Healthmap Solutions

Engage with potential members through various communication channels to promote enrollment and build trust. | Requires 2+ years in sales, customer service, or related field, with experience in CRM tools and excellent communication skills. | Position Summary: The Member Engagement Specialist will focus on engaging with potential members, building trust, and encouraging them to enroll in our Kidney Health Management program. Location: This position is 100% remote for candidates that are located in the Eastern and Central time zones. Responsibilities: Proactively contact potential members through various communications channels to explain program benefits and encourage enrollment. Build rapport and trust with members through active listening, empathy, and tailored communication Consistently achieve engagement targets as determined by departmental metrics by educating members, addressing their concerns, and demonstrating the value of program participation Present a positive, professional, and engaging approach to all prospective members and internal stakeholders, regardless of whether they enroll in the program and drive Healthmap culture through all communications channels Follow federal, state and local regulations such as but not limited to HIPAA, security and privacy guidelines when handling protected health information and documenting information in member records to ensure compliance Collaborate with internal teams to share feedback and continuously improve outreach strategies, documenting and diffusing concerns to leadership where applicable Performs other duties as assigned Requirements: High school diploma or equivalent is required, College coursework or degree preferred 2 years of experience in sales, customer service, or a related field required. Background in healthcare, wellness, or population health management is preferred Experience using Customer Relationship Management (CRM) tools and working with contact center software is preferred Ability to work in an in-person, hybrid, or HIPAA-compliant remote setting depending on business needs Flexibility to work evenings, weekends, or adjusted schedules to maximize member outreach opportunities is preferred Bilingual English/Spanish fluency preferred Skills: Exceptional verbal and written communication skills with the ability to tailor messaging to diverse audiences Strong persuasive and negotiation abilities with a focus on understanding individual member needs Confidence in overcoming objections and barriers to enrollment while treating all members with respect, compassion, and empathy Excellent organizational skills and attention to detail to manage multiple tasks and member records Ability to thrive in a performance-driven environment A growth mindset with a willingness to learn and adapt to new strategies and tools Travel: Limited Travel, Scheduled per needs of the business #LI-Remote

The AVP of Operations is responsible for overseeing Healthmap’s non-clinical teams and enhancing member engagement. This role involves driving operational results and collaborating with senior leaders to improve efficiency and operationalize new products. | Candidates should have a bachelor's degree, with a master's preferred, and at least 10 years of leadership experience in operations. Experience in managing call centers and working with health insurance companies is highly preferred. | Position Summary: The Associate Vice President (AVP) of Operations is primarily responsible for Healthmap’s non-clinical teams and effective member engagement. The AVP, Operations will partner across the company to provide non-clinical support to clinical campaigns and other operations initiatives. Healthmap’s non-clinical teams are critical in improving member health by making a great first impression and establishing a relationship of trust with the member. This role will work with Healthmap’s senior leaders to improve operational efficiency, improve member engagement, and assist with oversight of critical day-to-day non-clinical functions. As a key leader they are directly responsible for driving operational results while acting as a thought leader at Healthmap. This position will lead teams to achieve desired outcomes. Finally, the position will assist key senior leaders to operationalize new products. Responsibilities: Strategic oversight of Healthmap’s non-clinical operations Alignment with the clinical services team and Regional Vice Presidents Lead multiple teams that include and may be subject to change o Mail Fulfillment – Direct oversight of the mail fulfilment center including mail vendor management o Member Engagement – Provide operational and strategic leadership for the outbound call center team that is charged with obtaining consent from members to join Healthmap’s Kidney Health Management program o Workforce Management – providing support to both clinical and non-clinical departments Drive operational efficiency Manage all Member Incentive Programs – ensuring appropriate ROI and effectiveness Vendor management of supporting telecom and mail services Develop additional reporting capabilities to monitor team effectiveness Work directly with key senior leaders within Clinical Operations to improve operational efficiency Work directly with the Account Management Executives to enhance operational offerings while overseeing operational results Ensure company adherence with legal and regulatory requirements Conduct quality improvement and outcomes studies Participate in customer management activities Business lead for new solutions and product development Perform other related duties as assigned Requirements: Bachelor's degree from an accredited four-year college or university, Masters degree preferred At least 10 years’ experience in a leadership position Operations experience required Operational clinical cross functional matrix experience Experience with running Inbound and Outbound Call Centers Experience managing teams that engage with customers directly (B2C operations) highly preferred Experience with health insurance companies and related vendors highly preferred Experience leading mail fulfillment teams preferred Skills: Excellent presentation skills, interpersonal skills as well as excellent written and verbal communication skills to target audience Strong relationship building skills, prioritization and solutions oriented Strong strategic thinking, critical thinking, analytical ability, verbal, and written communication skills to target audience Metrics driven ability to understand key goals from program and understand reporting results to communicate areas of opportunity to all stakeholders Ability to manage multiple priorities Must be proficient in Microsoft Office Outlook, Word, Excel, PowerPoint etc. Travel: Limited Travel, scheduled per needs of the business #LI-Remote

The Assistant Controller oversees Healthmap’s accounting operations, ensuring the accuracy and integrity of financial results. This role includes managing the accounting team, establishing internal controls, and ensuring compliance with GAAP standards. | Candidates must have a Bachelor’s degree in finance, accounting, or a related field, along with a CPA certification. A minimum of 8 years of accounting experience and 2 years in a leadership role are required, with a preference for healthcare accounting experience. | Position Summary: The Assistant Controller oversees Healthmap’s accounting operations, ensuring the accuracy, integrity, and timeliness of financial results. This role will execute and optimize accounting strategy, lead teams and partners cross functionally to advise on accounting best practices, manage the accounting team, establish and maintain internal controls, and ensure compliance with GAAP standards. Responsibilities: Coordinate all accounting operations functions, including accounts payable and receivable and revenue cycle management Lead internal and external audit processes by coordinating between auditors and internal stakeholders Stay current on changes in accounting standards to ensure company policies and procedures are in compliance with latest GAAP guidance Manage the accumulation and consolidation of all financial data necessary for an accurate accounting of consolidated business results Identify opportunities for improvements in financial processes, systems, and reporting addressing short-, mid- and long term direction Assist with corporate insurance and treasury management strategies Lead, mentor, and develop accounting staff to build a high-performance team Provide leadership with information vital to the decision-making process, and makes recommendations for system and process enhancements that mitigate risks Act as a key advisor to identifying opportunities, trends, risks, and understanding financial results Perform other related duties as assigned Requirements: Bachelor’s degree in finance, accounting or related field required Certified Public Accountant (CPA) is required 8 years proven accounting experience 2 years of experience as a people leader or manager Healthcare Accounting background highly preferred Proven experience managing audits Working knowledge of finance law and regulatory standards (GAAP) Skills: Proficiency working with Microsoft Office: Outlook, Word, Excel, PowerPoint Analytic, organization and problem-solving skills Strategic data interpretation making inferences of key data Effective communication and presentation skills Travel: ​​Limited Travel, Scheduled per needs of the business #LI-REMOTE