Hard Rock Digital

Lead and manage security operations teams and programs, including incident response, detection engineering, and OT/ICS security. | 10+ years in application/product security with expertise in AppSec toolchain, vulnerability management, threat modeling, CI/CD, cloud-native security, and AI application in security. | Whatre the Position? Were looking for a Principal Product Security Engineer to own the security of Hard Rock Bet - our sportsbook and casino - from the first line of code to production: how we design and build secure software, and how we find, prioritize, and close vulnerabilities once they exist. Full-lifecycle ownership, not a narrow slice of the pipeline - real autonomy, real accountability for outcomes. Youll be one of three Principal Engineers - Product Security, Identity, and Cloud & Network Security - hired as direct reports to our VP Security / CISO, inside a 16-person security organization. Its a highly regulated, highly targeted business - player data, real-money transactions, wagering integrity - your work directly protects players and our license to operate. If you like owning a problem end to end and making the secure path the fast path to production, this role is built for you. What Youll Do Secure SDLC & DevSecOps • Embed automated checks across our cloud (GitHub Actions) and on-prem product pipelines - GitHub Advanced Security (SAST/SCA) and Wiz Code for application, dependency, and container scanning • Define secure-by-default patterns, paved-road guardrails, and standards for secure coding, code review, and dependency hygiene - so teams ship quickly and safely • Serve as the application authority for our Zero Trust program, aligned to NIST SP 800-207 and the CISA Zero Trust Maturity Model (Applications & Workloads pillar) Threat Modeling & Secure Design • Partner with product and engineering on security reviews for new features and payment integrations - running threat modeling (e.g., STRIDE) early in design and turning output into concrete, prioritized work Vulnerability Management (End to End) • Own the product and application vulnerability lifecycle - one program spanning code, dependency, container, pen-test, and bug-bounty findings, from discovery through remediation • Prioritize by real-world risk and drive remediation against risk-based SLAs; engineering owns the fixes, you own the program and the escalation paths that shrink time to remediate • Report program health with metrics leadership can act on, and provide evidence for compliance obligations (PCI DSS, GLI, ISO 27001, SOC 2) • Where this role ends: our Principal Cloud & Network Security Engineer owns cloud misconfiguration and runtime posture; you own the application layer - code, dependencies, and containers - on one shared prioritization model Application & API Security • Defend our applications and APIs against the OWASP Top 10 and API abuse, partner on payment security across our payment gateways, and team with our Principal Cloud & Network Security Engineer - who owns our Cloudflare edge defenses (WAF, Bot Management) - on bot and abuse resilience • Own the application security of player-facing account flows - registration, authentication, session management, recovery - partnering with our Principal Identity Engineer on CIAM architecture and with SecOps and Fraud on account-takeover resilience Testing & External Assurance • Coordinate penetration testing with external partners and drive findings to closure • Mature our existing coordinated-disclosure program into a full bug-bounty capability • This is a big charter by design - year one is about sequencing, not doing it all at once. Youll set priorities with the CISO; with GitHub Advanced Security, Wiz, and Cloudflare already live, youre building a program, not standing up scanners from zero. What are we looking for? • 10+ years in application or product security - or equivalent practical experience • Deep expertise across the AppSec toolchain: SAST, SCA, and secure code review • Strong command of the vulnerability management lifecycle: triage, prioritization, remediation tracking, metrics • Hands-on threat modeling and secure-design partnership with engineering teams • Working knowledge of a modern programming language and how real applications are built and deployed • Experience with CI/CD pipelines and cloud-native application security (our products run primarily on AWS) • Excellent communication - you turn a finding into a clear, prioritized ask • Fluency with AI - you lead with it, reaching for AI tools daily to work faster and sharper; hands-on experience applying AI to security or engineering work is a must You dont need to tick every box. If youre deep in AppSec but still building the vulnerability-management program muscle - or the reverse - we want to hear from you. Bonus Points • Experience in a regulated industry (gaming, financial services, healthcare) - especially payments/PCI DSS or gaming standards (GLI-19, GLI-33) • Experience running or maturing a bug-bounty or responsible-disclosure program • DAST or API security testing experience - youll help decide where it fits our stack • Relevant certifications (e.g., OSCP, GWAPT, CSSLP, CISSP) Who You Are • An end-to-end owner - as comfortable in a design review as chasing a CVE to closure • A developers ally - you make secure the easy choice rather than the slow one • Fiercely focused - detail-oriented about risk, pragmatic about what to fix first • Deeply curious - you dig past the obvious answer and keep learning as the attack surface shifts • Customer obsessed - motivated by protecting real players and real money at scale Why This Role Is Different Youll own the full arc of product security - not filing findings for someone else to prioritize while another team chases remediation. You set priorities, see the consequences of your own calls, and build a program that fits how our engineering teams actually work - reporting directly to our VP Security / CISO. A principal seat, not a function buried three layers down. This is one of three Principal openings reporting to our VP Security / CISO: Identity (who and what gets access), Cloud & Network Security (where workloads run and how traffic moves), and Product Security (the code and its vulnerabilities). Apply to the one that sounds like your Tuesday. Whats in it for you? We offer our employees more than just competitive compensation. Our team benefits include: • Competitive pay and benefits • Flexible vacation allowance • A hybrid / remote working environment • Startup culture backed by a secure, global brand Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play.

