Hard Rock Digital

Lead analytical projects to optimize sportsbook performance, provide strategic insights, and build scalable data products. | Requires 5+ years in BI or analytics, deep knowledge of US sports betting markets, proficiency in SQL, Python/R, and experience translating analyses into executive insights. | What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We're building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we're always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us? What's the position? As Lead Sportsbook BI Analyst, you'll be a senior analytical leader on our BI team, reporting to the Senior Manager of Sportsbook BI. You'll drive strategic insights that shape our sportsbook's competitive position and bottom-line performance. Your deep understanding of sports betting combined with analytical rigor will identify opportunities, optimize operations, and influence executive decisions that move the business forward. Key Responsibilities: Drive business performance insights. Proactively identify revenue opportunities, margin improvements, and strategic risks across trading, pricing, product, and customer behavior. Translate complex data into compelling narratives that influence sportsbook strategy and investment decisions Be a strategic advisor to leadership. Partner with VP and Director-level stakeholders across Trading, Product, Marketing, and Operations to answer critical business questions and shape strategic direction Own high-impact analytical projects. Lead our most complex analyses from conception to implementation, delivering insights that directly influence P&L, customer strategy, and competitive positioning Build scalable analytical infrastructure. Partner with Data Engineering to create robust data products and models (using tools like DBT, Snowflake, Databricks) that enable the team to work faster and answer harder questions Elevate the team. Set the standard for analytical excellence, mentor junior and mid-level analysts, and demonstrate "what good looks like" in everything from stakeholder engagement to technical execution What are we looking for? 5+ years of experience in Business Intelligence, Data Analytics, or Data Science, with experience in sports betting, gaming, or similar fast-paced digital business Deep knowledge of US sports and sports betting markets, with understanding of sportsbook economics and key performance drivers Proven track record of influencing business strategy and driving measurable outcomes through analytics Expert-level SQL and advanced proficiency in Python or R for analysis and modeling Strong experience translating complex analyses into executive-ready insights using Tableau, PowerBI, or similar tools Advanced understanding of probability, statistics, and their application to business problems Comfortable building data products and partnering with technical teams to scale analytical capabilities Proactive ownership mindset with insatiable curiosity - someone who sees opportunities others miss and asks the questions no one else is asking What's in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay and benefits Flexible vacation allowance Flexible work from home or office hours Startup culture backed by a secure, global brand Opportunity to drive decision-making for a sportsbook enjoyed by millions as part of a passionate team Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer).

Define and execute omni-channel strategies integrating digital and physical customer experiences in a regulated gaming environment. | 10+ years in omni strategy, field marketing, or property operations within gaming, with proven ability to lead cross-channel initiatives and manage stakeholder relationships. | What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? The Senior Director of Corporate Strategy is responsible for defining and executing Hard Rock Digital’s omni-channel strategy across Florida, with a core focus on seamlessly integrating Hard Rock Bet into brick-and-mortar casino and partner operations. This role serves as the connective tissue between physical properties and digital gaming and sports betting platforms, ensuring a unified customer experience, aligned incentives, and measurable business impact. This leader owns the strategy, planning, and execution of omni-channel offers, promotions, events, CRM initiatives, and partnerships that drive acquisition, retention, and engagement across channels, while maintaining operational excellence and regulatory compliance. Key Responsibilities: Omni-channel strategy & execution Lead the end-to-end strategy and implementation of omni-channel initiatives across Hard Rock casinos and partner properties to drive digital acquisition, retention, and cross-channel engagement. Translate corporate omni-channel strategy into executable plans, calendars, and on-property activations that align digital and physical experiences. Act as the primary liaison between brick-and-mortar casino leadership and online gaming and sports betting teams to ensure alignment in priorities, execution, and customer experience. Develop and oversee cross-channel offers, incentives, promotions, and events that drive measurable customer behavior while maintaining a best-in-class guest experience. Partner with operations, marketing, and compliance teams to ensure all activations are operationally sound and fully compliant with regulatory standards. Customer communication strategy Drive omni-channel CRM strategies across multiple databases. Ensure seamless communication flows between digital and property databases to support personalized, timely, and compliant customer outreach. Partnerships & off-property activations Define and execute a holistic omni-channel partnership strategy aligned with Hard Rock Digital’s brand, growth objectives, and market expansion goals. Own the full lifecycle of partnerships, including pipeline development, deal execution, onboarding, activation, and renewal. Lead off-property partnerships and activations. Marketing, creative & asset integration Lead the implementation of omni-channel digital and physical creative assets across Hard Rock casinos and partner properties. Partner closely with brand, creative, product, and marketing teams to align on messaging, timelines, and execution across channels. Ensure brand consistency and cohesive customer experience across all touchpoints. Performance, compliance & stakeholder management Partner with analytics and insights teams to define success metrics, evaluate performance, measure ROI, and incorporate customer feedback across omni-channel initiatives. Ensure full compliance with all gaming regulations, licensing requirements, and corporate policies across omni-channel initiatives. Proactively identify operational, regulatory, and execution risks and work cross-functionally to mitigate them. Build and maintain strong relationships with property executives, internal leadership, and external vendors to ensure alignment, accountability, and flawless execution. Key Performance Indicators: Omni-channel growth: year-over-year growth in revenue, engagement, and customer penetration across digital and brick-and-mortar channels. Cross-channel conversion & retention: increased conversion between digital and property channels and improved retention and frequency among omni-channel players. Execution excellence: consistent, on-brand execution of omni-channel initiatives across properties, delivered on time and at scale. Partnership impact: incremental customer acquisition, engagement, and revenue generated through off-property and strategic partnerships. Governance & alignment: high stakeholder satisfaction, strong cross-functional collaboration, and full compliance with regulatory and corporate standards. What are we looking for? 10+ years of experience in omni strategy, field marketing, or property operations within gaming environment. Proven experience leading omni-channel strategies that integrate digital products with physical locations at scale. Demonstrated ability to design and execute cross-channel offers, promotions, events, and incentives that drive measurable customer acquisition, retention, and engagement. Experience working across multiple customer databases and CRM platforms, with a strong understanding of segmentation, lifecycle marketing, and compliant customer communications. Strong cross-functional leadership skills with the ability to influence and align senior stakeholders across operations, marketing, analytics, product, compliance, and technology. Experience partnering with property-level leadership and translating corporate strategy into effective local execution. Solid understanding of regulatory and compliance requirements within gaming, sports betting, or similarly regulated industries. Exceptional communication skills with the ability to clearly articulate strategy, performance, and priorities to executive leadership. Bachelor's degree in business, Marketing, Hospitality, or related field What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay and benefits Flexible vacation allowance A hybrid / remote working environment Startup culture backed by a secure, global brand Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

Developing and executing media activation strategies for brand campaigns in the gaming industry, and aligning media plans with creative and business objectives. | Over 10 years of experience in media strategy, with deep industry knowledge, leadership skills, and a strong understanding of measurement and analytics. | What Are We Building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that emanates passion for learning and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, and behavior and strive to ensure we’re always acting authentically. Rooted in the iconic legacy of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What's the position? Hard Rock Digital is seeking a Senior Director - Media Strategy & Planning to lead the development, execution, and evolution of our media investment strategy across our Sports Betting and Online Casino portfolio. This role will own the full media activation strategy for major brand campaigns, ensuring media plans are thoughtfully designed, rigorously tested, and tightly integrated with brand, creative, and performance objectives. This leader will serve as the connective tissue between Media, Integrated Marketing, Brand Strategy, Creative, and Analytics—balancing long-term brand building with immediate performance outcomes. The role will also play a key role in the development of brand creative campaigns, working closely with our agencies of record to develop creative assets that position the brand according to our core identity, identifies and resonates with the appropriate audiences, aligns with our media activation strategy, and ultimately supports our full-funnel marketing objectives. The ideal candidate brings a rare blend of strategic vision, analytical rigor, and operational excellence, with deep experience navigating complex, regulated, high-growth industries. As a senior leader, you'll be expected to build and inspire a high-performing team, foster a culture of innovation and accountability, and ensure marketing strategies reflect a deep understanding of the sports betting audience, industry