Hard Rock Digital

Compensation

Full Description

What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? As a Designer on the Engagement team, you will design experiences that engage and delight. With an established understanding of storytelling and customer journeys, you craft creative that strengthens connections and builds loyalty. Your passion for engagement and retention strategies drives you to learn, adapt, and contribute to impactful campaigns. You will work at the heart of the action, collaborating closely with the Design Lead, creative team, and stakeholders. Your primary mission will be to design, test and optimize within the CRM channel, as well as provide production design support. What You’ll Do: Execute on Creative Strategy: Support the design and execution of engagement-driven creative (CRM, email, push notifications, in-app messaging, and other engagement channels) including lifecycle campaigns, loyalty programs, and personalized experiences. Collaborate Cross-functionally: Partner closely with the CRM team with designing templates for HTML emails and in-app messages, ensuring they are visually compelling and optimized for user interaction. Support the Creative Pod: Support the senior creative staff on larger campaign initiatives by extrapolating creative into additional sizes, versions, and placements Iterate Based on Data: Work with the CRM team to understand campaign performance data and use these insights to optimize on your designs and improve key metrics. Maintain Brand and Compliance Standards: Ensure every design you create strictly adheres to Hard Rock Digital’s brand guidelines and the specific regulatory requirements for each market. Stay Ahead of Trends: Keep up-to-date with the latest design trends and best practices in digital advertising, particularly within the CRM and gaming landscapes. Technical Proficiency: The right candidate will be well-versed in HTML, CSS, responsive design principles and delivery What are we looking for? 2-4 years of experience in marketing or product design, with a focus on CRM engagement and retention and production design. Experience with platforms like Braze, Mailchimp, or SendGrid is a plus. A strong portfolio is required. It should showcase innovative, engagement-focused creative that drove measurable customer retention or loyalty. Mastery of the Adobe Creative Suite (Photoshop, Illustrator) is essential. Experience with Figma is a major plus. Expertise in designing for CRM channels (email, push, in-app), with an understanding of how to optimize for audience interaction and response. Collaborative mindset: Experience working with marketers and product teams to refine creative approaches. A passion for or interest in sports, casino games, or the iGaming industry is a significant advantage. Our Ideal Candidate: You check your email, you save beautiful emails, you look up inspiring emails, you have a deep burning love for emails (yes, really, we see you). You are more than just a designer; you are a problem-solver who understands that a great design must also be effective. You are detail-oriented, hungry to learn, and thrive on seeing your work make a real-time impact. You enjoy the challenge of a fast-paced environment and are excited by the idea of designing for major sporting events or new game launches. You are a collaborative team player ready to grow your career and help build the visual identity of a leading brand in a thrilling industry. Why Join Us: Creative Growth: Be part of a high-energy team committed to creativity and excellence. Meaningful Contributions: Help shape how customers interact with our brand through engaging design. Dynamic Culture: Enjoy a collaborative and supportive environment with flexible work arrangements. Growth Opportunities: Build your career within a fast-growing business and iconic brand. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay Flexible vacation allowance Flexible work from home Startup culture backed by a secure, global brand Roster of Uniques We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)