Maintain reliability and performance of high-traffic Java applications and build AI-driven autonomous incident response agents. | Requires 5+ years SRE experience with Kubernetes and Grafana, plus 1+ year building AI/LLM production tools. | What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space - ready to join us? What’s the position? We are looking for a Senior Site Reliability Engineer who combines deep infrastructure expertise with a forward-thinking approach to AI-driven operations. In this role you will maintain and improve the reliability, scalability, and performance of our Java-based applications while pioneering the use of large language models (LLMs), agentic workflows, and intelligent automation to transform how we monitor, respond to, and prevent incidents. You will design and build autonomous and semi-autonomous AI agents that consume observability data, triage alerts, generate runbooks, automate incident response steps, and surface actionable insights—reducing toil and accelerating mean time to resolution. This is a hands-on engineering role for someone who is equally comfortable tuning a JVM, writing PromQL, and prototyping an agentic pipeline with tool-calling LLMs. Key Responsibilities Application Reliability & Performance Ensure the availability, reliability, and performance of high-traffic Java-based applications in a distributed environment. Troubleshoot and resolve complex issues across production and non-production environments. Participate in pre- and post-deployment performance testing and monitoring to continuously improve application performance. Optimize Java application performance with a focus on JVM tuning, efficient resource utilization, and horizontal scaling. Monitoring, Observability & AIOps Deploy and manage the Grafana stack (Grafana, Prometheus, Loki, Mimir, Alloy) to deliver real-time monitoring, logging, and alerting. Implement and refine observability strategies that enhance visibility into application and infrastructure health. Create and maintain dashboards, alerts, and log queries for comprehensive system health monitoring. Integrate AI/ML models into the observability pipeline for anomaly detection, predictive alerting, and intelligent alert correlation and noise reduction. AI & Agentic Workflow Engineering Design, build, and operate agentic AI workflows that automate operational tasks such as alert triage, root cause analysis, runbook execution, and incident summarization. Develop tool-calling LLM agents that interact with infrastructure APIs (Kubernetes, Grafana, Jira, Slack, PagerDuty) to execute diagnostic and remediation actions autonomously or with human-in-the-loop approval. Build and maintain MCP (Model Context Protocol) servers and integrations that expose internal systems as tool surfaces for AI agents. Evaluate, select, and operationalize LLM frameworks and orchestration platforms (e.g., LangChain, LangGraph, CrewAI, n8n, or custom solutions) for production-grade agentic systems. Implement guardrails, evaluation harnesses, and feedback loops to ensure AI agent outputs are accurate, safe, and continuously improving. Champion the adoption of AI-assisted development and operations practices across the SRE and broader engineering organization. Incident Management & Root Cause Analysis Support the operations team’s incident response efforts, conduct post-mortems, and identify root causes to prevent recurrence. Leverage AI tools to accelerate incident timelines, auto-generate post-mortem drafts, and surface patterns across historical incidents. Document and share lessons learned, contributing to a culture of continuous improvement. Automation & Toil Reduction Identify repetitive operational workflows and engineer AI-augmented or fully automated replacements. Build self-service tools and chatbot interfaces that allow engineering teams to query system status, retrieve logs, and execute standard operating procedures through natural language. Measure and report on toil reduction metrics to quantify the impact of automation initiatives. Collaboration & Cross-functional Support Work closely with developers, architects, and data/ML engineers to design solutions that improve reliability and leverage AI capabilities. Collaborate with DevOps and NOC teams to support the application platform. Communicate SRE practices, AI/automation capabilities, and operational insights to technical and non-technical stakeholders. Provide feedback on application performance, potential improvements, and observability metrics. Why This Role Is Different This is not a traditional SRE position with AI bolted on as an afterthought. We are building a team that treats AI and agentic automation as core competencies—on par with Kubernetes expertise or observability design. You will have the autonomy to experiment with cutting-edge AI tools, the backing of leadership to deploy them in production, and a mandate to measurably reduce operational toil through intelligent systems. What are we looking for? Core SRE & Infrastructure (Required) Degree in Computer Science or a related field, or equivalent professional experience. 5+ years in SRE, DevOps, or similar infrastructure roles with experience managing large-scale, high-availability production systems. 