HelloFresh

Oversee procurement operations, drive cost and quality improvements, manage escalations, and lead continuous improvement projects. | Bachelor's degree with 5+ years purchasing or leadership experience, strong analytical skills, Excel proficiency, and ability to work in fast-paced environment. | Operations Manager, Factor Procurement Location: This is a hybrid role to one of our following sites: Chicago, New York City or Goodyear, AZ What is Factor? We believe that health and wellness starts with food and what you put into your body. Our goal is to help our customers achieve their health and wellness goals. We focus on being physically fit and healthy with nutritious, purposeful eating. We want to help real people achieve real results without sacrificing time and energy trying to sort through the overwhelming amount of information. We use the freshest, highest quality ingredients available, and our in-house culinary team is constantly working to optimize the nutritional value of every single meal. Meals arrive fresh and are fully prepared- simply heat in the microwave or oven and enjoy! Job Description: You will... Own the flawless execution of the operations plan, for all categories, sites and brands in your Pod(s). We aim to have 0 missed boxes, 0 ingredient subs, and 0 costing overages due to procurement related misses. The Operations Manager's role is directly responsible for overseeing ops projects from inception to completion and measuring success. It is also expected to foster a culture of continuous improvement and employee development, alongside the goal of driving both cost efficiencies and quality improvements. Lead the identification of key process bottlenecks and operational risks developing and executing corrective action plans that focus on continuous improvement and long-term value creation. Partner with Procurement leadership on long-term strategy across Operations and Strategy. Key Responsibilities: Manage escalations (from production facilities, vendors, or etc) quickly and efficiently through a structured approach and effective and comprehensive communication Execute weekly ops Manage completion of accurate weekly costing, scrubbing, and invoice approvals; support finance processes weekly and monthly through research. Execute credits, refunds, RTVs effectively. Ensure that launch is completed on time and accurately for all SKUs Manage tickets and communications - responses are quick, comprehensive, and issues are closed out. Manage PO placement, communication, improvements and issue resolution Serve as primary POC for DC communications, questions, ad-hoc training, escalations, and problem resolution PTO management and coverage Identify and track week-over-week trends, with data. Brainstorm solutions to resolve, and work on resolving with Sr Manager / AD. Communicate effectively Build relationships and processes with production facilities and strategy teams Encourage clear, strong, comprehensive communication with the team Own continuous improvement projects autonomously from end to end Identify opportunities in current process using data-driven approach Collaborate with various internal and/or external stakeholders Build and manage Project Management Plan Roll out changes smoothly and track success metrics You are... A team player and leader– You favor team victories over individual success. You are able to build strong relationships and bring the team together. You are a positive driver of change- challenge the status quo and bring ideas to the table A strong communicator and facilitator – You are able to synthesize and present critical information to solve complex problems and facilitate group discussion to reach alignment A structured problem solver guided by process - You possess strong organizational skills and consistently demonstrate a methodical approach to your work. Intellectually curious – You love to understand why things are the way they are, how things work, and challenge the status quo. You are not afraid to get into the weeds so we can build our way out of them Data driven and detail oriented- you leverage data and insights and set a high bar for your team ensuring work is double checked before published Agile – You thrive in fast-paced and dynamic environments and are comfortable working autonomously and prioritizing and re-prioritizing to ensure we are meeting our business objectives At a minimum, you have... A Bachelor’s degree is required 5+ years of purchasing or other relevant leadership experience, preferably in produce, protein, or other food products. Vast knowledge and interest in food Quantitative and analytical experience (either through education or professional experience) including solid comfort in Excel. You’ll get… Competitive Salary & 401k company match that vests immediately upon participation Generous parental leave of 16 weeks & PTO policy, as well as paid holidays off $0 monthly premium and other flexible health plans Amazing discounts, including up to 75% off HelloFresh subscription Emergency child and adult care services Snacks & monthly catered lunches Collaborative, dynamic work environment within a fast-paced, mission-driven company This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors. #Factor #JD1008 New York Pay Range $101,000—$117,000 USD Arizona Pay Range $88,000—$102,000 USD Illinois Pay Range $95,000—$110,000 USD

