Guidewire Software

Lead the development, deployment, and monitoring of production GenAI and LLM solutions, while guiding technical decisions and mentoring across teams. | Requires 5+ years of professional machine learning or data science experience, strong Python and AWS skills, production ML and MLOps experience, and hands-on LLM expertise including Guidewire. | Summary Guidewire’s Generative AI (GenAI) team sits within Product Strategy and plays a critical role in shaping the future of our cloud and AI-powered platform for P&C insurers worldwide. We partner closely with Product, Engineering, and Go-to-Market teams to embed AI, cloud, and data capabilities across the portfolio, enabling secure, scalable, and reliable solutions for our customers. You’ll join a highly collaborative, hands-on engineering culture focused on experimentation, learning, and shipping production-grade AI at scale. As a Senior ML Engineer, Generative AI, you will be a technical leader driving the design, development, and operation of Guidewire’s end-to-end GenAI solutions and Large Language Model (LLM) capabilities. You will own critical components of our LLM infrastructure, from data pipelines and prompt engineering through fine-tuning, deployment, and monitoring of models in production. This role is ideal for someone who wants to shape next-generation AI solutions that directly power insurance workflows, support our Agentic AI product vision, and help deliver measurable outcomes for customers globally. Job Description What you’ll do Lead the design, implementation, and evolution of Guidewire’s GenAI and LLM products, including data ingestion, feature pipelines, model training, fine-tuning, deployment, and monitoring on AWS (e.g., S3, EC2, RDS, SageMaker). Architect and build robust ML/LLM pipelines that power high-impact use cases such as claim summarization, underwriting assistance, pricing and rating intelligence, and developer productivity tools across our product portfolio. Develop and optimize LLM solutions using techniques such as prompt engineering, retrieval-augmented generation (RAG), vector databases, and fine-tuning to deliver reliable, safe, and high-performing experiences for insurance users. Collaborate with Product Strategy, PDO, and Professional Services teams to align GenAI capabilities with the broader Product VPMOM, Agentic AI product roadmap, and customer adoption goals (including Claims Summary, Underwriting Assistant, Codelift, and other GenAI “lifts”). Establish and apply ML Ops best practices for CI/CD, experimentation, evaluation, observability, and responsible AI, ensuring models are auditable, secure, and production-ready at scale. Mentor and coach engineers and data scientists, conduct code and design reviews, and champion technical excellence, including performance, reliability, and cost efficiency of AI workloads. Partner with cross-functional teams (Security, Finance, BizTech, GTM) to ensure AI solutions adhere to data governance and security controls, and contribute to Guidewire’s mission to transform how P&C insurers do business through cloud, analytics, and AI. At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes. What you’ll bring Required Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement. 5+ years of professional experience in Machine Learning and/or Data Science, including end-to-end delivery of production ML systems. Deep expertise in Python and experience building scalable ML/LLM services and pipelines, ideally on AWS using services such as S3, EC2, RDS, and SageMaker. Strong understanding of ML Ops practices for model development, deployment, monitoring, and lifecycle management (including CI/CD for ML, experiment tracking, model registries, and drift detection). Hands-on experience with classical and gradient-boosting models (such as GLM, Random Forest, and XGBoost) and their application to real-world business problems. Deep understanding of neural networks and transformer-based architectures for LLMs and chat models, including familiarity with open-source foundation models and their fine-tuning and inference. Experience with prompt engineering, RAG and related LLM architecture patterns, and vector databases for semantic search and retrieval. Solid knowledge of evaluating and monitoring LLM performance using NLP and LLM-assisted metrics, with a focus on safety, robustness, and user experience. Demonstrated technical leadership: driving design decisions, leading complex engineering efforts, mentoring peers, and conducting thoughtful code and architecture reviews. *****MUST HAVE GUIDEWIRE EXPERIENCE******* Preferred Bachelor’s or Master’s Degree in Computer Science, or equivalent practical experience. Experience building data pipelines and features using SQL, Spark, or AWS Glue. Experience with containerization and orchestration (Docker, Kubernetes) and creating backend APIs to expose ML/LLM services. Familiarity with CI/CD and infrastructure-as-code practices and tools such as TeamCity and Terraform. Background in insurance, banking, or financial services, or interest in becoming deeply fluent in P&C insurance to better shape high-value AI and GenAI use cases. Your Impact We believe in clarity and setting you up for success. In your first months, you’ll immerse yourself in Guidewire’s Product Strategy and GenAI roadmap, learn our cloud and data platform, and take ownership of one or more core components of the GenAI platform such as data pipelines, evaluation frameworks, or a flagship LLM-powered feature. Within six months, you’ll be leading the design and rollout of new GenAI use cases across products like Claims Summary, Underwriting Assistant, and developer tooling, delivering measurable “GenAI lifts” that improve efficiency, accuracy, and user experience for our customers. Your work will directly advance Guidewire’s mission to transform how P&C insurers operate with cloud and AI, enabling secure, scalable, and impactful AI solutions that support billions of dollars in insurance transactions and help shape the future of the industry worldwide. What’s in it for you The people we employ give their all, and in return, we offer flexibility wherever we can, such as: Flexible work environment. Health and wellness benefits. Paid time off programs including volunteer time off. Market-competitive pay and incentive programs. Continual development and internal career growth opportunities. You will also participate in our in-person orientation process, which is part of how we build connection, collaboration, and a shared understanding of Guidewire’s mission to combine digital, core, analytics, and AI to transform how P&C insurers do business. The US base salary range for this full-time position is $162,000 - $258,000. Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance. About Guidewire Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position. Guidewire is proud to be a disability inclusive employer. We are committed to providing individualized accommodations and support to candidates for any part of our hiring process. If you think you may need disability-related accommodations, please email EmployAbility at accommodations-gw@employ-ability.org.uk, our disability partner, or schedule a call with an EmployAbility expert (calendar booking slot) for a confidential conversation.

