delivery across teams. | Requires 2+ years experience in document and records management, proficiency with MS Office and document management systems, strong communication, and knowledge of FCRA preferred. | About HireRight HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide. Overview The Operations Documentation and Process Improvement Specialist is responsible for the accurate preparation, formatting, editing, management, and storage of Operations documents. This role ensures the integrity, consistency, and timely availability of internal and external documents while adhering to organizational and regulatory standards. This position will work collaboratively across the organization to assist the Operations training department in designing and delivering learning solutions that will empower employees to effectively understand company guidelines and laws associated with conducting background checks. Responsibilities • Oversee the document control process, including document creation, revision, storing, retrieving, and archiving of a wide range of documents to include reports, contracts, correspondence, training documents, and presentations ensuring they are up-to-date, accurate, and compliant with company and industry standards and regulations. • Maintain version control and track revisions to ensure the most current documents are accessible by utilizing document management software and systems (e.g., SharePoint, DocuSign, Adobe Acrobat, Microsoft Office Suite). • Ensure all documents adhere to branding, formatting, and quality standards by assisting with the creation and management of document templates and style guides. • Assist with the design, delivery, and implementation of training programs as well as provide training and support to team members on document standards and procedures as needed. • Work effectively with subject matter experts, product, compliance, quality teams and professional services to assist in designing, delivering, and evaluating effective training materials and content. • Maintain in-depth working knowledge of all court reporting guidelines. • Interact with team-members and other departments as a subject matter expert (SME) for all products fulfilled by the Public Records Department. • Handle confidential and sensitive information with a high level of discretion. • Support document process audits and compliance reviews as needed. • Perform other duties as required. Qualifications • Strong attention to detail and organizational skills. • Ability to multitask, prioritize, and work under tight deadlines. • Excellent written and verbal communication skills. • Strong communication skills • Strong writing and documentation skills • Experience in working with cross functional teams, building alignment and collaboration • Must display a helpful demeanor, attention to detail, customer service orientation, and demonstrate the ability to be a contributing team member in a fast-paced, constantly changing environment. • Ability to adapt to last minute instructions with little-to-no notice . • Has general professional knowledge or possesses specialized vocational/technical skills for a variety of technical or administrative policies and procedures. • Sound understanding of the skills and working knowledge required for a variety of practices and procedures. • Assignments are specialized in nature and usually require originality where the individual relies on experience and judgment. Preferred Skills and Qualifications • Familiarity with document management systems (DMS) and collaboration tools. Education and Experience: • High School diploma or equivalent; Associate's degree in Criminal Justice, Education, or Business Admin preferred • Minimum 2 years of relevant experience to include creating and maintaining both paper and electronic records/documentation management, administrative records, correspondence, etc • Proficient in MS Office applications • Extensive knowledge of the Fair Credit Reporting Act (FCRA) highly preferred. What do we offer In exchange for your expertise, HireRight offers an excellent employee benefit package which includes: • Medical • Dental • Vision • Paid Life/AD&D Insurance • Voluntary Life Insurance • Short- & Long-Term Disability • Flexible Spending Accounts • 401K • Generous Vacation and Sick Program • 10 Paid Holidays • Education Assistance Program • Business Casual Attire • Generous Referral Program • Employee Discounts and Rewards • And much more! • All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. HireRight, LLC is an Equal Opportunity Employer Minorities / Females / Veterans / Disabilities HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee