Hilton Grand Vacations

Assist guests over the phone with bookings, inquiries, and package upgrades, ensuring a positive experience. | High school diploma or GED, strong communication skills, ability to operate multiple systems, and customer service experience. | Customer Care Agent Hiring Event Date: Tuesday, February 3rd Time: 10:00 am–12:00 pm & 1:00 pm–3:00 pm Location: 6355 Metrowest Blvd, Suite 180, Orlando, FL 32835 If you are a rehire, the screening process has a few additional steps. First, you will need to apply for the role. Second, a recruiter must confirm your rehire status before attending the event. Meet our team, interview on the spot, and explore a rewarding career in Customer Care. Step into an inspiring environment where you’re welcomed, supported, and celebrated for who you are. At Hilton Grand Vacations, our diverse team of professionals takes pride in delivering five-star vacation experiences to every guest and owner. If you’re passionate about service and ready to grow, this is where your career can truly shine. Our Customer Care Agents connect with guests and prospective owners over the phone to schedule accommodations, book tours, and help plan unforgettable vacations. You’ll respond to inbound calls from guests who have received marketing campaigns and assist them in finding their ideal getaway. • Deliver engaging customer service in an inbound call‑center environment. • Assist guests with pre‑paid vacation packages and future travel planning. • Respond to direct mail, email, and web‑based marketing campaigns. • Recommend and sell package upgrades that align with guest interests. • Support guests with payments, package details, and upgrade purchases. • Handle date changes, package questions, and upcoming travel inquiries. • Verify trip and tour details and provide accurate stay information. • Assist travelers with pre‑ or post‑departure concerns. • Protect guest privacy and maintain confidentiality at all times. Schedule & Training • Customer Care Department operates 7 days a week • Paid training for 4 weeks, Monday–Friday • Multiple shifts available Why Team Members Love Working Here • Competitive base pay plus monthly performance incentives • Access your earnings anytime with DailyPay* • Medical, Dental, and Vision benefits starting Day One • Generous Vacation Time Off and Paid Sick Time • GO Hilton discounted hotel rates worldwide • Tuition reimbursement programs • Recognition programs and rewards • Strong internal growth and career‑pathing opportunities What Are We Looking For? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members! To fulfill this role optimally, you will have the following minimum qualifications and experience: • High School Graduate/GED or equivalent experience • Strong sense of customer service with enthusiastic, upbeat, and professional behavior. • Proven comfort operating in fast-paced environments with performance metrics. • Dedication to providing positive experiences for our customers and co-workers. • Eager, self-motivated, and a problem solver – able to follow defined processes but exercise independent judgment • Excellent oral and written communication skills, basic digital literacy, and the capacity to operate multiple systems simultaneously. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

The Marketing Agent will dial leads from assigned campaigns and transfer calls to Sales Executives to generate sales. They will also take inbound calls and determine the appropriate direction for leads while maintaining a positive demeanor. | Candidates must have superior sales knowledge and the ability to close sales, along with basic computer and math skills. Knowledge of the timeshare industry and the ability to handle challenging customers is also required. | A Marketing Agent - Remote Dial leads from assigned lead campaigns and transfer calls to Sales Executives, Telemarketing Agents and/or Customer Service in an attempt to sell Timeshare, Marketing Package or solve any issues with memberships. Call leads and warm transfer calls to Sales Executives to generate additional volume and/ or package sales. Take inbound calls from campaigns and determine where lead should be directed. Maintain an upbeat, positive demeanor especially when interacting with Hilton guests, coworkers, supervisors, and managers. Maintain individual sales and marketing goals for performance. Ensures guest meets minimum eligibility requirements to tour sales center. Distribute only HGV authorized information and ensures that information is accurate. What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience: Superior sales knowledge and ability to close the sale. Basic computer skills. Basic math skills. Detailed and goal oriented. Timeshare industry knowledge. Ability to handle challenging customers and phone calls. Must reside in a state where HGV has approved Work from Home (AL, AZ, FL, GA, HI, ID, IN, KS, MI, MO, NV, NJ, NM, NY, NC, SC, TN, UT, VA, WN) Why do Team Members Like Working for us! HGV is now offering first day benefits to new employees! Excellent earnings package and uncapped commissions. Outstanding health care options (medical, dental, and vision that encourage preventative care). Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation. All new Team Members are automatically enrolled in the HGV Retirement Savings Plan. Employee Discount Program - HiltonGO - stay at Hilton Hotels for as low as $40 per night! Also qualify for Friends & Family discounts for your loved ones! And so much more! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience: Superior sales knowledge and ability to close the sale. Basic computer skills. Basic math skills. Detailed and goal oriented. Timeshare industry knowledge. Ability to handle challenging customers and phone calls. Must reside in a state where HGV has approved Work from Home (AL, AZ, FL, GA, HI, ID, IN, KS, MI, MO, NV, NJ, NM, NY, NC, SC, TN, UT, VA, WN) Why do Team Members Like Working for us! HGV is now offering first day benefits to new employees! Excellent earnings package and uncapped commissions. Outstanding health care options (medical, dental, and vision that encourage preventative care). Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation. All new Team Members are automatically enrolled in the HGV Retirement Savings Plan. Employee Discount Program - HiltonGO - stay at Hilton Hotels for as low as $40 per night! Also qualify for Friends & Family discounts for your loved ones! And so much more! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.