Own operational rhythms for the Applications portfolio, including reporting, release support, governance, and data-driven process improvements. | Requires 5+ years in product operations, program management, or similar work in enterprise B2B SaaS, plus Jira and Confluence proficiency and the ability to apply AI to operational workflows. | Summary Guidewire is the trusted platform that P&C insurers rely upon to adapt and succeed. We deliver the core applications that carriers use to build products, sell policies, settle claims, and bill their customers, backed by the Guidewire Cloud platform that combines digital, core, analytics, and AI. Product Operations is the discipline that keeps our Applications product organization aligned, informed, and moving. As Product Operations Manager, you own the operational rhythms of the Applications portfolio and serve as the execution partner to the Director, Product Strategy & Operations. You own the mechanics of planning rituals, reporting, tooling, and process so leaders can focus on product strategy rather than logistics. Job Description What You’ll Do Own operations for a product domain. Manage the recurring operational rhythms of Core Applications end to end — reporting, release support, documentation, onboarding, planning coordination, and tooling administration. Run the governance rituals. Operate the mechanics of the portfolio cadences — the Monthly Executive Portfolio Review, Biweekly Capability Review, and Quarterly Vision Council — including scheduling, pre-reads, decision logs, action tracking, and follow-through. Keep the release cadence reliable. Maintain backlog hygiene, portfolio reporting, and SDLC/GPR governance evidence so roadmap status and commitments stay accurate, and Core Applications ships a steady rhythm of updates that sustains market leadership and customer satisfaction. Turn signals into insight. Create and manage domain product-health dashboards and analyze feedback to surface risks early, highlight variances, and recommend corrective action. Improve how the domain operates. Drive continuous process improvement across operational workflows, and support PM enablement and AI-fluency logistics as the operating model evolves. What You’ll Bring Required 5+ years in product operations, program/project management, PMO, or a comparable operational role, ideally in an enterprise B2B SaaS or product organization. Strong operational discipline and program-management skills — you build order out of many moving parts and reliably drive work to closure. Demonstrated ability to apply AI to operational work and familiarity with Agentic SDLC. Analytical fluency with reporting and dashboards, and the judgment to connect operational data to outcomes. Proficiency with planning and tracking tools (e.g., Aha!, Jira, Confluence) and comfort administering and improving them. Excellent communication and facilitation skills, with the ability to work across product, engineering, design, and go-to-market partners. The ability to work with growing independence, manage competing priorities, and surface risks proactively. Strongly Preferred Experience supporting portfolio governance, planning cadences, or leadership operating rhythms. Exposure to P&C insurance or another highly regulated, enterprise software domain. Product Management experience in a SaaS organization. How You Work You take ownership of workflows and deliver dependably — leaders trust that what you run gets done. You communicate proactively, make status visible, and raise issues before they become problems. You bring structure to ambiguity and care about accuracy, follow-through, and continuous improvement. The US base salary range for this full-time position is $148,000 - $254,000. Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance. About Guidewire Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position. Guidewire is proud to be a disability inclusive employer. We are committed to providing individualized accommodations and support to candidates for any part of our hiring process. If you think you may need disability-related accommodations, please email EmployAbility at accommodations-gw@employ-ability.org.uk, our disability partner, or schedule a call with an EmployAbility expert (calendar booking slot) for a confidential conversation.

Oversee customer portfolio strategy to improve engagement, retention, and growth through strategic account planning, executive engagement, and product advocacy. | Requires 12+ years in customer success, account management, or technology consulting, C-suite relationship skills, and strong P&C insurance industry knowledge. | Summary Our Customer Success team is focused on creating engaged customer advocates who are maximizing the value of their Guidewire investments. The Senior Customer Success Manager will oversee the strategy and execution of their customer portfolio and focus on driving engagement, satisfaction, retention and growth. We expect our customers will see their Senior CSM as a trusted advisor and true partner – encouraging customers to adopt solutions that help them achieve their business goals, advocating for their needs back to other Guidewire teams, and helping to find new ways to derive value from their Guidewire investment. The end goal is a set of delighted customers that renew their subscriptions and are eager to expand the footprint of the Guidewire solutions within their organization. The job location is in the US and is focused on supporting Guidewire InsuranceSuite customers. Job Description Customer Management  * Develop strategic account plans that expand the relationship and promote growth * Drive cross-functional collaboration to accelerate adoption and value of current and future solutions * Identify and pursue expansion opportunities aligned to customer goals * Create trusted partnerships that result in engaged, customer advocates * Lead executive level engagements focused on value creation * Define and execute a renewal strategy that promotes growth and mitigates risk * Promote operational excellence in portfolio, account and team management * Develop depth and breadth of relationship within portfolio of customers, from C-level to IT and business users * Understand customer priorities and identify common themes to report out and action Responsibilities: * Understand customer priorities and facilitate engagements to meet customer needs, align our overall strategies, and create meaningful relationships * Recognize incremental sales opportunities across Guidewire solutions and partner with sales to ensure the customer objectives and value proposition are at the forefront * Develop strong partnerships by providing positive customer experiences that drive mutual success and creates customer advocates * Engage with customers to develop deep understanding of customer’s product experience and strategic business needs * Know the customer “inside and out” and foster positive relationships with key customer stakeholders at senior and C-Suite level * Serve as the voice of the customer and customer advocate to facilitate feedback and influence on Guidewire products and services * Provide early insight and adoption recommendations for new products and product features * Coach and mentor other CMSs in developing the Customer Success Craft and engagement in both Guidewire and Customer Community. * Encourage adoption of Guidewire solutions to help customers achieve their business goals and maximize the value of their investments  * Take the lead in driving to a successful conclusion any customer issues or situations, involving other departments and individuals as necessary * Create and manage customer success plans and account plans to manage external and internal relationships and strategies * Facilitate executive discussions including business reviews, roadmap reviews, and strategic alignment * Develop a deep and cross-functional understanding of the key business challenges and opportunities of your customers and portfolio * Introduce new features and best practices to customers according to their business needs * Ensure visibility of program and customer health both internally and with customer teams * Manage commercial aspects of account relationships post initial sale, including defining a renewal strategy that promotes growth and mitigates risks  * Execute and manage contract negotiations and renewals  * Leverage Executive leadership and communication experience, with ability to define a vision, build a persuasive business case, establish personal credibility, resolve conflict and engender honest feedback and appraisal * At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.   Required Skills/Experience: * 12+ years relevant experience (e.g., customer success, account management, sales, technology consulting or related position) * Knowledge of the P&C insurance space, industry trends and challenges, and the fundamental economics of an insurance company * Passion for solving problems, thinking creatively, and delivering results * Ability to build and manage C-suite relationships at customers * Capable of quickly building trust and establishing deep relationships  * Ability to effectively connect and communicate with both business & IT stakeholders * Executive leadership and communication experience, showing the ability to define a vision, build a persuasive business case, establish personal credibility, resolve conflicting views and engender honest feedback and appraisal * Demonstrated ability to work on multiple initiatives or accounts simultaneously under pressure * Demonstrated account planning and management skills, including estimations, budgets, forecasting and coordination of multiple work streams * Ability to travel as needed to client locations, industry events and company initiatives * Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement.   Desired Skills: * Knowledge of or experience with Guidewire InsuranceSuite is preferred * Experience working with cloud-native solutions and/or cloud technologies for mission-critical applications * Demonstrated coaching and change management experience – not just defining a plan but executing that plan successfully and adapting to obstacles or shifts in business priority How Success is Measured - in both Regional Portfolio & Assigned Customers  * Financial:  * % Annual Recurring Revenue (ARR) Growth * Meeting Retention Targets / Mitigating Churn Risk * Opportunity Influence & Increased Product Penetration   * Customer Relationships * NPS / CSAT   * Sentiment & Health * Referencability / Advocacy * Success Planning The US base salary range for this full-time position is $136,000 - $221,000. Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance. About Guidewire Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position. Guidewire is proud to be a disability inclusive employer. We are committed to providing individualized accommodations and support to candidates for any part of our hiring process. If you think you may need disability-related accommodations, please email EmployAbility at accommodations-gw@employ-ability.org.uk, our disability partner, or schedule a call with an EmployAbility expert [https://calendar.app.google/Pz47ZoQHihFTJugX8] (calendar booking slot) for a confidential conversation.

Design, develop, and operate secure, scalable full-stack services and UIs, collaborating with teams to implement AI-infused products and support cloud-native solutions. | 4+ years full-stack web development experience with modern backend languages and frontend frameworks, proficiency in cloud platforms, containerization, and database modeling. | Summary As Full-Stack Software Engineer III in Guidewire’s Product Development & Operations (PDO) organization, you will build and evolve core Application Platform capabilities that power the world’s leading P&C insurers. You’ll design, develop, and operate secure, reliable, and performant services and UIs across the stack, using modern engineering practices, cloud-native architectures, and AI-Agentic development. Your work will directly advance PDO’s priorities around operational excellence, AI-infused products and platform adoption. You will join a team that is enabling Guidewire’s enterprise customers and partners to design, configure, and execute at scale insurance products across a wide range of the P&C domain. You’ll contribute to the development and secure, scalable cloud operations of Automation solutions like Autopilot Workflow, Business Rules, Document Processing, and Application Lifecycle Management administrative interfaces. In doing so, you will help Guidewire transform how P&C insurers operate by combining digital, core, analytics, and AI in a cloud platform that puts customer success first. Job Description What You’ll Do Design, implement, and maintain complex features across the full stack (backend services and frontend applications) for Guidewire’s core Application Platform and configuration tooling. Apply agentic coding tools and support Guidewire's effort to dramatically accelerate development. Engineer for quality, scalability, availability, and security in every aspect of the platform. Collaborate with cross-functional teams to deliver secure, scalable, and efficient platform capabilities that end-users love, supporting Guidewire's mission of operational excellence and transformative innovation. Support and mentor junior engineers, contributing to a culture of continuous improvement and technical excellence. Continuously learn about P&C insurance domain concepts, cloud-native patterns, and AI capabilities to design innovative solutions that are technically sound and industry-relevant. What We’re Looking For 4+ years of experience building web applications or services across the stack, using at least one modern backend language (e.g., Java, Kotlin, C#, Go, or similar) and one modern frontend framework (e.g., React, Angular, or Vue). Strong proficiency in using Java, JavaScript, TypeScript, Kotlin and ability to adjust or learn other languages if needed. Experience with coding agentic environments (such as Claude Code, Codex, and similar tools) and automation tools. Strong understanding of both relational and non-relational databases and data modeling; comfort writing or reviewing queries. Experience building APIs, microservices, and distributed systems. Previous experience building on cloud platforms (e.g., AWS, Azure, or GCP) and container-based deployment (Docker, Kubernetes) is strongly preferred. Excellent ability to break down ambiguous problems, propose pragmatic solutions, and iterate quickly in a high-paced AI-assisted development environment. Exceptional written and verbal communication skills, ability to collaborate effectively with colleagues from different disciplines and geographies. A learning mindset and openness to feedback; willingness to dive into new technologies, insurance domain concepts, and evolving AI and cloud capabilities. Our Team and PDO Priorities You will be part of the Product Development & Operations (PDO) organization emphasizing operational excellence, transformative innovation, and customer-centricity, with a strong focus on AI, cloud, and data platform adoption. The work you do in product configuration tooling will support key PDO initiatives, including: Driving adoption of cloud-native capabilities and improving platform reliability, security, and gross margin through better tooling and automation. Ensuring that configuration and platform tools help customers quickly realize value from capabilities like Autopilot Workflow, Business Rules, Document Processing, and robust Application Lifecycle Management administrative interfaces. Our Culture and How We Work Guidewire is “utterly committed to customer success,” combining digital, core, analytics, and AI to deliver our platform as a cloud service. PDO engineers play a central role in making that mission real. We value determination, collaboration, continuous improvement, and bravery, and we “#StandTogether” across a global, diverse set of teams and locations. We embrace a flexible approach to work, with hybrid roles that combine remote focus time and in-person collaboration in our offices, which are designed to support learning, connection, and innovation. We conduct in-person interviews and onsite orientations for new hires, reflecting our belief in human connection and a strong, supportive onboarding experience. This description is crafted to be inclusive and welcoming to applicants from all backgrounds. If you’re excited about the role and Guidewire’s mission, but don’t meet every single requirement, we encourage you to apply. The US base salary range for this full-time position is $132,000 - $228,000. Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance. Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days. About Guidewire Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.