Hatch

Lead end-to-end engagements delivering business impact and manage client relationships and teams. | Requires 10+ years management consulting with expertise in strategy, business transformation, and supply chain, plus leadership and client management skills. | Requisition ID: 98352 Job Category: Consulting Location: Houston, TX, United States Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 70 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. Our Advisory team combines technical, social, environmental, and business expertise to deliver evidence-based solutions. We help clients unlock the full potential of their assets and organizations to achieve real results faster. Join our Advisory team today! Please note this role can be located in Houston, Brooklyn or Chicago. What You’ll Do As an Engagement Manager, you will make an important contribution to the strategy, design, and implementation of business decisions to ensure positive impact and sustainable results. You will develop tailor-made solutions for highly complex cases, lead engagements, and act as the key point of contact for your clients, senior leaders, sponsors, and other stakeholders within Hatch. You will lead and provide mentorship to your teams, while coordinating resources, owning the outcome, and continuing to inspire and drive progress. • Lead end-to-end engagements, delivering quantifiable impact (cost savings, improved KPI, etc.). • Actively manage and lead SMEs in an engagement. • Ensure on-time and on-budget delivery of projects, while providing quality assurance to ensure work is delivered to the highest possible standard. • Supervise, coach, and participate in the value creation process across the team. • Structure problems and define the workstreams to deliver impact. • Respond to client concerns efficiently, proactively coaching clients in problem structuring and solving. • Anticipate barriers to successful analysis and guide the team in resolving them. • Develop growing client network and build effective relationships with new clients. • Proactively engage key client stakeholders to update/manage expectations • Take global best practices and customize for client context. • Identify opportunities and invest time to coach team members • Actively seek out opportunities to develop innovative solutions and services • Be a champion of inclusion and diversity • Assist with the project risk evaluations and management processes, including start up planning activities, holding workshops, assessments, and developing business philosophy and operational strategy. What You Bring to the Role • 10+ years of management consulting • An undergraduate degree in Engineering, Business, Finance or equivalent • Advanced graduate degree e.g., MBA, PhD or equivalent is advantageous • Proven experience in mining, metals, energy or infrastructure projects. • Solid functional knowledge in one or more of the following areas: Strategy, Transaction Support, Business Transformation, Capital Productivity, Supply Chain, Asset & Maintenance Management, Organization Effectiveness, and Risk Management • Experience in managing and executing large-scale operational engagements • Comfortable dealing with ambiguity and the ability to distill value during projects • Proven client relationship management and business development skills • Motivating and supportive leadership skills Why join us? • Work with great people to make a difference • Collaborate on exciting projects to develop innovative solutions • Top employer What we offer you? • Flexible work environment • Long term career development • Think globally, work locally Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed. We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.

Lead and deliver Integrated and Remote Operation Centers engagements and develop regional capabilities. | Requires 5-8 years management consulting or industry experience in IROC implementation with relevant degrees. | Requisition ID: 96358  Job Category: Engineering  Location: Houston, TX, United States    Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.   We're at the forefront of our clients' digital transformation journey, successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. Join the team to improve project outcomes, leverage the digital twin, deliver systems integration and interoperability, and support decision-making, autonomous execution, and integrated operations and performance centers.   Hatch develops Digital Products and Solutions for the Metals, Energy, and Infrastructure Sectors in Integrated and Remote Operation Centers, Asset Intelligence, AI Assissted Process Control, Industrial Automation, IT/OT Integration and Operational Decision Support Systems. Our clients are increasingly investing in technologies to remove people from remote locations, dangerous workfronts and to achieve real time understanding of complex supply chains to allow better decision making.  Hatch combines this digital knowhow with deep industry expertise, business transformation advisory services and engineering capabilities to deliver a holistic outcome for our clients.   Hatch is seeking a highly motivated and accomplished Integrated and Remote Operation Centers (IROC) Senior Manager to join our Digital team in the USA. The IROC Senior Manager will report to the Digital Principal Mining & Metals USA and be responsible for:   Lead and deliver IROC related engagements predominantly in the USA. Co-develop the broader IROC capability in the region, Collaborate closely with the Global IROC solution team to Contribute to the overall strategy and direction for the development of the IROC offering(s).       Functional Tasks:   This role will form part of the Digital USA Delivery Team. The specific functional tasks will include: Actively deliver IROC related engagements by providing domain expertise. Whether that be through client engagement, development of project artefacts, review of deliverables or coaching of the project team. Coach and develop people in the region, imparting your IROC domain expertise to build a local team who is knowledgeable in IROC concepts and best practice. Pursue, nurture and leverage key internal relationships critical for the practice's success. Evangelize relentlessly. Collaborate with the global IROC solution team to shape the development of repeatable offerings that are relevant to the region. Champion the global IROC offerings in the region to ensure that they are leveraged for client engagements, providing feedback and continuous improvement inputs. Collaborate with technical and delivery teams to ensure consistency of approach Remain abreast of the industry, competitors and technology trends and align our services to market needs.  Consider alliances, investment opportunities and acquisitions to improve market position and grow revenue. Establish Hatch’s eminence in the market through delivery of conference presentations, participation in industry forums, publication of white papers and other thought leadership articles.   Experience and skills important for the role:   5-8 years of management consulting or relevant industry and domain experience Have had senior roles in either the implementation or operation of IROCs in the mining, metals, or energy industries. Deep knowledge of how a wholistic design approach (across people, process, technology, and facilities) can be best applied to deliver maximum value to our clients. Bachelor’s degree in Engineering, Finance or Business, or an equivalent combination of education and professional experience, an MBA or equivalent postgraduate degree is advantageous Be able to articulate a vision for the next generation of digitally enabled IROCs and the associated value proposition for our clients. Strong initiative, eagerness to break new ground and create opportunities for others. Be able to positively influence by possessing the skills and abilities necessary to facilitate team building, client relations, negotiation, decision making and creative problem solving. Be known in the market as a thought leader who is driving industry trends related to integrated and remote operations. An innovative and results oriented person who thrives in a complex and fast-paced work environment. Strong communicator with the ability to interact professionally and considerately with client(s), gaining co-operation and respect. Excellent verbal and written communication skills with proven ability to present concepts, ideas, and insights to the project team and clients. Embracing an entrepreneurial spirit and comfort working within a rapidly changing environment. Ability to solve complex functional/process issues which cross organizational boundaries; ability to liaise and negotiate. Undertake North America travel to client/project sites as required.   Why join us?   Work with great people to make a difference Collaborate on exciting projects to develop innovative solutions Top employer What we offer you?   Flexible work environment Long term career development Think globally, work locally   Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.   We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.