3+ years hands-on experience managing production Kubernetes clusters, including deep understanding of architecture, networking, storage, and security. Experience with cluster autoscaling (Karpenter), upgrades, and multi-cluster management. Proficiency with kubectl, Helm, Kubernetes operators, and container orchestration troubleshooting. Advanced expertise with the Grafana observability stack: dashboards, alerting, visualization, and Grafana Alloy for telemetry collection. Proficiency in PromQL and experience with Loki for log aggregation and analysis. Hands-on experience managing Java-based applications in distributed environments, including JVM tuning and optimization. Cloud platform expertise (AWS preferred; GCP or Azure also valued). Familiarity with Infrastructure as Code tools such as Terraform/Terragrunt or Ansible. ArgoCD proficiency for GitOps workflows and continuous deployment. Strong scripting abilities in Python, Bash, or Go, with experience building CI/CD pipelines and deployment automation. Proven track record with on-call rotations, incident response, and root cause analysis. AI, Automation & Agentic Systems (Required) 1+ years of practical experience building or operating AI/LLM-powered tools, agents, or workflows in a production or production-adjacent context. Demonstrated ability to design agentic systems that use tool calling, retrieval-augmented generation (RAG), or multi-step reasoning to accomplish operational tasks. Experience integrating LLM APIs (e.g., Anthropic Claude, OpenAI, or open-source models) into backend services or automation pipelines. Familiarity with at least one agentic orchestration framework or workflow engine (LangChain, LangGraph, CrewAI, n8n, Temporal, or equivalent). Understanding of prompt engineering best practices, including structured outputs, system prompts, and few-shot examples. Familiarity with AI-assisted coding tools (Claude Code, Codex, Cursor) and their integration into engineering workflows. Experience building or consuming MCP (Model Context Protocol) servers to expose internal tools to AI agents. Awareness of AI safety, hallucination mitigation, and human-in-the-loop design patterns for autonomous systems. Preferred / Bonus Hands-on experience with vector databases (Pinecone, Weaviate, pgvector) for RAG-based knowledge retrieval. Experience with LLM evaluation frameworks (e.g., Galileo, LangSmith, Braintrust) for monitoring agent quality in production. Contributions to open-source AI/ML or SRE tooling projects. Background in data engineering or ML pipelines that complements SRE responsibilities. Soft Skills Strong communication skills (written and verbal) with the ability to translate complex AI and infrastructure concepts for diverse audiences. Proactive problem-solver with a bias toward automation and continuous improvement. Ability to mentor junior team members on both traditional SRE practices and emerging AI-driven approaches. Positive attitude and openness to constructive feedback. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay and benefits Flexible vacation allowance A hybrid / remote working environment Startup culture backed by a secure, global brand Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

Manage real-time marketing data flows and integrations, maintain schema discipline, and troubleshoot tracking issues. | At least 2 years in digital analytics or marketing technology with JavaScript and REST API proficiency and experience with CDPs and tag management systems. | What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? Reporting into the Data Martech team, the Martech Engineer will own the event-driven side of our marketing data — the live pipes that connect player behavior to our marketing tools in seconds, not hours. You'll spend your time on tracking, instrumentation, identity, and integrations across Segment, Braze, Amplitude, AppsFlyer, and our ad platforms. This is a digital analytics role, not a traditional data engineering one. We're calibrated for someone with at least 2 years of digital analytics or martech experience, but more senior candidates looking to specialize on the event-driven side are equally welcome. What You Will Do: Help build and maintain real-time data flows through Segment — using out-of-the-box destinations to start, then growing into authoring Functions (Node.js), Sources, and custom Destinations alongside senior teammates. Support in-session triggers, push pipelines, and webhook/postback integrations with ad and attribution platforms. Assist with custom REST and server-to-server integrations to ad platforms (Google Ads, Meta, TikTok) and attribution providers (AppsFlyer) when out-of-the-box destinations fall short. Learn the server-side tag layer and the contract between client SDKs and downstream destinations. Develop a working understanding of identity resolution in the CDP — anonymous-to-known transitions, cross-device stitching, profile-merge behavior, identifier hierarchy. Monitor event delivery, payload integrity, and downstream propagation across Segment → Amplitude / Braze / AppsFlyer / Salesforce / Ad Platforms. Help maintain schema discipline for events — versioning, backward compatibility — following patterns set by the team. Triage live tracking issues with the team: dropped events, broken deep links, mis-attributed conversions, missing destination payloads, identity mismatches, sync races. Trace data end-to-end from SDK fire → CDP → destination, using delivery logs, debuggers, and platform UIs. Translate marketing, CRM, and product requirements into event-driven implementations. Maintain documentation for event schemas, destination mappings, identity flows, and runbooks. Because we operate with a startup mindset, we will be reliant on your technical skills, but also your passion and ownership over all aspects of your work. What are we looking for? We are looking for someone who is willing to tackle problems with innovative ideas and quality technical implementations. We believe the perfect candidate isn't interested in just what we're building right now but wants to understand where we're going and how it impacts the customer. Essential skills for