Healthmap Solutions

Lead and manage technical operations teams, establish governance processes, and drive enterprise operational improvements. | Bachelor's degree in a related field, at least 4 years in operations management with leadership experience, and familiarity with IT systems and project management. | Position Summary: The Senior Manager of Program Operations and Delivery will lead a technical operations delivery team focused on agile enterprise delivery and innovative optimization. This role is pivotal in establishing and managing governance processes, successfully leading a technical operations team, and driving business delivery through exacting planning and execution. This Senior Manager will manage operations-enabled technical solutions, drive quality development through team leadership, and actively collaborate with leadership on the application of these solutions throughout the organization to enhance realized value. Responsibilities: Partner with IT Innovation teams on technical enablement tools supporting operational execution of day-to-day enhancements and operational flow changes Incorporate end-to-end systems approach to effectively direct and influence improvements throughout the enterprise Position and empower technical operations through innovative exploration and application to enterprise needs Actively engage and drive cross-functional collaboration in planning and prioritization forums, supporting focus on appropriate value and goal for the team Analyze data and trends to predict and mitigate potential risks on requested models. Manage the execution of business deliverables according to established timelines and quality standards through a well-curated backlog Lead and mentor technical operations team members, driving enterprise understanding, internal growth, and active engagement Establish and manage robust governance processes to ensure compliance and quality within development and implementation of technical operations deployments Ensure consistency and clarity in technical operations, taxonomy, and metrics through collaboration with established Data Governance protocols and enterprise communication for new operational models Track, monitor, and validate forecasted impacts within proposed operational workflow changes, partnering with impacted team leadership in the analysis Measure user satisfaction and quality of delivery, focusing on continual improvement efforts Establish and oversee maintenance of testing protocols to validate operational workflows and mitigation of compliance and quality risks Implement measures to ensure technical operations resilience and continuity Establish Release Procedures and transparent reporting/communication for technical operations deployments Requirements: Bachelor’s degree in Business Administration, Operations Management, or a related field. Master’s degree preferred 4 years of experience in operations management, with at least 3 years in a leadership role overseeing complex operational workflows Familiarity with IT systems, software development lifecycle, and project management methodologies Skills: Strong leadership and decision-making abilities with a proven track record of driving cross-functional collaboration and achieving results Ability to develop and execute strategic plans aligned with organizational objectives Excellent verbal and written communication skills, with the ability to influence and negotiate effectively at all levels of the organization Apply innovative thinking and creative problem-solving skills to address challenges and identify opportunities for improvement Encourage and champion innovative ideas to enhance outcomes and deliverables Travel: Limited Travel, scheduled per needs of the business #LI-Remote

The AVP of Operations is responsible for overseeing Healthmap’s non-clinical teams and enhancing member engagement. This role involves driving operational results and collaborating with senior leaders to improve efficiency and operationalize new products. | Candidates should have a bachelor's degree, with a master's preferred, and at least 10 years of leadership experience in operations. Experience in managing call centers and working with health insurance companies is highly preferred. | Position Summary: The Associate Vice President (AVP) of Operations is primarily responsible for Healthmap’s non-clinical teams and effective member engagement. The AVP, Operations will partner across the company to provide non-clinical support to clinical campaigns and other operations initiatives. Healthmap’s non-clinical teams are critical in improving member health by making a great first impression and establishing a relationship of trust with the member. This role will work with Healthmap’s senior leaders to improve operational efficiency, improve member engagement, and assist with oversight of critical day-to-day non-clinical functions. As a key leader they are directly responsible for driving operational results while acting as a thought leader at Healthmap. This position will lead teams to achieve desired outcomes. Finally, the position will assist key senior leaders to operationalize new products. Responsibilities: Strategic oversight of Healthmap’s non-clinical operations Alignment with the clinical services team and Regional Vice Presidents Lead multiple teams that include and may be subject to change o Mail Fulfillment – Direct oversight of the mail fulfilment center including mail vendor management o Member Engagement – Provide operational and strategic leadership for the outbound call center team that is charged with obtaining consent from members to join Healthmap’s Kidney Health Management program o Workforce Management – providing support to both clinical and non-clinical departments Drive operational efficiency Manage all Member Incentive Programs – ensuring appropriate ROI and effectiveness Vendor management of supporting telecom and mail services Develop additional reporting capabilities to monitor team effectiveness Work directly with key senior leaders within Clinical Operations to improve operational efficiency Work directly with the Account Management Executives to enhance operational offerings while overseeing operational results Ensure company adherence with legal and regulatory requirements Conduct quality improvement and outcomes studies Participate in customer management activities Business lead for new solutions and product development Perform other related duties as assigned Requirements: Bachelor's degree from an accredited four-year college or university, Masters degree preferred At least 10 years’ experience in a leadership position Operations experience required Operational clinical cross functional matrix experience Experience with running Inbound and Outbound Call Centers Experience managing teams that engage with customers directly (B2C operations) highly preferred Experience with health insurance companies and related vendors highly preferred Experience leading mail fulfillment teams preferred Skills: Excellent presentation skills, interpersonal skills as well as excellent written and verbal communication skills to target audience Strong relationship building skills, prioritization and solutions oriented Strong strategic thinking, critical thinking, analytical ability, verbal, and written communication skills to target audience Metrics driven ability to understand key goals from program and understand reporting results to communicate areas of opportunity to all stakeholders Ability to manage multiple priorities Must be proficient in Microsoft Office Outlook, Word, Excel, PowerPoint etc. Travel: Limited Travel, scheduled per needs of the business #LI-Remote

The Assistant Controller oversees Healthmap’s accounting operations, ensuring the accuracy and integrity of financial results. This role includes managing the accounting team, establishing internal controls, and ensuring compliance with GAAP standards. | Candidates must have a Bachelor’s degree in finance, accounting, or a related field, along with a CPA certification. A minimum of 8 years of accounting experience and 2 years in a leadership role are required, with a preference for healthcare accounting experience. | Position Summary: The Assistant Controller oversees Healthmap’s accounting operations, ensuring the accuracy, integrity, and timeliness of financial results. This role will execute and optimize accounting strategy, lead teams and partners cross functionally to advise on accounting best practices, manage the accounting team, establish and maintain internal controls, and ensure compliance with GAAP standards. Responsibilities: Coordinate all accounting operations functions, including accounts payable and receivable and revenue cycle management Lead internal and external audit processes by coordinating between auditors and internal stakeholders Stay current on changes in accounting standards to ensure company policies and procedures are in compliance with latest GAAP guidance Manage the accumulation and consolidation of all financial data necessary for an accurate accounting of consolidated business results Identify opportunities for improvements in financial processes, systems, and reporting addressing short-, mid- and long term direction Assist with corporate insurance and treasury management strategies Lead, mentor, and develop accounting staff to build a high-performance team Provide leadership with information vital to the decision-making process, and makes recommendations for system and process enhancements that mitigate risks Act as a key advisor to identifying opportunities, trends, risks, and understanding financial results Perform other related duties as assigned Requirements: Bachelor’s degree in finance, accounting or related field required Certified Public Accountant (CPA) is required 8 years proven accounting experience 2 years of experience as a people leader or manager Healthcare Accounting background highly preferred Proven experience managing audits Working knowledge of finance law and regulatory standards (GAAP) Skills: Proficiency working with Microsoft Office: Outlook, Word, Excel, PowerPoint Analytic, organization and problem-solving skills Strategic data interpretation making inferences of key data Effective communication and presentation skills Travel: ​​Limited Travel, Scheduled per needs of the business #LI-REMOTE