trends, and media landscape. This position reports directly to the SVP of Marketing and Engagement. What You'll Do Media Strategy & Activation Own the end-to-end media activation strategy for all brand marketing campaigns across Sports Betting and Online Casino products. Design and deliver innovative, insight-driven media plans that elevate brand impact while driving measurable business outcomes. Ensure media activation strategies are thoughtfully aligned with brand positioning, creative strategy, and product marketing priorities. Testing, Measurement & Learning Agenda Own the media testing roadmap in close partnership with the Analytics department, coordinating test designs, KPI priorities, and follow-through on data insights and takeaways. Design and prioritize media channel tests across all major marketing objectives including Brand awareness and consideration, customer acquisition efficiency, and customer retention and lifetime value impacts. Translate test results into clear recommendations that influence future media investment and creative strategy. Brand vs. Performance Balance Lead the brand vs. performance media balance, ensuring optimal investment across upper- and lower-funnel channels contingent on our respective business goals in each state and line of business. Develop and manage a structured testing roadmap to refine channel mix, sequencing, and spend allocation over time. Cross-Functional Leadership Own and strengthen the working relationship between the Media team and Integrated Marketing, Brand Strategy, and Creative teams. Act as a strategic partner to creative teams, ensuring media activation enhances and amplifies creative effectiveness. Align stakeholders around shared goals, timelines, and success metrics. Operational Excellence Develop best-in-class media and creative trafficking plans that ensure flawless execution across all channels. Establish clear processes, governance, and quality standards for media activation and creative deployment. Partner with internal teams and external agencies to ensure operational efficiency, compliance, and scalability. About You Bachelor’s degree in Marketing, Business, Communications, or related field (MBA a plus) 10+ years of progressive experience in media strategy, with a strong background in the sports betting or real money gaming industry. Deep experience across brand and performance media, with a proven ability to balance both effectively. Analytical mindset rooted in keen understanding of measurement frameworks. Iterative testing, and data-driven decision making Experience partnering closely with Creative, Analytics, and Integrated Marketing teams, with a deep understanding of performance marketing and brand storytelling. A natural leader who thrives in a fast-paced, high-growth environment and knows how to motivate and develop high-performing teams. Expert communicator with exceptional organizational and presentation skills — you can move from strategy to details seamlessly. Deep passion for sports and gaming culture, with a finely tuned understanding of sports betting audiences and how to communicate effectively with them. Comfortable operating with ambiguity and making data-informed decisions under pressure. Entrepreneurial spirit, collaborative mindset, and a deep desire to innovate and make an impact. What’s in It for You? Competitive compensation and benefits package Flexible vacation allowance and remote-friendly environment (EST hours) The energy and agility of a startup, backed by a legendary global brand A diverse, inclusive team that celebrates authenticity and empowers everyone to contribute meaningfully Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer).

Design, analyze, optimize, and govern AI-powered agents to improve operational efficiency, compliance, and customer experience. | Bachelor's in Business, Data, or Computer Science, 3-5+ years in AI or automation roles, experience with AI tools, strong communication skills, and understanding of business processes. | What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space—now powered by intelligent automation and AI-driven experiences. What’s the position? As an Analyst - AI Agent Operations, you will play a critical role in designing, analyzing, optimizing, and governing AI-powered agents that support customer experience, risk operations, fraud prevention, and internal workflows. This role sits at the intersection of business, data, and artificial intelligence—bridging operational needs with intelligent agent capabilities. You will work closely with product, engineering, data science, risk, and customer operations teams to ensure AI agents are effective, compliant, scalable, and continuously improving. Responsibilities: Collaborate with business stakeholders to identify opportunities where AI agents can improve efficiency, accuracy, and customer experience. Gather, analyze, and document functional and non-functional requirements for AI agent use cases. Translate business workflows and policies into AI agent logic, decision trees, prompts, and automation rules. Analyze AI agent performance using qualitative feedback and quantitative metrics (e.g., accuracy, resolution rates, escalation rates, latency). Monitor AI agent behavior to identify gaps, bias, errors, or unintended outcomes and recommend corrective actions. Partner with engineering and data science teams to support AI agent development, testing, deployment, and iteration. Define success metrics, KPIs, and reporting dashboards for AI agent effectiveness and business impact. Ensure AI agents comply with regulatory, risk, and responsible gaming requirements. Support UAT, validation, and post-launch monitoring of AI agent releases. Document AI agent workflows, decision logic, escalation paths, and operational guidelines. Work closely with Customer Operations, Fraud, Risk, and Compliance teams to align AI behavior with real-world processes. Facilitate feedback loops between end users and technical teams to drive continuous improvement. Stay current on emerging AI, automation, and agent-based technologies and recommend enhancements. Proactively identify optimization opportunities to expand AI agent capabilities across the organization. What are we looking for? Bachelor’s degree in Business, Information Systems, Data Analytics, Computer Science, or a related field. Master’s degree in Data Science, AI, or a related discipline is a plus. Experience in the Online Gaming Industry is a strong advantage. 