this role: Minimum 2 years of professional experience in digital analytics or marketing technology — tag implementation, tracking implementation, CDP work, analytics QA, or similar. Some exposure to a CDP (Segment, mParticle, Rudderstack, Tealium, or similar) — you understand the basics of sources, destinations, and how data flows through a CDP. Direct Segment experience is a plus but not required. JavaScript proficiency — comfortable writing and reading JS in tracking, tag manager, or scripting contexts. Familiarity with REST APIs and webhooks — you understand how integrations work using API keys/OAuth, pagination, and basic error handling. Tag management experience — GTM or similar, with a fundamental understanding of HTML, data layers, and how to follow a network request from client to server. Familiarity with customer journey tracking and how events flow from a user action to downstream marketing tools. Some exposure to mobile tracking and attribution — SDK integrations, deep linking, or postback configuration. iOS-specific concepts (ATT, SKAdNetwork / SKAN, deferred deep linking) are a plus, but you won't be expected to be an expert. Awareness of marketing automation platforms (Braze, Iterable, or similar) — bonus for understanding the difference between SDK-direct and CDP-mediated integrations. Comfort with marketing metrics and attribution concepts at a working level. Preferred Qualifications: Direct Segment experience (any tier — even just configuring sources/destinations counts). Exposure to other martech tools — e.g., Amplitude, a mobile measurement partner (MMP) like AppsFlyer, Branch, or Adjust. Experience working with React Native apps. The type of person you are: Naturally curious — you're eager to learn, dig into platforms you haven't seen before, and ask questions about things you don't know. Systematic troubleshooter — when something looks broken, you check both sides of the integration, look at logs, compare payloads, and form hypotheses before changing anything. Clear communicator — you can explain what's happening in a tracking pipeline to a marketer in language they'll understand. Comfortable with operational work — this role is part building, part keeping-the-lights-on. You should find variety energizing. Self-aware about what you don't know — we don't expect unicorns; we want someone with solid fundamentals who's ready to grow into the role. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay and benefits Flexible vacation allowance A hybrid / remote working environment Startup culture backed by a secure, global brand Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

The Senior AML Investigations Analyst will conduct in-depth investigations into potential suspicious activities and recommend appropriate actions based on their analysis. They will also manage case files and draft SAR narratives while collaborating with internal and external stakeholders. | Candidates should have a Bachelor's Degree and at least 4 years of AML/BSA experience in relevant industries. Strong investigative skills and knowledge of the gaming industry's regulations are essential, along with the ability to thrive in a fast-paced environment. | What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer’s interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known to the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? Our Senior Anti-Money Laundering (AML) Investigations Analyst will be an integral part of our Compliance Team, reporting to the AML Investigations Manager. The Senior AML Investigations Analyst will primarily provide timely review and analysis of AML and fraud incident reports escalated to Compliance by various business lines for consideration of Suspicious Activity Report (SAR) filings. As a Senior AML Investigations Analyst, you will be responsible for: Conducting in-depth investigations related to potential suspicious activity and recommending SAR, CAR, or No-SAR decisions based on analysis. Gathering supporting documentation from internal systems, business lines, and external sources to assess the nature of the activity. Identifying patterns and trends to support investigation narratives. Managing thorough and organized case files, showing investigation steps, analysis, and conclusions. Drafting clear, concise, and well-supported SAR narratives consistent with regulatory expectations and internal standards. Working with internal stakeholders including AML, Fraud, Risk, Customer Service, and Trading, to ensure thorough incident reporting. Working with external stakeholders including state regulators to provide necessary support and supporting documentation and evidence when required. Assisting in the development and enhancement of AML policies, procedures, and internal controls. Ensuring reports are submitted in a timely manner. Providing mentorship and guidance to analysts. Any other job-related duties as assigned What are we looking for? Superior written and verbal communication skills. This position places a premium on the ability to prepare thorough, concise, well organized, professional written products for external stakeholders. The role is best suited for a candidate who thrives in a fast-paced, ever-changing environment with a passion for the AML/BSA, sports, and casino gaming industries. Make informed decisions on detailed analysis and findings. Qualifications: Bachelor’s Degree and at least 4 years of AML/BSA experience in the Casino, Fintech, or Banking Industry or an equivalent combination of education and relevant work experience. CAMS, CFE, or similar certification is a plus. Previous experience with back-office payments processing, and fraud is preferred. Strong investigative skills, sound judgement, and the ability to review and interpret financial data and activity, in order to make accurate decisions and provide sound recommendations based on available evidence. Analytical skill set, with the ability to communicate effectively. Strong interpersonal skills. Strong knowledge and understanding of the BSA and the rules and regulations of the gaming industry. The ability to adapt to changing priorities and to thrive in a fast-paced work environment. Previous experience in customer verification, customer due diligence, and enhanced due diligence is preferred but not essential. Excellent Microsoft Excel skills. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay and benefits. Start-up culture backed by a secure, global brand. Fully remote position. Opportunity to shape and develop risk-based AML policies and procedures. Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

Lead and mentor a BI analyst team to deliver actionable insights for sportsbook performance, manage operations, and collaborate with data engineering and leadership. | Senior-level BI management experience with strong leadership, technical BI tools expertise, sports betting market knowledge, and excellent communication skills. | What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behaviour, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? We are looking for a dynamic and insight-driven Manager to lead our Sportsbook BI function. Reporting to the Director of Sportsbook BI, this role is focused on developing the capabilities and outputs of our existing team, with a strong emphasis on mentoring, insight generation, and helping the Sportsbook leadership team see beyond surface-level reporting. The ideal candidate will combine technical expertise with strong leadership and stakeholder engagement skills. They will ensure the BI team delivers high-quality, actionable insights that influence decision-making, highlight opportunities, and improve the overall sportsbook performance. You will: • Lead and mentor a team of analysts, providing guidance, support, and development opportunities. Conduct regular 1-2-1s, performance reviews, and upskilling initiatives to ensure the team's growth and efficiency; • Leverage a wide array of data technologies (including but not limited to Snowflake, Databricks, Tableau, PowerBI, Amplitude, Python, R, AI models, etc.) to understand and diagnose business performance; • Oversee the day-to-day operations of the team, ensuring effective allocation of resources and prioritization of tasks, and achievement of KPIs; • Forge key relationships across the business, particularly in departments such as Data Engineering, to influence the data roadmap and optimize our BI infrastructure; • Ensure the team proactively monitors business performance indicators and communicates timely alerts to stakeholders when notable changes occur, with supporting analysis and context; • Work with the Director of Sportsbook BI to foster a culture of technical excellence, curiosity and continuous learning to elevate the standard of analytics across the business. What are we looking for? We are looking for highly motivated individuals with a mix of sports betting knowledge and technical acumen, ready to make an immediate impact from day one. As there is an existing team of analysts to lead, you will be principally assessed on your ability to deliver effective performance management, though demonstration of your technical skills and knowledge of the US sports betting market will also be advantageous. You will be analytical, mathematically minded and detail orientated, with strong communication and presentation skills. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: • Competitive pay and benefits • Flexible vacation allowance • Flexible work from home or office hours • Startup culture backed by a secure, global brand • Opportunity to help shape the future strategy of the Sportsbook Roster of Uniques We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)

The Coordinator will execute customer conversion, retention, and reactivation messaging strategies while ensuring quality and consistency in messaging content. They will coordinate marketing and promotional materials to meet established deadlines. | Candidates should have 2+ years of experience in CRM within the online gaming or sportsbook industry and proficiency in CRM software and data analysis tools. Strong analytical, communication, and project management skills are essential for success in this role. | What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates with a passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? Reporting to the CRM Casino Manager, as a vital member of the promotion and CRM team, you'll help expand Hard Rock Digital's business across multiple jurisdictions. Working hand in hand with the product, marketing, commercial, operations, data and regulatory teams, you will combine your outstanding knowledge of the online gaming customer and experience to play a leading role in driving forward the future growth and direction of the business. Responsibilities for this role include: Execute customer conversion, retention and reactivation messaging and engagement strategies Coordinate both pre-planned and real-time messaging to align with customer needs and business objectives Handle the day-to-day execution of messaging content to ensure quality and consistency Review and validate all copy and graphic materials for accuracy and quality upon receipt Ensure all marketing and promotional materials are accurately and timely deployed to meet established deadlines What are we looking for? In this team, we need people who have a deep understanding of real