Hathaway Healthcare

Lead multiple customer implementations from kickoff through adoption, coordinate technical integrations, manage risks, and improve onboarding processes. | 5+ years SaaS or health tech project management with experience managing complex health system implementations, familiarity with EHR integrations, strong communication, and preferably PMP/Agile certifications. | About Us We’re a fast-growing startup transforming the medical coding and health system space. Our product helps providers streamline coding, improve compliance, and unlock measurable operational efficiencies. We’re looking for a Senior Implementation Project Manager who can lead multiple customer deployments in parallel, refine our onboarding playbook, and help us scale. This is a hands-on, high-impact role at the intersection of healthcare operations, technology, and customer delivery. If you thrive in a fast-paced startup environment and can build structure while driving results, we’d love to meet you. What You’ll Do Own the customer journey starting at kickoff and lead the full implementation lifecycle through integration, testing, go-live, and adoption. Run multiple projects in parallel, ensuring milestones are met, risks are managed, and customers see value quickly. Lead kickoff sessions with new customers, capturing requirements and aligning expectations with internal and external stakeholders. Serve as the primary point of contact for client stakeholders, including clinical, operational, and IT leaders. Coordinate technical integrations with EHRs, coding platforms, and data feeds (HL7, FHIR, APIs), working closely with integration engineers. Validate coding and clinical outputs to match customer workflows, compliance needs, and ROI expectations. Identify and escalate risks early, communicating clearly and driving mitigation plans. Work cross-functionally with Product, Engineering, and Customer Success to resolve issues and ensure smooth delivery. Support customer change management: training, workflow adoption, and operational readiness. Track and report on KPIs such as time-to-value, adoption, and satisfaction to measure success. Contribute to building our implementation playbook by improving documentation, templates, and best practices. What We’re Looking For - Experience & Expertise 5+ years in SaaS or health tech project management (minimum 3 if highly relevant), with proven success managing complex, multi-site health system implementations. Demonstrated ability to manage multiple concurrent customer projects in a product company environment. Familiarity with health system workflows, medical coding, and/or EHR systems (Epic, Cerner, Meditech, etc.). Strong understanding of data integrations (HL7, FHIR, APIs, EHR feeds). Experience working in a startup or high-growth environment where processes are evolving. Skills & Traits Strong executive presence and communication skills; able to lead conversations with senior stakeholders. Highly organized, detail-oriented, and outcome-driven. Skilled at influencing without direct authority across Product, Engineering, and Customer Success. Adept at risk management, conflict resolution, and aligning stakeholders under tight timelines. Comfortable building processes while executing in parallel. Qualifications & Tools Bachelor’s degree in Health Informatics, Computer Science, Engineering, or related field (or equivalent experience). PMP, Agile/Scrum, or health IT certifications (preferred). Proficiency with project management tools (Jira, Asana, Smartsheet, or equivalent). Familiarity with HIPAA, compliance, and revenue cycle operations is a plus. Nice to Have Direct exposure to medical coding workflows and revenue cycle operations. Experience with Jira or similar tools for sprint and issue tracking. Previous experience defining or improving implementation playbooks. Why Join Us? Be part of a mission-driven startup reshaping healthcare delivery and compliance. Take a lead role in defining how we scale onboarding and integrations across health systems. Collaborate closely with a passionate, cross-functional team at the intersection of healthcare, AI, and automation. Grow alongside the company as we expand nationally. This position is NOT eligible for visa sponsorship. Job Type: Full-time Pay: $130,000.00 per year Benefits: • 401(k) • Dental insurance • Flexible spending account • Health insurance • Life insurance • Paid time off • Vision insurance Work Location: Remote