3–5+ years of experience in business analysis, data analysis, automation, or AI-related roles. Demonstrated experience working with AI tools, intelligent automation, chatbots, or agent-based systems. Strong understanding of business processes and how AI can augment or automate decision-making. Ability to interpret data, model workflows, and translate insights into actionable recommendations. Excellent written and verbal communication skills, with the ability to explain AI concepts to non-technical audiences. Proven ability to manage multiple initiatives and adapt in a fast-paced environment. Strong analytical, problem-solving, and critical-thinking skills. Certifications: AI, Data, or Analytics certifications (e.g., AI fundamentals, data analytics, automation platforms) are preferred but not required. Preferred Skills: Experience with AI agents, LLM-based tools, chatbots, or decision automation platforms. Familiarity with Agile or Scrum methodologies. Experience working with data visualization or reporting tools (e.g., dashboards, KPIs). Understanding of risk, fraud, or customer support workflows. Knowledge of regulatory or compliance considerations related to AI and automation. Comfort working with technical teams on prompt design, logic flows, and model evaluation. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay and benefits Flexible vacation allowance A hybrid home / office working model Startup culture backed by a secure, global bran Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

The Senior AML Investigations Analyst will conduct in-depth investigations into potential suspicious activities and recommend appropriate actions based on their analysis. They will also manage case files and draft SAR narratives while collaborating with internal and external stakeholders. | Candidates should have a Bachelor's Degree and at least 4 years of AML/BSA experience in relevant industries. Strong investigative skills and knowledge of the gaming industry's regulations are essential, along with the ability to thrive in a fast-paced environment. | What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer’s interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known to the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? Our Senior Anti-Money Laundering (AML) Investigations Analyst will be an integral part of our Compliance Team, reporting to the AML Investigations Manager. The Senior AML Investigations Analyst will primarily provide timely review and analysis of AML and fraud incident reports escalated to Compliance by various business lines for consideration of Suspicious Activity Report (SAR) filings. As a Senior AML Investigations Analyst, you will be responsible for: Conducting in-depth investigations related to potential suspicious activity and recommending SAR, CAR, or No-SAR decisions based on analysis. Gathering supporting documentation from internal systems, business lines, and external sources to assess the nature of the activity. Identifying patterns and trends to support investigation narratives. Managing thorough and organized case files, showing investigation steps, analysis, and conclusions. Drafting clear, concise, and well-supported SAR narratives consistent with regulatory expectations and internal standards. Working with internal stakeholders including AML, Fraud, Risk, Customer Service, and Trading, to ensure thorough incident reporting. Working with external stakeholders including state regulators to provide necessary support and supporting documentation and evidence when required. Assisting in the development and enhancement of AML policies, procedures, and internal controls. Ensuring reports are submitted in a timely manner. Providing mentorship and guidance to analysts. Any other job-related duties as assigned What are we looking for? Superior written and verbal communication skills. This position places a premium on the ability to prepare thorough, concise, well organized, professional written products for external stakeholders. The role is best suited for a candidate who thrives in a fast-paced, ever-changing environment with a passion for the AML/BSA, sports, and casino gaming industries. Make informed decisions on detailed analysis and findings. Qualifications: Bachelor’s Degree and at least 4 years of AML/BSA experience in the Casino, Fintech, or Banking Industry or an equivalent combination of education and relevant work experience. CAMS, CFE, or similar certification is a plus. Previous experience with back-office payments processing, and fraud is preferred. Strong investigative skills, sound judgement, and the ability to review and interpret financial data and activity, in order to make accurate decisions and provide sound recommendations based on available evidence. Analytical skill set, with the ability to communicate effectively. Strong interpersonal skills. Strong knowledge and understanding of the BSA and the rules and regulations of the gaming industry. The ability to adapt to changing priorities and to thrive in a fast-paced work environment. Previous experience in customer verification, customer due diligence, and enhanced due diligence is preferred but not essential. Excellent Microsoft Excel skills. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay and benefits. Start-up culture backed by a secure, global brand. Fully remote position. Opportunity to shape and develop risk-based AML policies and procedures. Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

