Greenshades Software

Lead a software engineering team to maintain product health and drive AI-first engineering practices. | 6+ years software engineering with 2+ years leadership and proficiency in C#/.NET, Angular, or SQL Server, plus AI tool integration experience. | Role Summary The Software Development Lead (Engineering Sustainability) owns the engineering health, stability, and maintainability of the entire Greenshades product portfolio. This is a hands-on, player-coach role: you will manage a team of software engineers while staying deep in the code, driving root-cause resolution, defect and technical-debt reduction, and the engineering standards that keep our payroll, HR, and tax products reliable at scale. This is application-level product engineering across our full portfolio — not infrastructure SRE. Reporting directly to the CTO, you will have broad cross-product ownership, executive visibility, and a mandate to run an AI-first engineering practice that sets the bar for the rest of R&D. Responsibilities AI-First Operating Approach: Establish, model, and continuously evolve an AI-driven approach across the team's entire workflow — from triage and diagnosis to code review and documentation. Every member of this team is expected to use AI tools as a core part of their daily work. Lead, mentor, and manage a team of software engineers responsible for the reliability and maintainability of products across the Greenshades portfolio. Serve as technical lead and primary contributor on complex stability improvements, root cause analysis, and high-impact production issues. Own the prioritization and execution of the reliability backlog across the entire product portfolio — production defects, technical debt, dependency upgrades, and platform stability work. Partner with Product, QA, and other engineering teams to triage incoming issues, assess severity, and ensure timely resolution in line with SLAs and business priorities. Define and enforce engineering standards and best practices that improve long-term maintainability and reduce recurring issues across teams. Drive continuous-improvement initiatives — code quality reviews, dependency audits, performance monitoring, and documentation — to proactively reduce operational burden. Report regularly to the CTO on team velocity, backlog health, and product reliability metrics. Recruit, onboard, and develop engineers, fostering a culture of accountability, urgency, and technical excellence. Other duties as assigned. Requirements 6+ years of software engineering experience, including at least 2 years in a technical lead or engineering management role. Hands-on experience using LLM-powered tools (such as GitHub Copilot, Claude, Cursor, or similar) to accelerate development, debugging, and documentation, with a demonstrated AI-first approach to engineering work. Proven ability to coach and uplift a team in adopting AI tools and workflows — not just use them individually. Demonstrated experience hiring, developing, and managing the performance of engineers. Strong proficiency in one or more core technologies: C#/.NET, Angular, SQL Server, or comparable stacks. Experience maintaining or supporting large, multi-product software portfolios in a production environment. Proven ability to diagnose and resolve complex production issues, including root cause analysis and post-incident review. Experience managing and prioritizing a high-volume backlog across competing product lines and stakeholder needs. Strong communication and organizational skills, with the ability to report clearly to senior leadership on team health, delivery, and AI-driven productivity. Track record of building and developing high-performing engineering teams. Comfort working across codebases at varying levels of maturity, including legacy systems and modern cloud-native applications. This is a remote position.

Lead and develop a team of payroll tax specialists ensuring timely, accurate tax processing, client satisfaction, and continuous improvement. | Bachelor's degree or equivalent experience, 4+ years in client services/account management preferably in payroll/HR, leadership skills, and knowledge of payroll tax compliance preferred. | Position Overview The Manager of Professional Tax Services leads and develops a team of Professional Payroll Tax specialists. Ensures timely & accurate tax processing for tax service clients. Ensures timely and efficient client support and issue resolution and fosters a culture of continuous improvement within the managed service team to enhance client satisfaction and retention. Responsible for ensuring training, onboarding, best practices and knowledge articles are in place. Identifies cross-selling and upselling opportunities as applicable. Responsibilities • Oversee the quality processing of tax file submissions by the Professional Tax Services team, ensuring compliance with all regulatory requirements • Ensure the successful and timely submission of filings and payments for assigned Tax Services clients to the best of your abilities. • Work with product management to ensure the correctness and quality of all Greenshades Tax Services documentation, including user guides and web content. o Be responsible for the correctness and quality of all Greenshades Tax Services documentation, including user guides and web content. • Stay up to date with payroll regulations and compliance requirements, ensuring that our services are in accordance with relevant laws and regulations. • Predict problems, spot trends • Constantly monitor for problems on the horizon. • Work with customer service to get in front of issues that would turn into problems • See product problems, frequent issues, constantly monitor the ticket flow each day. Strategic Responsibilities • Collaborate with internal teams, including Payroll Tax Specialists, Product & Implementations to ensure seamless service delivery, troubleshoot issues, and implement process improvements. • Oversee the utilization and optimization of payroll software, collaborating with the Development & Products teams to address any technical issues or software upgrades. • Escalation Management. Handle complex payroll-related inquiries and escalations from clients, providing resolutions or liaising with internal teams for prompt assistance. Perform other work as requested by your supervisor Supervisory Responsibilities • Lead and develop a high-performing team, providing training, coaching, guidance, and support as needed • Monitor key performance indicators (KPIs) related to client satisfaction, renewal rates, and on-time delivery, and take corrective actions as needed. Qualifications • Bachelor's degree in business administration, finance, or a related field or equivalent work experience • Certified Payroll Professional certification preferred • Minimum of 4 years of experience in client services or account management roles, preferably within the payroll or HR services industry. • Power BI experience preferred but not required • Proven track record of driving client satisfaction, retention, and growth. • Strong leadership skills with the ability to inspire and motivate a team • Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders. • Detail-oriented with strong analytical and problem-solving skills • Knowledge of payroll processing and tax compliance regulations preferred. • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities This is a remote position. Powered by JazzHR jYbmeJJcfl