money online gaming customers, the games, promotions and product features that produce ongoing world-class customer experiences, what the key competitors are up to and the wider market trends. To be successful in this team, you will have: 2+ years of experience in CRM in the online gaming or sportsbook industry. Proficiency in CRM software (e.g. Braze, Optimove), email marketing platforms, and data analysis tools. Strong ability to analyze data, generate insights, and make data-driven decisions. Excellent written and verbal communication skills to interact with customers and internal teams. Strong project management skills with the ability to manage multiple campaigns and initiatives simultaneously. Understanding of customer needs and behaviors to create personalized and impactful CRM strategies. Ability to identify issues and implement effective solutions quickly. Team Player: Ability to work collaboratively with cross-functional teams to achieve common goals. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits includes: Competitive compensation and comprehensive benefits Hybrid and Remote work Flexible vacation allowance Start up culture backed by a secure, global brand Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

Design experiences that engage and delight customers while collaborating with the CRM team to optimize designs based on campaign performance data. Ensure adherence to brand guidelines and regulatory requirements while supporting larger campaign initiatives. | Candidates should have 2-4 years of experience in marketing or product design with a focus on CRM engagement. A strong portfolio showcasing innovative, engagement-focused creative is required, along with proficiency in Adobe Creative Suite and familiarity with CRM platforms. | What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? As a Designer on the Engagement team, you will design experiences that engage and delight. With an established understanding of storytelling and customer journeys, you craft creative that strengthens connections and builds loyalty. Your passion for engagement and retention strategies drives you to learn, adapt, and contribute to impactful campaigns. You will work at the heart of the action, collaborating closely with the Design Lead, creative team, and stakeholders. Your primary mission will be to design, test and optimize within the CRM channel, as well as provide production design support. What You’ll Do: Execute on Creative Strategy: Support the design and execution of engagement-driven creative (CRM, email, push notifications, in-app messaging, and other engagement channels) including lifecycle campaigns, loyalty programs, and personalized experiences. Collaborate Cross-functionally: Partner closely with the CRM team with designing templates for HTML emails and in-app messages, ensuring they are visually compelling and optimized for user interaction. Support the Creative Pod: Support the senior creative staff on larger campaign initiatives by extrapolating creative into additional sizes, versions, and placements Iterate Based on Data: Work with the CRM team to understand campaign performance data and use these insights to optimize on your designs and improve key metrics. Maintain Brand and Compliance Standards: Ensure every design you create strictly adheres to Hard Rock Digital’s brand guidelines and the specific regulatory requirements for each market. Stay Ahead of Trends: Keep up-to-date with the latest design trends and best practices in digital advertising, particularly within the CRM and gaming landscapes. Technical Proficiency: The right candidate will be well-versed in HTML, CSS, responsive design principles and delivery What are we looking for? 2-4 years of experience in marketing or product design, with a focus on CRM engagement and retention and production design. Experience with platforms like Braze, Mailchimp, or SendGrid is a plus. A strong portfolio is required. It should showcase innovative, engagement-focused creative that drove measurable customer retention or loyalty. Mastery of the Adobe Creative Suite (Photoshop, Illustrator) is essential. Experience with Figma is a major plus. Expertise in designing for CRM channels (email, push, in-app), with an understanding of how to optimize for audience interaction and response. Collaborative mindset: Experience working with marketers and product teams to refine creative approaches. A passion for or interest in sports, casino games, or the iGaming industry is a significant advantage. Our Ideal Candidate: You check your email, you save beautiful emails, you look up inspiring emails, you have a deep burning love for emails (yes, really, we see you). You are more than just a designer; you are a problem-solver who understands that a great design must also be effective. You are detail-oriented, hungry to learn, and thrive on seeing your work make a real-time impact. You enjoy the challenge of a fast-paced environment and are excited by the idea of designing for major sporting events or new game launches. You are a collaborative team player ready to grow your career and help build the visual identity of a leading brand in a thrilling industry. Why Join Us: Creative Growth: Be part of a high-energy team committed to creativity and excellence. Meaningful Contributions: Help shape how customers interact with our brand through engaging design. Dynamic Culture: Enjoy a collaborative and supportive environment with flexible work arrangements. Growth Opportunities: Build your career within a fast-growing business and iconic brand. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay Flexible vacation allowance Flexible work from home Startup culture backed by a secure, global brand Roster of Uniques We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)

