Greenshades Software

Compensation

Full Description

Position Overview The Manager of Professional Tax Services leads and develops a team of Professional Payroll Tax specialists. Ensures timely & accurate tax processing for tax service clients. Ensures timely and efficient client support and issue resolution and fosters a culture of continuous improvement within the managed service team to enhance client satisfaction and retention. Responsible for ensuring training, onboarding, best practices and knowledge articles are in place. Identifies cross-selling and upselling opportunities as applicable. Responsibilities • Oversee the quality processing of tax file submissions by the Professional Tax Services team, ensuring compliance with all regulatory requirements • Ensure the successful and timely submission of filings and payments for assigned Tax Services clients to the best of your abilities. • Work with product management to ensure the correctness and quality of all Greenshades Tax Services documentation, including user guides and web content. o Be responsible for the correctness and quality of all Greenshades Tax Services documentation, including user guides and web content. • Stay up to date with payroll regulations and compliance requirements, ensuring that our services are in accordance with relevant laws and regulations. • Predict problems, spot trends • Constantly monitor for problems on the horizon. • Work with customer service to get in front of issues that would turn into problems • See product problems, frequent issues, constantly monitor the ticket flow each day. Strategic Responsibilities • Collaborate with internal teams, including Payroll Tax Specialists, Product & Implementations to ensure seamless service delivery, troubleshoot issues, and implement process improvements. • Oversee the utilization and optimization of payroll software, collaborating with the Development & Products teams to address any technical issues or software upgrades. • Escalation Management. Handle complex payroll-related inquiries and escalations from clients, providing resolutions or liaising with internal teams for prompt assistance. Perform other work as requested by your supervisor Supervisory Responsibilities • Lead and develop a high-performing team, providing training, coaching, guidance, and support as needed • Monitor key performance indicators (KPIs) related to client satisfaction, renewal rates, and on-time delivery, and take corrective actions as needed. Qualifications • Bachelor's degree in business administration, finance, or a related field or equivalent work experience • Certified Payroll Professional certification preferred • Minimum of 4 years of experience in client services or account management roles, preferably within the payroll or HR services industry. • Power BI experience preferred but not required • Proven track record of driving client satisfaction, retention, and growth. • Strong leadership skills with the ability to inspire and motivate a team • Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders. • Detail-oriented with strong analytical and problem-solving skills • Knowledge of payroll processing and tax compliance regulations preferred. • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities This is a remote position. Powered by JazzHR jYbmeJJcfl