Lead and mentor a BI analyst team to deliver actionable insights for sportsbook performance, manage operations, and collaborate with data engineering and leadership. | Senior-level BI management experience with strong leadership, technical BI tools expertise, sports betting market knowledge, and excellent communication skills. | What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behaviour, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? We are looking for a dynamic and insight-driven Manager to lead our Sportsbook BI function. Reporting to the Director of Sportsbook BI, this role is focused on developing the capabilities and outputs of our existing team, with a strong emphasis on mentoring, insight generation, and helping the Sportsbook leadership team see beyond surface-level reporting. The ideal candidate will combine technical expertise with strong leadership and stakeholder engagement skills. They will ensure the BI team delivers high-quality, actionable insights that influence decision-making, highlight opportunities, and improve the overall sportsbook performance. You will: • Lead and mentor a team of analysts, providing guidance, support, and development opportunities. Conduct regular 1-2-1s, performance reviews, and upskilling initiatives to ensure the team's growth and efficiency; • Leverage a wide array of data technologies (including but not limited to Snowflake, Databricks, Tableau, PowerBI, Amplitude, Python, R, AI models, etc.) to understand and diagnose business performance; • Oversee the day-to-day operations of the team, ensuring effective allocation of resources and prioritization of tasks, and achievement of KPIs; • Forge key relationships across the business, particularly in departments such as Data Engineering, to influence the data roadmap and optimize our BI infrastructure; • Ensure the team proactively monitors business performance indicators and communicates timely alerts to stakeholders when notable changes occur, with supporting analysis and context; • Work with the Director of Sportsbook BI to foster a culture of technical excellence, curiosity and continuous learning to elevate the standard of analytics across the business. What are we looking for? We are looking for highly motivated individuals with a mix of sports betting knowledge and technical acumen, ready to make an immediate impact from day one. As there is an existing team of analysts to lead, you will be principally assessed on your ability to deliver effective performance management, though demonstration of your technical skills and knowledge of the US sports betting market will also be advantageous. You will be analytical, mathematically minded and detail orientated, with strong communication and presentation skills. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: • Competitive pay and benefits • Flexible vacation allowance • Flexible work from home or office hours • Startup culture backed by a secure, global brand • Opportunity to help shape the future strategy of the Sportsbook Roster of Uniques We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)

The Coordinator will execute customer conversion, retention, and reactivation messaging strategies while ensuring quality and consistency in messaging content. They will coordinate marketing and promotional materials to meet established deadlines. | Candidates should have 2+ years of experience in CRM within the online gaming or sportsbook industry and proficiency in CRM software and data analysis tools. Strong analytical, communication, and project management skills are essential for success in this role. | What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates with a passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? Reporting to the CRM Casino Manager, as a vital member of the promotion and CRM team, you'll help expand Hard Rock Digital's business across multiple jurisdictions. Working hand in hand with the product, marketing, commercial, operations, data and regulatory teams, you will combine your outstanding knowledge of the online gaming customer and experience to play a leading role in driving forward the future growth and direction of the business. Responsibilities for this role include: Execute customer conversion, retention and reactivation messaging and engagement strategies Coordinate both pre-planned and real-time messaging to align with customer needs and business objectives Handle the day-to-day execution of messaging content to ensure quality and consistency Review and validate all copy and graphic materials for accuracy and quality upon receipt Ensure all marketing and promotional materials are accurately and timely deployed to meet established deadlines What are we looking for? In this team, we need people who have a deep understanding of real money online gaming customers, the games, promotions and product features that produce ongoing world-class customer experiences, what the key competitors are up to and the wider market trends. To be successful in this team, you will have: 2+ years of experience in CRM in the online gaming or sportsbook industry. Proficiency in CRM software (e.g. Braze, Optimove), email marketing platforms, and data analysis tools. Strong ability to analyze data, generate insights, and make data-driven decisions. Excellent written and verbal communication skills to interact with customers and internal teams. Strong project management skills with the ability to manage multiple campaigns and initiatives simultaneously. Understanding of customer needs and behaviors to create personalized and impactful CRM strategies. Ability to identify issues and implement effective solutions quickly. Team Player: Ability to work collaboratively with cross-functional teams to achieve common goals. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits includes: Competitive compensation and comprehensive benefits Hybrid and Remote work Flexible vacation allowance Start up culture backed by a secure, global brand Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

Design experiences that engage and delight customers while collaborating with the CRM team to optimize designs based on campaign performance data. Ensure adherence to brand guidelines and regulatory requirements while supporting larger campaign initiatives. | Candidates should have 2-4 years of experience in marketing or product design with a focus on CRM engagement. A strong portfolio showcasing innovative, engagement-focused creative is required, along with proficiency in Adobe Creative Suite and familiarity with CRM platforms. | What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? As a Designer on the Engagement team, you will design experiences that engage and delight. With an established understanding of storytelling and customer journeys, you craft creative that strengthens connections and builds loyalty. Your passion for engagement and retention strategies drives you to learn, adapt, and contribute to impactful campaigns. You will work at the heart of the action, collaborating closely with the Design Lead, creative team, and stakeholders. Your primary mission will be to design, test and optimize within the CRM channel, as well as provide production design support. What You’ll Do: Execute on Creative Strategy: Support the design and execution of engagement-driven creative (CRM, email, push notifications, in-app messaging, and other engagement channels) including lifecycle campaigns, loyalty programs, and personalized experiences. Collaborate Cross-functionally: Partner closely with the CRM team with designing templates for HTML emails and in-app messages, ensuring they are visually compelling and optimized for user interaction. Support the Creative Pod: Support the senior creative staff on larger campaign initiatives by extrapolating creative into additional sizes, versions, and placements Iterate Based on Data: Work with the CRM team to understand campaign performance data and use these insights to optimize on your designs and improve key metrics. Maintain Brand and Compliance Standards: Ensure every design you create strictly adheres to Hard Rock Digital’s brand guidelines and the specific regulatory requirements for each market. Stay Ahead of Trends: Keep up-to-date with the latest design trends and best practices in digital advertising, particularly within the CRM and gaming landscapes. Technical Proficiency: The right candidate will be well-versed in HTML, CSS, responsive design principles and delivery What are we looking for? 2-4 years of experience in marketing or product design, with a focus on CRM engagement and retention and production design. Experience with platforms like Braze, Mailchimp, or SendGrid is a plus. A strong portfolio is required. It should showcase innovative, engagement-focused creative that drove measurable customer retention or loyalty. Mastery of the Adobe Creative Suite (Photoshop, Illustrator) is essential. Experience with Figma is a major plus. Expertise in designing for CRM channels (email, push, in-app), with an understanding of how to optimize for audience interaction and response. Collaborative mindset: Experience working with marketers and product teams to refine creative approaches. A passion for or interest in sports, casino games, or the iGaming industry is a significant advantage. Our Ideal Candidate: You check your email, you save beautiful emails, you look up inspiring emails, you have a deep burning love for emails (yes, really, we see you). You are more than just a designer; you are a problem-solver who understands that a great design must also be effective. You are detail-oriented, hungry to learn, and thrive on seeing your work make a real-time impact. You enjoy the challenge of a fast-paced environment and are excited by the idea of designing for major sporting events or new game launches. You are a collaborative team player ready to grow your career and help build the visual identity of a leading brand in a thrilling industry. Why Join Us: Creative Growth: Be part of a high-energy team committed to creativity and excellence. Meaningful Contributions: Help shape how customers interact with our brand through engaging design. Dynamic Culture: Enjoy a collaborative and supportive environment with flexible work arrangements. Growth Opportunities: Build your career within a fast-growing business and iconic brand. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay Flexible vacation allowance Flexible work from home Startup culture backed by a secure, global brand Roster of Uniques We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)