Own architecture, design, and deployment of network infrastructure with on-site support and mentorship. | 3-5 years experience in network engineering with expertise in enterprise switches, routers, firewalls, cloud hosting, and virtualization. | Senior Infrastructure Engineer, Intelligent Platforms This is a hybrid role to either the Phoenix, AZ, Goodyear, AZ, Irving, TX or Newark, NJ HelloFresh production sites The Information Technology (IT) Alliance plays an important role throughout the HelloFresh business – from delivering the best hardware and software service for each employee to managing the advanced technology in the fulfillment centres and logistic hubs, where the HelloFresh boxes are produced. Through exploration of emerging technologies and automating existing solutions, they're continually optimizing and reducing costs to support our ambitious growth. Our Infrastructure Engineers assume development and operational responsibility for the HelloFresh network infrastructure that serves millions globally to deliver the best experience for our customers and internal users. Based in Phoenix, Arizona you will provide on-site support to the Phoenix Metro area, including Goodyear. Together with Infrastructure Engineers from North America, Europe and Australia you will change the way people eat forever. Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you. You will... Take ownership of the architecture, design, development, deployment and operations of the network infrastructure using best practices Be active, solution-oriented member of autonomous, cross-functional agile teams collaborating with Product Owners, Infrastructure Engineers and Business teams Have an in-depth understanding of HelloFresh’s network architecture, and act as ambassador for solutions offering support and mentorship to colleagues Work with state-of-the-art technologies like Cisco, Meraki and Fortinet Travel to various of our operating locations within our global stations to support the local teams. (up to 25%) You have… 3-5 years of progressive experience in Network Engineering, Design & Management Experience maintaining LAN, WAN and WLAN infrastructures, Layer 2 and Layer 3 networks as well as IPv4/IPv6 networks and routing Working knowledge of enterprise switches, routers and firewalls e.g. Cisco Mobility (WLC), Cisco, Meraki, Fortinet, Arista, etc. plus site-to-site VPN connections using IPSec and IKE protocols Understanding of IT Security and Privacy Principles, network layer high availability and resiliency technologies such as HSDPA Familiarity with LogicMonitor or similar network monitoring and alerting tools Experience or knowledge of Wireless Heat Mapping with Ekahau or similar technologies is an added bonus Azure, AWS VPC or other hosting and virtualization experience is desirable VMware/Proxmox and Windows Server administration experience, including hardware installation and support You’ll get… Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role Generous PTO, including sabbatical, and parental leave of up to 16 weeks Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment Tuition reimbursement for continuing education Up to 75% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_) Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+ Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors Texas Pay Range $120,000—$130,000 USD Newark, NJ Pay Range $125,000—$135,000 USD Arizona Pay Range $120,000—$130,000 USD

Lead global strategy to convert prospects into buyers and manage a distributed marketing team. | 10+ years in CRM or digital marketing with global team leadership and expertise in mobile channels and quantitative analysis. | We’re hiring a Director of Global Leads & Prospects to own and drive our global strategy for converting prospective customers into first-time buyers. In this role you will lead a unified global organization and drive results across 18 markets, with accountability for lead-to-first-order conversion performance at scale. You will lead a team of marketing professionals operating in a global distributed footprint. To succeed, you will bring deep expertise in prospect lifecycle and conversion marketing, familiarity with email, mobile, and emerging channels including WhatsApp, in-app, and push, a strong quantitative foundation, and a proven ability to mobilize cross-functional teams to deliver high business impact globally. You will … Own the global Leads & Prospects strategy across 18 markets multiple brands, with full accountability for lead-to-first-order conversion volume and quality Develop and execute a comprehensive prospect lifecycle strategy—including first-touch to conversion journey mapping, acquisition and nurture roadmap design, and data-driven segmentation and personalization frameworks—grounded in a deep understanding of prospective customer behavior across markets Lead multi-channel execution across Email, SMS, WhatsApp, Push, and In-App—maintaining ongoing testing, segmentation, triggered campaigns, and personalization to drive engagement, opt-in growth, and conversion efficiency across global markets Build and standardize global Leads & Prospects frameworks: drive cross-market knowledge sharing, align playbooks across all