Design, build, and maintain scalable backend services and APIs with ownership from architecture to production. | Several years of backend development experience, strong API design skills, excellent communication, and ability to mentor junior engineers. | Summary Hatch engineering culture is driven by speed, ownership, and impact. We're a small, ambitious team building AI that transforms how service businesses grow, and we move fast. Engineers own problems end to end, ship to production early, and work across a modern stack (Elixir, Python, Go, React + TypeScript) on problems that directly shape the customer experience. At the end of the day, we're here to build something that matters, grow as engineers, and do it together. As part of the AI agents team, you'll work at the intersection of classic product engineering and AI - building the underlying systems that let our AI agents reason, act, and improve. Your work has a direct, measurable line to customer revenue. This opportunity requires you to be located in the United States. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Hatch, we’re looking for great people, not just those who simply check off all the boxes. What you'll do • Design, build, and maintain scalable backend services, APIs, and third-party integrations and clearly communicate technical decisions and trade-offs to the team. • Partner closely with product and design as a true thought partner - bring a strong product sense and a product-oriented mindset to every feature, balancing user needs, business goals, and technical trade-offs. • Own your work end-to-end and deliver results on time, partnering across team boundaries when needed to unblock yourself, drive clarity, and ship. • Apply industry-standard engineering practices: thorough code review, automated testing, CI/CD, progressive delivery with feature flags and A/B experimentation, observability, and clear technical documentation. • Set the technical direction and quality bar for the team across architecture, code quality, and delivery practices. • Proactively identify and resolve critical technical issues, contribute to architectural discussions, and raise the bar for the group. • Mentor and guide junior engineers, fostering a culture of learning and technical excellence. What it takes to succeed • Solid backend experience in one or more of Elixir, Go, Python, or a comparable server-side language, with the curiosity and adaptability to pick up new languages and frameworks as our stack evolves. • Deep understanding of backend systems, API design, and data modeling - comfortable owning features end-to-end from architecture to production • Familiarity with ML/LLM systems including prompt engineering, evals, and model behavior is a plus. • Sense of ownership and bias for action - you take ambiguous problems from start to finish, work across team boundaries to unblock yourself when needed, and stay accountable through delivery. • Excellent communication skills and the ability to collaborate effectively with technical and non-technical stakeholders. • Eager to keep up with the ever-changing landscape of AI capabilities - actively exploring new models, tools, and techniques, and thoughtfully applying them to your work and to the product. • Several years of experience shipping production software, with a track record of leading projects from spec to launch alongside multiple contributors. What you'll get • Full responsibility for projects from day one, a collaborative team, and a dynamic work environment. • This opportunity has the option to be fully remote in all locations across the US • Effective your first day: Full medical, vision, and dental • Mental health support and services via Modern Health • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday • Up to 14 weeks of parental leave • Monthly wellness stipend • 401(k) retirement savings plan • Employee stock purchase plan • Professional development reimbursement • Work from home reimbursement Why Hatch • Shape the future of AI-driven customer service • Build alongside founders and leaders who value speed, ownership,and ambition • Solve challenging problems and see the impact on real businesses and customers • Join a team of builders who care about great engineering, fast execution, and each other Closing • There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience. • Based on the anticipated level of experience we are seeking, we expect the compensation range for this role to be between $112,000 and $216,000. You may also be offered a bonus and benefits. • In the event a candidate is hired into a role that is leveled higher or lower than the role specified in this job posting, the compensation range may vary accordingly. We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please let us know. Note: Hatch does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Hatch is not responsible for any fees related to unsolicited resumes. We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California). Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role. Recruiting and Applicant Privacy Notice