Lead the design and execution of engagement-driven creative for the online Casino segment, including lifecycle campaigns and personalized experiences. Collaborate with cross-functional teams to align engagement strategies with broader business goals. | 5+ years of experience in marketing or product design, particularly in iGaming and Casino engagement. A strong portfolio showcasing innovative, engagement-focused designs is required. | What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? As a Sr. Designer on the Engagement team, you will design experiences that engage and delight. With an established understanding of storytelling and customer journeys, you craft creative that strengthens connections and builds loyalty. Your passion for engagement and retention strategies drives you to learn, adapt, and contribute to impactful campaigns. You will work at the heart of the action, collaborating closely with the Design Lead, creative team, and stakeholders. Your primary mission will be to support the design and execution of engagement-driven creative primarily within the online Casino segment, including game launches, promotions, and new feature roll-outs. What You’ll Do: Lead the design and execution of engagement-driven creative, including lifecycle campaigns, loyalty programs, and personalized experiences within the Casino segment Create visually stunning, on-brand assets for CRM, email, push notifications, in-app messaging, and other engagement channels. Collaborate with retention marketers to analyze iGaming user behavior, tailoring designs to amplify engagement metrics such as session frequency, active days, and lifetime value. Partner with cross-functional teams, including product, marketing, and analytics, to align engagement strategies with broader Casino business goals. Stay Ahead of Trends by keeping up-to-date with the latest design trends and best practices in digital advertising, particularly within the iGaming and Casino landscape. Maintain a cohesive brand presence across all engagement channels, ensuring consistency while driving creativity. What are we looking for? 5+ years of experience in marketing or product design, with a focus on iGaming and Casino engagement and retention. Experience with platforms like Braze, Mailchimp, or SendGrid is a plus. A strong portfolio is required. It should showcase innovative, engagement-focused iGaming creative that drove measurable customer retention or loyalty. Mastery of the Adobe Creative Suite (Photoshop, Illustrator) is essential. Experience with Figma is a major plus. Expertise in designing immersive, interactive iGaming experiences that resonate with audiences. Collaborative mindset: Experience working with marketers and product teams to refine creative approaches. A passion for or interest in sports, casino games, or the iGaming industry is a significant advantage. Knowledge of gamification or loyalty program design is a required Our Ideal Candidate: You are more than just a designer; you are a problem-solver who understands that a great design must also be effective. You are detail-oriented, hungry to learn, and thrive on seeing your work make a real-time impact. You enjoy the challenge of a fast-paced environment and are excited by the idea of designing for major sporting events or new game launches. You are a collaborative team player ready to grow your career and help build the visual identity of a leading brand in a thrilling industry. Why Join Us: Creative Growth: Be part of a high-energy team committed to creativity and excellence. Meaningful Contributions: Help shape how customers interact with our brand through engaging design. Dynamic Culture: Enjoy a collaborative and supportive environment with flexible work arrangements. Growth Opportunities: Build your career within a fast-growing business and iconic brand. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay Flexible vacation allowance Flexible work from home Startup culture backed by a secure, global brand Roster of Uniques We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)

The Media Buying Coordinator will assist in planning and executing marketing campaigns across various media channels, including TV, radio, and out-of-home advertising. This role involves coordinating with agencies and internal teams to ensure campaign execution aligns with objectives and budgets. | Candidates should have 1-3 years of experience in traditional media buying or coordination, with a strong understanding of linear television and radio buying processes. A bachelor's degree in a related field and familiarity with media research tools are preferred. | What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? We are seeking a detail-oriented Media Buying Coordinator to join our performance marketing team and work hands on, with our media AORs. Working with the Sr Manager, Media Buying to support the execution of our marketing campaigns across TV, radio, OOH (out-of-home), and direct mail advertising. This role is perfect for someone passionate about traditional media with strong analytical skills and attention to detail. The ideal candidate will have foundational experience in media buying, excellent comprehension of audience measurement metrics, and the ability to interpret complex media flow charts and campaign documentation. Key Responsibilities Media Buying & Coordination Assist in planning and executing linear TV buys across broadcast and cable networks Review linear TV buy summaries, flowcharts, and post-campaign analysis reports Track programming changes, preemptions, and make-goods across TV properties Coordinate