Lead the design and execution of engagement-driven creative for the online Casino segment, including lifecycle campaigns and personalized experiences. Collaborate with cross-functional teams to align engagement strategies with broader business goals. | 5+ years of experience in marketing or product design, particularly in iGaming and Casino engagement. A strong portfolio showcasing innovative, engagement-focused designs is required. | What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? As a Sr. Designer on the Engagement team, you will design experiences that engage and delight. With an established understanding of storytelling and customer journeys, you craft creative that strengthens connections and builds loyalty. Your passion for engagement and retention strategies drives you to learn, adapt, and contribute to impactful campaigns. You will work at the heart of the action, collaborating closely with the Design Lead, creative team, and stakeholders. Your primary mission will be to support the design and execution of engagement-driven creative primarily within the online Casino segment, including game launches, promotions, and new feature roll-outs. What You’ll Do: Lead the design and execution of engagement-driven creative, including lifecycle campaigns, loyalty programs, and personalized experiences within the Casino segment Create visually stunning, on-brand assets for CRM, email, push notifications, in-app messaging, and other engagement channels. Collaborate with retention marketers to analyze iGaming user behavior, tailoring designs to amplify engagement metrics such as session frequency, active days, and lifetime value. Partner with cross-functional teams, including product, marketing, and analytics, to align engagement strategies with broader Casino business goals. Stay Ahead of Trends by keeping up-to-date with the latest design trends and best practices in digital advertising, particularly within the iGaming and Casino landscape. Maintain a cohesive brand presence across all engagement channels, ensuring consistency while driving creativity. What are we looking for? 5+ years of experience in marketing or product design, with a focus on iGaming and Casino engagement and retention. Experience with platforms like Braze, Mailchimp, or SendGrid is a plus. A strong portfolio is required. It should showcase innovative, engagement-focused iGaming creative that drove measurable customer retention or loyalty. Mastery of the Adobe Creative Suite (Photoshop, Illustrator) is essential. Experience with Figma is a major plus. Expertise in designing immersive, interactive iGaming experiences that resonate with audiences. Collaborative mindset: Experience working with marketers and product teams to refine creative approaches. A passion for or interest in sports, casino games, or the iGaming industry is a significant advantage. Knowledge of gamification or loyalty program design is a required Our Ideal Candidate: You are more than just a designer; you are a problem-solver who understands that a great design must also be effective. You are detail-oriented, hungry to learn, and thrive on seeing your work make a real-time impact. You enjoy the challenge of a fast-paced environment and are excited by the idea of designing for major sporting events or new game launches. You are a collaborative team player ready to grow your career and help build the visual identity of a leading brand in a thrilling industry. Why Join Us: Creative Growth: Be part of a high-energy team committed to creativity and excellence. Meaningful Contributions: Help shape how customers interact with our brand through engaging design. Dynamic Culture: Enjoy a collaborative and supportive environment with flexible work arrangements. Growth Opportunities: Build your career within a fast-growing business and iconic brand. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay Flexible vacation allowance Flexible work from home Startup culture backed by a secure, global brand Roster of Uniques We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)

The Media Buying Coordinator will assist in planning and executing marketing campaigns across various media channels, including TV, radio, and out-of-home advertising. This role involves coordinating with agencies and internal teams to ensure campaign execution aligns with objectives and budgets. | Candidates should have 1-3 years of experience in traditional media buying or coordination, with a strong understanding of linear television and radio buying processes. A bachelor's degree in a related field and familiarity with media research tools are preferred. | What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? We are seeking a detail-oriented Media Buying Coordinator to join our performance marketing team and work hands on, with our media AORs. Working with the Sr Manager, Media Buying to support the execution of our marketing campaigns across TV, radio, OOH (out-of-home), and direct mail advertising. This role is perfect for someone passionate about traditional media with strong analytical skills and attention to detail. The ideal candidate will have foundational experience in media buying, excellent comprehension of audience measurement metrics, and the ability to interpret complex media flow charts and campaign documentation. Key Responsibilities Media Buying & Coordination Assist in planning and executing linear TV buys across broadcast and cable networks Review linear TV buy summaries, flowcharts, and post-campaign analysis reports Track programming changes, preemptions, and make-goods across TV properties Coordinate with AOR for creative delivery and scheduling