markets, and ensure consistent methodology and best practices worldwide Challenge the status quo to build new processes and test innovative ideas—including AI and ML-driven tools for send-decisioning, next-best-action models, generative AI for creative execution, and dynamic content—to achieve best-in-class results and continuously improve KPI performance Improve the quantity and quality of lead-to-customer conversions globally, balancing conversion volume with pipeline quality and CAC efficiency Define the global experimentation roadmap across channels and markets—including A/B and multivariate testing programs—to generate actionable insights on engagement and conversion performance Serve as the primary Leads & Prospects strategy owner in leadership WBRs, presenting directly to CMOs and VPs and driving commercial accountability across markets Collaborate with cross-functional teams including Paid Marketing, CommsTech, Product, Analytics, Creative, Brand, and CRM Ops to align prospect initiatives with overall business goals and unlock new capabilities Advocate proactively for Martech and infrastructure investments needed to scale the Leads & Prospects function—pushing for the tooling and platform improvements that reduce manual dependency and unlock strategic focus Translate qualitative and quantitative prospect data into insights to manage KPIs and identify opportunities for growth and performance improvement across all markets Hire, train, and mentor a world-class, high-performing global team and flexibly leverage top-notch external partners Stay updated on industry trends and best practices in prospect lifecycle marketing, CRM, mobile channels, and generative AI in marketing contexts You are… Excellent leadership skills to develop outstanding marketing talent across a global, multi-site team—challenging them to excel and eliciting sustained high performance Great team player; you thrive in a large international and diverse team A strong ability to influence key stakeholders including CMOs and VPs, as well as work cross-functionally and autonomously. Skillful at working with other functions including CommsTech, Analytics, Creative, Product, and Brand to ideate and prioritize initiatives The ability to break complex, unstructured problems down into components of impact, prioritize accordingly, and derive quantifiable action items to maximize impact Deep expertise in prospect lifecycle and CRM marketing, with a strong quantitative foundation and hands-on experience managing multi-channel direct marketing programs across global markets Proven mobile channel expertise, with hands-on experience across SMS, WhatsApp, Push Notifications, and In-App messaging—and a strong command of opt-in growth strategies and compliance across international markets Strong understanding of prospective customer behavior and segmentation, with a sharp focus on driving conversion rate and pipeline quality alongside volume Familiarity with generative AI in marketing contexts and experience partnering with Creative and Brand teams to develop high-quality, scalable CRM communications Excellent written and verbal communication skills to clearly articulate and share your work with senior stakeholders Comfortable in a fast-paced and analytical environment; able to make high-stakes decisions with incomplete data An entrepreneurial mindset with a high level of energy and an unrelenting drive to succeed—you identify systemic blockers and fix them Bias for action — a ‘getting things done’ mentality that generates immediate impact You have… Bachelor’s degree required; Master’s degree preferred in a quantitative or marketing field The ideal candidate brings 10+ years of experience in CRM, lifecycle, or digital marketing, with a strong track record in scaling prospect/lead nurture programs, preferably in Direct-to-Consumer or subscription-based companies Demonstrated mobile channel expertise, including hands-on experience with SMS, Push Notifications, WhatsApp, or in-app messaging campaigns at scale Leadership experience within global growth marketing organizations, with strong expertise in prospect lifecycle marketing and channel strategy Experience managing multi-market or global scope, with the ability to build frameworks that scale across markets and geographies Proficiency with CRM platforms (e.g. Salesforce Marketing Cloud, Iterable, Hightouch, Adobe), data tools (e.g. SQL, Google Analytics, Tableau), and CDP tools for segmentation, personalization, machine learning, and reporting Solid understanding of KPI tracking and reporting; ability to translate analytics into actionable insights, and design and manage A/B and multivariate test-and-learn programs Experience collaborating with Product and UX teams to enhance customer journeys and CRM functionality Ideally, experience or knowledge in cross-channel journey orchestration, UX, and digital optimization Experience managing complex, cross-functional projects from conceptualization to completion You’ll get… Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities Generous PTO and flexible attendance policy Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_) Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+ Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors. New York Pay Range $150,000—$200,000 USD