with AOR for creative delivery and scheduling requirements Support radio buying process across AM/FM stations and radio networks Coordinate daypart planning and ensure optimal frequency distribution across target demographics Coordinate live read scripts and promotional tie-ins with radio stations Out-of-Home (OOH) & Digital Out-of-Home (DOOH) Coordination Assist in traditional billboard, transit, and outdoor advertising campaign execution Support site selection process using traffic patterns, demographic data, and reach estimates Manage OOH creative trafficking and ensure proper installation and monitoring Track OOH campaign delivery through photo verification and monitoring systems Coordinate with AOR and creative team for production timelines and installation schedules Flow Chart Interpretation & Campaign Documentation Read and interpret complex media flow charts and campaign planning documents Maintain detailed buy sheets and campaign execution timelines Maintain accurate campaign spend documentation and ensure spends are properly passed to internal data warehouses Ensure flow chart accuracy and adherence to campaign objectives and budgets Administrative & Coordination Support Coordinate with AOR and internal teams for campaign execution Manage campaign timelines and ensure all deliverables meet established deadlines Support budget management and spend reporting processes Assist with RFP responses and vendor proposal evaluations What are we looking for? Traditional Media Experience 1-3 years of experience in traditional media buying, planning, or coordination Hands-on experience with linear television buying processes and network coordination Working knowledge of terrestrial radio buying and daypart optimization Experience with out-of-home (OOH) and digital out-of-home (DOOH) campaign coordination Understanding of traditional media trafficking and creative delivery processes Preferred Qualifications Bachelor's degree in Marketing, Communications, Advertising, or related field Experience with media buying platform Strata Knowledge of media research tools (Nielsen, Comscore, MRI, SRDS) What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay Flexible vacation allowance Flexible work from home Startup culture backed by a secure, global brand Roster of Uniques We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)

The AML Compliance Analyst will review high-risk accounts, transactions, and incident reports for potential Suspicious Activity Report filings. Responsibilities include managing alerts, conducting research, and ensuring accurate documentation of findings. | Candidates should have a Bachelor's Degree or equivalent experience, with at least 2 years in AML/BSA within relevant industries. Strong communication, analytical, and investigative skills are essential, along with a solid understanding of regulatory requirements. | What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer’s interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? Our Anti-Money Laundering (AML) Compliance Analyst will be an integral part of our Compliance Team, reporting to the AML Compliance Manager. The AML Compliance Analyst will review high-risk accounts, transactions, and incident reports escalated to Compliance by various business lines for consideration of Suspicious Activity Report (SAR) filings. As an AML Compliance Analyst, you will be responsible for: Reviewing escalated alerts, cases, and customer activity from the first line to determine whether further escalation is warranted. Performing detailed reviews of high-risk custom accounts. Conducting research using internal systems and open-source tools to understand behavior and assess risk. Ensuring reviews are documented clearly and accurately with appropriate rationale supporting the decision to close or escalate the case. Managing a queue of alerts and cases. Identifying potential gaps in documentation, due diligence, or risk mitigation measures and escalating findings when necessary. Collaborating with the first line and investigations team when necessary. Any other job-related duties as assigned. What are we looking for? Superior written and verbal communication skills. This position places a premium on the ability to prepare thorough, concise, well organized, professional written products for external stakeholders. The role is best suited for a candidate who thrives in a fast-paced, ever-changing environment with a passion for the AML/BSA, sports, and casino gaming industries. Make informed decisions on detailed analysis and findings. Qualifications: Bachelor’s Degree or an equivalent combination of education and relevant work experience. At least 2 years of AML/BSA experience in the Casino, Fintech, or Banking industries. Strong investigative skills, sound judgement, and the ability to review and interpret financial data and activity, in order to make accurate decisions and provide sound recommendations based on available evidence. Analytical skill set, with the ability to communicate effectively. Strong interpersonal skills. Strong understanding of BSA/AML Regulatory requirements, the three lines of defense model, and industry best practices. The ability to adapt to changing priorities and to thrive in a fast-paced work environment Previous experience in customer verification, customer due diligence, and enhanced due diligence would be preferred. Excellent Microsoft Excel skills. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay and benefits Start-up culture backed by a secure, global brand Fully remote position Opportunity to shape and develop risk-based AML policies and procedures. Roster of Unique We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).