requirements Support radio buying process across AM/FM stations and radio networks Coordinate daypart planning and ensure optimal frequency distribution across target demographics Coordinate live read scripts and promotional tie-ins with radio stations Out-of-Home (OOH) & Digital Out-of-Home (DOOH) Coordination Assist in traditional billboard, transit, and outdoor advertising campaign execution Support site selection process using traffic patterns, demographic data, and reach estimates Manage OOH creative trafficking and ensure proper installation and monitoring Track OOH campaign delivery through photo verification and monitoring systems Coordinate with AOR and creative team for production timelines and installation schedules Flow Chart Interpretation & Campaign Documentation Read and interpret complex media flow charts and campaign planning documents Maintain detailed buy sheets and campaign execution timelines Maintain accurate campaign spend documentation and ensure spends are properly passed to internal data warehouses Ensure flow chart accuracy and adherence to campaign objectives and budgets Administrative & Coordination Support Coordinate with AOR and internal teams for campaign execution Manage campaign timelines and ensure all deliverables meet established deadlines Support budget management and spend reporting processes Assist with RFP responses and vendor proposal evaluations What are we looking for? Traditional Media Experience 1-3 years of experience in traditional media buying, planning, or coordination Hands-on experience with linear television buying processes and network coordination Working knowledge of terrestrial radio buying and daypart optimization Experience with out-of-home (OOH) and digital out-of-home (DOOH) campaign coordination Understanding of traditional media trafficking and creative delivery processes Preferred Qualifications Bachelor's degree in Marketing, Communications, Advertising, or related field Experience with media buying platform Strata Knowledge of media research tools (Nielsen, Comscore, MRI, SRDS) What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay Flexible vacation allowance Flexible work from home Startup culture backed by a secure, global brand Roster of Uniques We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)

The AML Compliance Analyst will review high-risk accounts, transactions, and incident reports for potential Suspicious Activity Report filings. Responsibilities include managing alerts, conducting research, and ensuring accurate documentation of findings. | Candidates should have a Bachelor's Degree or equivalent experience, with at least 2 years in AML/BSA within relevant industries. Strong communication, analytical, and investigative skills are essential, along with a solid understanding of regulatory requirements. | What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer’s interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? Our Anti-Money Laundering (AML) Compliance Analyst will be an integral part of our Compliance Team, reporting to the AML Compliance Manager. The AML Compliance Analyst will review high-risk accounts, transactions, and incident reports escalated to Compliance by various business lines for consideration of Suspicious Activity Report (SAR) filings. As an AML Compliance Analyst, you will be responsible for: Reviewing escalated alerts, cases, and customer activity from the first line to determine whether further escalation is warranted. Performing detailed reviews of high-risk custom accounts. Conducting research using internal systems and open-source tools to understand behavior and assess risk. Ensuring reviews are documented clearly and accurately with appropriate rationale supporting the decision to close or escalate the case. Managing a queue of alerts and cases. Identifying potential gaps in documentation, due diligence, or risk mitigation measures and escalating findings when necessary. Collaborating with the first line and investigations team when necessary. Any other job-related duties as assigned. What are we looking for? Superior written and verbal communication skills. This position places a premium on the ability to prepare thorough, concise, well organized, professional written products for external stakeholders. The role is best suited for a candidate who thrives in a fast-paced, ever-changing environment with a passion for the AML/BSA, sports, and casino gaming industries. Make informed decisions on detailed analysis and findings. Qualifications: Bachelor’s Degree or an equivalent combination of education and relevant work experience. At least 2 years of AML/BSA experience in the Casino, Fintech, or Banking industries. Strong investigative skills, sound judgement, and the ability to review and interpret financial data and activity, in order to make accurate decisions and provide sound recommendations based on available evidence. Analytical skill set, with the ability to communicate effectively. Strong interpersonal skills. Strong understanding of BSA/AML Regulatory requirements, the three lines of defense model, and industry best practices. The ability to adapt to changing priorities and to thrive in a fast-paced work environment Previous experience in customer verification, customer due diligence, and enhanced due diligence would be preferred. Excellent Microsoft Excel skills. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay and benefits Start-up culture backed by a secure, global brand Fully remote position Opportunity to shape and develop risk-based AML policies and procedures. Roster of Unique We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).