Hilton Grand Vacations

Compensation

Full Description

Customer Care Agent Hiring Event Date: Tuesday, February 3rd Time: 10:00 am–12:00 pm & 1:00 pm–3:00 pm Location: 6355 Metrowest Blvd, Suite 180, Orlando, FL 32835 If you are a rehire, the screening process has a few additional steps. First, you will need to apply for the role. Second, a recruiter must confirm your rehire status before attending the event. Meet our team, interview on the spot, and explore a rewarding career in Customer Care. Step into an inspiring environment where you’re welcomed, supported, and celebrated for who you are. At Hilton Grand Vacations, our diverse team of professionals takes pride in delivering five-star vacation experiences to every guest and owner. If you’re passionate about service and ready to grow, this is where your career can truly shine. Our Customer Care Agents connect with guests and prospective owners over the phone to schedule accommodations, book tours, and help plan unforgettable vacations. You’ll respond to inbound calls from guests who have received marketing campaigns and assist them in finding their ideal getaway. • Deliver engaging customer service in an inbound call‑center environment. • Assist guests with pre‑paid vacation packages and future travel planning. • Respond to direct mail, email, and web‑based marketing campaigns. • Recommend and sell package upgrades that align with guest interests. • Support guests with payments, package details, and upgrade purchases. • Handle date changes, package questions, and upcoming travel inquiries. • Verify trip and tour details and provide accurate stay information. • Assist travelers with pre‑ or post‑departure concerns. • Protect guest privacy and maintain confidentiality at all times. Schedule & Training • Customer Care Department operates 7 days a week • Paid training for 4 weeks, Monday–Friday • Multiple shifts available Why Team Members Love Working Here • Competitive base pay plus monthly performance incentives • Access your earnings anytime with DailyPay* • Medical, Dental, and Vision benefits starting Day One • Generous Vacation Time Off and Paid Sick Time • GO Hilton discounted hotel rates worldwide • Tuition reimbursement programs • Recognition programs and rewards • Strong internal growth and career‑pathing opportunities What Are We Looking For? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members! To fulfill this role optimally, you will have the following minimum qualifications and experience: • High School Graduate/GED or equivalent experience • Strong sense of customer service with enthusiastic, upbeat, and professional behavior. • Proven comfort operating in fast-paced environments with performance metrics. • Dedication to providing positive experiences for our customers and co-workers. • Eager, self-motivated, and a problem solver – able to follow defined processes but exercise independent judgment • Excellent oral and written communication skills, basic digital literacy, and the capacity to operate multiple systems simultaneously. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.