Hartford HealthCare Medical Group

Provide professional patient service including greeting, scheduling, billing, and maintaining a positive patient environment in a fast-paced medical office. | Requires relevant medical office experience, Epic software familiarity, strong communication and computer skills, ability to multitask, and knowledge of insurance and medical terminology. | Location Detail: 85 Seymour Street - HHMOB (10117) Shift Detail: Monday -Friday Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties. Job Description Responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. · Warmly greets and registers arriving patients. · Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter. · Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit. · Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients. · Collects co-payments and office charges as needed and explains office payment billing policies to patients. · Ensures patients have a comfortable and inviting environment by maintaining a clean waiting room, actively removing trash and keeping magazines current at the start of each session and throughout the day. As a Patient Service Coordinator for the Epilepsy Center you will work with a great team of physicians, physician assistants, and advance practice registered nurses. Within this position there is great support from colleagues and leadership to ensure your success within the role. We are looking for a candidate who is ambitious, reliable, and a team player who is ready to learn. There is ample opportunity for growth within Hartford HealthCare and the Ayer Neuroscience Institute, and this role will prepare you for that next step. Qualifications · High school diploma or equivalent preferred · Relevant experience in a fast-paced medical office highly preferred. · Epic experience preferred. · Spanish speaking preferred · Positive, customer-focused approach, with commitment to providing excellent patient care. · Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands. · Proven ability to work effectively in a team environment. · Excellent verbal communication skills. Ability to communicate in other languages highly desirable. · Strong computer skills. Solid working knowledge of Microsoft Office software. · Basic working knowledge of medical terminology. · Ability to travel independently to satellite offices with or without advanced notice. · Strong working knowledge of insurance requirements. We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

Greet patients, answer questions, register patients, maintain records, schedule appointments, and facilitate communication between patients and healthcare providers. | High school diploma or GED, 2+ years customer service experience preferred, relevant fast-paced medical office experience preferred, Epic software experience preferred, and a positive customer-focused approach. | Location Detail: 280 South Main St Cheshire (10471) Shift Detail: Mon-Fri Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties. Job Description Serve patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards. Qualifications • High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred • Relevant experience in a fast-paced medical office highly preferred. • Epic experience preferred. • Positive, customer-focused approach, with commitment to providing excellent patient care. We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

Provide professional customer service by greeting and registering patients, scheduling appointments, handling calls, collecting payments, and maintaining a welcoming environment. | High school diploma or equivalent, preferred 1 year customer service experience in a fast-paced medical office, and preferred Epic software experience. | Location Detail: 399 Farmington Ave Farmington (10083) Shift Detail: Monday - Friday Be the Best at Getting Better. Join over 40,000 Hartford HealthCare colleagues who make a difference every day. What We Offer • Career growth and movement opportunities within our network • On-going education and training • Robust Benefits Package • Generous PTO to promote work/life balance • Special Interest Groups • Referral Bonus Program (top leader number of employee referrals in the industry) • Wellness Programs • Employee Discount Programs • Supportive culture • Awards & Recognition • Flexible Scheduling • Rewarding Compensation • 401K with company match • Clinical specialty opportunities Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties. Job Summary Patient Service Coordinators are responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. · Warmly greets and registers arriving patients. · Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter. · Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit. · Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients. · Collects co-payments and office charges as needed and explains office payment billing policies to patients. · Ensures patients have a comfortable and inviting environment by maintaining a clean waiting room, actively removing trash and keeping magazines current at the start of each session and throughout the day. · Travel to cover regional offices, as needed. Qualifications • High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred • 1 Year customer service experience in a fast-paced medical office preferred • Epic experience preferred. We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.

Provide basic clinical and clerical support within the Medical Assistant scope, including patient care and administrative duties. | Requires Medical Assistant diploma or equivalent certification, BLS provider credential within 90 days, and preferably EPIC EMR experience. | Location Detail: 256 North Main St Manchester (10077) Shift Detail: Mon-Friday Start here at Hartford HealthCare and work where every moment matters! At Hartford HealthCare Medical Group we not only take great care of our patients, we take great care of our Medical Assistants too! Our benefit options are designed so you can care for yourself and your family, just as you care for others when you are here. • Supportive environment to promote professional and interpersonal development and growth with our MA career ladder program • Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleague AND dependents • Medical, dental and vision coverage options • Generous PTO to promote work/life balance • Employee assistance and wellness programs including a strong focus on promoting mental health • Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more! Hartford HealthCare Medical Group is one of the largest medical practices in New England with locations throughout Connecticut and Rhode Island. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties. Job Description Provides basic clinical and clerical support in the delivery of patient care within the Medical Assistant scope of education. The Medical Assistant experiences continued training of all aspects of the Medical Assistant role. Qualifications Education: • Diploma from an accredited Medical Assistant program OR an active CT CNA, EMT, Paramedic or Medic Certification OR relative experience as outlined below. • Certified BLS Provider credentialed from the American Heart Association (AHA) obtained within 3 Months (90 days) of hire date or job transfer date. • All required credentials to be maintained throughout employment. Experience: • In lieu of education requirement, at least one year of experience in direct patient care (acute or ambulatory space) may be considered. • Relevant experience or MA externship in a busy medical office preferred. • EPIC EMR experience preferred. We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

Provide clinical and clerical support including patient vitals, scheduling, referrals, and office coordination under provider direction. | Medical Assistant diploma or equivalent certification, BLS certification within 90 days, and at least one year of direct patient care experience. | Location Detail: 65 Memorial Rd WH BBSQ (10059) Shift Detail: Monday - Friday Travel required within Harford region office locations. Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties. At Hartford HealthCare Medical group we offer: • Supportive environment to promote professional and interpersonal development and growth • Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleague AND dependents • Employee assistance and wellness programs including a strong focus on promoting mental health • Paid time off and health insurance packages Job Description Provides basic clinical and clerical support in the delivery of patient care within the Medical Assistant scope of education. The Medical Assistant experiences continued training of all aspects of the Medical Assistant role. Provides direct patient care under direction of provider, including but not limited to vitals, allergy/ medical reconciliation, screenings, patient history, health maintenance, advance directives and virtual health. The MA will also work on the coordination of office based projects under the direction of the practice Manager and Provider. Provides indirect patient care related to the Medical Assistant scope of education; heavy procedural work load. Scheduling, check in/out, referrals, chart prep and prior authorizations. Conducts point of care testing including quality control and documentation. Serves as the primary resource to office staff on administrative matters including staff schedules, providing the staff updates on policies and procedures, teamwork, act as a liaison regarding daily operations and staff communication through morning huddle. Maintains office equipment, order supplies based on inventory, and ensure the Environment of Care is completed daily. Travel required within Harford region office locations. Qualifications Education: • Diploma from an accredited Medical Assistant program OR an active CT CNA, EMT, Paramedic or Medic Certification OR relative experience as outlined below. • Certified BLS Provider credentialed from the American Heart Association (AHA) obtained within 3 Months (90 days) of hire date or job transfer date • All required credentials to be maintained throughout employment. Experience: • In lieu of education requirement, at least one year of experience in direct patient care (acute or ambulatory space) may be considered. Relevant experience or MA externship in a busy medical office preferred. • EPIC EMR experience preferred. We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

Provide professional patient registration, appointment scheduling, call handling, payment collection, and maintain a welcoming environment to ensure positive patient experiences. | High school diploma preferred, experience in fast-paced medical office, Epic software proficiency preferred, strong communication and computer skills, knowledge of medical terminology and insurance, ability to multitask and work in a team. | Location Detail: 330 Western Blvd Glastonbury (10109) Shift Detail: Monday -Friday Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties. Job Description Responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. • Warmly greets and registers arriving patients. • Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter. • Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit. • Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients. • Collects co-payments and office charges as needed and explains office payment billing policies to patients. • Ensures patients have a comfortable and inviting environment by maintaining a clean waiting room, actively removing trash and keeping magazines current at the start of each session and throughout the day. Qualifications • High school diploma or equivalent preferred • Relevant experience in a fast-paced medical office highly preferred. • Epic experience preferred. • Positive, customer-focused approach, with commitment to providing excellent patient care. • Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands. • Proven ability to work effectively in a team environment. • Excellent verbal communication skills. Ability to communicate in other languages highly desirable. • Strong computer skills. Solid working knowledge of Microsoft Office software. • Basic working knowledge of medical terminology. • Ability to travel independently to satellite offices with or without advanced notice. • Strong working knowledge of insurance requirements. We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

Oversee office operations, manage patient flow, supervise staff, and ensure efficient practice operations across multiple locations. | 3 years medical/surgical practice experience, high school diploma minimum, Epic experience preferred, supervisory experience preferred, strong communication and leadership skills. | Location Detail: 1559 Sullivan Ave S Windsor (10101) Shift Detail: Mon-Fri Start here at Hartford HealthCare and be part of something better!   Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do. We invite you to become part of Connecticut’s most comprehensive healthcare network.   Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties. At Hartford HealthCare Medical group we offer: • Supportive environment to promote professional and interpersonal development and growth • Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleague AND dependents • Medical, dental and vision coverage options • Generous PTO to promote work/life balance • Employee assistance and wellness programs including a strong focus on promoting mental health • Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more! JOB SUMMARY The role is responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency. Provides day-to-day operational, technical and problem-solving leadership on administrative matters including, but not limited to: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization. Supervises the administrative and clinical staff and practice operations including scheduling, work flow, service delivery and employee performance. This role offers the opportunity to travel between Manchester, South Windsor and Enfield offices —bringing variety to your workday and the chance to collaborate across multiple teams and communities. Qualifications Qualifications • 3 years of experience in a medical/surgical practice required. • High School Diploma or equivalent preferred. • Bachelor’s Degree and/or appropriate certification preferred. • Epic experience preferred. • Previous management/supervisory or leadership experience preferred. • Strong communications skills and experience in a leading role required • Ability to improve quality and productivity by identifying improvement opportunities • Knowledge and behaviors required to meet age specific patient needs (e.g. Pediatrics, Adolescents, and Geriatrics) preferred We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

Greet and register patients, schedule appointments, manage patient records, handle high call volumes, and facilitate communication between patients and healthcare providers. | High school diploma or equivalent, 1 year of customer service experience in a fast-paced medical office, and preferred Epic software experience. | Location Detail: 100 Retreat Ave (10250) Shift Detail: Mon-Fri Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties. Job Description Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards. • Delivers exceptional customer service with the HHC brand experience. • Welcomes patients in person or on the telephone and takes detailed messages as needed. • Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits. • Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records. • Manages high call volumes. Follows Standard Work to ensure efficient patient experience. • Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations. • Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.). Qualifications • High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred • 1 Year customer service experience in a fast-paced medical office • Epic experience preferred. We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.